# Confluence Reviews **Vendor:** Atlassian **Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software) **Average Rating:** 4.1/5.0 **Total Reviews:** 4,353 ## About Confluence Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward. ## Confluence Pros & Cons **What users like:** - Users appreciate the **ease of use** of Confluence, enhancing document management and collaboration effectively. (299 reviews) - Users praise Confluence for its **adaptable team collaboration features** , enhancing communication and productivity across workflows. (212 reviews) - Users appreciate the **organized and user-friendly interface** of Confluence, enhancing collaboration and documentation effortlessly. (159 reviews) - Users love the **seamless integrations** of Confluence, enhancing collaboration and simplifying document management effectively. (155 reviews) - Users appreciate the **collaboration efficiency** of Confluence, enabling streamlined communication and document sharing across teams. (146 reviews) - Users appreciate the **easy integrations** of Confluence, enabling effortless collaboration and documentation with other tools. (128 reviews) - Centralization (92 reviews) - Templates (85 reviews) - Users appreciate the **ease of creating templates and integrations** in Confluence, enhancing productivity and collaboration. (79 reviews) - Helpful (75 reviews) **What users dislike:** - Users find Confluence **not intuitive** , struggling with slow performance, inconsistent formatting, and a confusing search feature. (84 reviews) - Users find that Confluence can be **slow and difficult to navigate** , particularly with large content volumes. (83 reviews) - Users find **page management challenging** due to slow performance, messy organization, and confusing permission settings. (71 reviews) - Users find the **steep learning curve** of Confluence challenging, often requiring additional tools and time to master its features. (64 reviews) - Users find **Confluence complex and confusing** , especially regarding permissions, search functions, and version control management. (59 reviews) - Users experience **slow loading** times in Confluence, especially with large documents and multiple links on pages. (59 reviews) - Users often face **formatting issues** , as advanced controls and interface complexity hinder usability and collaboration. (54 reviews) - Poor Interface Design (51 reviews) - Users face **search limitations** in Confluence, struggling with slow performance and difficulty accessing knowledge base content. (51 reviews) - Performance Issues (49 reviews) ## Confluence Reviews ### 1. Streamlined Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** annpurna S. | Marketing Data Ops Lead, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Confluence?** As a Data Operations Specialist, I use Confluence daily as our team's central knowledge repository. Over the past year, I've used it to create and maintain SOPs, document Salesforce account creation processes, data enrichment workflows, duplicate management procedures, and governance guidelines for teams across Strategy Ops, Field Ops, and Marketing Ops. One feature I use frequently is templates and expandable sections to keep large process documentation organized. We also use Confluence to track project updates, document integration architecture, and maintain process ownership across systems like Salesforce, ZoomInfo, D&B, and Marketo. What I value most is that it creates a single source of truth and reduces back-and-forth communication. Instead of asking teams for process details repeatedly, people can access updated documentation directly. **What do you dislike about Confluence?** Searching for older content can sometimes be difficult when pages are not consistently tagged or organized. As documentation grows across teams, content structure becomes very important. **What problems is Confluence solving and how is that benefiting you?** Confluence helps our team standardize documentation and improve collaboration across cross-functional teams. It has reduced process confusion, improved onboarding for new team members, and made knowledge sharing easier. It also helps us maintain governance documentation and operational processes in one place. ### 2. Confluence Centralizes Team Knowledge and Boosts Visibility with Jira Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Dheeraj S. | Trainee Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2026 **What do you like best about Confluence?** Confluence’s best feature for me is its capability to centralize all documentation and collaboration among various teams on one platform. This makes it easy for our team to keep track of projects, meeting minutes, technical documentation, and even process information in an organized manner. The combination of Confluence with Jira is very useful, as it links project management with document management and increases visibility. Other features that I find appealing include commenting, mentions, templates, version control, and page permissions. **What do you dislike about Confluence?