--- title: CocoFax Reviews meta_title: 'CocoFax Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 188 reviews by the users' company size, role or industry to find out how CocoFax works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 188 scale: '5' date_modified: '2026-07-12' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CocoFax Reviews **Vendor:** CocoFax **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.6/5.0 **Total Reviews:** 188 ## About CocoFax CocoFax is an online HIPAA-compliant fax solution provider, integrated with Google, Microsoft, Slack and many others. It offers an easy-to-use alternative to fax machines for individual users, allowing them to fax from Google(Google Drive, Docs, Sheets), Microsoft(Word, PPT…) and email to fax(Gmail, hotmail, Yahoo..) , whether with a computer, cell phone or a Mac. Businesses can also easily integrate CocoFax into their workflow, adding team members and assigning roles and numbers in their account. With its 2FA and TLS 1.2 and AES 256 encryption measures, CocoFax makes sure that all data is well protected for businesses of all sectors and sizes. Users can also port their existing numbers to CocoFax at zero cost. It is easy, quick, secure with 24/7 live support for all possible queries. For enterprises, CocoFax also supports API connections to customize easy faxing solutions. ## CocoFax Pros & Cons **What users like:** - Users value the **reliable and high-quality fax transmissions** of CocoFax, making faxing easy and efficient. (4 reviews) - Users value the **ease of use** of CocoFax, enabling hassle-free faxing from desktop and mobile devices. (3 reviews) - Users value the **email notifications** from CocoFax, ensuring they never miss an important fax communication. (1 reviews) - Users value the **free services** of CocoFax, offering unlimited trials with permanent fax numbers. (1 reviews) - Users praise the **implementation ease** of CocoFax, allowing effortless fax sending from desktop and mobile devices. (1 reviews) - Integrations (1 reviews) - Reliability (1 reviews) - Remote Work (1 reviews) - Setup Ease (1 reviews) - Simple (1 reviews) **What users dislike:** - Users report **billing issues** with CocoFax, facing unresponsive support and unresolved payment problems, leading to frustration. (1 reviews) - Users express frustration over the **difficult setup** of CocoFax, which led to ongoing issues with fax functionality. (1 reviews) - Users often face **fax issues** with CocoFax, rendering the service frustrating and ineffective despite subscription payments. (1 reviews) - Users note a **limit of 60 pages per month** , which may restrict plans for heavier faxing needs. (1 reviews) - Users are frustrated by the **limited customization** options for facsimile cover pages in CocoFax. (1 reviews) - Poor Customer Support (1 reviews) ## CocoFax Reviews ### 1. Frustrating Experience, Poor Customer Support **Rating:** 0.0/5.0 stars **Reviewed by:** Evaristo D. **Reviewed Date:** November 04, 2025 **What do you like best about CocoFax?** Easy to pay - After payment everything is a nightmare. **What do you dislike about CocoFax?** I had significant issues with CocoFax that made my experience extremely frustrating. Firstly, the main purpose of using CocoFax was to receive faxes, but despite having paid the subscription, I received an error stating 'fax not available.' I was unable to receive any faxes. Despite paying twice for the service, neither of the fax numbers worked. Customer support was unresponsive and unhelpful, initially just advising to 'try again later,' and even after they claimed it should work, it never did. They also didn't process my refund request, which was particularly disappointing. Lastly, while setting up the service was easy, it ultimately never functioned, making the entire experience futile. I found the customer service especially lacking, to the point where I suggested they replace the entire team due to their unhelpfulness. **What problems is CocoFax solving and how is that benefiting you?** CocoFax was meant to provide me a fax number to receive faxes, but it didn't work, resulting in no received faxes. The promised service failed, and customer support was unhelpful, making it a negative experience. ### 2. Reliable, High-Quality Faxing with CocoFax **Rating:** 5.0/5.0 stars **Reviewed by:** Justin C. **Reviewed Date:** November 25, 2025 **What do you like best about CocoFax?** I appreciate that CocoFax is a reliable service for handling my important information, especially since there are no local places where I can fax my documents. I love the high-quality fax transmissions and the superb speed with which I can send faxes. Saving time is crucial for me, especially when I'm in a hurry, and CocoFax enables me to avoid traveling several miles to find a business that can fax for me. The ease of setup was also noteworthy, making the initial adoption straightforward. Overall, the service has met my expectations entirely. **What do you dislike about CocoFax?** I wish there was an Android app available on the Play Store for CocoFax. **What problems is CocoFax solving and how is that benefiting you?** CocoFax provides a reliable way to fax medical documents when local fax services aren't available, saving me time and travel. It offers high-quality, fast faxing, efficiently meeting my urgent needs. ### 3. Excellent for WFH **Rating:** 5.0/5.0 stars **Reviewed by:** Kay C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2025 **What do you like best about CocoFax?** I like the ease it provides for sending faxes through my desktop. As a small agency that is home-based, I don't have to buy a fax machine and can use this freely from my desktop and mobile device. Sending faxes have never been this easy, and the personalized fax numbers also is a huge plus. Me and my staff have easily implemented this within our agency, and we are able to use it as frequently as possible. This has been easily integrated within my agency, with it being as simple to send to fax numbers, emails, and for it to have Google, Slack and Microsoft integrations are another huge plus. I recommend CocoFax for those who are in need of sending faxes easily with no headaches. **What do you dislike about CocoFax?