# Confluence Reviews **Vendor:** Atlassian **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.1/5.0 **Total Reviews:** 4,329 ## About Confluence Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward. ## Confluence Pros & Cons **What users like:** - Users enjoy the **ease of use** in Confluence, facilitating seamless integration and collaboration for numerous tasks. (303 reviews) - Users value the **team collaboration capabilities** of Confluence, enhancing productivity and streamlining communication effectively. (211 reviews) - Users value the **effective organization of content** in Confluence, enhancing collaboration and knowledge sharing within teams. (160 reviews) - Users appreciate the **seamless integrations** of Confluence with tools like Jira, enhancing collaboration and project management. (156 reviews) - Users value the **collaboration efficiency** of Confluence, enabling seamless integration and enhancing teamwork across various departments. (145 reviews) - Users appreciate the **easy integrations** of Confluence, enabling effortless collaboration and documentation with other tools. (126 reviews) - Centralization (93 reviews) - Templates (85 reviews) - Users appreciate the **ease of creating templates and integrations** in Confluence, enhancing productivity and collaboration. (80 reviews) - Helpful (76 reviews) **What users dislike:** - Users often find Confluence **not intuitive** , with navigation and search features that hinder effective content management. (83 reviews) - Users often find Confluence to have **slow performance** , particularly when dealing with large pages and heavy content. (83 reviews) - Users experience **challenging page management** with slow performance, poor formatting, and messy organization in Confluence. (70 reviews) - Users find the **steep learning curve** challenging, particularly for non-technical teams and smaller projects. (64 reviews) - Users find Confluence's **complexity** overwhelming, particularly for smaller teams and simple documentation tasks. (59 reviews) - Users experience **slow loading** times in Confluence, especially with large documents and multiple links on pages. (58 reviews) - Users often face **formatting issues** , as advanced controls and interface complexity hinder usability and collaboration. (56 reviews) - Users face **search limitations** in Confluence, struggling with slow performance and difficulty accessing knowledge base content. (53 reviews) - Poor Interface Design (50 reviews) - Performance Issues (48 reviews) ## Confluence Reviews ### 1. A reliable knowledge backbone for engineering teams **Rating:** 4.5/5.0 stars **Reviewed by:** VISHAL K. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Confluence?** As a Technical Lead, what I like most about Confluence is how naturally it fits into our day-to-day engineering workflow. It has become the single source of truth for my team - architecture decisions, sprint retros, onboarding guides, deployment runbooks, API contracts - everything lives in one searchable place. The Jira integration is a huge win. Linking a Jira ticket to a Confluence page (and vice versa) keeps requirements, tech specs, and tickets tied together so nothing slips through the cracks. The new editor is smooth, the page templates save real time, and the macros (Table of Contents, Code Block, Info panels, Page Tree, Excerpt) are exactly what an engineering team needs without going overboard. Real-time co-editing has cut down a lot of the back-and-forth that used to happen over email and Slack. Space and page-level permissions are flexible enough to share docs with external stakeholders without exposing internal-only content, and the Marketplace adds genuine power when you need it (Draw.io, Scroll Viewport, Comala, etc.). **What do you dislike about Confluence?** Performance can dip when a space gets really large or pages have heavy attachments — loading older pages with lots of embedded content is sometimes slow. Search has improved a lot, but it still surfaces outdated or duplicate pages too easily, so the team has to stay disciplined with page naming and labels to keep things clean. The migration from Server/Data Center to Cloud was not the smoothest journey for us — some macros and Marketplace add-ons behaved differently after the move, which forced a few rounds of cleanup. Pricing also scales quickly once you start adding Premium features and third-party apps from the Marketplace. Lastly, the analytics around page usage are okay but not great — it would be nice to have richer insights out of the box on which pages are stale or unused so we can prune them more confidently. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the classic problem of scattered knowledge across an engineering org. Before standardising on it, our specs lived in Word docs, decisions were buried in email threads, and onboarding relied heavily on tribal knowledge. Now everything — coding standards, environment setup, architecture diagrams, release notes, runbooks — sits in one searchable place. The biggest measurable benefits for us: - New developer onboarding has dropped from roughly 3-4 weeks of hand-holding to about a week, because devs can self-serve through our 'Engineering Onboarding' space. - Sprint planning and retros are faster because we link Jira tickets straight into the meeting page. - Audit and compliance reviews are much smoother since we can point to a documented trail of architectural decisions, change logs, and approvals. - Cross-team handoffs (dev to QA, QA to release) have far fewer gaps because the spec, test plan, and release notes all sit on one parent page. For me as a Technical Lead, the real benefit is that I can delegate confidently. If a process is well-documented in Confluence, I'm no longer the bottleneck — the team can unblock themselves. ### 2. Centralized Documentation with Seamless Jira Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Balkishan N. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Confluence?