--- title: ConnectWise PSA Reviews meta_title: 'ConnectWise PSA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 582 reviews by the users' company size, role or industry to find out how ConnectWise PSA works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 582 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ConnectWise PSA Reviews **Vendor:** ConnectWise **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.0/5.0 **Total Reviews:** 582 ## About ConnectWise PSA ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery. ## ConnectWise PSA Pros & Cons **What users like:** - Users find the **interface easy to use** , appreciating its simplicity and efficiency in managing tasks and tickets. (36 reviews) - Users value the **seamless integration** with third-party software, enhancing customization and ease of use in their workflow. (21 reviews) - Users appreciate the **extensive integrations** of ConnectWise PSA, enhancing automation and workflow across various applications. (16 reviews) - Users appreciate the **rich feature set** of ConnectWise PSA, benefiting from comprehensive tools for management and organization. (15 reviews) - Users appreciate the **responsive customer support** from ConnectWise PSA, enhancing their experience with effective assistance. (13 reviews) - Client Management (10 reviews) - Comprehensive Features (10 reviews) - Customizability (10 reviews) - Easy Customization (10 reviews) - Easy Integrations (10 reviews) **What users dislike:** - Users find the **learning curve steep** , making initial setup and adaptation to ConnectWise PSA quite challenging. (24 reviews) - Users report **poor customer support** with slow response times and inadequate follow-up on escalated issues. (16 reviews) - Users find **ConnectWise PSA's usability complex** , with a tedious configuration process that hampers effective management and forecasting. (15 reviews) - Users express frustration with **missing features** in ConnectWise PSA, highlighting the need for better sales and documentation tools. (13 reviews) - Users face significant **performance issues** with ConnectWise PSA, impacting workflow and overall satisfaction with the software. (10 reviews) - Slow Performance (10 reviews) - Time-Consuming (9 reviews) - Users find ConnectWise PSA to be **expensive** , posing challenges for smaller businesses and those on a budget. (8 reviews) - Limited Features (8 reviews) - Not Intuitive (8 reviews) ## ConnectWise PSA Reviews ### 1. Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Hayley A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2018 **What do you like best about ConnectWise PSA?** I enjoyed the features it had! It was easy to use. **What do you dislike about ConnectWise PSA?** I wasnt super knowledgable on all the features. **What problems is ConnectWise PSA solving and how is that benefiting you?** Na ### 2. Decent, but complex... **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2018 **What do you like best about ConnectWise PSA?** We love using CW Manage overall. We've been using it since 2011. Solid product. TONS of options and things to change/adjust. Very powerful and customizable. **What do you dislike about ConnectWise PSA?** So complex that it will give you a headache at times. Seems to be a better fit for more strict (larger) IT companies. We sometimes fly by the seat of our pants and this product doesn't like that. Billing can be a nightmare sometimes, depending on what you're doing with agreements/contracts. **Recommendations to others considering ConnectWise PSA:** Evaluate other solutions before choosing this. It's a huge commitment. **What problems is ConnectWise PSA solving and how is that benefiting you?** Time tracking / Issue tracking / credential tracking / Billing ### 3. Terrible product **Rating:** 2.5/5.0 stars **Reviewed by:** Shelby D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2018 **What do you like best about ConnectWise PSA?** I like the UserCentric option but wish it wasn't so hard to use. **What do you dislike about ConnectWise PSA?** I hate that this program is so slow! Everytime I clickanything I have to wait about 10 seconds to get to where I was trying to go. **What problems is ConnectWise PSA solving and how is that benefiting you?** Ticketing board and billing ### 4. Overrated, but does the job **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2018 **What do you like best about ConnectWise PSA?** The ability to create the separate companies we manage and then give their 'on site' administrators access to manage their 'accounts' within connectwise **What do you dislike about ConnectWise PSA?** I think ConnectWise was doing great until it was purchased/acquired by labtech. Ever since, it seems that they have spent the bulk of their time "selling" and not focusing on the needs of their clients **What problems is ConnectWise PSA solving and how is that benefiting you?** As a small MSP, this is making Invoicing, contracts, sla's, and ticket management easy to handle in one place. The ability to automate areas of interest, such as patch management is also a breeze. ### 5. Feature Rich **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2018 **What do you like best about ConnectWise PSA?