# Confluence Reviews
**Vendor:** Atlassian  
**Category:** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)  
**Average Rating:** 4.1/5.0  
**Total Reviews:** 4,345
## About Confluence
Confluence is the AI-powered collaborative workspace for all teams. Equipped with intelligent AI agents to save time on tedious tasks, brainstorm new ideas, and help you quickly find the answers you need, Confluence is where knowledge becomes impact. Versatile content types like pages, live docs, whiteboards, and databases help teams move seamlessly from ideation to execution. Confluence integrates with the Atlassian suite of products like Jira Software, Trello, and Loom to enable both synchronous and async work and to push work forward.



## Confluence Pros & Cons
**What users like:**

- Users enjoy the **ease of use** in Confluence, facilitating seamless integration and collaboration for numerous tasks. (304 reviews)
- Users value the **team collaboration capabilities** of Confluence, enhancing productivity and streamlining communication effectively. (213 reviews)
- Users value the **effective organization of content** in Confluence, enhancing collaboration and knowledge sharing within teams. (160 reviews)
- Users appreciate the **seamless integrations** of Confluence with tools like Jira, enhancing collaboration and project management. (158 reviews)
- Users value the **collaboration efficiency** of Confluence, enabling seamless integration and enhancing teamwork across various departments. (147 reviews)
- Users appreciate the **easy integrations** of Confluence, enabling effortless collaboration and documentation with other tools. (128 reviews)
- Centralization (93 reviews)
- Templates (85 reviews)
- Users appreciate the **ease of creating templates and integrations** in Confluence, enhancing productivity and collaboration. (81 reviews)
- Helpful (77 reviews)

**What users dislike:**

- Users often find Confluence **not intuitive** , with navigation and search features that hinder effective content management. (84 reviews)
- Users often find Confluence to have **slow performance** , particularly when dealing with large pages and heavy content. (84 reviews)
- Users experience **challenging page management** with slow performance, poor formatting, and messy organization in Confluence. (71 reviews)
- Users find the **steep learning curve** challenging, particularly for non-technical teams and smaller projects. (64 reviews)
- Users find Confluence's **complexity** overwhelming, particularly for smaller teams and simple documentation tasks. (59 reviews)
- Users experience **slow loading** times in Confluence, especially with large documents and multiple links on pages. (59 reviews)
- Users often face **formatting issues** , as advanced controls and interface complexity hinder usability and collaboration. (56 reviews)
- Users face **search limitations** in Confluence, struggling with slow performance and difficulty accessing knowledge base content. (53 reviews)
- Poor Interface Design (50 reviews)
- Performance Issues (49 reviews)

## Confluence Reviews
  ### 1. The Living Single Source of Truth for Complex Technical Environments

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pablo C. | CRM Solution Designer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 15, 2026

**What do you like best about Confluence?**

What I like most about Confluence is how effectively it serves as a living, single source of truth. Its native, bi-directional integration with Jira keeps our project tracking and technical documentation aligned, so they don’t drift out of sync. With modern Atlassian Intelligence features that provide instant summaries, plus a robust macro engine, we can maintain strict technical governance while still making the documentation easy to navigate and accessible for non-technical stakeholders.

**What do you dislike about Confluence?**

The permissions management architecture comes with a steep learning curve. Setting up granular access control—especially when I’m trying to securely isolate spaces for external stakeholders or guest vendors—feels tedious and often requires ongoing auditing to make sure nothing is accidentally exposed or leaked.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps us solve the problem of siloed, tribal knowledge. With a centralized, easy-to-search wiki, we’ve been able to document our core standard operating procedures (SOPs) and technical playbooks in one place. As a result, onboarding new hires is much faster, and business continuity no longer depends on any one person being available.

  ### 2. Review

**Rating:** 4.0/5.0 stars

**Reviewed by:** Antonio H. | Jefe de proyecto , Telecommunications, Enterprise (> 1000 emp.)

**Reviewed Date:** May 05, 2026

  ### 3. Effortless Document Management with Confluence

**Rating:** 5.0/5.0 stars

**Reviewed by:** Juliana T. | Product Support Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 01, 2026

**What do you like best about Confluence?**

I like that Confluence is very practical and easy to use. It's very clear and organized, offering folders and subfolders, which helps in keeping everything organized. I appreciate the variety it provides with different types of text, organization styles, titles, and typographies. The addition of emojis makes the information dynamic and engaging. I find it straightforward as every button is direct and intuitive, making finding information easy. Additionally, Confluence provides videos online, which aids in understanding and using it easily.

**What do you dislike about Confluence?**

I think that maybe sometimes articles get too old. And information might not be very accurate to what is going on in any company or any situation right now. So it would be very good to have maybe a new notification or be informed constantly of how long articles have been there. Like, 'this article has been here for two years. Do you want to update it? Do you wanna check it?' Because that's the main failure that I think can happen. We can forget about articles that are too old, and they start becoming trash because they are not useful anymore.

**What problems is Confluence solving and how is that benefiting you?**

I am able to find information about work or issues and track articles on new projects with Confluence.

  ### 4. Centralized Knowledge Sharing with Confluence

**Rating:** 5.0/5.0 stars

**Reviewed by:** Atharva P. | Cloud BI Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** May 01, 2026

**What do you like best about Confluence?**

I really like Confluence's ability to create, organize, and share documents in a structured and collaborative way. It's awesome how it acts as a single source of truth for all teams in our organization. This really solves the problem of scattered documentation and knowledge silos, ultimately benefiting us by improving centralized knowledge sharing, enhancing collaboration, helping with onboarding, and reducing dependency on individuals. Since all our documentation is hosted on Confluence, it serves as a really good data source for training our LLMs.

**What do you dislike about Confluence?**

Search can sometimes be inconsistent in managing large spaces, and pages can become cluttered. Formatting can also feel restrictive compared to more modern editors. Integrating Confluence with documentation as code is more of a hassle due to its changing APIs.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence to streamline documentation as a single source of truth, solving scattered knowledge and silos. It enhances centralized sharing, collaboration, onboarding, and reduces dependency on individuals, also serving as a data source for training LLMs.

  ### 5. A reliable knowledge backbone for engineering teams

**Rating:** 4.5/5.0 stars

**Reviewed by:** VISHAL K. | Technical Lead, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 02, 2026

**What do you like best about Confluence?**

As a Technical Lead, what I like most about Confluence is how naturally it fits into our day-to-day engineering workflow. It has become the single source of truth for my team - architecture decisions, sprint retros, onboarding guides, deployment runbooks, API contracts - everything lives in one searchable place.

The Jira integration is a huge win. Linking a Jira ticket to a Confluence page (and vice versa) keeps requirements, tech specs, and tickets tied together so nothing slips through the cracks. The new editor is smooth, the page templates save real time, and the macros (Table of Contents, Code Block, Info panels, Page Tree, Excerpt) are exactly what an engineering team needs without going overboard. Real-time co-editing has cut down a lot of the back-and-forth that used to happen over email and Slack.

Space and page-level permissions are flexible enough to share docs with external stakeholders without exposing internal-only content, and the Marketplace adds genuine power when you need it (Draw.io, Scroll Viewport, Comala, etc.).

**What do you dislike about Confluence?**

Performance can dip when a space gets really large or pages have heavy attachments — loading older pages with lots of embedded content is sometimes slow. Search has improved a lot, but it still surfaces outdated or duplicate pages too easily, so the team has to stay disciplined with page naming and labels to keep things clean.

The migration from Server/Data Center to Cloud was not the smoothest journey for us — some macros and Marketplace add-ons behaved differently after the move, which forced a few rounds of cleanup. Pricing also scales quickly once you start adding Premium features and third-party apps from the Marketplace.

Lastly, the analytics around page usage are okay but not great — it would be nice to have richer insights out of the box on which pages are stale or unused so we can prune them more confidently.

**What problems is Confluence solving and how is that benefiting you?**

Confluence solves the classic problem of scattered knowledge across an engineering org. Before standardising on it, our specs lived in Word docs, decisions were buried in email threads, and onboarding relied heavily on tribal knowledge. Now everything — coding standards, environment setup, architecture diagrams, release notes, runbooks — sits in one searchable place.

The biggest measurable benefits for us:

- New developer onboarding has dropped from roughly 3-4 weeks of hand-holding to about a week, because devs can self-serve through our 'Engineering Onboarding' space.
- Sprint planning and retros are faster because we link Jira tickets straight into the meeting page.
- Audit and compliance reviews are much smoother since we can point to a documented trail of architectural decisions, change logs, and approvals.
- Cross-team handoffs (dev to QA, QA to release) have far fewer gaps because the spec, test plan, and release notes all sit on one parent page.

For me as a Technical Lead, the real benefit is that I can delegate confidently. If a process is well-documented in Confluence, I'm no longer the bottleneck — the team can unblock themselves.

  ### 6. Vital Knowledge Hub for Large Teams

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mary Christine T. | Account specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Confluence?**

I use Confluence as a source of knowledge and truth for our processes, especially up to the tier 2 level of our support. I like how it keeps us aligned with our processes and gives us access to all the knowledge and tools efficiently, which is crucial for performance and servicing our users. One of the things I find really valuable is being able to see a page with the most recent updates or changes to our workflows, along with who made those changes and when. This feature helps us stay on top of everything.

**What do you dislike about Confluence?**

None—it's working great with our team. We haven’t integrated Confluence with anything else. We mainly use it as a guide for our processes. As a visual person, I think having more strategic color options in the UI/UX would also be powerful.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence as a knowledge base, keeping us aligned with processes and ensuring efficient service by providing similar access to all tools. It shows recent updates, changes, and contributors, which is really useful.

