# CocoSign Reviews **Vendor:** CocoFax **Category:** [E-Signature Software](https://www.g2.com/categories/e-signature) **Average Rating:** 4.7/5.0 **Total Reviews:** 113 ## About CocoSign CocoSign is a HIPAA-compliant cloud-based electronic signature software for SMBs and professionals. CocoSign stands as the easiest alternative to DocuSign and HelloSign with competitive pricing and straightforward features, helping businesses streamline eSignature workflows immensely and get contracts signed 5x faster. ## CocoSign Reviews ### 1. Avoid, non existent customer service! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about CocoSign?** Cocosign worked well for the first year and a half, but shortly after paying the annual renewal fee our customers were not receiving emails or documents to sign. Customers could not even sign documents sent via a signing link. Contacted Cocosign numerous times but they do not even have the courtesy to respond. I want a refund but again my request has been ignored. We are a charity who really rely on getting contracts signed so we can provide our service, and we have not been able to do this for nearly a month. Now having to find alternative solutions! Please do not sign up with cocosign if you value your business and customers, there is no support or help if problems arise! **What do you dislike about CocoSign?** No response from support, extremely disappointed and frustrated. Want a refund of our fee as we have not been able to use, obviously still waiting for a reply from them. Terrible service! **What problems is CocoSign solving and how is that benefiting you?** Cocosign has ultimately caused more problems for us that it is supposed to solve! **Official Response from Bill Naber:** > Hi there, Thank you for your feedback and suggestion. We've taken your thoughts to heart and updated some guides and tips for customers based on your suggestion. If you have any questions or further suggestions, please don’t hesitate to let us know. Best wishes! ### 2. Terrible Customer Service, System has periodic outages and issues. **Rating:** 0.0/5.0 stars **Reviewed by:** Steven C. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2024 **What do you like best about CocoSign?** Cocosign, for about two years, was a decent system with the ability to have unlimited links and templates. **What do you dislike about CocoSign?** Their customer service was subpar at best. Trying to get in contact with their support was almost impossible and non existent. We had issues pertaining to clients receiving emails and it took days to get a response and did not look good on our company. **What problems is CocoSign solving and how is that benefiting you?** Cocosign was supposed to help us ease our issues with our employees signing documents and clients signing off on electronic documents. However, their system had issues with emailing clients and preventing us from being able to work with them and eventually having to navigate away from their system. ### 3. cocosign | a very convenient service **Rating:** 5.0/5.0 stars **Reviewed by:** Mak A. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2022 **What do you like best about CocoSign?** the best thing I like about cocosign is the no credit card requirement **What do you dislike about CocoSign?** I would mention that the experience is a little overwhelming **What problems is CocoSign solving and how is that benefiting you?** CocoSign helped us to fast sign documents without a credit card ### 4. Excellent,reliable and helpful software for electronic signatures. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashraful I. | Small Business Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about CocoSign?** Its dashboard is amazing and anyone can work on it easily. I use CocoSign to digitally sign my documents and agreement with clients. This software makes coordination very easy with its real-time updates and tracking. I have always been satisfied with the software and how it serves the very purpose for which it was designed. By using an effective tool that streamlines our client's relationships, I can keep our clients stress-free. Overall CocoSign Is amazing software. **What do you dislike about CocoSign?** Nothing to complain about here! CocoSign worked well for me and I decided CocoSign is the best E-signing software. **Recommendations to others considering CocoSign:** I recommend it highly for those who are searching for a more easy, reliable, and very much helpful e-signing software. **What problems is CocoSign solving and how is that benefiting you?** My work became easier since I did not need to use another platform to e-sign and collect signatures from my co-workers. The benefit is not having to pay for a paid service to get paperwork signed. I am more productive with it since it makes my life easier. making it easier for the people to sign paperwork. It is saved me time enough to be relaxed and it is also reliable. ### 5. It's safe and convenient. **Rating:** 5.0/5.0 stars **Reviewed by:** Dr Madiha R. | Gynecologist and Obstetrician, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2021 **What do you like best about CocoSign?