** Confluence is a strong tool for centralized and well-structured team documentation, allowing organizations to keep all their knowledge in one place. It supports real-time collaboration, organized page hierarchies, templates, and version tracking, making it easy to create and maintain content. Its seamless integration with Jira helps teams connect documentation with actual work, improving visibility and alignment. Overall, it enhances knowledge sharing, onboarding, and team efficiency. **What do you dislike about Confluence?** Confluence has a few common drawbacks. The UI can feel cluttered and unintuitive, especially as spaces grow. Search isn’t always reliable, making it hard to find the right content quickly. Performance can slow down with large pages or heavy usage. Formatting and layout options are sometimes limited compared to modern editors. Permission management can get complex in bigger teams. It also relies heavily on plugins for advanced use cases, which adds cost and maintenance. Overall, it can become hard to manage at scale without strong structure and governance. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the problem of scattered documentation and lack of a single source of truth by centralizing all team knowledge in one place. It helps organize information through structured pages, making it easier to document processes, decisions, and technical details. With its integration with Jira, it connects documentation directly to ongoing work, improving visibility and traceability. This benefits me by reducing time spent searching for information, improving team alignment, and making onboarding and knowledge sharing more efficient. ### 3. Confluence Makes Collaborative Knowledge Sharing and Jira-Linked Docs Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Sathya G. | AI automation engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Confluence?** As someone working in the technology industry, what I like most about Confluence is how well it supports collaborative knowledge sharing for complex systems. I use pages and spaces to organize design docs, automation playbooks, and architecture notes so everything stays structured and easy to find. I also love the Jira integration, where I can link Confluence pages directly to epics and stories so requirements, decisions, and implementation details remain connected. Inline comments and @mentions make collaboration smoother, especially when I’m reviewing logic or explaining modeling decisions to teammates from different backgrounds. I also appreciate the self-serve support ecosystem: the in-product tips, extensive documentation, and community forums usually answer my questions before I need to open a ticket. Overall, Confluence’s performance stands out to me as a durable, scalable knowledge platform—one that supports continuity, correctness, and team efficiency as systems and organizations grow. **What do you dislike about Confluence?** My dislikes are very minor and mostly relate to the scale and maturity of how I use it, rather than any fundamental limitations. **What problems is Confluence solving and how is that benefiting you?** Confluence templates save me a lot of time when creating PRDs and runbooks because I don’t have to start from scratch every time. It pays for itself by cutting down meeting load, improving async collaboration, and preventing knowledge loss. As a result, I spend significantly less time answering repeat questions, onboarding new hires, and rediscovering past decisions. Overall, it’s smart enough, and the AI capabilities genuinely support my work. ### 4. One of a kind collaboration and documentation tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ljupcho T. | Microsoft Certified Trainer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Confluence?** We have implemented Confluence on our premises, and it serves as our primary tool for collaboration, documentation, and sharing news and announcements at the company level. It is quite user-friendly, making it easy to store documentation, specifications, and meeting notes. In short, you can rely on it for all your daily tasks. Multiple users can work on the same pages, leave comments, and edit content without any issues, as version history is tracked in the background. This means you don’t have to worry about losing valuable data or information. Confluence also offers a variety of useful templates and macros that help users set up pages efficiently. We use Confluence daily because it is our main platform for sharing news, events, and company-related information. Integration with Jira is straightforward. Since Confluence is a paid service, their customer support is quite responsive and helpful. **What do you dislike about Confluence?** For non technical users especially the number of features, macros, settings, and structure can be overwhelming.With a lot of content many pages, images macros, etc, page loads or search can become slow from time to time.As any other software the pricing is quite an issue, but if you need more users the base cost will raise. **What problems is Confluence solving and how is that benefiting you?** COnfluence helps our team and company to centraliza all project documentation, meeting notes internal processes in one plase. In simple words confluence solved our documentation chaos. ### 5. The Only source of truth is Confluence **Rating:** 5.0/5.0 stars **Reviewed by:** vishal g. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Confluence?** Confluence is not just a documentation tool—it’s a complete collaboration workspace designed to foster transparency, speed up knowledge sharing, and keep teams aligned across departments. Its combination of flexibility, integrations, and usability makes it the go-to platform for organizations of all sizes. **What do you dislike about Confluence?** It has a few common drawbacks. The structure can get messy, and pages sprawl quickly without strict organization. The editor also creates friction, since formatting and macros can feel inconsistent. Performance is another issue: heavier pages tend to lag. Permissions can be confusing as well, and it’s easy to misconfigure access. Finally, it often ends up depending on plugins, and you may need paid add-ons to get full functionality. Overall, it works fine for basic wikis, especially alongside Jira, but it starts to struggle at scale unless you have strong governance in place. **What problems is Confluence solving and how is that benefiting you?