![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 1/9/2022 More Options - "Comprehensive but Complex Remote Monitoring and Management" 2/5 What do you like best about ConnectWise Automate? The product includes functionality to automate patching and remote computer management functions. Its built-in dashboards provide information about computers' status. As a managed service provider, Automate makes it easy to manage computers in multiple environments concurrently. Review collected by and hosted on G2.com. What do you dislike about ConnectWise Automate? We found the implementation complex, requiring technicians to complete a battery of courses during onboarding and involving significant time with an implementation specialist. The learning curve has been challenging, and six months after implementation, we're still not realizing the time savings that the system is designed to facilitate. Review collected by and hosted on G2.com. Recommendations to others considering ConnectWise Automate: Automate is designed to perform a variety of functions on remote endpoints. Note that you will want to dedicate staff to designing, configuring, and maintaining the system. Consider reporting and automation requirements. Unlike some RMM's, Automate does not maintain its own patch database; it relies upon Windows update (but does patch third-party software). To that, patch reports are based upon successful installations and not a comprehensive list of missing patches. Report design is involved, and there are limited fields upon which you can query the database without building advanced custom reports. Review collected by and hosted on G2.com. What problems is ConnectWise Automate solving and how is that benefiting you? We switched to Automate to replace an on-premise remote monitoring and management system, subject to frequent reliability issues. By moving to ConnectWise's SaaS environment, we have eliminated the need to maintain our on-premise system and have realized reliability gains in terms of service availability. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic See what 132 reviewers think of ConnectWise Automate 8.2 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/connectwise-automate/reviews)