G2

Verified User in Computer Software

Mid-Market (51-1000 emp.)

7/19/2026

"Confident AI: A Purpose-Built, Fast, and Intuitive Tool for AI Agent Evaluation"

5/5

What do you like best about Confident AI?

We adopted Confident AI early on when building our Agentic platform at Deputy, and it has been nothing short of amazing. It is truly a purpose-built tool for AI Agents. We rely on it for absolutely everything, from reviewing live agent conversations and debugging complex workflows to deeply understanding our users and running continuous evaluations.

Here is how the platform excels across the specific areas that matter most to us:

UI / UX: The platform is incredibly simple to use and easy to navigate. The dashboard is clean and intuitive, allowing our engineering and product teams to drill down into agent traces and conversation histories without getting lost in data noise.

AI / Intelligence: The built-in AI intelligence features are a game-changer. Being able to automatically digest hundreds of complex evaluations in just a few seconds saves our team hours of manual analysis and quickly surfaces hidden edge cases.

Support / Onboarding: Onboarding is exceptionally smooth. The setup process was entirely frictionless, allowing us to hit the ground running and see real, tangible value almost immediately after plugging it in.

Performance: The platform is remarkably fast. Even when handling high volumes of evaluations or parsing deeply nested, multi-turn agent execution steps, it delivers swift, reliable performance without lagging.

Integrations: Because Confident AI is native to the DeepEval ecosystem, it integrated seamlessly into our developer stack right from the start. It bridges the gap between our code, our CI/CD pipelines, and our production monitoring beautifully.

Pricing / ROI: The return on investment has been massive. By cutting down our debugging time and streamlining the testing loop, Confident AI ultimately helps us build a much higher-performing, more helpful AI agent that delivers a superior experience to our end customers. Review collected by and hosted on G2.com.

What do you dislike about Confident AI?

It is hard to find a specific flaw in the platform itself, as the biggest challenge we face is actually inherent to the broader landscape of AI evaluation.

The world of AI agent evaluation is still incredibly new, highly complex, and a fundamentally difficult topic to navigate. Keeping a constant pulse on non-deterministic agent behaviors and figuring out how to accurately measure success across unpredictable user interactions is a shifting target for any engineering team.

While Confident AI does an excellent job of making this complex process significantly easier to manage, the sheer learning curve of mastering AI evals remains a steep, industry-wide challenge. It’s less a criticism of the tool and more an acknowledgment of how complex this space is, though we always welcome any extra educational resources, best-practice guides, or framework templates the Confident AI team can provide to help us navigate it. Review collected by and hosted on G2.com.

What problems is Confident AI solving and how is that benefiting you?

The Problems It Solves:

The Complexity of AI Evaluation: The world of AI agent evaluation is inherently non-deterministic and incredibly difficult to navigate. Confident AI solves this by turning a complex, abstract problem into a structured, measurable framework.

Data Overload: Manually reviewing agent logs is impossible at scale. Confident AI handles the sheer volume of data, using intelligent features to distill hundreds of evaluations into actionable insights within seconds.

Lack of Visibility into Agent Behavior: Before using the tool, debugging multi-turn agent conversations and truly understanding where an agent went off-track was a massive headache. Confident AI provides complete observability into our workflows.

How It Benefits Us at Deputy:

Faster Development Cycles: The frictionless onboarding and seamless integrations mean our engineering team spent zero time fighting the tooling and went straight to shipping improvements.

Confidence to Scale: Because we can continuously run evals and easily digest the results, we have the confidence to deploy changes rapidly without fear of breaking existing agent capabilities.

A Better Customer Experience: Ultimately, by helping us deeply understand our users and fine-tune our agent's performance, Confident AI enables us to build a much more reliable, helpful, and high-performing AI agent for our customers. Review collected by and hosted on G2.com.