G2

Erik C.

Systems Administrator

Consumer Services

Mid-Market (51-1000 emp.)

10/26/2024

"Enabling us to respond promptly"

4/5

What do you like best about Comment Analyzer?

I have found Comment Analyzer to be especially helpful when it comes understanding the customers’ attitude in the communities. It employs artificial intelligence to message analyze the comments in real-time as either positive, negative, or neutral. Review collected by and hosted on G2.com.

What do you dislike about Comment Analyzer?

Humor in the form of sarcasm or frustration can be taken wrongly for negativity.In the same way, complaints that are couched in extremely polite language may be classified as positive sentiment. Review collected by and hosted on G2.com.

What problems is Comment Analyzer solving and how is that benefiting you?

Comment Analyzer is such a tool that made it possible to eliminate the need that required one to engage in massive analysis of the comments. Real-time sentiment categorization assists me in monitoring customers’ feedback to be able to reply to positive comments and ensure negative ones do not get out of hand. Review collected by and hosted on G2.com.