--- title: Convin.ai Reviews meta_title: 'Convin.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 549 reviews by the users' company size, role or industry to find out how Convin.ai works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 549 scale: '5' date_modified: '2026-07-17' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Convin.ai Reviews **Vendor:** Convin **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 4.7/5.0 **Total Reviews:** 549 ## About Convin.ai Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching. ## Convin.ai Pros & Cons **What users like:** - Users praise the **ease of use** of Convin.ai, finding it user-friendly and convenient for auditing calls. (9 reviews) - Users value the **high accuracy** of Convin.ai in capturing communication details and evaluating agent performance. (7 reviews) - Users appreciate the **user-friendly interface** of Convin.ai, enabling easy access to call stats and metrics. (6 reviews) - Users appreciate the **auditing efficiency** of Convin.ai, finding it user-friendly and easy to navigate for call audits. (5 reviews) - Users find Convin.ai's **ease of use for auditing** highly beneficial, complemented by its user-friendly interface. (4 reviews) - Dashboard Features (4 reviews) - Reporting (4 reviews) - Call Monitoring (3 reviews) - Call Recording (3 reviews) - Easy Access (3 reviews) **What users dislike:** - Users face **auditing issues** with limited keyboard functionality and uncomprehensive reporting structures affecting efficiency. (3 reviews) - Users find the **inadequate reporting** of Convin.ai limits functionality and complicates the auditing process. (3 reviews) - Users find that **call issues** hinder efficiency, particularly with mouse dependency for call management functions. (2 reviews) - Users feel that Convin.ai needs **improvement in the solution and referral sections** for better efficiency and speed. (2 reviews) - Users find the **inadequate AI capabilities** hinder effective auditing and impact overall data accuracy and functionality. (2 reviews) - Limited Customization (2 reviews) - Poor Reporting (2 reviews) - Users experience occasional **slow loading times** with Convin.ai, affecting seamless usage and access to features. (2 reviews) - Time Delays (2 reviews) - Accent Recognition (1 reviews) ## Convin.ai Reviews ### 1. Keep Your Team's Work at a High Standard with Convin! **Rating:** 5.0/5.0 stars **Reviewed by:** Rakshitha g. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Convin.ai?** Convin is easy to use and a great way to go deeper into how I can strengthen and contribute in my team! Convin is assisting us in identifying our shortcomings and challenges at the individual representative level. Extremely thorough and efficient. provides reliable data. It breaks important categories to cover down for me while having a conversation and solves the problem of making sure I am covering all of our important points during a call or demo. **What do you dislike about Convin.ai?** as a software convin is best, but as per our company's requirement, it can provide much better feautres. **What problems is Convin.ai solving and how is that benefiting you?** Other than some reporting time periods i.e. downloading time, there's not much dislikes for me to mention about Convin. Saves our time in all ways such as word analysis(calls gets filterised through word search). ### 2. Easy to update the reports **Rating:** 5.0/5.0 stars **Reviewed by:** Vikram S. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Convin.ai?** Convin audits the call and also white the words in clear language **What do you dislike about Convin.ai?** latency while downloading reports. It take Huge time to download any report **What problems is Convin.ai solving and how is that benefiting you?** Auditing the calls ### 3. Time saving tool **Rating:** 5.0/5.0 stars **Reviewed by:** Renu P. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Convin.ai?** I am a team leader, Before convin tool, I had to do a raw download and check to give feedback to agents. Now I can directly check which parameter has the most hits in the team. according to I shared feedback with the advisor **What do you dislike about Convin.ai?** Some time facing audit count is incorrect but in mail receiving correct audit count **What problems is Convin.ai solving and how is that benefiting you?** I can easily check the low points of the audit and can share feedback easily, I can easily check impacting parameters helpful to improve quality scores. ### 4. Amazing app and customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Mahmoud M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Convin.ai?** CarSwitch As one of the leading companies in GCC in customer satisfaction we do care for the quality of service The app is running smoothly and with almost 0% downtime and in case of any issue it's being resolved within an unexpected time. The team support while setup was amazing with many features making QA audit very easy **What do you dislike about Convin.ai?** for now, it's small parts related to some system mandatory option but it's decreasing by time and customer support always help in this manner **What problems is Convin.ai solving and how is that benefiting you?** saving much time for auditing and it's detailed reporting tool makes our job easier ### 5. User Frendly AI based audit application || Approachable staff **Rating:** 4.0/5.0 stars **Reviewed by:** Manoj K. | Sr. Escalation Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Convin.ai?