** There's not anything that I dislike about CocoFax. Everything has been working perfectly. **What problems is CocoFax solving and how is that benefiting you?** I am able to receive secured documents easily and quicker than email, as the fax is monitored by me at my agency. ### 4. GREAT SOFTWARE FOR SETTLING INSURER DISPUTES. **Rating:** 5.0/5.0 stars **Reviewed by:** DYLAN S. | ADMINISTRATOR, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about CocoFax?** EASILY NAVIGATED FOR ALL BUSINESS USES NEEDED. **What do you dislike about CocoFax?** NOT BEING ABLE TO SET A CUSTOMIZABLE FACSIMILE COVER PAGE. **What problems is CocoFax solving and how is that benefiting you?** OUR FACSIMILE NEEDS. ### 5. CocoFAx Review **Rating:** 5.0/5.0 stars **Reviewed by:** Андрей . | Research Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about CocoFax?** Easy to use desktop app. I use it to send and receive faxes. **What do you dislike about CocoFax?** Limit of 60 pages per month, although this does not affect me. **What problems is CocoFax solving and how is that benefiting you?** No need for a physical fax machine ### 6. Great even best thing is free trail without limit **Rating:** 5.0/5.0 stars **Reviewed by:** Mehedi A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about CocoFax?** Free trail without limit and not a temporary fax number. **What do you dislike about CocoFax?** All things are good and it will be too helpful for me. **What problems is CocoFax solving and how is that benefiting you?** I'm try many provider for get fax number but finally when i take a look on CocoFax it's really amazing. ### 7. Reasonable **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about CocoFax?** The ability to add contacts and send faxes without having to immediately sign up for a paid subscription is great. The process for putting the fax itself together is really helpful as well. Their subscription service with the additional benefits such as receiving faxes digitally is super low-cost compared to other services. If I thought I would use it more often, I would be more than willing to pay for the services. I also really appreciate that you can check the status of any outgoing faxes easily and clearly. **What do you dislike about CocoFax?** Aside from requiring a subscription to receive faxes or to reserve a permanent fax number, I have no complaints about CocoFax. I only need it in order to send some forms that I will be receiving via mail when they are filled out. **What problems is CocoFax solving and how is that benefiting you?** CocoFax is helping me send out forms that I needed to get somewhere ASAP, without having to phone elsewhere to get it sent. It saved me a bunch of juggling with sending the forms to another location that has a fax machine in order to get them sent out, as well as saved me 2.5 hours of driving to deliver the form by hand. ### 8. A better way to send faxes! **Rating:** 4.0/5.0 stars **Reviewed by:** Joe B. | IT Systems Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about CocoFax?** Cocofax is the best way to send faxes without dealing with hardware and printers. The interface is easy to use and my employees love it. Also, being HIIPA compliant is great. **What do you dislike about CocoFax?** Not much I dislike about Cocofax. The one thing I dislike is sometimes there can be a delay when sending faxes. **What problems is CocoFax solving and how is that benefiting you?** Faxing medical documents ### 9. Great features & Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2023 **What do you like best about CocoFax?** CocoFax is so easy to navigate; everything you need is easy to find. I love the email notifications of a fax received and sent. It integrates with my most used products like Google! The price is great too! **What do you dislike about CocoFax?** I have yet to see downsides at this time. **What problems is CocoFax solving and how is that benefiting you?** I am able to send and receive faxes quickly for my business with CocoFax ### 10. GREAT FEATURES! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about CocoFax?** Very simple to use, convenient, and has great features, like adding contacts, storage etc. Plus, the pricing its not bad; with all the features, you can't beat it. **What do you dislike about CocoFax?** I can't think of anything I don't like... **What problems is CocoFax solving and how is that benefiting you?** It's another option for the office machine. ## CocoFax Discussions - [How much time can I use the free Fax number as I as it's just for 24 hours? If have not use 10 free faxes and can I receive fax after 24hours or not plz guide me ?](https://www.g2.com/discussions/how-much-time-can-i-use-the-free-fax-number-as-i-as-it-s-just-for-24-hours-if-have-not-use-10-free-faxes-and-can-i-receive-fax-after-24hours-or-not-plz-guide-me) - 1 comment, 1 upvote - [How do I get a app on my iPhone](https://www.g2.com/discussions/how-do-i-get-a-app-on-my-iphone) - 1 comment, 1 upvote - [How Can I see my received faxes?](https://www.g2.com/discussions/how-can-i-see-my-received-faxes) - 1 comment, 1 upvote - [Can I have a free trial?](https://www.g2.com/discussions/can-i-have-a-free-trial) - 2 comments, 1 upvote - [Send faxes without a fax machine](https://www.g2.com/discussions/send-faxes-without-a-fax-machine) - 2 comments, 1 upvote - [View CocoFax pricing details and edition comparison](https://www.g2.com/products/cocofax/reviews/cocofax-review-4845602?section=pricing&secure%5Bexpires_at%5D=2026-07-12+20%3A12%3A22+-0500&secure%5Bsession_id%5D=84080d1a-c5d2-4306-a228-073fa5b59ffe&secure%5Btoken%5D=e4b44e1910958bff8fd0a4e8ec0a43a549901046a1e8d154659fb9bd909c7b3d&format=llm_user) ## CocoFax Features **Documents** - Editing - Document Signature - Storage **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts ## Top CocoFax Alternatives - [HelloFax](https://www.g2.com/products/hellofax/reviews) - 4.5/5.0 (57 reviews) - [Documo](https://www.g2.com/products/documo/reviews) - 4.6/5.0 (211 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (465 reviews)