** A feature of Confluence that I am not very fond of is the difficulty in navigating through an environment with numerous spaces and pages that lack any sort of organization or governance. The search engine may yield results that are hard to understand at times, particularly for organizations with vast documentation. Moreover, when pages consist of lots of macros or huge amounts of content, editing can be slow. There are some advanced features that require the use of add-ons, making things more complicated and expensive. **What problems is Confluence solving and how is that benefiting you?** The major use that we made of Confluence was to compile all our project documents into one place. We had previously faced problems with having information scattered in various forms of files, emails, and folders, making it hard to locate or update any information at hand. However, after the use of Confluence, it was more convenient for team members to work together, exchange information, record their meeting notes and other processes, etc. ### 3. The Living Single Source of Truth for Complex Technical Environments **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo C. | CRM Solution Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Confluence?** What I like most about Confluence is how effectively it serves as a living, single source of truth. Its native, bi-directional integration with Jira keeps our project tracking and technical documentation aligned, so they don’t drift out of sync. With modern Atlassian Intelligence features that provide instant summaries, plus a robust macro engine, we can maintain strict technical governance while still making the documentation easy to navigate and accessible for non-technical stakeholders. **What do you dislike about Confluence?** The permissions management architecture comes with a steep learning curve. Setting up granular access control—especially when I’m trying to securely isolate spaces for external stakeholders or guest vendors—feels tedious and often requires ongoing auditing to make sure nothing is accidentally exposed or leaked. **What problems is Confluence solving and how is that benefiting you?** Confluence helps us solve the problem of siloed, tribal knowledge. With a centralized, easy-to-search wiki, we’ve been able to document our core standard operating procedures (SOPs) and technical playbooks in one place. As a result, onboarding new hires is much faster, and business continuity no longer depends on any one person being available. ### 4. Centralized documentation and smooth collaboration, with great native integration with Jira **Rating:** 4.0/5.0 stars **Reviewed by:** Antonio H. | Jefe de proyecto , Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Confluence?** It is great for documenting the architecture and processes related to Smart cities projects, and the native integration with Jira greatly aids in tracking initiatives. Its interface is very clean and allows for centralizing all documentation, with very good performance in collaboration. The product's price is quite competitive, and for a company like mine, it is not a significant expense. We have complete hierarchies generated by project and verticals for each municipality, and it allows for very agile management with the Institutional client. **What do you dislike about Confluence?** Good practices are needed, which are not always provided in the product onboarding, so we have to train ourselves. Otherwise, the content grows in a disorganized manner and the software loses a lot of value. This happened to us in our first project, and since then we have established a series of creation rules and good practices. It would be very beneficial to implement AI processes to help you in this management. **What problems is Confluence solving and how is that benefiting you?** Integrate workflows with Jira and encourage its active use by the teams, group the documentation, the urban management proposals. Even with our institutional clients, you can give them access to certain parts, as the software is simple and intuitive. ### 5. Effortless Document Management with Confluence **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana T. | Product Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Confluence?** I like that Confluence is very practical and easy to use. It's very clear and organized, offering folders and subfolders, which helps in keeping everything organized. I appreciate the variety it provides with different types of text, organization styles, titles, and typographies. The addition of emojis makes the information dynamic and engaging. I find it straightforward as every button is direct and intuitive, making finding information easy. Additionally, Confluence provides videos online, which aids in understanding and using it easily. **What do you dislike about Confluence?** I think that maybe sometimes articles get too old. And information might not be very accurate to what is going on in any company or any situation right now. So it would be very good to have maybe a new notification or be informed constantly of how long articles have been there. Like, 'this article has been here for two years. Do you want to update it? Do you wanna check it?' Because that's the main failure that I think can happen. We can forget about articles that are too old, and they start becoming trash because they are not useful anymore. **What problems is Confluence solving and how is that benefiting you?