** Convin is the first AI-based tool I have worked on and the insights generated on AI audits and the feedback option where the agents get instant email on the Manual audits done is great. Keep up the good work. The support staff is approachable for any tech issues or to amend any forms. **What do you dislike about Convin.ai?** latency problem is common in most of applications and reporting can be bettered. **What problems is Convin.ai solving and how is that benefiting you?** AI audits helped to reduce manual audits and reporting has been easy with automated reports generated. ### 6. Convenient Helpful Application So far **Rating:** 5.0/5.0 stars **Reviewed by:** Noor Z. | icicibank, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Convin.ai?** It is a user-friendly application so far and can be easily implemented for various purposes, provides excellent customer support, can be frequently used, can be easily integrated, and has numerous features that have a unique property experienced so far **What do you dislike about Convin.ai?** So far there has been nothing to dislike about the Application **What problems is Convin.ai solving and how is that benefiting you?** Identifying the errors and updating the agents on a real-time basis.User Friendly application. Good interface ### 7. User Friendly and easy functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Naziya T. | Policy Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Convin.ai?** Convin has helped me view my reports easliy with its dashboard Analysing of data and listening to calls is stress free Has been great for my audits **What do you dislike about Convin.ai?** Feels laggy sometimes works good all the time **What problems is Convin.ai solving and how is that benefiting you?** Convin has helped to me see my scores and analyse areas of improvement which helps in better understanding. The easy acces and simplicity of software has been useful for viewers as well. Data is shown accurately which helps for a good feedback. ### 8. Appreciation For Convin **Rating:** 5.0/5.0 stars **Reviewed by:** Asif A. | Senior Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Convin.ai?** Here is the best part, I found about the convin that we can check the separate reports with detailed headers. We can check the parameter-wise defect errors and efficiency occurance which difficult prepare manually. **What do you dislike about Convin.ai?** I didn't find anything,which gives me an dislike about convin as if now. **What problems is Convin.ai solving and how is that benefiting you?** This is helpfull to check deviation between the calls taken by the Adviser, as we can check the defect error with reasons which is helpfull to improve call quality. ### 9. Team performance reports and audit dash board report is very help full **Rating:** 5.0/5.0 stars **Reviewed by:** Shivansh T. | Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Convin.ai?** It is surprising how simple it is to navigate around the platform considering the abundance of stats at your disposal, especially on your dashboard. Every month, I evaluate each direct report's performance using Convin. Facilitate my audits of patterns and resolution of performance problems. **What do you dislike about Convin.ai?** i am using Conin A.i for last few months but no issue we faced from last few months **What problems is Convin.ai solving and how is that benefiting you?** Convin provides all report in in one platform that is very useful for everyone. ### 10. Very Good experience and user friendly tool **Rating:** 5.0/5.0 stars **Reviewed by:** Subhash Chandra D. | Pre Policy advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Convin.ai?** Convin is really helpful and good tool to provide the details what I required. I really liked the UI of the tool. It's easy to use. It's helpful to improve the call quality. It's impressive. **What do you dislike about Convin.ai?** NA. I like the convin a lot. There is nothing to dislike about the Convin. It's very very useful **What problems is Convin.ai solving and how is that benefiting you?** It improves the call quality by providing detail information about the call. ### 11. Nanda kumar **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Convin.ai?** Convin has an option, which is NA, which is good because if a particular person does not use the call, we can put a NA and Mark will calculate according to it, which is not possible on a manual audit. **What do you dislike about Convin.ai?** Convin captured some parameters called professionalism, urgency creation, and from which side call has been dispatched, either advisor or customer. **What problems is Convin.ai solving and how is that benefiting you?** Time consumption, easy access, data captured, quality score calculated accurately, getting feedback from convin, transcipt,  Talk Speed, sharing options through email, Word Cloud—all these options are amazing and very useful to users. ### 12. Versatile Tool for Audits & Analyses **Rating:** 4.5/5.0 stars **Reviewed by:** Madhana Surya A. | Sr. Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Convin.ai?** 1. Multiple & Customizable option to make your audits more presize. 2. Various Analyzing templates and reports to show the different views of the audit data. 3. Frequent updates and bug fixes for ease of use. 4. Immediate response from the Convin Support team **What do you dislike about Convin.ai?** 1. Required customizable options for the reports to get the data/report for a desired metric **What problems is Convin.ai solving and how is that benefiting you?** Convin is helping in doing mannual audits in a large scale and getting its reports and analyzis under one roof ### 13. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Pallavi M. | Policy Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Convin.ai?** Customer support is excellent. I use this app daily to give feedbacks to my collegues. Multiple features are given by the app to make it user friendly and handy to use. I Impliment it to get the better quality reasults. **What do you dislike about Convin.ai?** Everything is perfectly alligned and fizible to use **What problems is Convin.ai solving and how is that benefiting you?** I Give the feedbacks to my collegue to improve on the quality parameters. ### 14. Excellent tool for managing audits and calls **Rating:** 5.0/5.0 stars **Reviewed by:** Jay S. | Team lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Convin.ai?** Convin's user interface is pretty good. managing calls and anylzing made very easy with this tool, Moreover the tool has user friendly interface which is easy to understand. **What do you dislike about Convin.ai?** Everything works fine, sometimes it gets crash. that should be fixed **What problems is Convin.ai solving and how is that benefiting you?** As a team leader i can check my team's performace and anylize it at one place which is great and even i can check paramater wise summary which make this tool amazing for contact center managment ### 15. Amazing Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mifta S. | Quality, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Convin.ai?** convin has made my work easy, i recieved on time report. No need to maintain excel sheet. Because of coaching dashboard my work load is low **What do you dislike about Convin.ai?** Need to add more relevant good call coaching session **What problems is Convin.ai solving and how is that benefiting you?** Convin gave me 100% accurate and timely reports, Convin has helped me become more comfortablea learning. it provides insights about the calls moreover it also provides coaching dashbaords, I like the dashboards that are being provided for different factors on which an agent's performance can be measured, The great customer service provider ### 16. Best Tool I have ever Used **Rating:** 5.0/5.0 stars **Reviewed by:** Uma N. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Convin.ai?** This is a very amazing tool and easy to use. Also, the Dashboard is very Cool, and perfect for auditing the calls. **What do you dislike about Convin.ai?** As far, it is very good, no such dislike thing observed. **What problems is Convin.ai solving and how is that benefiting you?** It is saving lot of time to audit the calls. It has an automatic system. We just need to coach the employee and give feedback as per the result provided by Convin APP. ### 17. Asif Basha **Rating:** 3.0/5.0 stars **Reviewed by:** Asif B. | quality analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Convin.ai?** In search of datas , convin has custom ranging has many options easy to access with app orientedly and understand feedbacks can give exective level directly **What do you dislike about Convin.ai?** automatically logged out while working slow while working need contact facility with customer support - 24/7 **What problems is Convin.ai solving and how is that benefiting you?** Streamlining Communication: Convin.ai facilitates smoother communication between team members by providing a centralized platform for discussions, feedback, and sharing insights. This helps avoid miscommunication and ensures everyone is on the same page. Enhancing Training: Convin.ai offers valuable insights into successful sales strategies and techniques by analyzing interactions with customers. This data can be used to tailor training programs and equip sales reps with the skills they need to succeed. ### 18. Easy to access **Rating:** 4.5/5.0 stars **Reviewed by:** Syed H. | Policy Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2024 **What do you like best about Convin.ai?** It was so help full, we can check our data on daily basis and easy to acess the quality score. **What do you dislike about Convin.ai?** It is very help full but some time laggy **What problems is Convin.ai solving and how is that benefiting you?** It was very help full to check the data on daily basis, if there is concern we can raise a concern to a concerned team.easy to data analyst. ### 19. Best tool for audit. **Rating:** 5.0/5.0 stars **Reviewed by:** Rekha K. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Convin.ai?** This is best tool for audit We can check all audit in convin and easily make report we check also share feedback accordign to paramter wise. **What do you dislike about Convin.ai?** In the starting we are facing hanging issue but now its working fine I have no dislike reason. **What problems is Convin.ai solving and how is that benefiting you?** Before we are unable to check audits wherein customer was rude but now we can check all audits in convin via fillters. ### 20. Convin is a useful tool, for analyising agents performance of quality score **Rating:** 4.5/5.0 stars **Reviewed by:** Vidushi S. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Convin.ai?** ease of getting notifications of each audited call directly by mail, which makes it hassle-free to check audits in real time **What do you dislike about Convin.ai?** sessions assigned by convin are in my view not useful as all **What problems is Convin.ai solving and how is that benefiting you?** Using convin is very effective as we can check quality audits done by QA and compare call score of each agents and share feedback accordingly ### 21. One of the best software to track our call recordings, quality scores very helpful tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Smrutiranjan B. | policy advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Convin.ai?