** Connectwise is a very powerful feature-rich program. It's so helpful to keep track of ticket info and details like hardware/software/credentials. Super easy. **What do you dislike about ConnectWise PSA?** Sometimes slow, but that rarely happens. **What problems is ConnectWise PSA solving and how is that benefiting you?** It's easy to keep track of everything we need to keep track of. I feel like with different software we would be missing something. ### 6. Unstoppable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2018 **What do you like best about ConnectWise PSA?** Everything! I think this is the best in it's class. **What do you dislike about ConnectWise PSA?** The cost is not realistic for small MSP's but I highly recommend that if you can afford it to definitely jump on it. **What problems is ConnectWise PSA solving and how is that benefiting you?** We've been able to resolve issues more swiftly and exceed our SLA agreements. We've also been able to stay on top billing clients the correct way as well as timesheet for internal employees. ### 7. Managing the Business of IT **Rating:** 3.5/5.0 stars **Reviewed by:** Eric H. | Azure Architect, Business Analyst, Pre-Sales Engineer, Microsoft VTSP, Certified MEC Facilitator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about ConnectWise PSA?** If it isn't in Connectwise, it did not happen **What do you dislike about ConnectWise PSA?** Weak reporting requires third party tools **Recommendations to others considering ConnectWise PSA:** Reporting is not a strong suit. We setup Microsoft PowerBI to the database and now have access to all of the information we need. All of our meetings are data driven right out fo the Connectwise Database, which is really awesome. Connectwise, for the most part - collects what you need to track Sales, Service, and Project information. **What problems is ConnectWise PSA solving and how is that benefiting you?** As a Managed Services provider with on-premises, cloud, and custom solutions, we are able to record and track all Consulting and Sales Activities in Connectwise. ### 8. ConnectWise for support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 28, 2018 **What do you like best about ConnectWise PSA?** The ability to quickly remote into an end users computer to help them. **What do you dislike about ConnectWise PSA?** Sometimes it is slow and there is a delay, which makes it hard to know where my cursor is. **What problems is ConnectWise PSA solving and how is that benefiting you?** Remote access to view and remote control end users for support. Almost every support incident requires remote access, even if it is just to view the problem they are having ### 9. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about ConnectWise PSA?** Connectwise is a fantastic, customisable tool that makes managing managing help desk needs, tracking inventory and pulling reports a breeze. **What do you dislike about ConnectWise PSA?** The only trouble I have had is with integration to our other system, but I don't believe this to be a CW issue. **What problems is ConnectWise PSA solving and how is that benefiting you?** We are able to keep our company on track in one centralized location. ### 10. Fantastic ticketing system, especially for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2017 **What do you like best about ConnectWise PSA?** The flexibility in searching is probably the most powerful thing in ConnectWise Manage. You can search by any attribute of a ticket, which makes my job as a process manager much easier to do. I can choose to search by status and see everything that's in the "build/repair" status and quickly be able to see what needs to be worked on. It also means it's really easy to find a ticket even when a client doesn't have a ticket number, which is more often than not going to be the case. It also allows me to have several tabs open (another fantastic feature), each of which serve as a quick glance into a part of our process. **What do you dislike about ConnectWise PSA?** It's not perfect; I wish that I could customize more things about the platform so that I can quickly move from one thing to another. I often keep several tabs open and it would be nice to be able to label them by how I'm using them. **Recommendations to others considering ConnectWise PSA:** ConnectWise is all-encompassing with their line of products and I can't recommend it enough. **What problems is ConnectWise PSA solving and how is that benefiting you?** It allows us to keep our client's issues organized. We can have as many as 200 tickets open for nearly 100 clients at any one time and I can't think of a better system to use to do that. ### 11. Connectwise is THE best CRM on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Lonnie E. | Technical Support, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about ConnectWise PSA?** Connectwise manage offers so many features and is so easy to use. You can jump from service tickets to time sheets to reports so quickly either by navigating to each one or using different tabs! They offers a knowledge center called connectwise University where they teach you every feature, how to use it, and how to customize the software to your liking. It is a dream come true for resellers. **What do you dislike about ConnectWise PSA?