  ### 7. Centralized Knowledge, Needs Navigation Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Anushikha M. | Growth Specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Confluence?**

I really appreciate the centralized knowledge structure in Confluence. It’s a big win for me because everything lives under one umbrella, so I don’t have to chase down marketing assets across Slack threads or emails. I can reliably reference what I need before any call or demo.

I also like the page hierarchy and the cross-linking between pages. Once my team has set it up properly, navigating related content feels very intuitive. 

On top of that, I enjoy the real-time collaboration between marketing and engineering, which helps ensure I’m working off sales data. Its AI agent Rovo is a great addition too!

**What do you dislike about Confluence?**

Sometimes navigation becomes painful at scale when spaces have a large number of nested pages, making it harder to find a specific document quickly, especially if consistent naming conventions aren't followed. The search function is decent but not always reliable for surface-level queries. There's a noticeable learning curve for new users, particularly with the sidebar and permission structure, which can feel overwhelming at times. Notification fatigue is also a real issue unless settings are tuned carefully, leading to pings for changes that aren't related to current work.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence for organizing GTM materials, campaign briefs, and tracking product releases. It centralizes knowledge, making assets easily accessible under one umbrella. I can reference up-to-date content before calls, and enjoy real-time collaboration with marketing and engineering. The version history is genuinely useful too. Its integration in my organistaional stack is pretty seamless too. It is priced well for the SMB segment and ease of use

  ### 8. Centralized Documentation with Seamless Jira Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Balkishan N. | Senior Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Confluence?**

Confluence is a strong tool for centralized and well-structured team documentation, allowing organizations to keep all their knowledge in one place. It supports real-time collaboration, organized page hierarchies, templates, and version tracking, making it easy to create and maintain content. Its seamless integration with Jira helps teams connect documentation with actual work, improving visibility and alignment. Overall, it enhances knowledge sharing, onboarding, and team efficiency.

**What do you dislike about Confluence?**

Confluence has a few common drawbacks. The UI can feel cluttered and unintuitive, especially as spaces grow. Search isn’t always reliable, making it hard to find the right content quickly. Performance can slow down with large pages or heavy usage. Formatting and layout options are sometimes limited compared to modern editors. Permission management can get complex in bigger teams. It also relies heavily on plugins for advanced use cases, which adds cost and maintenance. Overall, it can become hard to manage at scale without strong structure and governance.

**What problems is Confluence solving and how is that benefiting you?**

Confluence solves the problem of scattered documentation and lack of a single source of truth by centralizing all team knowledge in one place. It helps organize information through structured pages, making it easier to document processes, decisions, and technical details. With its integration with Jira, it connects documentation directly to ongoing work, improving visibility and traceability. This benefits me by reducing time spent searching for information, improving team alignment, and making onboarding and knowledge sharing more efficient.

  ### 9. Confluence Makes Collaborative Knowledge Sharing and Jira-Linked Docs Effortless

**Rating:** 4.5/5.0 stars

**Reviewed by:** Sathya G. | AI automation engineer, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Confluence?**

As someone working in the technology industry, what I like most about Confluence is how well it supports collaborative knowledge sharing for complex systems. I use pages and spaces to organize design docs, automation playbooks, and architecture notes so everything stays structured and easy to find. I also love the Jira integration, where I can link Confluence pages directly to epics and stories so requirements, decisions, and implementation details remain connected.

Inline comments and @mentions make collaboration smoother, especially when I’m reviewing logic or explaining modeling decisions to teammates from different backgrounds. I also appreciate the self-serve support ecosystem: the in-product tips, extensive documentation, and community forums usually answer my questions before I need to open a ticket.

Overall, Confluence’s performance stands out to me as a durable, scalable knowledge platform—one that supports continuity, correctness, and team efficiency as systems and organizations grow.

**What do you dislike about Confluence?**

My dislikes are very minor and mostly relate to the scale and maturity of how I use it, rather than any fundamental limitations.

**What problems is Confluence solving and how is that benefiting you?**

Confluence templates save me a lot of time when creating PRDs and runbooks because I don’t have to start from scratch every time. It pays for itself by cutting down meeting load, improving async collaboration, and preventing knowledge loss. As a result, I spend significantly less time answering repeat questions, onboarding new hires, and rediscovering past decisions. Overall, it’s smart enough, and the AI capabilities genuinely support my work.

  ### 10. One of a kind collaboration and documentation tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ljupcho T. | Microsoft Certified Trainer, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 07, 2025

**What do you like best about Confluence?**

We have implemented Confluence on our premises, and it serves as our primary tool for collaboration, documentation, and sharing news and announcements at the company level. It is quite user-friendly, making it easy to store documentation, specifications, and meeting notes. In short, you can rely on it for all your daily tasks. Multiple users can work on the same pages, leave comments, and edit content without any issues, as version history is tracked in the background. This means you don’t have to worry about losing valuable data or information. Confluence also offers a variety of useful templates and macros that help users set up pages efficiently. We use Confluence daily because it is our main platform for sharing news, events, and company-related information. Integration with Jira is straightforward. Since Confluence is a paid service, their customer support is quite responsive and helpful.

**What do you dislike about Confluence?**

For non technical users especially  the number of features, macros, settings, and structure can be overwhelming.With a lot of content many pages, images  macros, etc, page loads or search can become slow from time to time.As any other software the pricing is quite an issue, but if you need more users the base cost will raise.

**What problems is Confluence solving and how is that benefiting you?**

COnfluence helps our team and company to centraliza all project documentation, meeting notes internal processes in one plase. In simple words confluence solved our documentation chaos.

  ### 11. The Only source of truth is Confluence

**Rating:** 5.0/5.0 stars

**Reviewed by:** vishal g. | Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 23, 2025

**What do you like best about Confluence?**

Confluence is not just a documentation tool—it’s a complete collaboration workspace designed to foster transparency, speed up knowledge sharing, and keep teams aligned across departments. Its combination of flexibility, integrations, and usability makes it the go-to platform for organizations of all sizes.

**What do you dislike about Confluence?**

It has a few common drawbacks. The structure can get messy, and pages sprawl quickly without strict organization. The editor also creates friction, since formatting and macros can feel inconsistent. Performance is another issue: heavier pages tend to lag. Permissions can be confusing as well, and it’s easy to misconfigure access. Finally, it often ends up depending on plugins, and you may need paid add-ons to get full functionality.

Overall, it works fine for basic wikis, especially alongside Jira, but it starts to struggle at scale unless you have strong governance in place.

**What problems is Confluence solving and how is that benefiting you?**

Confluence is a highly versatile and powerful knowledge management platform developed by Atlassian. It serves as a centralized hub for team collaboration, documentation, and content organization. Whether you're managing internal processes, creating product documentation, or building a company knowledge base, Confluence provides the tools to do it effectively.

  ### 12. Efficient Knowledge Sharing with Easy Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jose G. | Technical Support Associate, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Confluence?**

I like the user interface of Confluence because it's intuitive, making it quite easy to share things. I also appreciate the ease of use when it comes to setting certain permissions for documents. It's valuable for us because we have a large base of customers, so having properly documented processes that we can share across our teams saves us quite a lot of time. The initial setup was really easy, taking just five to ten minutes when we received the credentials. I also appreciate that it's straightforward to use Confluence to document processes and share them for troubleshooting or when creating explanatory documents for the general support and chat support team to take advantage of.

**What do you dislike about Confluence?**

What can be improved perhaps mobile integration. Sometimes we're on the go and we would just like to check on certain status or give a quick read of some documents so maybe improve, let's say, the mobile user experience.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence to document troubleshooting steps and unknown processes, which assists the support team. It streamlines knowledge sharing, saving us a lot of time managing our customer base.

  ### 13. Streamlined, Intuitive Documentation with Valuable Jira Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michael D. | Product Development Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Confluence?**

What I like most is how streamlined and intuitive the documentation experience feels compared to other platforms I’ve used. It’s genuinely easy to navigate, with a clear structure that makes locating the right pages quick and low-effort, even when dealing with larger or more complex spaces. The search functionality is reliable, and content tends to be organised in a way that aligns well with how teams actually work, rather than forcing you to dig through cluttered or overly nested sections.

On top of that, the integration with Jira adds a lot of practical value. Being able to link documentation directly to tickets, epics, or workflows helps keep everything connected and reduces context switching. It makes it easier to move between planning, delivery, and documentation without losing track of information, which ultimately improves both team efficiency and traceability.

**What do you dislike about Confluence?**

One downside is that documentation spanning multiple projects can sometimes get lost or become harder to track. When content is split across different project spaces, it isn’t always clear where the source of truth lives, which can lead to duplication or outdated information. Projects can also feel a bit siloed at times, making it harder to maintain visibility and consistency across teams.

**What problems is Confluence solving and how is that benefiting you?**

Confluence is solving a lot of the friction that typically comes with creating and maintaining documentation across teams. It provides a central, structured place to capture knowledge, which makes it much easier to create, organise, and update content without things becoming scattered or inconsistent.

For me, the biggest benefit is how much simpler it makes documentation and collaboration. It’s quick to spin up pages, keep them well structured, and iterate on them as work evolves. The integration with Jira is particularly valuable because it allows documentation to stay closely tied to delivery work, whether that’s linking pages to epics, tracking requirements, or providing context for development tasks.

