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Ankita A.

New Products

Mid-Market (51-1000 emp.)

11/23/2022

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"Nightmare incarnate"

1.5/5

What do you like best about Contentsquare?

On a conceptual level, I think Contentsquare is a good tool, for example the journey analysis, session replays, and the heatmap analysis where you can see scroll rate, click rate etc. for your webpages Review collected by and hosted on G2.com.

What do you dislike about Contentsquare?

It is super clunky and difficult to use. Mappings were a nightmare to setup, and the platform is buggy. Implementation is really hard and I still have not managed to derive value out of it after 6 months. I feel a little misled by the sales teams who promised the implementation was a piece of cake (and I had stressed on this being important for me). Review collected by and hosted on G2.com.

What problems is Contentsquare solving and how is that benefiting you?

I really don't know. Not much, caught a couple of bugs through the high frustration scores. Review collected by and hosted on G2.com.

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Response from Mathilde Soler of Contentsquare

[Editedit](https://www.g2.com/survey_responses/contentsquare-review-7414641/official_response/edit)

Thank you for your review and being a Contentsquare customer. Sorry to hear that the platform can be clunky or buggy, our product and developers are working the best they can to make it as user-friendly and smooth as possible.

If you ever encounter again some bugs, please let your Customer Success Manager know so we can open a ticket and make sure it doesn’t happen again. Thank you !

Rating Updated (12/8/2022)
Validated ReviewerSource: Organic

See what 630 reviewers think of Contentsquare

4.6 out of 5 · Verified reviews from real users

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