** it's a very useful thing to keep track on the records and to give a desired result when it requires the most. very smooth and easy to use. the inteeface is very clear, transparent and easy to use. love it **What do you dislike about Convin.ai?** I like everything about convin.ai, there is nothing which i don't like **What problems is Convin.ai solving and how is that benefiting you?** best tool for quality updates and analysis. i haven't seen any easy tool like this. very smooth and transparent to use. User-friendly ### 22. Convin's ease of use as a tool for assessment. **Rating:** 5.0/5.0 stars **Reviewed by:** Prachi A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about Convin.ai?** Convin is incredibly user-friendly and provides us with all the information we require to keep an eye on quality within our company. We truly value the Convin team's helpfulness, friendliness, and promptness in providing us with fresh information and updates. Convin is Easy to Implement When we have a query, our account manager always gets back to us right away. When I use Convin to assess how I am performing, quality and competency levels become evident very rapidly. **What do you dislike about Convin.ai?** In terms of future enhancements, I would just love to see some sort of workforce management and help with more use cases for the Quality Advisers. This would increase my frequency of use for Convin. **What problems is Convin.ai solving and how is that benefiting you?** how I am performing, quality and competency levels become evident very rapidly. ### 23. Friendly user **Rating:** 4.5/5.0 stars **Reviewed by:** Bisa S. | Policy Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Convin.ai?** convin is very useful to use and keeps our data secure easy to access and we can check our data on daily basis and where we can check feedbacks and concern a feedback to right concerned team . **What do you dislike about Convin.ai?** sometimes very laggy and but good to use . **What problems is Convin.ai solving and how is that benefiting you?** check our scores on daily basis so where we start improving . ### 24. friendly user **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed Z. | Policy advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Convin.ai?** we can check our daily scores on convin and which is very helpful to main tain our good quality parameters and scores **What do you dislike about Convin.ai?** system is not so much of updated some times its lag **What problems is Convin.ai solving and how is that benefiting you?** Its helps to check our quality score and maintain quality parameters we can check our feed backs daily basis and update to our concern team ### 25. Creating business Impact using conversation AI with the help of Convin.AI **Rating:** 5.0/5.0 stars **Reviewed by:** Mukul J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Convin.ai?** Conversation Score help us to narrow down the Audits numbers which help us scale the quality with minimal cost. Having call quality helps improve the conversion matrix of the business. THe customer support is great and the TAT is amazing. **What do you dislike about Convin.ai?** The CRM integration should be more smooth as having 2 CRM's to work on always create the adoption issue for any business. The problem is resolved in our case with the API integration. **What problems is Convin.ai solving and how is that benefiting you?** The convin is solving the sampleling the write audits for us where we need the improvements. So we don't need the quality team of 20 team members but we are able to do it with 2 employees only. The convin helped us increase 30% of our business revenue. The convin also help us generate the entities which we are planning to us in our process flow to manage lead flows base on it. ### 26. Best app for audit purpose **Rating:** 5.0/5.0 stars **Reviewed by:** Laxman T. | Quality analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Convin.ai?** The audit is very simple, it takes less time to audit a call, and the interface is very good. **What do you dislike about Convin.ai?** Sometimes I'm unable to check the audit count rest is fine **What problems is Convin.ai solving and how is that benefiting you?** Convin is a good tool Especially valuable for companies working with large data and I can check easily parameter wise score also I can make a report according to agent-wise ### 27. Several features has helped us expand our business towards client **Rating:** 4.5/5.0 stars **Reviewed by:** Khushboo R. | Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Convin.ai?** Interface provided by Convin is easy to understand and implement. Being an Admin, I have the ability to get the follow up on my team's performance. I can view the number of sessions completed by an agent with respect to the total sessions assigned. Convin has made it easier for me to guide agents. With Lead Dashboard, I am able to look at the detailed analysis and attribute based reports. Convin offers several integrable features. With respect to issues or challenges, Convin team is consistently available to provide assistance. **What do you dislike about Convin.ai?** Convin is a very useful and vast product. One needs a thorough understanding of the product to be able to avail the full benefits of Convin. Convin support team was very helpful to make us understand the product which has eventually driven me to use Convin daily. **What problems is Convin.ai solving and how is that benefiting you?