![Conor O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Conor O.")
CO

Conor O.

Director

8/18/2021

"Buy cheap, buy twice - avoid at all costs"

0/5

What do you like best about CloudTalk?

The concept is great, an internet based call center and phone management system is a fantastic idea on paper. The ability to use employees phones to route incoming calls would allow a company to operate around the clock across different geographic regions. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

CloudTalk is an absolute joke of a service and there is not a day that goes by without an issue:

- dropped calls

- missed calls

- phone doesn't ring sometimes despite customers repeatedly calling

- the phone sometimes rings and even after clicking answer it won't pick up or it will disengage the call

- the phone rings and freezes when you attempt to open the app on your phone or computer

- CloudTalk support are not helpful at all, basically blaming their bad service on us

These are the basics of a call/ telephony service and CloudTalk cannot get them right so I won't even start on some of the more advanced services they tout.

Stay away at all costs and don't even get started with them. Implementing a call service in a business is one of the most time consuming and resource intensive tasks requiring integration with CRM systems, sales processes, answering services, automated call routing messages and decision trees etc.

We unfortunately went down the route of doing all this with CloudTalk and now we have to do it again with a new service because there is no end in sight with CloudTalk - this means that we've had to redo all this work twice and the migration away from CloudTalk has taken months. Buy cheap, buy twice is what they say I suppose. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

CloutTalk manages our phone systems, call routing to support and sales staff as well as automated call answering, routing, messaging etc.

None of which is done well. Review collected by and hosted on G2.com.

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