  ### 14. Tightly Integrated with Jira and a Powerful Ecosystem of Helper Apps

**Rating:** 4.0/5.0 stars

**Reviewed by:** Rob S. | eBusiness & Partner Activation Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Confluence?**

I like how it is linked tightly with Jira, and Jira Service Desk.  Having everything in one place makes it easier to link it all together and saves time hunting through other systems.

The ecosystem of helper apps is also really useful.

**What do you dislike about Confluence?**

It is a bit of a closed shop and costs can creep up on you. We have maybe 50% of the company using it regularly (if that) and can't rationalize the expense of buying licenses for the others who might only go in there once or twice a year.

We ended up using a marketplace app to create a knowledge library for the occasional users and a custom AI agent so that we can surface relevant information quickly from our regular chat.  Putting the knowledge into existing systems increased usage.  Took some thinking outside the box to escape the Atlassian box.

**What problems is Confluence solving and how is that benefiting you?**

Gives us centralized knowledge that is easier to use than a Google drive which was our other option.  Using the MCP to connect our Atlassian knowledge and history with our Cursor dev environment accelerates development safely and increases context awareness.

  ### 15. Confluence Keeps Everything Organized and Collaboration Effortless

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ilva M. | UX designer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Confluence?**

What I like best about Confluence is how it brings everything into one place. It’s easy to document work, share knowledge with the team, and keep things organized without digging through multiple tools. I also appreciate the collaborative aspect - being able to comment, edit together, and keep information up to date makes teamwork much smoother.

**What do you dislike about Confluence?**

What I dislike about Confluence is that it can feel cluttered and hard to navigate, especially as content grows. Finding the right information isn’t always intuitive, and search doesn’t always return the most relevant results. It can also feel a bit slow and heavy at times, and formatting pages isn’t always as flexible or user-friendly as I’d like.

**What problems is Confluence solving and how is that benefiting you?**

Confluence is solving the problem of scattered information and lack of a single source of truth. It helps centralize documentation, project details, and team knowledge in one place, which makes it easier to find what I need without asking around. This saves time, reduces miscommunication, and helps the team stay aligned, especially when working across different teams or projects.

  ### 16. Confluence: Centralized Knowledge Hub with Seamless Jira Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Elina S. | PM, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Confluence?**

We are using Confluence as our central knowledge repository, where all project-related information is documented and easily accessible to the team. It helps us keep everything structured, transparent, and aligned across different stakeholders.

What I appreciate most about Confluence is its ability to centralize documentation, facilitate collaboration in real time, and maintain a clear history of updates. It also integrates well with tools like Jira, which makes it very effective for managing requirements, tracking progress, and ensuring consistency across projects.

**What do you dislike about Confluence?**

Sometimes it can feel a bit less intuitive or user-friendly, especially for new users. However, once you get familiar with it, it becomes much easier to navigate and use effectively.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps us centralize all project-related information in one place, reducing the risk of scattered or inconsistent documentation. It solves the challenge of keeping teams aligned by providing a single source of truth that is accessible to all stakeholders.

This benefits us by improving transparency, facilitating collaboration across teams, and ensuring that knowledge is easily shared and maintained over time. It also supports better organization of requirements and documentation, which ultimately increases efficiency and reduces misunderstandings.

  ### 17. Seamless Collaboration with Confluence

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yatin G. | Sr Product Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 14, 2025

**What do you like best about Confluence?**

I really appreciate Confluence for its extensive formatting capabilities, which make text formatting very flexible. I can add images, GIFs, Videos in the document making it more clear for my target audience. It's particularly beneficial for collaborating with multiple stakeholders, as I can create pages or live documents that allow multiple people to edit and add their ideas simultaneously. This feature makes collaboration incredibly seamless. Transitioning to Confluence was super easy for us, especially compared to Google Docs, where organising things was a big task. Confluence allows me to easily maintain my own documents, PRDs, and everything else efficiently. Plus, the tool's user experience is very seamless and handy. Overall, I rate it as a fantastic product, giving it a 10 out of 10.

**What do you dislike about Confluence?**

I think there can be a better notification mechanism when someone comments on Confluence, and the commenting system could be made a bit easier.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence for documenting product features, sharing roadmap, brainstorming ideas, and collaborating with multiple stakeholders seamlessly. It provides excellent formatting options and makes organising and viewing documents easy and efficient.

  ### 18. Effortless Documentation with Powerful Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** MAJO F. | Lead Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Confluence?**

I love how Confluence helps us maintain organization-wide documentation in a single place with version control and access permissions. I also appreciate using Confluence whiteboards for ideation. The best part of Confluence is its integration with Jira, where we can display Jira tickets and JQLs with their latest status and updates within Confluence, which is really helpful in our sprint meetings. Using Confluence with Jira and Bitbucket through macros is very advantageous, and we also benefit from marketplace apps like Comala and Gliffy. Getting started with Confluence was quite easy, which was a plus.

**What do you dislike about Confluence?**

I don't like that Confluence doesn't support HTML natively. Copy-pasting HTML content from other tools or trying to import it doesn't work easily.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps us maintain organization-wide documentation in one place with version control and access permissions. The integration with Jira is helpful in our sprint meetings. We also use Confluence whiteboards for ideation.

  ### 19. Confluence Makes Knowledge Discovery Easy with Clean Navigation and Strong Jira Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Abhishek R. | Project Analyst, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about Confluence?**

Confluence as a product has been quite beneficiary for me to dig through the relevant information needed to perform my job. The kind of navigation and front end clean look it has, is very easy on the eye and to understand. Its integration with JIRA has been one of key enablers in usage for the same. The quick search results sorted by dates has been a great performer which refines my search and gives me more information on relevant topics. The ROI of this integration has been great with Rovo as AI feature in the same. Also, the support for this product is very much instant and quick resolutions had made life easy for me. 
Overall, this is a great product to explore and research on data/documentation repository of any kind of knowledge base.

**What do you dislike about Confluence?**

There are very few things I dislike about it, but I’ll mention a couple. The way pages are nested under a given topic could be improved so that moving through the content and navigating from one knowledge point to another feels smoother and more intuitive. Also, the AI integration of Rovo can be improved way better to find relevant context on the information base we are looking for.

**What problems is Confluence solving and how is that benefiting you?**

We used to rely on standalone documents and Excel sheets, which were really difficult to share in real time and didn’t work well as a knowledge-sharing space or knowledge repository for our organization. This always increased our turnaround time for getting work done. With Confluence, we now have real-time access to the entire knowledge repository, and we don’t need to touch base with anyone to find what we need, which clearly saves us time.

  ### 20. Indispensable for Remote-First Teams with Room for Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jay Person d. | Risk & Fraud Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 28, 2025

**What do you like best about Confluence?**

I like how Confluence transforms static documentation into a living, breathing part of our workflow. The features I appreciate most are the JIRA integration and real-time collaborative editing, which enhance our teamwork. The structured knowledge organization helps keep everything tidy and accessible. I find the rich template library very useful, offering versatile options for our diverse needs. Additionally, the asynchronous feedback loop is a strong point, making feedback collection seamless and less disruptive to our flow.

**What do you dislike about Confluence?**

While we rely heavily on Confluence, it's not without its frustrations. For a fast-moving, remote-first team like Yellow Social Interactive, certain areas can definitely be improved to better support our operations — Search Limitations, Editor Performance, Steep Learning Curve, Content Bloat & Maintenance, and Formatting Quirks.

**What problems is Confluence solving and how is that benefiting you?**

Confluence acts as the 'connective tissue' for our remote teams, solving critical problems like meeting fatigue, information silos, onboarding brain drain, context switching, tool fragmentation, and ensuring decision transparency.

  ### 21. Best Project documentation tool for Large scale projects

**Rating:** 4.5/5.0 stars

**Reviewed by:** Charan Raj Y. | QA Automation Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Confluence?**

For the past five years at Experian, using Confluence Global, I’ve been able to manage all my project work in one place by keeping notes, documents, and all related details together.

As an admin for Confluence Global, I also review and approve changes in the cloud history.

I can create pages, ask questions, upload documents, and share them with my team or anyone who needs access. I’m also able to create task reports and UML diagrams, which helps me keep everything organized and easy to find when I need it.

**What do you dislike about Confluence?**

There’s nothing I can say I dislike. That said, from a developer’s point of view, it would be really helpful if it integrated with tools like Visual Studio, IntelliJ, or similar developer environments, so developers could easily push their logic to Confluence pages as either documentation or a script file.

**What problems is Confluence solving and how is that benefiting you?**

In Experian, all project materials, KT sessions, and reports are available in one place. It’s also easy to add website links, recorded sessions, and photos, and to provide access to the right project people. In this case, security is high, which makes sharing and managing everything feel safe.

  ### 22. Confluence Keeps Team Knowledge Organized and Accessible

**Rating:** 5.0/5.0 stars

**Reviewed by:** Arthur H. | Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Confluence?**

What I like best about Confluence is that it gives teams a shared space to document knowledge, collaborate, and keep information accessible over time. It is especially useful for organizing project notes, meeting recaps, technical documentation, and internal processes in one place. The overall experience is fairly easy to understand, even for new users, and the integration with other Atlassian products makes it more valuable in day-to-day work. From a ROI perspective, it brings value by reducing duplicated information and making it easier for teams to find and reuse existing knowledge instead of starting from scratch each time.

**What do you dislike about Confluence?**

What I dislike is that the UI can sometimes feel cluttered, especially when spaces become large or poorly organized. Finding the right page is not always as smooth as it should be, and performance can occasionally feel slow on heavier pages. While integrations are a strength overall, they can also create complexity depending on how your workspace is structured. Onboarding new users is manageable, but keeping documentation clean and discoverable requires discipline. The AI-related features are interesting, but at this stage they do not always feel essential enough to significantly change the experience.