** Its help us to improve the quality in our calls . ### 28. Good Feedback To start the day **Rating:** 4.5/5.0 stars **Reviewed by:** Vaishnavi N. | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Convin.ai?** There have been many features that are being provided by Convin such as Coaching Dashboard, Alerts fir a particular call, adding comments at a particular timeline in a call. All such features perform a crucial functionality for a representative like me. I have been using Convin for a long period of time that to daily and I can definitely say that it's been really helpful and easy to use. It was easy to integrate with telephony and CRM being simple to implement too. **What do you dislike about Convin.ai?** I faced some challenges while getting to know about the filters and the productbut with the constant attention of Customer Support team, I was able to make out through all my challenges this lately. **What problems is Convin.ai solving and how is that benefiting you?** Convin Coaching is going very good to listen the calls from our team and start the day with the good probing seactions Convin.ai have been solving many problems for our organization. The foremost solution provided by Convin is the AI Audits. This one feature really saves a lot of time as you don't need to check through all the parameters of audits one by one. It also provides AI suggestions which have been proved to be really lead changing feature. ### 29. DAILY USED TOOL FOR AUDITING AND FETCHING REOPRTS FOR VALUABLE INSIGHTS **Rating:** 4.0/5.0 stars **Reviewed by:** Manju K. | Sr. Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Convin.ai?** A better tool for auditing as it integrated with our application such as ozontel, due to this it saves time. **What do you dislike about Convin.ai?** Email Audit system to should be implemented which helps auditing call+email Interactions. **What problems is Convin.ai solving and how is that benefiting you?** It makes us to get samples easily which intern helps to audit. Also, it sends out a mail regarding the audit to the concern team to look into the audit details. ### 30. Quality Audits - Convin **Rating:** 4.5/5.0 stars **Reviewed by:** Lubna s. | health policy advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Convin.ai?** Easy to find the audit details, features are excellent to listen the audits done, useage of convin is on the regular basis which is more convinent and good to implement and improve the scores **What do you dislike about Convin.ai?** It can be more futuresetic if more filters options are going to be added. **What problems is Convin.ai solving and how is that benefiting you?** Getting feedbacks time to time ### 31. Convin Review **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik J. | Customer Support Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2024 **What do you like best about Convin.ai?** Convin is the best tool to understand the quality socres and listen to the calls and the tool is very smooth **What do you dislike about Convin.ai?** There is nothing negative about the toold **What problems is Convin.ai solving and how is that benefiting you?** This tool makes the quality scoring very easy and the record management are easily accisable and the reports can be generated very easily ### 32. its very useful for quality checks **Rating:** 4.0/5.0 stars **Reviewed by:** Yuvashree M. | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2023 **What do you like best about Convin.ai?** It is simple to travel to specific parts in the sales call that will be most advantageous for progress. Complete integration. I don't have to do anything after it's set up. Excellent for documenting meetings with screen-share information and some next steps. I also like seeing who spoke how much of the time on each conversation, especially because my purpose is to be more consultative and allow the customer speak the majority of the time. Integrating it with QMS allows you to easily examine previous calls with clients and prospects. **What do you dislike about Convin.ai?** No, my positivity is totally inclined towards the benefits that Convin provides. **What problems is Convin.ai solving and how is that benefiting you?** Previously, while reviewing individual team member performance, it was difficult to analyze trends both individually and across multiple teams within the business. Convin has solved this problem with the scorecard function; we are about to add varying weighting to quality checks, section off different areas of the scorecard, and display the results for each segment. The scorecards serve to provide a clearer view of how the team members are performing and where they need to improve ### 33. Convin Helps an organisation to solve highest audt coverage and present the accurate call summaries. **Rating:** 3.5/5.0 stars **Reviewed by:** Kavitha N. | Quality Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2024 **What do you like best about Convin.ai?** The way the report part they handle, so the product enhancement were done in the short intervals. **What do you dislike about Convin.ai?** The UI can be bit more simple and user friendly. **What problems is Convin.ai solving and how is that benefiting you?** From audit point the sample audit coverage were increased, which resulted in better understading the call communication in depth and started more concentration on customer POV on every such changes. ### 34. Good Tool for audit **Rating:** 5.0/5.0 stars **Reviewed by:** Jaya K. | Quality Analayst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Convin.ai?