Cathy C.

Retired

Small-Business (50 or fewer emp.)

6/24/2021

"Faxing for your needs"

5/5

What do you like best about CocoFax?

Great customer service. Very helpful getting the right package for your specific needs. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Depending on your package there are limitations on the number of pages. Review collected by and hosted on G2.com.

Response from Scott Murray of CocoFax

edit

Hi Cathy,

Your review is very concerning to us. We would appreciate it if you would contact our customer care team at [support@cocofax.com] if you're interested in packages with more pages.

CocoFax Reviews & Product Details

CocoFax is an online HIPAA-compliant fax solution provider, integrated with Google, Microsoft, Slack and many others. It offers an easy-to-use alternative to fax machines for individual users, allowing them to fax from Google(Google Drive, Docs, Sheets), Microsoft(Word, PPT…) and email to fax(Gmail, hotmail, Yahoo..) , whether with a computer, cell phone or a Mac. Businesses can also easily integrate CocoFax into their workflow, adding team members and assigning roles and numbers in their account. With its 2FA and TLS 1.2 and AES 256 encryption measures, CocoFax makes sure that all data is well protected for businesses of all sectors and sizes. Users can also port their existing numbers to CocoFax at zero cost. It is easy, quick, secure with 24/7 live support for all possible queries. For enterprises, CocoFax also supports API connections to customize easy faxing solutions.

Seller

CocoFax

Discussions

CocoFax Community

Languages Supported

English

Product Description

CocoFax is a cloud-based HIPAA compliant fax solution to cross-platform sending and receiving faxes securely and reliably. A stable & fast user interface, perfectly secured archive, email-fax communicative solution, international coverage, and G Suite integration make CocoFax seamlessly integrated into any business and administration occasions. You will find CocoFax to be the fittest online fax system for all small-middle sized companies, healthcare & administrative management, and individual uses.

Overview by

Scott Murray (Director of Neol Innocation Ltd,.)

Pricing

Pricing provided by CocoFax.

Lite

$7.99

60 pages Per Month

Basic

$12.99

200 pages Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

CocoFax Integrations

(1)

Integration information sourced from real user reviews.

CocoFax Media

Try CocoFax’s 14 days free trial. You will get a free fax number from CocoFax. In fact, you can even choose your own fax number.Once you are done with the sign up process, you will be taken to your CocoFax dashboard. You can also access this dashboard through any computer just by logging into you...

You can click Setting Fax Cover to customize your fax cover, and click the Setting icon for other settings such as the Retry option.

To send a fax, you will have to click on the ‘NEW FAX’ button on the corner of the dashboard. This will open a fax creation popup. You can draft your fax here.

Once the ‘Send Fax’ popup has opened, you can create your fax by filling these fields: In the ‘To’ field, enter the fax number of the receiver. If you want to add a note ot the fax, you can add it in the ‘Subject’ field. You can also add a cover page to the fax if you wish. This page will appea...

Once you have created the fax, you can hit on ‘Send Now’ button. CocoFax will dial the receiver’s fax machine and transmit your fax.

country code + fax number + @cocofax.net, you can fax from Gmail and outlook as this operation.

G2 reviews are authentic and verified.

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Evaristo D.

11/4/2025

"Frustrating Experience, Poor Customer Support"

0/5

What do you like best about CocoFax?

Easy to pay - After payment everything is a nightmare. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I had significant issues with CocoFax that made my experience extremely frustrating. Firstly, the main purpose of using CocoFax was to receive faxes, but despite having paid the subscription, I received an error stating 'fax not available.' I was unable to receive any faxes. Despite paying twice for the service, neither of the fax numbers worked. Customer support was unresponsive and unhelpful, initially just advising to 'try again later,' and even after they claimed it should work, it never did. They also didn't process my refund request, which was particularly disappointing. Lastly, while setting up the service was easy, it ultimately never functioned, making the entire experience futile. I found the customer service especially lacking, to the point where I suggested they replace the entire team due to their unhelpfulness. Review collected by and hosted on G2.com.

Justin C.

11/25/2025

"Reliable, High-Quality Faxing with CocoFax"

5/5

What do you like best about CocoFax?

