![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

9/26/2017

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"Perfect for the small MSP"

4/5

What do you like best about ConnectWise Automate?

I enjoy the ticketing aspect of it entirely. It allows me to pull reports when needed to view how much some techs are working verse how much time some customers are consuming. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise Automate?

The reports are a little hard to get detailed as you'd like. I usually have to export them and then edit them instead of doing it prior. If this could be incorporated as a module, that would be wonderful! Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise Automate:

It's a good ticketing tool that has a lot of other uses as well such as a knowledge base. It doesn't let you see your own queue however so keep that in mind. Review collected by and hosted on G2.com.

What problems is ConnectWise Automate solving and how is that benefiting you?

It helps with our need for constant note-taking. Helpdesk can pull up clients easily and notate them and then go back and pull them up later is a considerable assistance. Review collected by and hosted on G2.com.

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Rating Updated (10/19/2021)
Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 132 reviewers think of ConnectWise Automate

8.2 out of 5 · Verified reviews from real users

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