**What problems is Confluence solving and how is that benefiting you?**

Confluence solves the problem of knowledge being scattered across chats, emails, personal notes, and disconnected files. By centralizing documentation in one collaborative workspace, it helps teams keep a shared source of truth that is easier to update and reference over time. For me, that means less time spent searching for information, better continuity across projects, and smoother collaboration between teams. It also improves onboarding because new team members can access existing documentation more easily. In that sense, the platform delivers clear value, even if the experience could still improve in terms of navigation, speed, and the practical usefulness of some newer AI capabilities.

  ### 23. Intuitive, High-Performance Collaboration with Great Lucid Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cristian N. | Senior Technical Consultant, Computer Networking, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Confluence?**

I use it a lot for my design documents, and I really love the integration with Lucid. The collaboration features are great for working with colleagues, and I also rely on the whiteboards, databases, and pages. I recently started using live pages, which are amazing. Performance has been great, and exporting to PDFs or Word documents looks very good—I’ve never had an issue with it. The UI is very intuitive, so you don’t really need support; there’s plenty of documentation and videos online, but I’ve never had to use them.

**What do you dislike about Confluence?**

There’s nothing I dislike about it; it works perfectly for me.

**What problems is Confluence solving and how is that benefiting you?**

We moved away from the archaic documentation approach of Word documents with tracked changes to cloud-only, page-style documentation that’s easy to review and comment on. It saves us a lot of time and makes collaboration much smoother.

  ### 24. Great platform for team documentation and collaboration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Omkar  M. | Technical Solutions Delivery Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about Confluence?**

I’ve been using Confluence to document project work and share knowledge within the team, and it has made collaboration a lot easier. One thing I especially like is how simple it is to organize pages and build structured documentation. It works well for keeping meeting notes, technical documentation, and project updates together in one central place, so everything stays easy to find and consistent.

**What do you dislike about Confluence?**

The interface can feel a bit overwhelming for first-time users, particularly when you’re managing spaces and permissions. It also takes some time to get familiar with where everything is and how to navigate it.

**What problems is Confluence solving and how is that benefiting you?**

Confluence helps solve the problem of information being scattered across different tools and message threads. Before, project notes, documentation, and important updates were often shared through emails or chats, which made them hard to track down later. With Confluence, we can organize everything in one central place using spaces and pages.

As a result, it’s much easier for team members to access documentation, meeting notes, and project updates whenever they need them. It improves collaboration and saves time because we no longer have to dig through multiple sources just to find the right information.

  ### 25. Efficient Project Management, Room for Formatting Growth

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rajasekar M. | Technology Architect, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Confluence?**

I find Confluence very convenient for navigating to specific project documents and even uploading release software. The ability to create multiple spaces for different projects is really helpful. Confluence makes project management easy, and the initial setup was very easy to log in. With Ask Rovo (AI) feature, it is seamless to find solution for any problem inside the confluence.

**What do you dislike about Confluence?**

When creating a new page, I find that the options for formatting tables or text could have more features, similar to how we do it in MS Word. Also, when configuring the dashboard for any specific test execution cycle, it's not very user-friendly to configure the report based on test execution by tester/test cycle. Loading dashboard can bit quicker

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence for requirement management and project tracking. It's convenient for navigating project documents and uploading release software with ease.

  ### 26. Seamless Integration with AI Capabilities, Needs Smoother Editing

**Rating:** 4.5/5.0 stars

**Reviewed by:** Atanu M. | Security Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 26, 2026

**What do you like best about Confluence?**

I use Confluence for creating and standardizing processes within my team, and it helps me maintain detailed documentation. I find it very valuable as a go-to knowledge hub, not just for our team and company stakeholders but also for easy and secure sharing with clients. I appreciate that it maintains not just a knowledge base, but also keeps updates in terms of our regular development releases and its security scans and posture. The recent hit for me is definitely the Rovo AI assistant built into Confluence. Instead of manually going through all the Confluence pages on related topics, I can take help from Rovo, which searches throughout my project workspace and provides me with all relevant info catered to my prompt. Furthermore, Rovo anticipates my further requests and suggests my next prompts, which is really a game changer. It helps in the analysis of complex PRDs and solution architecture documents, or any misses in the requirements, which would otherwise take hours for my team, thus improving efficiency significantly. Additionally, the initial setup of Confluence was pretty easy.

**What do you dislike about Confluence?**

Well, while updating a page I still feel Confluence is a little clumsy as compared to edit modes in other tools. So, edit mode and version history and logs could be improved. They could be more smooth, similar to Google Docs. Also, similar to Google Doc's version history, which not only allows to view but also restore older versions, is something that would make a huge difference to Confluence edit mode.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence to create standardized processes and maintain detailed documentation. It serves as a secure, easily shareable knowledge hub for my team and clients. Rovo AI in Confluence enhances efficiency by quickly analyzing complex documents and anticipating my prompts.

  ### 27. Centralised Knowledge Hub with Stellar Jira Integration its a single source of truth  modern team

**Rating:** 5.0/5.0 stars

**Reviewed by:** VINAY P. | Mechanical Design Engineer, Design, Enterprise (> 1000 emp.)

**Reviewed Date:** March 17, 2026

**What do you like best about Confluence?**

I really like Confluence's ability to combine structural documentation with seamless team collaboration in a single platform. The intuitive editor and prebuilt templates make it easy to create well-organized content, whether it's technical documentation, meeting notes, or process deadlines. The hierarchical page structure also helps in maintaining clarity and scalability as the documentation grows. Another standout aspect is its deep integration with Jira, allowing direct linking of tickets, embedded project updates, and aligned documentation with development tasks, significantly improving workflow efficiency and traceability. I also appreciate the real-time collaboration and version control feature, which ensure transparency and reduce the risk of conflicting edits. Additionally, the permission management system allows us to control access at a granular level, making it suitable for both internal collaboration and cross-team sharing. Overall, it stands out as a reliable and scalable solution for maintaining a single source of truth while enabling effective team collaboration.

**What do you dislike about Confluence?**

One challenge is content discoverability at scale. As the volume of pages grows, the search functionality can sometimes return broad or less context-aware results, making it harder to quickly locate highly specific or deeply nested information without relying on naming conventions. Another area of improvement is editor performance on larger content pages. Pages with multiple embedded elements like tables, macros, or integrations can occasionally feel sluggish, which impacts productivity when working on detailed technical documentation. Additionally, while the integration with Jira is powerful, the user experience around embedding and customizing Jira data within pages could be more flexible and intuitive, especially for non-technical stakeholders who need a simplified use. Lastly, managing content life cycles, such as archiving outdated pages or tracking stale documentation, could be more automated, introducing smarter governance features like proactive content health indicators or automated review reminders would significantly improve long-term knowledge maintenance.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence to centralize knowledge management and collaboration. It solves information fragmentation, improves real-time editing, and aligns documentation with development via tight Jira integration. It also streamlines onboarding by serving as a single source of truth.

  ### 28. Excellent for Transparent Documentation and Jira Connectivity

**Rating:** 4.0/5.0 stars

**Reviewed by:** Varsha R. | Functional SAP CX Consultant, Consulting, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 13, 2026

**What do you like best about Confluence?**

I really like Confluence for how easy it is to use and how well it connects with JIRA. It helps ensure everything stays linked and accessible to the whole team, which is especially helpful for documentation. As a result, knowledge transfer and day-to-day communication feel smoother and more transparent.

I mainly use Confluence to document requirements, solution designs, and project updates alongside Jira. The integration makes it simple to link tickets directly to the relevant documentation, which helps keep work and context aligned across the team. It’s particularly useful in project environments where multiple stakeholders need access to the same information, because it supports transparency and consistent knowledge sharing.

**What do you dislike about Confluence?**

I’ve run into a lot of access issues with Confluence in the past. It’s not always clear who owns a space or page, or where I should go to request access, and some clients can take a long time to respond. Another challenge is keeping content organised as things scale. On larger projects, it can become hard to find the right pages or quickly tell which documentation is actually up to date. Because permissions and ownership aren’t always obvious, I sometimes see duplicate pages or outdated content sticking around. The search functionality could also be more precise, especially when you’re dealing with a large number of pages.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence for documentation, ensuring implementation and information for clients are documented, and making knowledge transfer transparent.

  ### 29. A lively space for collaboration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vidhya G. | AI Research Engineer, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about Confluence?**

I use confluence as a central hub for documenting research, collaborating with my other teammates and keeping long running projects organized. I frequently use inline comments to review teammates's work or ask clarifying questions directly inside the document. It keeps my discussions tied directly to the content which makes the review process clear and more productive. i love being able to connect a research proposal or model specification directly to jira issues that implement or test it. This confluence-Jira link keeps my work traceable.

**What do you dislike about Confluence?**

sometimes the page editor lags when pages get long or have lots of macros, tables or embedded images.

**What problems is Confluence solving and how is that benefiting you?**

I can write up model design notes, embed diagrams, attach notebooks or drop in code snippets without any hassle. Template that comes along with confluence makes it easy for me to maintain consistency across research logs, experiment reports. i often have attachments in my confluence page which makes each page a full snapshot of work so everything stays bundled together.

  ### 30. Easy to Use, Seamless Jira Integration, and Great Team Collaboration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jonathan  C. | Full Stack Developer, Logistics and Supply Chain, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Confluence?**

What I like most about Confluence is how easy it is to use, and I love how seamlessly it integrates with Jira. It also works really well for collaboration, making it straightforward to work with teams and keep everyone aligned.