** It is very hard to find things to dislike as the connectwise team has gotten out most of the bugs. If I had to choose one, it would be that we have had many problems with the system crashing or taking a long time to load. Luckily connectwise support is very responsive and sometimes even just clearing the cache is enough to get it working again. **Recommendations to others considering ConnectWise PSA:** Definitely use this for your CRM and help desk software. You will not be disappointed. It is so easy to use, the support is great, and you'll have perfect records of your clients. **What problems is ConnectWise PSA solving and how is that benefiting you?** We are easily able to keep track of customer accounts and can communicate efficiently through the ticketing system. We realized we have a perfect timestamped history of every customer and every interaction! ### 12. All in one IT CRM Tool **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Service Coordinator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about ConnectWise PSA?** Simplicity of the program and its features. **What do you dislike about ConnectWise PSA?** Writing up procedures is inefficient and looks bad. Searching through service tab can lock up computer as well. **Recommendations to others considering ConnectWise PSA:** Fix crashing when searching through a companies service tab. More unison with Automate and Control so that we can do more in just Manage. **What problems is ConnectWise PSA solving and how is that benefiting you?** We use this track all of our tickets and client information. ### 13. MSP Gold **Rating:** 4.0/5.0 stars **Reviewed by:** anthony p. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about ConnectWise PSA?** This is the best PSA platform for managing clients. It's easy for Techs to log time against tickets, works great for sales teams and makes invoicing seem simple. The onboarding support is second to none. **What do you dislike about ConnectWise PSA?** The initial setup takes some time to configure everything properly but it's well worth the effort. **Recommendations to others considering ConnectWise PSA:** Continue to work on adding new features for sales **What problems is ConnectWise PSA solving and how is that benefiting you?** We have a highly leveraged help desk that is fully integrated with our dashboard. This allows us to have auto-generated tickets and the invoicing has saved us time and energy that it typically took before. ### 14. Connectwise Day to Day **Rating:** 4.5/5.0 stars **Reviewed by:** Mike M. | Help Desk Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2017 **What do you like best about ConnectWise PSA?** I like that Connectwise provides you with a visual format that works for businesses regardless of their size making navigation easy. **What do you dislike about ConnectWise PSA?** Their smart phone app is very limited in what you can accomplish from the road. **What problems is ConnectWise PSA solving and how is that benefiting you?** General organization of our clients, their needs, and their requirements when they have an issue crop up. It's a satisfactory repository of data. ### 15. Connectwise Helps Run Our Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2018 **What do you like best about ConnectWise PSA?** Easy creating and assigning tickets. Integrated billing. Document and contact management. Essentially a central place to run your IT business. **What do you dislike about ConnectWise PSA?** Some functions not available on mobile and there could be better integration with a larger variety of products but it is coming along. **Recommendations to others considering ConnectWise PSA:** Be sure to get your implementation done right and use Connectwise as intended from the start. Use peers who are using the product to help get what you need out of it. **What problems is ConnectWise PSA solving and how is that benefiting you?** The strategic placement of All client and business needs in easy to find modules. Documentation, client contact, procurement, ticketing and billing.... A centralized place to run all of your MSP operations. ### 16. Gets the job done **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2018 **What do you like best about ConnectWise PSA?** It's granular on data and the ability to add sales opportunities within a support ticket is great **What do you dislike about ConnectWise PSA?** - You can NOT filter in any other way except create a complicated viewing table - you need an on-prem server to host , which can be troublesome for e-mailing ticket closing - the mobile app is horrible. - assigning tickets takes more steps than needed - general ticket view looks terrible **Recommendations to others considering ConnectWise PSA:** Definitely shop around first before considering connect wise. Plenty of other (and better) options! **What problems is ConnectWise PSA solving and how is that benefiting you?** Old hardware replacement tracking. ### 17. The perfect tool for MSP's **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2018 **What do you like best about ConnectWise PSA?** The scheduling feature is great for planning the day with your team. It also integrates seamlessly with Outlook. **What do you dislike about ConnectWise PSA?