![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports")
AS

Verified User in Sports

Small-Business (50 or fewer emp.)

5/21/2026

"Easy Onboarding, User-Friendly Interface, and Straightforward Salesforce Integration"

4.5/5

What do you like best about Comm100?

The team at Comm100 was very welcoming and made the onboarding process easy for all team members to understand. This combined with the easy to use backend interface allowed for quick modifications for brand look and feel and cs agent usability. The integration with SalesForce was also straightforward, which allowed our team to start using the toolset quickly. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

The only challenge we found, which wasn't really a challenge, was having to recreate a knowledge base that we already had from other platforms. I had hoped that the system would see our knowledge base articles in Salesforce and allow us to migrate them over to Comm100. Performance of the system and knowledge base allowed customers to easily resolve there own issues and reach out if not. Review collected by and hosted on G2.com.

What problems is Comm100 solving and how is that benefiting you?

When moving from one ticketing solution to another we lost some of the customer facing functionality as well as the ability to turn the chat window on and off as CS agents were available. Comm100 allowed integration with Service Console and provided viable options to UI items we were missing. Along with this, the system allows CS agents to turn enable/disable the chat functionality as they want, ensuring that no one is sitting waiting for a response. If an agent is available then the chat window is presented, if not a form is presented allowing customers to still proceed with their inquiry. Review collected by and hosted on G2.com.

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Response from Anna Zhang of Comm100

[Editedit](https://www.g2.com/survey_responses/comm100-review-12855831/official_response/edit)

We're thrilled to hear that you found our onboarding process easy and that our interface and Salesforce integration met your expectations. We understand the challenge of recreating a knowledge base, and we appreciate your feedback on this. We're glad to hear that Comm100 is helping your team provide better customer service and streamline your processes.

Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 52 reviewers think of Comm100

4.4 out of 5 · Verified reviews from real users

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