**What do you dislike about Confluence?**

One thing I don’t like about Confluence is the search functionality—it really needs a lot of improvement. I’m also not a fan of the permissions setup; sometimes it’s difficult to tell who owns a document and who can or can’t edit it.

**What problems is Confluence solving and how is that benefiting you?**

It encourages teams to document their processes and brings important context together by linking tickets with documentation. It also keeps docs, decisions, and notes in one place, which helps teams collaborate on documentation. Multiple people can edit, comment on, and improve the content.

  ### 31. Confluence Keeps Team Knowledge Organized and Easy to Share

**Rating:** 5.0/5.0 stars

**Reviewed by:** ashutosh j. | Data Solutions Team, Enterprise (> 1000 emp.)

**Reviewed Date:** March 06, 2026

**What do you like best about Confluence?**

What I like most about Confluence is how it brings everything into one place. It makes documenting processes, sharing knowledge, and collaborating with teams much easier. Instead of information being scattered across emails or chats, it lives in a structured space where everyone can access and update it when needed. I also find the page hierarchy and linking between pages really helpful for organizing information logically. It saves a lot of time when you need to look up something quickly or onboard someone new to a project. Overall, it helps teams stay aligned and keeps knowledge from getting lost.

**What do you dislike about Confluence?**

One thing I sometimes find a bit challenging with Confluence is navigating through large spaces when there are many pages and subpages. It can take a little time to locate the exact document you’re looking for, especially if the structure isn’t very standardized. Also, editing and formatting pages can occasionally feel less intuitive compared to simpler document tools.
That said, once the content is organized well and teams follow a consistent structure, it works quite effectively for documentation and collaboration.

**What problems is Confluence solving and how is that benefiting you?**

Confluence mainly solves the problem of scattered information. Earlier, a lot of important details used to sit in emails, chats, or with specific people, which made it difficult to find things later. With Confluence, documentation, processes, and updates are stored in one shared place that the whole team can access.
For me, the biggest benefit is that it makes it much easier to look up past discussions, project details, or documentation without having to ask someone every time. It also helps when onboarding new work or revisiting older projects because the context is already documented. Overall, it saves time and keeps everyone working with the same information.

  ### 32. Confluence Makes Team Pages and Real-Time Collaboration Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dr. Akshay M. | Annotator, Hospital & Health Care, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 05, 2026

**What do you like best about Confluence?**

We have different pages for different departments across our team. Also, we can edit the pages according to us in real time when every edit is saved, you can compare to previous versions and see change exactly what also that doesn’t of templates that we can use for project reports.

**What do you dislike about Confluence?**

When I first started using Confluence, I didn’t understand a lot of the buttons or the sidebar. The interface felt overwhelming at first, so it took me some time to adjust to Confluence and figure out what to do and how to get to where everything is.

**What problems is Confluence solving and how is that benefiting you?**

In Confluence, there are often long pages full of information and data, and sometimes it’s difficult to read everything. The AI helps by summarising the content and letting me search within the page for a specific thing. This saves me time because I don’t have to read the entire page, and I can focus on what I actually need from it.

  ### 33. Build better business strategies with Confluence's enterprise collaboration resources.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samir G. | Sales Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 10, 2026

**What do you like best about Confluence?**

I am very satisfied with the use of Confluence's digital features and resources because it is a high performance technical platform that offers the best AI capabilities to execute all my work processes in collaboration with my team members.

In addition, I can say that Confluence's main panel is designed to meet all the digital needs and requirements of all users, facilitating the adoption of its technical features and allowing for the customization of all its systems.

**What do you dislike about Confluence?**

I can't think of anything negative about Confluence's technical features, my experience has been very good and I think it's an ideal platform for business work environments.

**What problems is Confluence solving and how is that benefiting you?**

I recommend using Confluence's digital features and capabilities because it is the platform that has allowed me to excel in my daily activities, organize my work processes and maximize my professional capabilities with the use of its advanced virtual work tools.

  ### 34. Simple, Widely Used Collaboration Tool with Easy Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Umair A. | Senior Solution Architect , Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Confluence?**

Its simplicity of user experience and vast usage in the industry in almost most of the organization makes Confluence as an individual collaboration tool. Its integration with either identity and access management or draw.io as a plugin tool is easy to use and the webhooks integration with tools like microsoft teams.

**What do you dislike about Confluence?**

There should be integration of technical services icons, especially for the IT architecture diagrams, and its price is also slightly on the upper level.

**What problems is Confluence solving and how is that benefiting you?**

I primarily use it for project documentation, including planning the project timeline, managing tasks, issues, and backlogs. As an architect, the draw.io plugin is very helpful for me to quickly draw the diagram and already integrated on hte confluence page as a part of documentation.

  ### 35. Confluence, a powerful and advanced business collaboration and communication platform.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Omar B. | Technical Editor, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 25, 2026

**What do you like best about Confluence?**

As an active user of Confluence's virtual work features and solutions, I can say that it is one of the best digital platforms for implementing better business communication and collaboration processes through your organization, promoting teamwork and improving the productivity of your work processes in a short time.

In addition, I can also say that Confluence is a platform that quickly integrates with all the systems and applications you work with, facilitating the adoption of its work systems and the automation of repetitive tasks and processes.

**What do you dislike about Confluence?**

I have nothing negative to say about Confluence's virtual work features and elements, I think it is an excellent platform that adapts to the needs and preferences of each user in a short time.

**What problems is Confluence solving and how is that benefiting you?**

Confluence is the platform that has allowed me to create the most secure and productive workspace in my entire work area, facilitating the presentation and discussion of new work projects and the automation of technical processes and tasks.

  ### 36. Contextual Collaboration Powerhouse

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 04, 2026

**What do you like best about Confluence?**

I love using Confluence for contextual collaboration; it turns fragmented information into structured, actionable knowledge and breaks down silos between product, engineering, and business teams. I appreciate how it reduces context switching by embedding Jira tasks, Figma designs, and live roadmaps into a single page, creating a unified cockpit for teams. It preserves decision logic through version history and inline comments. Confluence's templates help in scaling team knowledge by streamlining onboarding and standardizing documentation. My favorite aspect is that it doesn't just store knowledge, it contextualizes it, weaving abstract ideas from product managers and technical specs from engineers into a navigable narrative accessible to the entire business. It reduces 'search friction', meaning I don't have to ask for status updates or reasons, as the context is already baked into the page. This autonomy enhances team speed, alignment, and confidence in execution. It's uniquely valuable for a mid-sized company by providing the structure of an enterprise tool with startup flexibility, preventing growth chaos and offering a stable framework as the company scales.

**What do you dislike about Confluence?**

Confluence is unmatched in depth, but it's currently at risk of becoming 'too heavy'. By focusing on performance, search relevance, and notification intelligence, Atlassian can ensure that the tool remains an accelerator for productivity rather than a source of administrative overhead.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence to reduce context switching, embedding tools into a single page. It preserves decision logic and scales team knowledge with templates, reducing search friction and increasing team alignment and confidence.

  ### 37. Great for Document Management, Needs Direct Upload Feature

**Rating:** 4.5/5.0 stars

**Reviewed by:** Arjun S. | Engineer I, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** December 08, 2025

**What do you like best about Confluence?**

I love to use Confluence to upload documents. It's very useful to have graphs, which help explain processes efficiently. It's pretty easy to prepare a document and send it across the company or team. I also appreciate how documents are saved in one place for everyone to access.

**What do you dislike about Confluence?**

I find it challenging that Confluence doesn't have a direct option to upload a document if it's created outside the platform. It would be great if they could enable this feature. Another thing that could be improved is if Confluence could integrate bots to help correct grammatical mistakes while editing.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence for documenting processes, like SOPs and incident management. It centralizes access and storage, ensuring everyone can reach the documents easily.

  ### 38. Project optimization and unlimited collaboration with Confluence's digital capabilities.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dylan P. | Digital Security Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 01, 2026

**What do you like best about Confluence?**

Confluence is a virtual work program that is extremely useful for businesses due to its digital collaboration capabilities and functions, facilitating the optimization of your projects and work processes and improving the performance of each of your virtual operations.

In addition, I can say that Confluence is a secure and effective program sharing your documents and work files, improving communication between your business departments and increasing the efficiency of all your work processes.

**What do you dislike about Confluence?**

I have nothing negative to say about Confluence's digital capabilities, my experience has been secure and productive and I can recommend using this program for its innovative virtual work features.

**What problems is Confluence solving and how is that benefiting you?**

The management and optimization of my work projects is much more accurate and efficient with the use of Confluence's digital capabilities, facilitating collaboration with members of my work department and allowing me to share all my work documents and files securely and efficiently.

  ### 39. Leverage your technical skills and knowledge with Confluence's advanced features.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christopher T. | Business Development Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 03, 2026

**What do you like best about Confluence?**

Confluence is virtual work software that offers the best digital tools and features to leverage all your technical skills and knowledge, facilitating process automation and collaboration with each of the users of its virtual services.

In addition, I can also say that Confluence is a very useful software for tracking and viewing all your professional tasks and projects, allowing you to manage and modify them from the comfort of the devices of your choice.

**What do you dislike about Confluence?**

I have nothing negative or unfavorable to say about Confluence's technical capabilities and resources, I am satisfied with my current experience because it has been efficient and productive.

**What problems is Confluence solving and how is that benefiting you?**

Using Confluence's digital features and tools has allowed me to improve the management and visualization of all my professional projects and tasks, making it easier to control my daily activities and allowing me to collaborate positively with my organization's business objectives.