** The convin is good tool for audit, I can check all audits and also I can assign session to the agents for better Quality audits. **What do you dislike about Convin.ai?** Some time its hanging issue but according to me this is good tool **What problems is Convin.ai solving and how is that benefiting you?** Make agent conversations better and effective. Boost agent productivity with real-time Agent Assist. also I can check same day calls audits. ### 35. Easy to access all the insights of calls for managers as well as for representatives! **Rating:** 5.0/5.0 stars **Reviewed by:** abhay k. | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2023 **What do you like best about Convin.ai?** Convin provides many number of features if it's related to a representative or manager. Managers can access the calls of the reps and assign assessments to the agents who might need some improvement. Dashboards are easy to access and know about each representative's performance. There were some features which were difficult to implement but customer support stood with us to integrate it easily. **What do you dislike about Convin.ai?** There are some features where Convin can perform better in terms of UI. Rest, I would highly recommend it to all businesses. **What problems is Convin.ai solving and how is that benefiting you?** There's one feature in Convin i.e. LMS. LMS is a collection of data from where a representative can improve their performance and eventually contribute in as many conversion leads as he/she can. Earlier, I never knew where I should improve but now I have being improving at a high scale and am able to finish off my tasks on time with Convin.ai ### 36. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Shivangi Y. | Quality Analyist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Convin.ai?** 1. The tool helps with multiple analyses for different business reports 2. Easy to use & understand 3. Effective and efficient **What do you dislike about Convin.ai?** No such issue was faced with the app, Best tool ever **What problems is Convin.ai solving and how is that benefiting you?** It helps in picking a high quantum of calls to audit Also helped in better understanding the analytical graphs to take action accordingly for process improvements ### 37. Convin provides the support that one needs for manual audits. **Rating:** 3.0/5.0 stars **Reviewed by:** Angana S. | Sr. Quality Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Convin.ai?** The Convin team is very responsive whenever asked for support. User friendly tool. **What do you dislike about Convin.ai?** Latency is a common factor. Even the reports should be available for all the teams easily. Customization can be done better for forms. **What problems is Convin.ai solving and how is that benefiting you?** It is a one stop platform for call recordings thus do not need to be logged in to another application. Makes working more organized. ### 38. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Neelam P. | Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about Convin.ai?** Excellent software, simple to use, and access the features. I use it frequently and haven't faced any challenges or difficulties till date, etc, and much more benefits **What do you dislike about Convin.ai?** There is nothing as such to dislike Convin, very good software **What problems is Convin.ai solving and how is that benefiting you?** As of now didn't face any challenge or problem, we will reach out to the support team if in case needed ### 39. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Roshni . | Quality analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Convin.ai?** Convin has a user friendly interface with easy to download reports and visibility. It makes audits easier and faster to be done. Recently also loved the support of Convin. It's easy to get in touch and resolve things quickly. **What do you dislike about Convin.ai?** Loading time at times and the new manual audits feature **What problems is Convin.ai solving and how is that benefiting you?** It's helps us to identify issues and also find insights ### 40. Helps our team maintain regulatory standards in call auditing **Rating:** 5.0/5.0 stars **Reviewed by:** Punam S. | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Convin.ai?** Convin is a very easy-to-use tool that helps us convey and address our clients the needs.The AI and ML algorithms will help us understand the clients motivation and also helps us understand if it is a potential leed or not. It is very easy to implement and also the integration with various tool is possible here with salesforce ameyo and ozonetel. **What do you dislike about Convin.ai?** Customer support team should be available in the weekends more proactively since we use the tool in weekends as well and the frequency of our usage is almost daily. **What problems is Convin.ai solving and how is that benefiting you?** Convin helps us understand the data that is present in the calls and also analyse the human emotions and parts of speech inorder to understand the human sentiments and behaviour that will drive the call quality and customer satisfaction which inturn helps us do more sales and ensure we are making the profits which has quite been possible since convin came into picture. ### 41. Reliable, Responsive and Highly Recommended for Contact centers **Rating:** 5.0/5.0 stars **Reviewed by:** Krish d. | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2023 **What do you like best about Convin.ai?