** To my knowledge there is no way to sort your configurations other than alphabetically. **Recommendations to others considering ConnectWise PSA:** It will meet your needs. **What problems is ConnectWise PSA solving and how is that benefiting you?** Ticketing and documentation features have been a life saver. ### 18. Connect wise a rev **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about ConnectWise PSA?** Integration, customization and use ability . **What do you dislike about ConnectWise PSA?** Some of the options are hard to figure out. **Recommendations to others considering ConnectWise PSA:** Make sure you work with the setup team to hone the alerts **What problems is ConnectWise PSA solving and how is that benefiting you?** User connection to service desk, ticket management and automa ### 19. Hard to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2018 **What do you like best about ConnectWise PSA?** The GUI is easily changeable. You can hide the pods you don’t want and rearrange them to the order you like. **What do you dislike about ConnectWise PSA?** It seems a bit clunky and hard to use. Sending emails and tracking time is tedious. **What problems is ConnectWise PSA solving and how is that benefiting you?** We are a SMB and this is our first Helpdesk solution. ### 20. ConnectWise is the BEST business solution for any company with a ticketing system! **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about ConnectWise PSA?** I love how organized everything is within the system. If I want to find an old ticket from 3 years ago that had important information in it, I can do just that with no effort. The different categories you can organize your tickets in ranges from a summary description, the current status of the ticket, the age of the ticket to a ticket number or the priority set for the ticket. **What do you dislike about ConnectWise PSA?** I dislike how often it goes down. It seems like there are server issues every other week. The server is hosted by Amazon, a very reliable host; However, I feel like there has been intermittent issues that need to be addressed. **Recommendations to others considering ConnectWise PSA:** Take the training before you use it! You will learn a lot of cool tips and tricks! The last two companies I have worked for has used this ticketing system and the program has customizations to suite any companies needs! **What problems is ConnectWise PSA solving and how is that benefiting you?** There is little to no confusion about what status a ticket is in. Customers are getting helped faster. Tickets of high importance are being seen/addressed immediately while tickets that are not quite as important are being duly noted and addressed in a timely manner. ### 21. Connectwise Manage and benifits **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about ConnectWise PSA?** Lots of features and easy to use. Also a Mobile app is helpful to keep on track out in the field. **What do you dislike about ConnectWise PSA?** The cost associated with it. It this also lacking some finance feature. **What problems is ConnectWise PSA solving and how is that benefiting you?** ConnectWise allows you to manage tickets and projects and make sure everything is on track ### 22. Connectwise review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2017 **What do you like best about ConnectWise PSA?** Easy to use and has lots of features making day to day troubleshooting and ticket creation easier **What do you dislike about ConnectWise PSA?** Wish it was a little more user-friendly. Would like better communications between ticket owners. I would like to see a better way of an alarm informing you of upcoming meetings and calendar events. I would like to also see a usable form of remote support added in which I Was informed that they are going to be using Automate. **Recommendations to others considering ConnectWise PSA:** I would suggest going to the training academy that they offer. It greatly improves the usage of this product **What problems is ConnectWise PSA solving and how is that benefiting you?** connections between customers and my MSP SMB business. Easy to manage. Benefits are being the huge communication help between help desk and customer. Analytics and auditing also helps a lot. As well as a good notes section to input the work you have completed ### 23. Exceellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about ConnectWise PSA?** Organized,detailed. Gets things moving,keeps us on tasks. **What do you dislike about ConnectWise PSA?** Nothing ,there is nothing wrong with this product **What problems is ConnectWise PSA solving and how is that benefiting you?** Detailed time management ### 24. The Premier CRM for MSPs **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew S. | Co Owner, Public Safety, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2017 **What do you like best about ConnectWise PSA?** Very robust and powerful, especially the Service Desk. Very reliable and bug-free. Can do as much as you are willing to make it do. **What do you dislike about ConnectWise PSA?