** I am able to find information about work or issues and track articles on new projects with Confluence. ### 6. Centralized Knowledge Sharing with Confluence **Rating:** 5.0/5.0 stars **Reviewed by:** Atharva P. | Cloud BI Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Confluence?** I really like Confluence's ability to create, organize, and share documents in a structured and collaborative way. It's awesome how it acts as a single source of truth for all teams in our organization. This really solves the problem of scattered documentation and knowledge silos, ultimately benefiting us by improving centralized knowledge sharing, enhancing collaboration, helping with onboarding, and reducing dependency on individuals. Since all our documentation is hosted on Confluence, it serves as a really good data source for training our LLMs. **What do you dislike about Confluence?** Search can sometimes be inconsistent in managing large spaces, and pages can become cluttered. Formatting can also feel restrictive compared to more modern editors. Integrating Confluence with documentation as code is more of a hassle due to its changing APIs. **What problems is Confluence solving and how is that benefiting you?** I use Confluence to streamline documentation as a single source of truth, solving scattered knowledge and silos. It enhances centralized sharing, collaboration, onboarding, and reduces dependency on individuals, also serving as a data source for training LLMs. ### 7. A reliable knowledge backbone for engineering teams **Rating:** 4.5/5.0 stars **Reviewed by:** VISHAL K. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Confluence?** As a Technical Lead, what I like most about Confluence is how naturally it fits into our day-to-day engineering workflow. It has become the single source of truth for my team - architecture decisions, sprint retros, onboarding guides, deployment runbooks, API contracts - everything lives in one searchable place. The Jira integration is a huge win. Linking a Jira ticket to a Confluence page (and vice versa) keeps requirements, tech specs, and tickets tied together so nothing slips through the cracks. The new editor is smooth, the page templates save real time, and the macros (Table of Contents, Code Block, Info panels, Page Tree, Excerpt) are exactly what an engineering team needs without going overboard. Real-time co-editing has cut down a lot of the back-and-forth that used to happen over email and Slack. Space and page-level permissions are flexible enough to share docs with external stakeholders without exposing internal-only content, and the Marketplace adds genuine power when you need it (Draw.io, Scroll Viewport, Comala, etc.). **What do you dislike about Confluence?** Performance can dip when a space gets really large or pages have heavy attachments — loading older pages with lots of embedded content is sometimes slow. Search has improved a lot, but it still surfaces outdated or duplicate pages too easily, so the team has to stay disciplined with page naming and labels to keep things clean. The migration from Server/Data Center to Cloud was not the smoothest journey for us — some macros and Marketplace add-ons behaved differently after the move, which forced a few rounds of cleanup. Pricing also scales quickly once you start adding Premium features and third-party apps from the Marketplace. Lastly, the analytics around page usage are okay but not great — it would be nice to have richer insights out of the box on which pages are stale or unused so we can prune them more confidently. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the classic problem of scattered knowledge across an engineering org. Before standardising on it, our specs lived in Word docs, decisions were buried in email threads, and onboarding relied heavily on tribal knowledge. Now everything — coding standards, environment setup, architecture diagrams, release notes, runbooks — sits in one searchable place. The biggest measurable benefits for us: - New developer onboarding has dropped from roughly 3-4 weeks of hand-holding to about a week, because devs can self-serve through our 'Engineering Onboarding' space. - Sprint planning and retros are faster because we link Jira tickets straight into the meeting page. - Audit and compliance reviews are much smoother since we can point to a documented trail of architectural decisions, change logs, and approvals. - Cross-team handoffs (dev to QA, QA to release) have far fewer gaps because the spec, test plan, and release notes all sit on one parent page. For me as a Technical Lead, the real benefit is that I can delegate confidently. If a process is well-documented in Confluence, I'm no longer the bottleneck — the team can unblock themselves. ### 8. Vital Knowledge Hub for Large Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Christine T. | Account specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Confluence?