** Convin is the back bone for our sales processes which is very easy to use and we also give the customer support using our tool, the way the team has implemented it is very canonical with our CRM and it has improved our data fetching features that enabled us to draw valuable insights **What do you dislike about Convin.ai?** We really as of now do not have any dislikes about the tool, since its been a wonderful journey and the teams frequency alligned with us from start! **What problems is Convin.ai solving and how is that benefiting you?** Convin mainly helps us upsell the products and services we are already offering to our clients. It has been great since it shows the lead scores of the clients and it also helps us see the account wise upselling done and also can help us see agent wise target and it helps us assign coaching to agents who are not performing well. all these features are benefiting us ### 42. Highly impressed with this auditing software tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mandara B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2024 **What do you like best about Convin.ai?** Intuitive interface makes audits a breeze, and customizable features adapt perfectly to our needs. Reliable performance and excellent customer support add tremendous value. A must-have for any organization serious about compliance and efficiency. **What do you dislike about Convin.ai?** It would be helpful if we enhance the customer's emotions recognition deeper and analyzed in a better way. **What problems is Convin.ai solving and how is that benefiting you?** It is very quick in analyzing which is helpful to auit more number of calls in the limited time. ### 43. Provide amazing trends on teams! **Rating:** 5.0/5.0 stars **Reviewed by:** spoorthi r. | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Convin.ai?** Convin's ability to gather statistics and information from a single scorecard that contains all the necessary information is quite beneficial and can be further implemented easily by any agent to improve. It saves you time searching with Advanced filters and lets you get the solution quickly. Because this application is simple to use and convenient to access, I strongly advise utilizing it. We are now evaluating our call records and outgoing emails with the help of Convin. It gives us dashboard that we can use to get statistics and guidance in real time. **What do you dislike about Convin.ai?** I always wanted to be notified whenever someone uses my audit template for analysing their calls. Convin is esily integrated and I am able to receive email notifications too. It's all I could ever ask for to analyze my team's calls. **What problems is Convin.ai solving and how is that benefiting you?** coaching provided by convin is great! ### 44. Love how Convin works from an Agent's perspective. **Rating:** 4.0/5.0 stars **Reviewed by:** Romi A. | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Convin.ai?** Convin help me to quickly refer back to initial calls to ensure I'm not missing anything. I also like being able to listen in on the rest of my team's calls. I can go listen to great performers to learn and easily implement what they do exceptionally well. Convin is used by my organization on a daily basis, and it is a game changer for the sales staff. It keeps track of the chances I create and teach myself by listening to everyone's calls and talk tracks, as well as your own. You can easily implement your correction from call recordings. It allows us to track talktime and ensure that the client is talking the most. **What do you dislike about Convin.ai?** I wish it was more robust and let me narrow down search even further. Customer Support team is available 24/7 to provide atmost clarification on any issues that have been raised. **What problems is Convin.ai solving and how is that benefiting you?** Convin help me to quickly refer back to initial calls to ensure I'm not missing anything. I also like being able to listen in on the rest of my team's calls. I can go listen to great performers to learn and easily implement what they do exceptionally well. Convin is used by my organization on a daily basis, and it is a game changer for the sales staff. It keeps track of the chances I create and teach myself by listening to everyone's calls and talk tracks, as well as your own. You can easily implement your correction from call recordings. It allows us to track talktime and ensure that the client is talking the most. ### 45. Best Technology combined with Best People **Rating:** 5.0/5.0 stars **Reviewed by:** Kunal . | Admission support officer, Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Convin.ai?** Convin is simple-to-follow yet quite beneficial and save important time when accessing necessary tools while assisting customers. I appreciate the Comments feature because it allows me to keep vital notes while I work. Convin also assists us with broad answers to often requested questions. Convin's support managers are well-versed in their product and, more significantly, can make valuable talk track recommendations. **What do you dislike about Convin.ai?** At times, it is a bit difficult to implement useful features. **What problems is Convin.ai solving and how is that benefiting you?** convin is helping us to to know about call quality, also with the help on convin we are able to improve. I appreciate the Comments feature because it allows me to keep vital notes while I work. Before using Convin, it was very difficult for me to keep a check on my notes,. Convin also assists us with broad answers to often requested questions with the help of which I am able to attend customers with well-diversed questions. ### 46. Great Tool To Do Alot **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham Kumar S. | Policy Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2024 **What do you like best about Convin.ai?