** Confluence is a highly versatile and powerful knowledge management platform developed by Atlassian. It serves as a centralized hub for team collaboration, documentation, and content organization. Whether you're managing internal processes, creating product documentation, or building a company knowledge base, Confluence provides the tools to do it effectively. ### 6. Efficient Knowledge Sharing with Easy Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Jose G. | Technical Support Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Confluence?** I like the user interface of Confluence because it's intuitive, making it quite easy to share things. I also appreciate the ease of use when it comes to setting certain permissions for documents. It's valuable for us because we have a large base of customers, so having properly documented processes that we can share across our teams saves us quite a lot of time. The initial setup was really easy, taking just five to ten minutes when we received the credentials. I also appreciate that it's straightforward to use Confluence to document processes and share them for troubleshooting or when creating explanatory documents for the general support and chat support team to take advantage of. **What do you dislike about Confluence?** What can be improved perhaps mobile integration. Sometimes we're on the go and we would just like to check on certain status or give a quick read of some documents so maybe improve, let's say, the mobile user experience. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to document troubleshooting steps and unknown processes, which assists the support team. It streamlines knowledge sharing, saving us a lot of time managing our customer base. ### 7. Streamlined, Intuitive Documentation with Valuable Jira Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Michael D. | Product Development Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Confluence?** What I like most is how streamlined and intuitive the documentation experience feels compared to other platforms I’ve used. It’s genuinely easy to navigate, with a clear structure that makes locating the right pages quick and low-effort, even when dealing with larger or more complex spaces. The search functionality is reliable, and content tends to be organised in a way that aligns well with how teams actually work, rather than forcing you to dig through cluttered or overly nested sections. On top of that, the integration with Jira adds a lot of practical value. Being able to link documentation directly to tickets, epics, or workflows helps keep everything connected and reduces context switching. It makes it easier to move between planning, delivery, and documentation without losing track of information, which ultimately improves both team efficiency and traceability. **What do you dislike about Confluence?** One downside is that documentation spanning multiple projects can sometimes get lost or become harder to track. When content is split across different project spaces, it isn’t always clear where the source of truth lives, which can lead to duplication or outdated information. Projects can also feel a bit siloed at times, making it harder to maintain visibility and consistency across teams. **What problems is Confluence solving and how is that benefiting you?** Confluence is solving a lot of the friction that typically comes with creating and maintaining documentation across teams. It provides a central, structured place to capture knowledge, which makes it much easier to create, organise, and update content without things becoming scattered or inconsistent. For me, the biggest benefit is how much simpler it makes documentation and collaboration. It’s quick to spin up pages, keep them well structured, and iterate on them as work evolves. The integration with Jira is particularly valuable because it allows documentation to stay closely tied to delivery work, whether that’s linking pages to epics, tracking requirements, or providing context for development tasks. ### 8. Tightly Integrated with Jira and a Powerful Ecosystem of Helper Apps **Rating:** 4.0/5.0 stars **Reviewed by:** Rob S. | eBusiness & Partner Activation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Confluence?** I like how it is linked tightly with Jira, and Jira Service Desk. Having everything in one place makes it easier to link it all together and saves time hunting through other systems. The ecosystem of helper apps is also really useful. **What do you dislike about Confluence?** It is a bit of a closed shop and costs can creep up on you. We have maybe 50% of the company using it regularly (if that) and can't rationalize the expense of buying licenses for the others who might only go in there once or twice a year. We ended up using a marketplace app to create a knowledge library for the occasional users and a custom AI agent so that we can surface relevant information quickly from our regular chat. Putting the knowledge into existing systems increased usage. Took some thinking outside the box to escape the Atlassian box. **What problems is Confluence solving and how is that benefiting you?** Gives us centralized knowledge that is easier to use than a Google drive which was our other option. Using the MCP to connect our Atlassian knowledge and history with our Cursor dev environment accelerates development safely and increases context awareness. ### 9. Confluence Keeps Everything Organized and Collaboration Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Ilva M. | UX designer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Confluence?** What I like best about Confluence is how it brings everything into one place. It’s easy to document work, share knowledge with the team, and keep things organized without digging through multiple tools. I also appreciate the collaborative aspect - being able to comment, edit together, and keep information up to date makes teamwork much smoother. **What do you dislike about Confluence?** What I dislike about Confluence is that it can feel cluttered and hard to navigate, especially as content grows. Finding the right information isn’t always intuitive, and search doesn’t always return the most relevant results. It can also feel a bit slow and heavy at times, and formatting pages isn’t always as flexible or user-friendly as I’d like. **What problems is Confluence solving and how is that benefiting you?