  ### 40. Excellent Centralized Documentation with Strong Jira Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Confluence?**

Honestly for us it comes down to actually being able to find things. Before we had documentation scattered across shared drives, Word docs, random emails, and half the time the person who wrote something had left and taken the knowledge with them. Having it all in Confluence with proper spaces per team and nested pages means you can actually navigate to what you need without asking three people first. The hierarchy takes a bit of thought to set up properly but once it is done it genuinely works.

The image support is a big one for technical documentation. Dropping screenshots straight into a runbook and annotating them takes seconds and the end result is something people will actually read and follow. We use it heavily for step by step process guides and honestly the visual element is what makes them usable rather than just a wall of text nobody bothers with. You can embed videos and external content into pages too which we use for training material, keeping everything in one place rather than linking out to ten different locations.

Being able to link between pages is something that sounds minor but makes a real difference in practice. Cross referencing related runbooks, pointing from a process page to the relevant policy, or linking a troubleshooting guide back to the original incident that prompted it means the documentation hangs together rather than being a load of isolated pages with no connection between them. When you are mid incident and need to move between related docs quickly that structure really pays off. We had a situation where a network issue came up out of hours and the on call engineer was able to work through it almost entirely from the runbook without having to ring anyone, that kind of thing would not have been possible before.

The Jira integration is probably what seals it for us. Live Jira issue lists embedded in pages, pages linked directly to epics and tickets, when someone picks up a piece of work the context is just there attached to it. Not having to flick between tabs hunting for background information saves more time than you would think, especially across a busy sprint where there is a lot moving at once. Our team uses it to keep infrastructure change documentation tied directly to the relevant Jira tickets so there is a clear audit trail without any extra effort.

UI is clean and the editor does what you expect it to. Tables work properly, formatting is not a fight, and the template library for things like incident reports, meeting notes and project plans means you are not starting from a blank page every time. The inline comments on pages are genuinely useful too, team members can flag something or ask a question directly on the relevant section rather than sending a vague message saying "that thing in the doc." New starters tend to get comfortable with it pretty quickly, most people are navigating around it confidently within the first week without needing much hand holding.

Macros are worth mentioning as well. The table of contents macro on longer pages, status labels, expand sections for hiding detail that not everyone needs, they all add up to pages that are actually well structured and easy to read. We use the status labels on runbooks to mark whether they are up to date, in review or outdated, which sounds like a small thing but when you are managing a large number of docs it keeps things from going stale without anyone noticing. The expand macro is particularly useful for things like long troubleshooting steps where you only want to show the relevant section rather than dumping everything on screen at once.

We also use Confluence for onboarding documentation and it has made a noticeable difference there. New starters get a space with everything they need, environment access guides, team processes, architecture overviews, tooling setup steps, all written up and maintained in one place. Previously that was either a verbal handover or a rough email chain, neither of which is reliable. Having it written down properly means the information is consistent regardless of who is doing the onboarding and nothing gets missed because someone forgot to mention it.

For a team already running on Jira the cost is a straightforward conversation internally because it is included in the same Atlassian plan. There is no separate licence to justify, it is just there. Getting set up is fairly painless, the templates get you to something useful on day one and Atlassian's own documentation covers most configuration questions in enough detail that you rarely need to raise a support ticket. The community forums are active too, if you do run into something specific someone has usually already asked about it. The AI summarisation for long pages has saved me a few minutes here and there when picking up a document someone else wrote, getting the gist of a lengthy page without reading the whole thing first is a small but genuinely useful addition, and the draft generation is handy when you need to write something up quickly and just want a starting structure to work from rather than staring at an empty page.

**What do you dislike about Confluence?**

The editor is probably my biggest frustration day to day. The newer editor is better than it used to be but it still catches you out, particularly when you are pasting content in from somewhere else. Formatting goes all over the place and you end up spending ten minutes fixing spacing and font sizes rather than actually writing anything useful. It is the kind of thing that should just work and mostly does not.

Search is inconsistent. When it works it is fine but if a page is not titled clearly or the content is a bit vague it struggles. We have had situations where someone has spent ages trying to find a document through search, given up, and asked someone directly, only to find the page was there the whole time just not surfacing properly. For a tool that is entirely built around storing and retrieving information the search really should be more reliable than it is.

Page organisation can become a real problem over time if nobody is actively maintaining it. It is very easy for spaces to get cluttered, old pages get buried, duplicate content builds up, and without someone taking ownership of keeping things tidy it starts to feel like the same shared drive mess you moved away from. There is no built in way to enforce structure or flag stale content automatically, it all relies on people being disciplined about it which in a busy team does not always happen.

Permissions can get complicated in larger setups. Controlling who can view and edit across multiple spaces is not always intuitive and getting it wrong causes headaches. We had an issue where a space that should have been restricted was accessible to a wider group than intended and it took a while to unpick. Not a huge deal but the permissions model could be clearer.

The mobile experience is not great if you need to do anything beyond reading. Editing or creating pages on your phone is clunky enough that you just do not bother, which is fine most of the time but occasionally frustrating when you are away from your desk and need to update something quickly.

Performance can drag on pages that are heavy with macros or embedded Jira content. Nothing that makes it unusable but you notice it, especially if you have a page pulling in a large Jira board or a lot of dynamic content at once. It is one of those things that is easy to overlook when you are setting a page up but becomes annoying when you are opening it ten times a day.

The version history is there but not as useful as it could be. You can see previous versions and restore them but comparing changes between versions is not particularly clear, it does not make it immediately obvious what changed and where which makes reviewing edits more effort than it should be. For a team environment where multiple people are editing the same pages regularly a clearer diff view would be a genuinely useful improvement.

Pricing at higher tiers starts to feel like it adds up depending on how many users you have. The free and standard plans are reasonable but once you are scaling up the per user cost becomes a conversation, especially for larger teams where not everyone is a heavy user but still needs access.

**What problems is Confluence solving and how is that benefiting you?**

The biggest problem it solved for us was knowledge living in people's heads or in places nobody could find. Runbooks written in Word files saved to a shared drive nobody maintained, processes explained verbally during onboarding and never written down, engineers leaving and taking years of context with them. Confluence gave us a proper place to put all of that and actually keep it organised rather than hoping the right person was available when something went wrong.

The impact on incidents has been the most noticeable improvement day to day. When something breaks you need information fast and you need it to be accurate. Having runbooks that are linked, structured and actually up to date means engineers can work through an issue without ringing someone at an awkward hour to ask how something works. That has genuinely happened and it is the kind of thing that makes you glad you put the effort into documenting things properly in the first place. Before Confluence that same situation would have meant someone getting a phone call at 11pm because the knowledge was not written down anywhere.

Onboarding honestly is where it has made the biggest difference for us. New starters used to get a verbal walkthrough from whoever had time, which was inconsistent and took up a chunk of the team's day every time someone new joined. Now there is a proper space with environment guides, tooling setup steps, architecture overviews and team processes all written up and maintained. Same information every time, nothing missed because someone forgot to mention it, and the team is not spending half a week repeating themselves every few months. New starters are getting up to speed noticeably faster because the information is just there and accessible rather than drip fed through conversations.

The Jira integration has tidied up how we track work too. Change documentation and technical notes sit directly against the relevant Jira tickets so when you pick up someone else's work mid sprint the context is just there attached to it. Less back and forth, clearer audit trail, and you are not chasing people to find out what decisions were made or why something was done a certain way. For infrastructure work especially where changes need to be documented anyway it has made that process a lot less painful.

Having a single searchable place for architecture documentation has been useful as well. Diagrams, environment specs, network layouts, third party integration details, it is all in one space rather than buried across email threads and old tickets. When something needs to change or you are onboarding a new tool it is much easier to understand what already exists and how things connect together.

It is an ongoing effort to keep everything maintained and there are pages that slip through the cracks and go stale, that is just reality in a busy team. But the foundation is there and people actually use it, which is more than could be said before. The fact that it has become the first place people go when they need information rather than asking someone directly is probably the best measure of whether it is working.

  ### 41. Comprehensive Tool for Project Management and Documentation

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Confluence?**

Revised Version: Confluence Professional Highlights
"I rely on Confluence as our primary Single Source of Truth (SSoT), streamlining everything from technical documentation to complex process management. What truly sets it apart for me are the specific features that reduce administrative overhead:
•	Dynamic Live Artifacts: Using Jira Report macros and Live Tables, I can provide real-time project updates during meetings. This eliminates the need to manually toggle between spreadsheets, as any status change in Jira reflects instantly on the Confluence page.
•	Version Control & History: The Page History and Diff Tracking features are vital for our sprints. They ensure the team always works from the most current requirements while providing a transparent audit trail of every change made during the development cycle.
•	Automated Meeting Lifecycle: I leverage the Meeting Notes blueprint and Task Report macros to manage our Scrum ceremonies and CX reviews. By capturing action items directly within the notes using the Action Item component, I can automate the tracking of deliverables across different workstreams, ensuring nothing slips through the cracks.
•	Collaborative Canvas: The real-time co-editing and Inline Comments allow for asynchronous feedback, which has significantly accelerated our sign-off process for project charters and process maps."