** Since I started using CocoSign, I have enjoyed how safe and secure it is for keeping medical records organized. I love the platform because it provides us with a virtual vault where we store patient documents records. Comparing it with previous applications and software that I've tried out before, it's very effective in getting medical documents signed on time. It has helped improve how we offer services to our patients. **What do you dislike about CocoSign?** Although CocoSign is mobile-friendly, I wouldn't say I like that there is no mobile app available for Android and Apple. Creating one would significantly improve the user experience. **Recommendations to others considering CocoSign:** It really is helping us a lot with its integration with our Hospital Management Software. Must-have tool to be integrated into your Management system to have ease in your documented operations. **What problems is CocoSign solving and how is that benefiting you?** Getting documents to be signed was a significant problem in our clinic, and it took lots of time to get orders signed. However, CocoSign solves this problem because healthcare professionals using the web app find it easy to handle the associated paperwork since it only requires internet connectivity. No longer are our patients forced to wait in line to get their documents approved. ### 6. Best E-signing tool to get NDA's and Project Proposals signed remotely for our Software Agency. **Rating:** 5.0/5.0 stars **Reviewed by:** Mehtab A. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2021 **What do you like best about CocoSign?** I love how this tool provides the flexibility to supervise documents, whether our recipient has seen a document or not. Moreover, we can inform them about sent documents and we can set reminders to let them know about the document. CocoSign comes in handy for our globally spread clients. It is very easy to upload forms, add a few fields, and navigate them by phone. I like that I can make certain fields necessary and others optional and that I can send them to many signers while making make sure I get valid signatures. **What do you dislike about CocoSign?** Having control of all documents using a mobile is all good until we have to get signs for our non-techy clients. They find it difficult to sign the documents through mobile, I hope they will make it easier for mobile too. **Recommendations to others considering CocoSign:** Other than a slightly difficult mobile version it's super easy to use and I think it's the best one available in the market. Highly recommended! **What problems is CocoSign solving and how is that benefiting you?** It really helps to be able to do everything from a complex NDA to a simple one-page agreement. CocoSign automation provides sending those documents to people who need to sign and then returning them as a completed and signed document is immaculate. Its document monitoring feature is extremely accurate and helps us get timely signatures often. **Official Response from Bill Naber:** > Hi Mehtab, Thank you for your feedback and for bringing this to our attention. We now have improved the signing steps in mobile and if you’re open to discussing your experience further, we can be reached at support@cocosign.com. Best wishes! ### 7. Easy to use e-sign software **Rating:** 5.0/5.0 stars **Reviewed by:** Mehedi H. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2021 **What do you like best about CocoSign?** "CocoSign is a digital signing software that allows users to sign documents online. According to the company’s blog post, ""CocoSign is an easy way for small businesses to sign documents online."" The software allows users to sign all types of digital documents, including PDFs and Microsoft Word documents. It has features like automatic signature recognition that scans all the text on the document to match it with your signature. The software also recognizes signatures from different states or regions." **What do you dislike about CocoSign?** The app has been really useful for me on the web. I don’t think they've released a mobile version yet. **What problems is CocoSign solving and how is that benefiting you?** CocoSign has been a great tool for our department, helping us make changes on student outlines. We've had to make some adjustments, but overall it's benefitted our department in the long run. A document that all our students were required to sign electronically. Unfortunately, some of our students were on campus during different days and times. **Official Response from Bill Naber:** > Hi Mehedi, Thank you for taking the time to give your feedback. I will pass it on to our product development team to see if the mobile application will be released. I’ll be sure to keep you updated. Best wishes! ### 8. Great little signature app **Rating:** 4.0/5.0 stars **Reviewed by:** Jason B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about CocoSign?