** The support has been up and down over the years. As they rebrand and make internal changes, we have noticed dips in the quality of support. Also, some of the functions such as projects aren't that well implemented. **Recommendations to others considering ConnectWise PSA:** If you're an MSP, this is the gold standard tool. Some of the other products out there may have different features that are a little more progressive, but they're often poortly implemented. **What problems is ConnectWise PSA solving and how is that benefiting you?** We do all of our business backend with it. All of our customer data, billing and our entire service desk is done in Manage. ### 25. Connectwise For IT Ticketing Solutions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2018 **What do you like best about ConnectWise PSA?** Easy to create tickets Easy to assign tickets and follow workflow Easy to track progress of each ticket Accessible anywhere with a web connection Mobile Application Allowing of uploads of pictures to tickets from mobile application **What do you dislike about ConnectWise PSA?** can sometimes be slow when starting up the software can sometimes lag when left open for long periods of time **Recommendations to others considering ConnectWise PSA:** If you are looking for a ticketing system that is user friendly, has plenty of features, and can handle alot of different tasks this is the system for you **What problems is ConnectWise PSA solving and how is that benefiting you?** Creating/Scheduling Tickets Following workflow ### 26. Connectwise Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2018 **What do you like best about ConnectWise PSA?** App syncs with databse and data is accessible om multiple devices **What do you dislike about ConnectWise PSA?** App is slow amd not optimized for newer phones. UI and UX is confusing and not easy to use **What problems is ConnectWise PSA solving and how is that benefiting you?** Keeping track of client work and what we need to d ### 27. So so **Rating:** 4.0/5.0 stars **Reviewed by:** James M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2018 **What do you like best about ConnectWise PSA?** It has great tools and features to use for any kind of IT business type. **What do you dislike about ConnectWise PSA?** Reports are confusing and hard to read. At times moving from page to page is very slow. **Recommendations to others considering ConnectWise PSA:** It is great for small to enterprise level organizations. **What problems is ConnectWise PSA solving and how is that benefiting you?** ConnectWise keeps us very organized and is very customizable to make it fit our businesses needs ### 28. Industry hype not conmensurate to actual value of product **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2017 **What do you like best about ConnectWise PSA?** facility to work out of different boards. Easy to learn and use. **What do you dislike about ConnectWise PSA?** Performance, everything is VERY VERY SLOW for a business where speed of taking care of the customer is paramount. Support is poor. The way they release upgrades, most of the times the upgrades ar enot fully tested causing tons of issues to customers and since this is on the cloud cusotmers have no options as to actually go with the updates or not, they forced them down your throat. **What problems is ConnectWise PSA solving and how is that benefiting you?** Normal business needs for general MSP, ticketing, reporting, billing, nothing fancy. We have not experienced any outstanding benefits. ### 29. Powerful CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2017 **What do you like best about ConnectWise PSA?** ConnectWise integrates well with companies and service tickets. The ability to upload documents and configurations for each client and service is exceptionally helpful. Also, the ability to merge service tickets together has saved us time more than once. **What do you dislike about ConnectWise PSA?** I wish that the reporting system was easier to navigate. The system is so powerful and does so many things, that sometimes it is easy to get lost. **What problems is ConnectWise PSA solving and how is that benefiting you?** We have multiple departments and thousands of clients. ConnectWise allows us to view all service tickets across the departments with a simple click and enables us to communicate important information within the company. ### 30. ConnectWise **Rating:** 5.0/5.0 stars **Reviewed by:** Diana D. | Marketing, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about ConnectWise PSA?** It's ease of use. The capability of searching and running reports of various fields. **What do you dislike about ConnectWise PSA?** It's been very slow. I'm not sure if it's CW server or our Internet access. **Recommendations to others considering ConnectWise PSA:** This product has a lot to offer. We are still learning all the features it has. We are happy with the product. **What problems is ConnectWise PSA solving and how is that benefiting you?** We implemented ConnestWise as our CRM about 18 months ago. We have found it useful when creating proposals, writing services tickets, tracking software/hardware our customers purchase from us. ### 31. Great ticketing software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2018 **What do you like best about ConnectWise PSA?** It's easy to navigate. Nice interface, not TOO slow with enough resources. It's fairly quick. **What do you dislike about ConnectWise PSA?