**What do you dislike about Confluence?**

1. Optimize Template Usability
Templates are only effective if people actually use them. To make them "easy to create" and even easier to fill out, focus on these UI/UX elements:
•	Instructional Placeholder Text: Instead of leaving a section blank, use the Placeholder Text feature. It provides grayed-out hints (e.g., "Describe the 'Why' behind this feature here...") that disappear as soon as the user starts typing.
•	Variable Prompts: Use Template Variables. When a user creates a page from your template, Confluence will prompt them to fill out specific fields (like "Project Name" or "Version Number") first, then automatically inject that data throughout the page.
•	The "Create from Template" Button: Don't make users hunt through the "Create" menu. Place a Create from Template Macro directly on your team's homepage. This allows a one-click generation of a specific document type (like a "Weekly Sync" or "Bug Report").
2. Leverage "Page Properties" for Reporting
Flexibility comes from being able to see data in multiple ways without manual updates.
•	The Page Properties Macro: Wrap your key metadata (Status, Owner, Due Date) in this macro.
•	The Page Properties Report: On a high-level "Dashboard" page, use this macro to pull data from all your sub-pages automatically. If you change a status on an individual project page, the master dashboard updates itself instantly.
3. Improve Visual Navigation
A common complaint is that Confluence feels "cluttered." You can fix this with layout macros:
•	Expand Macro: Use this to hide technical details or long lists that aren't needed by every reader. It keeps pages clean while keeping information accessible.
•	Layout Columns & Sections: Stop using full-width text. Use the Page Layout tool to create a sidebar for a Table of Contents and a main section for content.
•	Status Macro: Use the colorful status lozenges (e.g., [IN PROGRESS], [BLOCKED]) consistently. They are much easier to scan than plain text.
4. Structure for Long-Term Scalability
•	Standardized Space Shortcuts: Customize the sidebar for every space. Pin the most important pages (like the Roadmap or Onboarding Guide) so users don't have to navigate the page tree.
•	Automatic Labeling: Ensure your templates have pre-defined labels. This ensures that any page created from that template is automatically categorized for search and reporting macros.

**What problems is Confluence solving and how is that benefiting you?**

Information Silos: In many teams, critical data is trapped in private emails, Slack threads, or personal local folders. Confluence solves this by providing a Single Source of Truth (SSoT) accessible to everyone.
•	Knowledge Attrition: When a team member leaves, their "brain power" often goes with them. Confluence captures institutional knowledge in a searchable format, making onboarding 50% faster.
•	Version Confusion: It eliminates the nightmare of having multiple files 
•	Context Switching: Because it integrates deeply with Jira, you don't have to leave your documentation to see the status of a development task.
2. Enhanced Professional Statement
"I use Confluence as a dynamic knowledge ecosystem rather than just a static wiki. It acts as our team’s 'digital brain,' solving several operational hurdles:
•	Real-Time Data Integration: Using Live Artifacts and Jira Macros, I can showcase live project health during meetings. This eliminates the need for manual status updates, ensuring that stakeholders always see real-time data without me having to edit multiple spreadsheets.
•	Ironclad Version Control: The Page History feature is essential for our Sprints. It allows us to audit every requirement change and revert to previous iterations if needed, ensuring we never lose project context during rapid development cycles.
•	Automated Meeting Lifecycle: The Minutes Capturing functionality, combined with Task Report Macros, ensures that action items from Scrum calls and CX reviews don't just sit in a document—they are automatically tracked and surfaced on our team dashboard.
•	Asynchronous Collaboration: Features like Inline Comments and @mentions reduce the need for 'update meetings' by allowing us to finalize decisions and provide feedback directly within the document, significantly speeding up our approval workflows."

  ### 42. Centralized Knowledge Management with Deep Integrations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sarfraz N. | Product Executive in Residence, Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Confluence?**

I like that enterprise users primarily leverage Confluence as a centralized Single Source of Truth, which breaks down information silos. I appreciate the deep integrations with project management tools like JIRA, Asana, and Miro that enable seamless workflow execution. I find the structured knowledge management with its hierarchical system of Spaces and Pages beneficial. The access and authentication features are also quite strong. I enjoy the template library and the real-time asynchronous collaboration capability, as templates are critical for maintaining standardization and consistency in document structure and workflow management.

As an large Enterprise customer for the Atlassian suite of products, the pricing was very attractive and the support for onboarding as well.

**What do you dislike about Confluence?**

A few areas include performance and technical latency, editing and formatting and customization limitations. There is room to further optimize access permissions and governance. Also, retrieval features can be further improved. Customization refers to brand-specific page construction, custom formatting, improved layouts, and HTML template improvements.

Confluence operates in a very crowded space with newer enterprise products like Glean.

**What problems is Confluence solving and how is that benefiting you?**

Confluence serves as a datastore, knowledge base, and collaboration platform. It centralizes our documentation, breaks down information silos, integrates with JIRA and Asana for seamless workflow, and maintains consistency with a template library.

  ### 43. Confluence: A Great Single Source of Truth for Agile Project Docs

**Rating:** 4.5/5.0 stars

**Reviewed by:** khevana P. | Salesforce Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Confluence?**

Great for SMB.Confluence is a great tool for managing project work alongside documentation, in a way that aligns well with Agile needs. It integrates smoothly with other systems, which makes it easy to add links and supporting docs and maintain a single source of truth. Atlassian provides a strong product for keeping documentation up to date while staying ahead of the curve. It’s also easy to adopt for both technical and non-technical teams. It is a perfect tool for medium to enterprise level business.

**What do you dislike about Confluence?**

Nothing specific that I dont like, apart from sometimes it gets too technical for the end user.

**What problems is Confluence solving and how is that benefiting you?**

Document management, version control, project management, Integrations keeping everything as single version and source of truth while working with multi regional teams and different timezones

  ### 44. Efficient Knowledge Management with Easy Integration

**Rating:** 5.0/5.0 stars

**Reviewed by:** Yannick K. | Infrastructure Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Confluence?**

I use Confluence as a knowledge base and a document management piece of software. I also appreciate being able to store our templates and track ongoing changes from different teams while keeping an archive of them. It's an easy way of tracking certain projects and certain configurations, which allows other teams to plug into it and take the information as well. This helps since things can easily get lost. Confluence provides one central software where everyone can check in and fill their own spaces with useful information. The initial setup was very easy, and we had great support from Atlassian.

**What do you dislike about Confluence?**

The only things that could be improved is maybe some of the apps and the paid apps and integrations, however easy enough.

**What problems is Confluence solving and how is that benefiting you?**

I use Confluence as a knowledge base and document management system, storing templates and tracking changes. It helps by being an easy way to track projects and configurations while allowing team collaboration in one central space.

  ### 45. Confluence Makes Our Knowledge Base Easy to Structure and Navigate

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 08, 2026

**What do you like best about Confluence?**

Confluence allows us to structure our knowledge base and reference data in an easy to navigate hierarchical way,  and supports a good variety of page layouts and formatting. Integration with JIRA adds a layer of value to both products by linking development items back to project specifications , reuirements and background materials.

**What do you dislike about Confluence?**

The search function is powerful but can return results that are less relevant if you're not careful with filters and operators. The page formatting can deliver good readable results but can be a bit fiddly. Linking out to a spreadsheet is sometimes still required when there's a need to clearly represent  complex sets of data.

**What problems is Confluence solving and how is that benefiting you?**

Confluence provides a single reference point for accessing project and process documentation, work-in-progress specifications, and a historical record of completed work. It’s very useful for coordinating cross-functional teams operating across different locations and time zones. We’re also starting to use Confluence as source material for AI learning and knowledge base tools.

  ### 46. Versatile and Intuitive Collaboration Tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tomislav T. | Atlassian Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 26, 2026

**What do you like best about Confluence?**

I appreciate that Confluence is integrated with Jira, making it a seamless tool for my work. It's easy to use with a neat editor that fits my needs. Being cloud-based, I can access it from anywhere. The new features, like databases and whiteboards, are really powerful and useful. Databases have replaced long tables on pages and are easy to embed and perform simple calculations within a page. Whiteboards allow us to switch from physical drawing to digital, and they come with useful templates like the 4L retrospective play. Additionally, if AI is enabled, the 'Create with Rovo' feature is a game-changer. Setting up Confluence was quite easy, as it's not complex yet provides a lot of options suitable for most organizations.

**What do you dislike about Confluence?**

Some things and features are locked behind specific paid plans. It's mainly hard to manage documentation (keep it up to date and so on), but that's more up to people/users than up to the tool itself.

**What problems is Confluence solving and how is that benefiting you?**

Confluence solves integration with Jira, is easy to use, and offers cloud access. Its whiteboards eliminate the need for physical boards, and databases replace long tables, allowing for embedding and simple calculations.

  ### 47. Centralizes Knowledge, Boosts Team Efficiency

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 24, 2026

**What do you like best about Confluence?**

I love how Confluence serves as a true single source of truth for my team. Instead of digging through emails, Slack threads, random docs, and outdated files, everything lives in one structured place. This means less time searching, fewer mistakes from outdated info, and everyone aligned on the same version of things. Confluence centralizes all of our information into one structured, searchable workspace, making sure people aren’t hunting for information. The ability to document decisions once, with context, rationale, and links, ensures that they are permanently available. This feature means that later, instead of re-debating or guessing, anyone can go back and see why something was done. It stops duplication of work because a well-organized Confluence space makes past work easy to find, so I can build on it instead of starting from scratch. It's also pretty easy to get started, though it can get complex depending on how far you dive in.

**What do you dislike about Confluence?**

Performance can lag. Large pages (especially with lots of tables, embeds, or macros) can get slow. Editing and loading isn’t always smooth, which can frustrate teams using it daily. It's also not ideal for quick notes.

