G2

Presh M.

Quality Assurance and Support

Mid-Market (51-1000 emp.)

1/15/2024

"Bundled with several features and integrations to make life easy for support professionals"

4.5/5

What do you like best about ConnectWise PSA?

- Enables seamless coordination between different departments as the necessary information for a particular order is visible to the different departments

- Fast desktop application

- Integrations with applications like Outlook, Zapier etc. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

-Delay or Slow processing of screens for desktop application observed if a high res image is added to the Notes section.Also, in my case ticket became inaccessible due to the same reason.

- Dependant on external applications for searching a ticket using a keyword present in the Notes section. This leads to frustration during a performance audit where more than 100 tickets must be parsed and filtered using a particular keyword as the particular ticket number is not available. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Our organization is using ConnectWise to manage the customer data and actions performed for the different issues on the units shipped to them. The volume of tickets being created and stored are relatively large and we have not faced any struggles w.r.t to performance apart from rare glitches.

However, the software has a bad UI experience and therefore, needs an overhaul. Also, AI is not incorporated to assist in strategic decisions. Review collected by and hosted on G2.com.