** I can't read the ticket summary when I'm under "Time" entering my time/notes **What problems is ConnectWise PSA solving and how is that benefiting you?** Ticketing system. Benefits: speed, interface, user friendly, if I remember correctly their support is good too (unlike screen connect and LabTech) ### 32. Easy work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about ConnectWise PSA?** The UI is easy to navigate. The tabs are straightforward. **What do you dislike about ConnectWise PSA?** There are too many options to choose within the corporate account. **What problems is ConnectWise PSA solving and how is that benefiting you?** Easy tracking of travel expenses. ### 33. {"translation":"Translate the text."} **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2018 **What do you like best about ConnectWise PSA?** User friendly. Easy for anyone to learn. **What do you dislike about ConnectWise PSA?** There is nothing that I can think of. It has been a while. **What problems is ConnectWise PSA solving and how is that benefiting you?** Customer data ### 34. Operations Engineer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2018 **What do you like best about ConnectWise PSA?** The RMM tool allows for a strong connection with limited to no lag. **What do you dislike about ConnectWise PSA?** The layout is not the most attractive. When looking at it, it looks rather generic. **What problems is ConnectWise PSA solving and how is that benefiting you?** Monitoring and managing multiple computers at multiple sites is what’s ConnectWise allows. ### 35. The Standard for MSPs **Rating:** 5.0/5.0 stars **Reviewed by:** Travis N. | Director of Infrastructure & Security, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2017 **What do you like best about ConnectWise PSA?** We can view all of our customer information; from service tickets to sales calls all in one place. **What do you dislike about ConnectWise PSA?** It's not a fully web based product yet and the mobile app could use a redesign. **What problems is ConnectWise PSA solving and how is that benefiting you?** "if it's not in connect is, it doesn't exist". It is our main system and help keeps all of our customer information in one place. ### 36. Highly Recommend **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2018 **What do you like best about ConnectWise PSA?** The ease of use. It is very user friendly and does not require much if any training. **What do you dislike about ConnectWise PSA?** The cost could be a little steep for a small business **What problems is ConnectWise PSA solving and how is that benefiting you?** Troubleshooting PC issues. The ease of connecting with the user is the biggest benefit. ### 37. I've worked with Connectwise for the past 8 years as an admin. **Rating:** 5.0/5.0 stars **Reviewed by:** Scott E. | VP of Information Technology And Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2018 **What do you like best about ConnectWise PSA?** Ability to run various reports for trending agreements and resource utilization. **What do you dislike about ConnectWise PSA?** Occasionally, the software will not load screens as expected which requires a reclick. **What problems is ConnectWise PSA solving and how is that benefiting you?** Managing client contact and resource allocation as well as projects. ### 38. Good customization, a little slow **Rating:** 3.5/5.0 stars **Reviewed by:** Joanne J. | Electronic Health Record Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2018 **What do you like best about ConnectWise PSA?** The ability to customize search fields, information your org wants to collect, statuses, etc. **What do you dislike about ConnectWise PSA?** It is often slow when trying to move from ticket to ticket. **What problems is ConnectWise PSA solving and how is that benefiting you?** IT help ticket managment ### 39. Great for Ticketing system and documenting service tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Matt K. | Service Delivery Coordinator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2017 **What do you like best about ConnectWise PSA?** It's quick and easy to use. I like the layout. Give you the information you need when you need it **What do you dislike about ConnectWise PSA?** It is buggy. It crashes often, locks up. Have to close it often to clear the cache. **Recommendations to others considering ConnectWise PSA:** It is cloud hosted, so watch for this. If you lose internet, or have a slow connection, this can cause issues. **What problems is ConnectWise PSA solving and how is that benefiting you?** Ticket management system to track service done by our Help Desk, scheduled work boards and NOC boards ### 40. Connectwise Manage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2018 **What do you like best about ConnectWise PSA?** I like that it in allows me to go from separate systems to being in full control **What do you dislike about ConnectWise PSA?** The visibility is good but it could be better **What problems is ConnectWise PSA solving and how is that benefiting you?** I’m able to establish workflows so I can deliver good customer service ### 41. Connectwise Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2017 **What do you like best about ConnectWise PSA?