** Easy to see who signed and who is left to sign the document. Easy flow from uploading the document to naming and assigning appropriate people to sign in the right place. **What do you dislike about CocoSign?** The only real thing I dislike is once you are set up that every time you open a document, it now open CocoSign. There needs to be a way to assign a default open doc. Not all the time do I want to have signage and usually just want to open the document regualry. This can be very annoying and takes away from the user experience. **What problems is CocoSign solving and how is that benefiting you?** To get everyone that needs to sign paperwork the ability to do so easily. The benefit is not having to use a paid service to get paperwork signed by the appropriate people. **Official Response from Bill Naber:** > Hi Jason, Thank you for your feedback and for bringing this to our attention. I would like to personally assist you with making things right. For better assistance, could you please provide more information regarding the document issue? If you’re open to discussing your experience further, we can be reached at support@cocosign.com. Best wishes! ### 9. Fast, Reliable and Affordable Software for E-sign **Rating:** 5.0/5.0 stars **Reviewed by:** Saima S. | Admissions Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about CocoSign?** First of all it is very easy to get sign up and is very easy to use. It is affective in business and It is affordable so that almost everybody can use it. It has very nice dashboard. Its easy for administrator to manage the things on the go. It is something great for e-signatures. I am happy while using this amzi **What do you dislike about CocoSign?** It is a very nice software and it is working properly. There is no reason to dislike this software. It it is cheap and affordable software so that everyone can use it. **Recommendations to others considering CocoSign:** I will recommend this nice software for sure to my contacts. **What problems is CocoSign solving and how is that benefiting you?** All students get their assignments signed with this software. All my offce administration is using this software for ease of business. I am using this with my new students as well. ### 10. Easy to use , eSignature , Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ghulam M. | Email Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2022 **What do you like best about CocoSign?** I like this tool it provides the flexibility to keep and organize records. As a Marketer, I use this tool for organizing the document that I want to send to my clients. Sometimes I want to send one document to many clients so the "Bulk send" feature of cocosign helps me a lot to do this. Handling signature paperwork is made extremely efficient with CocoSign’s features. Its interface is very user-friendly.it is easy to manage things and it is affordable so everybody can use it for business. **What do you dislike about CocoSign?** There is one thing that can be improved user experience that is mobile-friendly. Sometimes it is difficult to sign documents on mobile. **What problems is CocoSign solving and how is that benefiting you?** All my office administration uses this software for ease. We send documents to signing from everywhere and track the document. we use to style email requests for signatures with email template. **Official Response from Bill Naber:** > Hi Ghulam, Thank you so much for your review! We have improved the signing process on mobile and you can now easily sign the document by following the notification. Please kindly have a try and let us know if you need any further assistance. Best wishes! ## CocoSign Discussions - [How do i explore more on this](https://www.g2.com/discussions/how-do-i-explore-more-on-this) - 1 comment, 1 upvote - [This is good](https://www.g2.com/discussions/this-is-good) - 1 comment, 1 upvote - [How can I encourage my colleagues that this software is secure and no data will be stolen from them?](https://www.g2.com/discussions/how-can-i-encourage-my-colleagues-that-this-software-is-secure-and-no-data-will-be-stolen-from-them) - 1 comment, 1 upvote - [When are you planning to release the mobile version of this.](https://www.g2.com/discussions/when-are-you-planning-to-release-the-mobile-version-of-this) - 1 comment, 1 upvote - [How can i use CocoSign by mobile more promptly?](https://www.g2.com/discussions/how-can-i-use-cocosign-by-mobile-more-promptly) - 1 comment, 1 upvote - [View CocoSign pricing details and edition comparison](https://www.g2.com/products/cocosign/reviews/cocosign-review-4884512?section=pricing&secure%5Bexpires_at%5D=2026-05-16+10%3A38%3A09+-0500&secure%5Bsession_id%5D=eb3c035d-89bf-4d21-b522-260c27ac1aee&secure%5Btoken%5D=04d35712b72d0d3273760d039bf50b517fa00fcd6c0d575f5d6ea546a7161b5b&format=llm_user) ## CocoSign Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs ## Top CocoSign Alternatives - [Docusign](https://www.g2.com/products/docusign/reviews) - 4.5/5.0 (2,505 reviews) - [Xodo Sign](https://www.g2.com/products/xodo-sign/reviews) - 4.8/5.0 (2,740 reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - 4.7/5.0 (3,309 reviews)