** I use Confluence as a source of knowledge and truth for our processes, especially up to the tier 2 level of our support. I like how it keeps us aligned with our processes and gives us access to all the knowledge and tools efficiently, which is crucial for performance and servicing our users. One of the things I find really valuable is being able to see a page with the most recent updates or changes to our workflows, along with who made those changes and when. This feature helps us stay on top of everything. **What do you dislike about Confluence?** None—it's working great with our team. We haven’t integrated Confluence with anything else. We mainly use it as a guide for our processes. As a visual person, I think having more strategic color options in the UI/UX would also be powerful. **What problems is Confluence solving and how is that benefiting you?** I use Confluence as a knowledge base, keeping us aligned with processes and ensuring efficient service by providing similar access to all tools. It shows recent updates, changes, and contributors, which is really useful. ### 9. Centralized Knowledge, Needs Navigation Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Anushikha M. | Growth Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Confluence?** I really appreciate the centralized knowledge structure in Confluence. It’s a big win for me because everything lives under one umbrella, so I don’t have to chase down marketing assets across Slack threads or emails. I can reliably reference what I need before any call or demo. I also like the page hierarchy and the cross-linking between pages. Once my team has set it up properly, navigating related content feels very intuitive. On top of that, I enjoy the real-time collaboration between marketing and engineering, which helps ensure I’m working off sales data. Its AI agent Rovo is a great addition too! **What do you dislike about Confluence?** Sometimes navigation becomes painful at scale when spaces have a large number of nested pages, making it harder to find a specific document quickly, especially if consistent naming conventions aren't followed. The search function is decent but not always reliable for surface-level queries. There's a noticeable learning curve for new users, particularly with the sidebar and permission structure, which can feel overwhelming at times. Notification fatigue is also a real issue unless settings are tuned carefully, leading to pings for changes that aren't related to current work. **What problems is Confluence solving and how is that benefiting you?** I use Confluence for organizing GTM materials, campaign briefs, and tracking product releases. It centralizes knowledge, making assets easily accessible under one umbrella. I can reference up-to-date content before calls, and enjoy real-time collaboration with marketing and engineering. The version history is genuinely useful too. Its integration in my organistaional stack is pretty seamless too. It is priced well for the SMB segment and ease of use ### 10. Centralized Documentation with Seamless Jira Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Balkishan N. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Confluence?** Confluence is a strong tool for centralized and well-structured team documentation, allowing organizations to keep all their knowledge in one place. It supports real-time collaboration, organized page hierarchies, templates, and version tracking, making it easy to create and maintain content. Its seamless integration with Jira helps teams connect documentation with actual work, improving visibility and alignment. Overall, it enhances knowledge sharing, onboarding, and team efficiency. **What do you dislike about Confluence?** Confluence has a few common drawbacks. The UI can feel cluttered and unintuitive, especially as spaces grow. Search isn’t always reliable, making it hard to find the right content quickly. Performance can slow down with large pages or heavy usage. Formatting and layout options are sometimes limited compared to modern editors. Permission management can get complex in bigger teams. It also relies heavily on plugins for advanced use cases, which adds cost and maintenance. Overall, it can become hard to manage at scale without strong structure and governance. **What problems is Confluence solving and how is that benefiting you?