** Connectwise allows our company to have pertinent information about our clients and their assets at our fingertips. The ticketing system is great and gives awesome insight into our techs. **What do you dislike about ConnectWise PSA?** The biggest drawback is they should have a better integration with their other product Connectwise Control (formally Labtech). The integration is clumsy and hard to configure. Also, their customer portal is a 2 on a scale of 10. As a result we are forced to use a third party application. **Recommendations to others considering ConnectWise PSA:** Get specific details about implementation and what is included. **What problems is ConnectWise PSA solving and how is that benefiting you?** How to be the best at customer service. Connectwise allows us to have a single pane of glass to see tickets form our customers. This makes it easy to ensure that issues are being addressed in a timely manner. ### 42. ConnectWise is robust and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about ConnectWise PSA?** The ease of use is my favorite feature. New users will not take long to pick it up. I also like that is has both web and client options. Both of these work well. **What do you dislike about ConnectWise PSA?** One of the downsides is with the Projects tab. It can be a bit convoluted to find the actual ticket number you are suppose to be working on. **Recommendations to others considering ConnectWise PSA:** Get experienced help when setting this up initially. This will save you headaches in the long run. **What problems is ConnectWise PSA solving and how is that benefiting you?** It has helped us to organize our ticketing system for IT troubleshooting. This has made us much more efficient in handling network outages and computer issues. ### 43. Adaptable and Cohessive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about ConnectWise PSA?** It keeps getting better. when I first started I felt like the UI was a bit clumsy but the learning curve was short and it keeps getting better with each update. **What do you dislike about ConnectWise PSA?** Can take a while to get use to the UI and and times I have a hard time finding where to enter data for a customer, but I think that is mostly because we are revamping how we manage our projects. **Recommendations to others considering ConnectWise PSA:** Don't discount it and give it good test before making a decision. **What problems is ConnectWise PSA solving and how is that benefiting you?** We use it for ticketing, support, projects, time management, expenses, and forecasting. It basically handles most of our operational processes. ### 44. Ease of use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about ConnectWise PSA?** I do like the product. Having the mobile app makes things a lot easier as I am offer away from my desk, but still have the ability to keep up on tickets. **What do you dislike about ConnectWise PSA?** I do not have many criticisms on this product. It is a solid platform, but would use some more refining. **What problems is ConnectWise PSA solving and how is that benefiting you?** We are keeping up to date on ticketing and projects. ### 45. Overall Pretty Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about ConnectWise PSA?** It is highly customizable and has good tools for building workflows from sales to service to billing. **What do you dislike about ConnectWise PSA?** It can be clunky and glitchy. I spend a lot of time waiting on spinning loaders. This could be our configuration, to be fair. **What problems is ConnectWise PSA solving and how is that benefiting you?** It keeps a very large team communicating well. It is very helpful in keeping everyone on the same page even if we office at different sites. ### 46. CW user review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2018 **What do you like best about ConnectWise PSA?** I like the ability to organize information about a company and the sales tracking format. **What do you dislike about ConnectWise PSA?** I do not like that you cannot integrate with outlook email. **What problems is ConnectWise PSA solving and how is that benefiting you?** Solving the problem of streamlining sales between employees. Benefit would be the ability to share financial reports with multiple users. ### 47. CW **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan D. | Service Engineer, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about ConnectWise PSA?** integration of contacts and services tickets **What do you dislike about ConnectWise PSA?** customer service can be difficult to communicate with at times **What problems is ConnectWise PSA solving and how is that benefiting you?** contacts management and service desk ### 48. Connectwise truly connects **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2018 **What do you like best about ConnectWise PSA?** quite easy to manage customers and tickets **What do you dislike about ConnectWise PSA?** sometimes some features fail after upgrade **Recommendations to others considering ConnectWise PSA:** go for it **What problems is ConnectWise PSA solving and how is that benefiting you?** customer relationship and management ### 49. ConnectWise:The hub of the company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about ConnectWise PSA?