**What problems is Confluence solving and how is that benefiting you?**

Confluence centralizes all our docs into one structured, searchable workspace, reducing the time spent hunting for information. It serves as a single source of truth, ensuring everyone is aligned and minimizing mistakes from outdated info. It also stops duplicating work by organizing past projects.

  ### 48. Easy-to-Share Project Documentation with a Clear Hierarchical Structure

**Rating:** 5.0/5.0 stars

**Reviewed by:** mani s. | data engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2026

**What do you like best about Confluence?**

Our company uses Confluence for the POC phase of every project. It’s easy for new users to understand the project, and we share the documentation we create as wiki pages that can be sent to the client. The best thing is that you can also maintain a hierarchical folder structure.

**What do you dislike about Confluence?**

Not much, but one downside is that you can’t sort the wiki pages directly in the interface. To sort them, you have to go to a different section, which makes the process less convenient.

**What problems is Confluence solving and how is that benefiting you?**

Confluence solves the documentation problem for our company projects and POC. It addresses documentation needs across our organisation, and that’s mainly what we use it for.

  ### 49. Centralized Management with Easy Integrations

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kate D. | Enablement Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 30, 2025

**What do you like best about Confluence?**

I like how easy it is to edit or update different pages in Confluence. I enjoy how easy it is to link out or embed Google Docs into it, allowing the content to always stay updated, and we don't have to update in multiple places.

**What do you dislike about Confluence?**

I think the accuracy and how long content stays accurate for could be updated in terms of authors getting pings every couple of months or a certain time to make sure the content is accurate.

**What problems is Confluence solving and how is that benefiting you?**

Confluence provides a centralized place for finding information and linking departments, making it easy to edit and update pages. Embedding Google Docs ensures content stays updated, eliminating the need to update in multiple places.

  ### 50. Confluence Keeps All Our Technical Documentation in One Place

**Rating:** 4.5/5.0 stars

**Reviewed by:** Erika M. | Senior Product Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 27, 2026

**What do you like best about Confluence?**

Confluence is the single place to find all of the technical documentation across all of the teams. I love that you can set up different spaces for different topics and calendars for different teams. The integration with JIRA is essential and keeps us organized across our different projects.

**What do you dislike about Confluence?**

There is so much in Confluence that sometimes it's hard to keep things up to date or remember to update docs when things change.

**What problems is Confluence solving and how is that benefiting you?**

It is the one place where we can go to find all of the technical documentation that we have across our division as well as project requirements and decision trees to understand why a specific path was taken.


## Confluence Discussions
  - [How is Confluence being utilized to improve knowledge management and collaboration in remote work environments?](https://www.g2.com/discussions/how-is-confluence-being-utilized-to-improve-knowledge-management-and-collaboration-in-remote-work-environments) - 3 comments, 1 upvote
  - [What is Confluence used for?](https://www.g2.com/discussions/what-is-confluence-used-for) - 3 comments, 1 upvote
  - [How is confluence different from Jira?](https://www.g2.com/discussions/how-is-confluence-different-from-jira) - 2 comments, 1 upvote
  - [What's the best way to share a confluence space with clients.](https://www.g2.com/discussions/what-s-the-best-way-to-share-a-confluence-space-with-clients) - 2 comments, 1 upvote
  - [WHAT IS THE BEST WAY TO INTEGRATE WITH JIRA](https://www.g2.com/discussions/16109-what-is-the-best-way-to-integrate-with-jira) - 1 comment, 1 upvote

- [View Confluence pricing details and edition comparison](https://www.g2.com/products/confluence/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+15%3A58%3A57+-0500&secure%5Bsession_id%5D=477df543-e091-484b-837c-9a5047f5d821&secure%5Btoken%5D=ea2008f115dbe911e21c7246c9f9984abf5a4381c6cde98c9d635b0337941fdd&format=llm_user)
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  - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews)
  - [Miro](https://www.g2.com/products/miro/reviews)
  - [n8n](https://www.g2.com/products/n8n/reviews)
  - [Notion](https://www.g2.com/products/notion/reviews)
  - [Objectivity/DB](https://www.g2.com/products/objectivity-db/reviews)
  - [Okta](https://www.g2.com/products/okta/reviews)
  - [Opsgenie](https://www.g2.com/products/opsgenie/reviews)
  - [Optimizely Content Marketing Platform](https://www.g2.com/products/optimizely-content-marketing-platform/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [PagerDuty](https://www.g2.com/products/pagerduty/reviews)
  - [PractiTest](https://www.g2.com/products/practitest/reviews)
  - [Qase](https://www.g2.com/products/qase/reviews)
  - [QTest](https://www.g2.com/products/quotium-technologies-qtest/reviews)
  - [Rovo](https://www.g2.com/products/rovo/reviews)
  - [Sauce Labs](https://www.g2.com/products/sauce-labs/reviews)
  - [SciSure (formerly known as eLabNext and SciShield)](https://www.g2.com/products/scisure-formerly-known-as-elabnext-and-scishield/reviews)
  - [Sentry](https://www.g2.com/products/sentry/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Sketch](https://www.g2.com/products/sketch/reviews)
  - [Slack](https://www.g2.com/products/slack/reviews)
  - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews)
  - [Slack Integration+ for Jira](https://www.g2.com/products/slack-integration-for-jira/reviews)
  - [Smartsheet](https://www.g2.com/products/smartsheet/reviews)
  - [Snowflake](https://www.g2.com/products/snowflake/reviews)
  - [Snyk](https://www.g2.com/products/snyk/reviews)
  - [SoftExpert Suite](https://www.g2.com/products/softexpert-suite/reviews)
  - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
  - [Splunk](https://www.g2.com/products/splunk-2025-01-30/reviews)
  - [Tableau](https://www.g2.com/products/tableau/reviews)
  - [Task4Work](https://www.g2.com/products/task4work/reviews)
  - [Teamcenter](https://www.g2.com/products/teamcenter/reviews)
  - [Tempo](https://www.g2.com/products/tempo-2026-05-04/reviews)
  - [Testmo](https://www.g2.com/products/testmo/reviews)
  - [TestMonitor](https://www.g2.com/products/testmonitor/reviews)
  - [TestRail](https://www.g2.com/products/testrail/reviews)
  - [Thena](https://www.g2.com/products/thena/reviews)
  - [Toggl Track](https://www.g2.com/products/toggl-track/reviews)
  - [Trello](https://www.g2.com/products/trello/reviews)
  - [Troopr Wiki](https://www.g2.com/products/troopr-wiki/reviews)
  - [Trucking Hub](https://www.g2.com/products/trucking-hub/reviews)
  - [Twilio](https://www.g2.com/products/twilio/reviews)
  - [Vanta](https://www.g2.com/products/vanta/reviews)
  - [Windsurf](https://www.g2.com/products/exafunction-windsurf/reviews)
  - [Workato](https://www.g2.com/products/workato/reviews)
  - [Wrike](https://www.g2.com/products/wrike/reviews)
  - [WTW Embark](https://www.g2.com/products/wtw-embark/reviews)
  - [Yes Management System](https://www.g2.com/products/yes-management-system/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)
  - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)
  - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews)
  - [Zephr](https://www.g2.com/products/zephr/reviews)
  - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews)
  - [Zyper](https://www.g2.com/products/zyper/reviews)

## Confluence Features
**Knowledge Pages**
- Templates
- In-Content Feedback
- Versioning and Version History
- Decision Trees
- Duplicate Detection
- Content Editor

**Login Options **
- Single Sign-On (SSO)
- Password Saver

**Automation**
- Workflows
- Customization
- Data repository

**Communication**
- Chat
- Discussions
- External
- Feedback
- Announcements

**Management and Discovery - IT Documentation**
- Search and Indexing
- Version Control
- Access and Permissions

**Knowledge Base**
- Q & A
- Link Sharing
- Searchable

**Knowledge Dissemination**
- Page Analytics
- Permissions
- Knowledge Sharing
- Notifications
- Advanced Search
- Browser Extension
- Organization
- Other Integrations
- Knowledge Integrations

**Productivity**
- Email Client
- Split Screen
- Activity Feed
- Virtual Assistant
- Analytics and Reporting

**Administration**
- Permissions
- Procedures
- Remote Work

**Content & Documents**
- File Sharing
- Notes
- Search
- Versioning

**Operations - IT Documentation**
- Integrations
- Automation
- Reporting

**Security**
- Verification
- Role-Based Permission
- Public vs Private

**Customization **
- Custom Workflows
- Multiple Workspaces
- Custom Application Integration

**Project management**
- Task Prioritization
- Dependencies
- Planning
- Views
- Scheduling
- Critical Path
- Dashboards

**Controls**
- Custom Views
- Followers
- User Management
- Calendars
- Public Sharing

**Agentic AI - Knowledge Base**
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance

**Content**
- Trackable Analytics
- Import
- File Viewing
- Update Notifications

**Workload**
- Resource Allocation
- Workspace
- Configuration
- Insights

**Project Management**
- Task Management
- Planning
- Visibility
- Integration

**Agentic AI - Unified Workspaces**
- Autonomous Task Execution
- Adaptive Learning

**Communication**
- Social Features
- Tagging 
- Upload 
- Comments

**Communication & Collaboration**
- Communication Channels
- Document Management
- Collaboration

**Remote Collaboration**
- Alignment
- Accountability
- Connectivity
- Offline Mode

**Cost Management**
- Project Budgeting
- Time & Expense
- Profitability

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Integration**
- Front Office
- Back Office
- External data

**Agentic AI - Project Collaboration**
- Multi-step Planning
- Cross-system Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Work Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction

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