I appreciate that CocoFax is a reliable service for handling my important information, especially since there are no local places where I can fax my documents. I love the high-quality fax transmissions and the superb speed with which I can send faxes. Saving time is crucial for me, especially when I'm in a hurry, and CocoFax enables me to avoid traveling several miles to find a business that can fax for me. The ease of setup was also noteworthy, making the initial adoption straightforward. Overall, the service has met my expectations entirely. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I wish there was an Android app available on the Play Store for CocoFax. Review collected by and hosted on G2.com.

Kay C.

Director

Small-Business (50 or fewer emp.)

5/8/2025

"Excellent for WFH"

5/5

What do you like best about CocoFax?

I like the ease it provides for sending faxes through my desktop. As a small agency that is home-based, I don't have to buy a fax machine and can use this freely from my desktop and mobile device. Sending faxes have never been this easy, and the personalized fax numbers also is a huge plus. Me and my staff have easily implemented this within our agency, and we are able to use it as frequently as possible. This has been easily integrated within my agency, with it being as simple to send to fax numbers, emails, and for it to have Google, Slack and Microsoft integrations are another huge plus. I recommend CocoFax for those who are in need of sending faxes easily with no headaches. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

There's not anything that I dislike about CocoFax. Everything has been working perfectly. Review collected by and hosted on G2.com.

DYLAN S.

ADMINISTRATOR

Small-Business (50 or fewer emp.)

9/23/2025

"GREAT SOFTWARE FOR SETTLING INSURER DISPUTES."

5/5

What do you like best about CocoFax?

EASILY NAVIGATED FOR ALL BUSINESS USES NEEDED. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

NOT BEING ABLE TO SET A CUSTOMIZABLE FACSIMILE COVER PAGE. Review collected by and hosted on G2.com.

Андрей .

Research Scientist

Small-Business (50 or fewer emp.)

4/23/2025

"CocoFAx Review"

5/5

What do you like best about CocoFax?

Easy to use desktop app. I use it to send and receive faxes. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Limit of 60 pages per month, although this does not affect me. Review collected by and hosted on G2.com.

Mehedi A.

Owner

Small-Business (50 or fewer emp.)

3/10/2025

"Great even best thing is free trail without limit"

5/5

What do you like best about CocoFax?

Free trail without limit and not a temporary fax number. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

All things are good and it will be too helpful for me. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Small-Business (50 or fewer emp.)

1/10/2024

"Reasonable"

2.5/5

What do you like best about CocoFax?

The ability to add contacts and send faxes without having to immediately sign up for a paid subscription is great. The process for putting the fax itself together is really helpful as well. Their subscription service with the additional benefits such as receiving faxes digitally is super low-cost compared to other services. If I thought I would use it more often, I would be more than willing to pay for the services. I also really appreciate that you can check the status of any outgoing faxes easily and clearly. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Aside from requiring a subscription to receive faxes or to reserve a permanent fax number, I have no complaints about CocoFax. I only need it in order to send some forms that I will be receiving via mail when they are filled out. Review collected by and hosted on G2.com.

What problems is CocoFax solving and how is that benefiting you?

CocoFax is helping me send out forms that I needed to get somewhere ASAP, without having to phone elsewhere to get it sent. It saved me a bunch of juggling with sending the forms to another location that has a fax machine in order to get them sent out, as well as saved me 2.5 hours of driving to deliver the form by hand. Review collected by and hosted on G2.com.

Joe B.

IT Systems Specialist

Mid-Market (51-1000 emp.)

12/7/2023

"A better way to send faxes!"

4/5

What do you like best about CocoFax?

Cocofax is the best way to send faxes without dealing with hardware and printers. The interface is easy to use and my employees love it. Also, being HIIPA compliant is great. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

Not much I dislike about Cocofax. The one thing I dislike is sometimes there can be a delay when sending faxes. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

8/28/2023

"Great features & Easy to use"

5/5

What do you like best about CocoFax?

CocoFax is so easy to navigate; everything you need is easy to find. I love the email notifications of a fax received and sent. It integrates with my most used products like Google! The price is great too! Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I have yet to see downsides at this time. Review collected by and hosted on G2.com.

Verified User in Law Practice

Small-Business (50 or fewer emp.)

5/18/2023

"GREAT FEATURES!"

5/5

What do you like best about CocoFax?

Very simple to use, convenient, and has great features, like adding contacts, storage etc. Plus, the pricing its not bad; with all the features, you can't beat it. Review collected by and hosted on G2.com.

What do you dislike about CocoFax?

I can't think of anything I don't like... Review collected by and hosted on G2.com.