** The fact that it has centralized everything for our company **What do you dislike about ConnectWise PSA?** The fact that it is not always up to speed with the ideas we want to implement, although ConnectWise is constantly making enhancements to the product. **Recommendations to others considering ConnectWise PSA:** Easy to customize, beneficial to technicians, ease of billing for general time and materials and re-occuring services. **What problems is ConnectWise PSA solving and how is that benefiting you?** The benefit has been in centralizing our service tickets and our billing and sales. It all can be done from ConnectWise mange and technicians can bill their time to a ticket, which then immediately shows on their time sheet, which then gets billed to the client at the end of the month. ### 50. ConectWise - Pretty solid! **Rating:** 4.5/5.0 stars **Reviewed by:** Sean P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2017 **What do you like best about ConnectWise PSA?** How much functionality it has. I love that we can do our own e-mail marketing campaigns, it saves cost on other pay services, and we can create our own HTML e-mail exactly as we want it, plus send a survey, or any other type of follow-up, even see who opened the e-mail. **What do you dislike about ConnectWise PSA?** As with any cloud based company there is the occasional outage. We have experienced a couple short outages in the past few years, however tech support via chat is generally helpful and often aware of the issue. **Recommendations to others considering ConnectWise PSA:** As Connectwise grows so is their partner list, recently Watchguard has added them to their vendor list. We haven't connected or firewalls yet to connectwise, but the options it will give us with watchguard sound very exciting. **What problems is ConnectWise PSA solving and how is that benefiting you?** Billing and invoicing - Before Connectwise we were using an excel spreadsheet for ticket entries and e-mailing them in PDF form. Now connectwise manages our invoicing, e-mailing, agreement billing and sync's with Quickbooks. ## ConnectWise PSA Discussions - [What applications does this tie to in order to maximimize use of other programs?](https://www.g2.com/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) - 1 comment, 1 upvote - [What is BrightGuage used for?](https://www.g2.com/discussions/what-is-brightguage-used-for) - 1 comment - [View ConnectWise PSA pricing details and edition comparison](https://www.g2.com/products/connectwise-psa/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+08%3A36%3A39+-0500&secure%5Bsession_id%5D=4d056036-1d51-4d28-ae91-ccfc3c425fc5&secure%5Btoken%5D=d1f0e08c6216bfb7c00ec3db428632a32c5a3a32c0d27b18a7609abe427914a7&format=llm_user) ## ConnectWise PSA Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [ConnectWise Automate](https://www.g2.com/products/connectwise-automate/reviews) - [ConnectWise CPQ](https://www.g2.com/products/connectwise-cpq/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Online Advanced](https://www.g2.com/products/quickbooks-online-advanced/reviews) - [SmileBack](https://www.g2.com/products/smileback/reviews) - [TimeZest](https://www.g2.com/products/timezest/reviews) - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) ## ConnectWise PSA Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Reports** - Reports Interface - Steps to Answer - Graphs and Charts - Score Cards - Dashboards **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Reports** - Reports Interface - Share Reports - Steps to Answer **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Visualization** - Graphs and Charts - Score Cards - Dashboards - Formats **Generative AI** - AI Text Generation - AI Text Summarization **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Dashboards - Time Tracking - Surveys **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Data Updates** - Historical Snapshots - Real-Time Updating **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Mobile & Social** - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **System Management** - Security - System Monitoring **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Collaboration** - Sharing - Co-Editing - Devices **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Self Service ** - Calculated Fields - Data Column Filtering - Data Discovery - Search - Collaboration / Workflow - Automodeling **Analytics** - Forecasting - Reporting - KPIs **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Advanced Analytics** - Predictive Analytics - Data Visualization - Big Data Services **Administration** - Standard Integrations - Workflow - Access Management **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Building Reports** - Data Transformation - Data Modeling - WYSIWYG Report Design - Integration APIs **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Breadth of Partner Applications **Data Updates** - Historical Snapshots - Real-Time Updating - Email Reports ## Top ConnectWise PSA Alternatives - [Autotask](https://www.g2.com/products/autotask/reviews) - 4.3/5.0 (606 reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - 4.3/5.0 (661 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - 4.2/5.0 (242 reviews)