** Confluence solves the problem of scattered documentation and lack of a single source of truth by centralizing all team knowledge in one place. It helps organize information through structured pages, making it easier to document processes, decisions, and technical details. With its integration with Jira, it connects documentation directly to ongoing work, improving visibility and traceability. This benefits me by reducing time spent searching for information, improving team alignment, and making onboarding and knowledge sharing more efficient. ## Confluence Discussions - [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) - 3 comments, 1 upvote - [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) - 3 comments, 1 upvote - [How is confluence different from Jira?](https://www.g2.com/discussions/how-is-confluence-different-from-jira) - 2 comments, 1 upvote - [What's the best way to share a confluence space with clients.](https://www.g2.com/discussions/what-s-the-best-way-to-share-a-confluence-space-with-clients) - 2 comments, 1 upvote - [WHAT IS THE BEST WAY TO INTEGRATE WITH JIRA](https://www.g2.com/discussions/16109-what-is-the-best-way-to-integrate-with-jira) - 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[PractiTest](https://www.g2.com/products/practitest/reviews) - [Qase](https://www.g2.com/products/qase/reviews) - [QTest](https://www.g2.com/products/quotium-technologies-qtest/reviews) - [Rovo](https://www.g2.com/products/rovo/reviews) - [Sauce Labs](https://www.g2.com/products/sauce-labs/reviews) - [SciSure (formerly known as eLabNext and SciShield)](https://www.g2.com/products/scisure-formerly-known-as-elabnext-and-scishield/reviews) - [Sentry](https://www.g2.com/products/sentry/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Sketch](https://www.g2.com/products/sketch/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slack Integration+ for Jira](https://www.g2.com/products/slack-integration-for-jira/reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - [Snowflake](https://www.g2.com/products/snowflake/reviews) - [Snyk](https://www.g2.com/products/snyk/reviews) - [SoftExpert Suite](https://www.g2.com/products/softexpert-suite/reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Task4Work](https://www.g2.com/products/task4work/reviews) - [Teamcenter](https://www.g2.com/products/teamcenter/reviews) - [Tempo](https://www.g2.com/products/tempo-2026-05-04/reviews) - [Testmo](https://www.g2.com/products/testmo/reviews) - [TestMonitor](https://www.g2.com/products/testmonitor/reviews) - [TestRail](https://www.g2.com/products/testrail/reviews) - [Thena](https://www.g2.com/products/thena/reviews) - [Toggl Track](https://www.g2.com/products/toggl-track/reviews) - [Trello](https://www.g2.com/products/trello/reviews) - [Troopr Wiki](https://www.g2.com/products/troopr-wiki/reviews) - [Trucking Hub](https://www.g2.com/products/trucking-hub/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [Windsurf](https://www.g2.com/products/exafunction-windsurf/reviews) - [Workato](https://www.g2.com/products/workato/reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - [WTW Embark](https://www.g2.com/products/wtw-embark/reviews) - [Yes Management System](https://www.g2.com/products/yes-management-system/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zephr](https://www.g2.com/products/zephr/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [Zyper](https://www.g2.com/products/zyper/reviews) ## Confluence Features **Knowledge Pages** - Templates - In-Content Feedback - Versioning and Version History - Decision Trees - Duplicate Detection - Content Editor **Login Options ** - Single Sign-On (SSO) - Password Saver **Automation** - Workflows - Customization - Data repository **Communication** - Chat - Discussions - External - Feedback - Announcements **Management and Discovery - IT Documentation** - Search and Indexing - Version Control - Access and Permissions **Knowledge Base** - Q & A - Link Sharing - Searchable **Knowledge Dissemination** - Page Analytics - Permissions - Knowledge Sharing - Notifications - Advanced Search - Browser Extension - Organization - Other Integrations - Knowledge Integrations **Productivity** - Email Client - Split Screen - Activity Feed - Virtual Assistant - Analytics and Reporting **Administration** - Permissions - Procedures - Remote Work **Content & Documents** - File Sharing - Notes - Search - Versioning **Operations - IT Documentation** - Integrations - Automation - Reporting **Security** - Verification - Role-Based Permission - Public vs Private **Customization ** - Custom Workflows - Multiple Workspaces - Custom Application Integration **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Controls** - Custom Views - Followers - User Management - Calendars - Public Sharing **Agentic AI - Knowledge Base** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Workload** - Resource Allocation - Workspace - Configuration - Insights **Project Management** - Task Management - Planning - Visibility - Integration **Agentic AI - Unified Workspaces** - Autonomous Task Execution - Adaptive Learning **Communication** - Social Features - Tagging - Upload - Comments **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Remote Collaboration** - Alignment - Accountability - Connectivity - Offline Mode **Cost Management** - Project Budgeting - Time & Expense - Profitability **Generative AI** - AI Text Generation - AI Text Summarization **Integration** - Front Office - Back Office - External data **Agentic AI - Project Collaboration** - Multi-step Planning - Cross-system Integration **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction ## Top Confluence Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,348 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (12,014 reviews) - [Wrike](https://www.g2.com/products/wrike/reviews) - 4.2/5.0 (4,451 reviews)