** Software is easy to use there are a lotof features which are available, Integration and implementation is great. Customer supports are active and quick response. I daily use it for the feedbacks and improvements. **What do you dislike about Convin.ai?** Nothing as such everything is good.Our Team loves to work on convin. **What problems is Convin.ai solving and how is that benefiting you?** Getting daily updates for the improvement in specific factors/calls ### 47. I find convin incredibly useful. **Rating:** 5.0/5.0 stars **Reviewed by:** Brahmendra S. | Policy advisor, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Convin.ai?** The platform's ability to provide access to call recordings and quality scores is a game changer being able to review my interactions helps me understand my performance and pin point areas for improvements the detailed fedback and metrics offered by convin make it easier to refine my skills and deliver better service. **What do you dislike about Convin.ai?** I like everything about convin it's a perfect tool. **What problems is Convin.ai solving and how is that benefiting you?** Easy to track our quality feedback from quality team. ### 48. ML and AI based software that gets better and adapts over time to become better in auditing **Rating:** 5.0/5.0 stars **Reviewed by:** Nilma R. | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Convin.ai?** The machine learning software will understand the nuanced language better with more training data sets and will get better at evaluating the calls, which is very helpful for us in terms of using and implementing easily which will help support teams for the customers who use the tool frequently to get better insights. **What do you dislike about Convin.ai?** The tool provides us a lot of features which we sometimes do not use, which sometimes feels like the convin team should customize the dashboard according to each client and their business requirements and their integration needs, **What problems is Convin.ai solving and how is that benefiting you?** The speech analytics in Convin will give a lot of insights on what is going on in the call and the software is able to understand diverse languages and the slangs that come with them. The model gives a lot of data on politeness of the agent, how did the agent greet and how did the agent end the call etc. ### 49. Convin makes it easy to review calls **Rating:** 4.5/5.0 stars **Reviewed by:** Surbhi . | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Convin.ai?** Convin provides the ability to listen to calls again, especially at 2x speed to save time. I can improve my sales techniques by evaluating calls with Convin and easily integrating the insights in my calls. Convin makes it simple to evaluate calls and provides valuable insights into the talk ratio, prospect speaking speed, filler rate, interruption rate, interactivity, and other metrics. Convin is my favorite daily usage tool. **What do you dislike about Convin.ai?** It could be a little more detailed, but there isn't anything to complain about. **What problems is Convin.ai solving and how is that benefiting you?** Convin provides the ability to listen to calls again, especially at 2x speed to save time. I can improve my sales techniques by evaluating calls with Convin and easily integrating the insights in my calls. Convin makes it simple to evaluate calls and provides valuable insights into the talk ratio, prospect speaking speed, filler rate, interruption rate, interactivity, and other metrics. Convin is my favorite daily usage tool. ### 50. Neat features by Convin **Rating:** 4.0/5.0 stars **Reviewed by:** Asif Anwar . | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Convin.ai?** Meetings with prospects can now be tracked automatically. This has a HUGE influence on my day-to-day life, especially when I need to review past calls or listen back to critical parts from a conference. My personal favorite feature is the ability to filter through and listen to calls before transferring a customer to my team. This is especially helpful because we have a huge account base and need to assure seamless information transfer while also moving quickly. This allows us to overcome both obstacles. **What do you dislike about Convin.ai?** I don't believe I've encountered any flaws that have caused me to dislike this tool, but I'm confident that more usage of it will help me identify areas of opportunity. **What problems is Convin.ai solving and how is that benefiting you?** Resolving issues that arose when I attempted to recall what had been said in a previous conversation, as well as allowing myself to share my calls with management for constructive critique. ## Convin.ai Discussions - [What is Convin.ai used for?](https://www.g2.com/discussions/what-is-convin-ai-used-for) - 2 comments - [View Convin.ai pricing details and edition comparison](https://www.g2.com/products/convin-ai/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+06%3A51%3A21+-0500&secure%5Bsession_id%5D=4ea0acf7-fca0-4222-ba57-31e203f53b72&secure%5Btoken%5D=dd510f3938fa2f7b2931855628708a25e32577f6b80f918bd81263514084cc70&format=llm_user) ## Convin.ai Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Convin.ai Alternatives - [Gong](https://www.g2.com/products/gong/reviews) - 4.7/5.0 (6,504 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (578 reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) - 4.5/5.0 (797 reviews)