** Confluence is solving the problem of scattered information and lack of a single source of truth. It helps centralize documentation, project details, and team knowledge in one place, which makes it easier to find what I need without asking around. This saves time, reduces miscommunication, and helps the team stay aligned, especially when working across different teams or projects. ### 10. Confluence: Centralized Knowledge Hub with Seamless Jira Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Elina S. | PM, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Confluence?** We are using Confluence as our central knowledge repository, where all project-related information is documented and easily accessible to the team. It helps us keep everything structured, transparent, and aligned across different stakeholders. What I appreciate most about Confluence is its ability to centralize documentation, facilitate collaboration in real time, and maintain a clear history of updates. It also integrates well with tools like Jira, which makes it very effective for managing requirements, tracking progress, and ensuring consistency across projects. **What do you dislike about Confluence?** Sometimes it can feel a bit less intuitive or user-friendly, especially for new users. However, once you get familiar with it, it becomes much easier to navigate and use effectively. **What problems is Confluence solving and how is that benefiting you?** Confluence helps us centralize all project-related information in one place, reducing the risk of scattered or inconsistent documentation. It solves the challenge of keeping teams aligned by providing a single source of truth that is accessible to all stakeholders. This benefits us by improving transparency, facilitating collaboration across teams, and ensuring that knowledge is easily shared and maintained over time. It also supports better organization of requirements and documentation, which ultimately increases efficiency and reduces misunderstandings. ## Confluence Discussions - [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) - 3 comments, 1 upvote - [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) - 3 comments, 1 upvote - [How is confluence different from Jira?](https://www.g2.com/discussions/how-is-confluence-different-from-jira) - 2 comments, 1 upvote - [What's the best way to share a confluence space with clients.](https://www.g2.com/discussions/what-s-the-best-way-to-share-a-confluence-space-with-clients) - 2 comments, 1 upvote - [WHAT IS THE BEST WAY TO INTEGRATE WITH JIRA](https://www.g2.com/discussions/16109-what-is-the-best-way-to-integrate-with-jira) - 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[QTest](https://www.g2.com/products/quotium-technologies-qtest/reviews) - [Rovo](https://www.g2.com/products/rovo/reviews) - [Sauce Labs](https://www.g2.com/products/sauce-labs/reviews) - [SciSure (formerly known as eLabNext and SciShield)](https://www.g2.com/products/scisure-formerly-known-as-elabnext-and-scishield/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Sketch](https://www.g2.com/products/sketch/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slack Integration+ for Jira](https://www.g2.com/products/slack-integration-for-jira/reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Snyk](https://www.g2.com/products/snyk/reviews) - [SoftExpert Suite](https://www.g2.com/products/softexpert-suite/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Task4Work](https://www.g2.com/products/task4work/reviews) - [Teamcenter](https://www.g2.com/products/teamcenter/reviews) - [Tempo](https://www.g2.com/products/tempo-2026-05-04/reviews) - [Testmo](https://www.g2.com/products/testmo/reviews) - [TestMonitor](https://www.g2.com/products/testmonitor/reviews) - [TestRail](https://www.g2.com/products/testrail/reviews) - [Thena](https://www.g2.com/products/thena/reviews) - [Toggl Track](https://www.g2.com/products/toggl-track/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Troopr Wiki](https://www.g2.com/products/troopr-wiki/reviews) - [Trucking Hub](https://www.g2.com/products/trucking-hub/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - [WTW Embark](https://www.g2.com/products/wtw-embark/reviews) - [Yes Management System](https://www.g2.com/products/yes-management-system/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zephr](https://www.g2.com/products/zephr/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zyper](https://www.g2.com/products/zyper/reviews) ## Confluence Features **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Login Options ** - Single Sign-On (SSO) - Password Saver **Automation** - Workflows - Customization - Data repository **Communication** - Chat - Discussions - External - Feedback - Announcements **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Productivity** - Email Client - Split Screen - Activity Feed - Virtual Assistant - Analytics and Reporting **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Operations - IT Documentation** - Integrations - Automation - Reporting **Security** - Verification - Role-Based Permission - Public vs Private **Customization ** - Custom Workflows - Multiple Workspaces - Custom Application Integration **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Controls** - Custom Views - Followers - User Management - Calendars - Public Sharing **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Agentic AI - Unified Workspaces** - Autonomous Task Execution - Adaptive Learning **Communication** - Social Features - Tagging - Upload - Comments **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity - Offline Mode **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Integration** - Front Office - Back Office - External data **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction ## Top Confluence Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,127 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.7/5.0 (11,483 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - 4.2/5.0 (4,446 reviews)