# CloudTalk Reviews **Vendor:** CloudTalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,758 ## About CloudTalk CloudTalk is the leading global AI business calling software for growing SMBs, offering unparalleled call quality and country coverage. Over 4,000 modern SMBs rely on CloudTalk's crystal-clear call quality in over 160 countries, seamless integration with existing systems, and AI-powered analytics to have MORE and BETTER calls. Best-in-class dialers, CTIs, productivity features, and seamless integrations boost call volume by up to 120%. Superior call quality, extensive country coverage, AI-powered coaching, call recordings, transcripts, and more ensure every conversation is effective and professional. Whether you need a powerful phone system to scale outbound sales, a reliable phone option to support your existing help and service channels, or a modern replacement for traditional phone lines and manual dialing, CloudTalk is designed to meet your needs and drive your global growth. Learn more on a 1:1 personalized demo: https://www.cloudtalk.io/demo/ ## CloudTalk Pros & Cons **What users like:** - Users value the **ease of use** of CloudTalk, highlighting its intuitive interface and time-saving features. (358 reviews) - Users praise the **reliability** of CloudTalk, highlighting its consistent connection and ease of use. (170 reviews) - Users appreciate the **intuitive interface** of CloudTalk, making it easy to navigate and efficiently manage calls. (162 reviews) - Users value the **ease of obtaining local numbers** with CloudTalk, enhancing efficiency and call quality. (155 reviews) - Users value the **smart call routing and real-time analytics** of CloudTalk, enhancing efficiency for sales and support teams. (152 reviews) - Call Quality (139 reviews) - Easy Integration (127 reviews) - User Interface (127 reviews) - Call Recording (125 reviews) - Users praise the **excellent customer support** of CloudTalk, highlighting their quick responses and effective cooperation. (124 reviews) **What users dislike:** - Users experience **call issues** such as missing dial tones and connectivity problems, leading to frustrating communication challenges. (176 reviews) - Users face occasional **connection issues** that disrupt operations, though they are generally resolved quickly. (81 reviews) - Users highlight **call management issues** , such as difficulties in transferring calls and mobile app limitations impacting efficiency. (69 reviews) - Users express frustration over **missing features** like email coordination, client uploads, and inadequate reporting capabilities. (68 reviews) - Users experience **poor connectivity** with CloudTalk, encountering frequent issues that disrupt their overall usage and efficiency. (50 reviews) - Software Bugs (49 reviews) - Dialer Issues (47 reviews) - Users experience issues with **number display and high costs** for adding new contacts, complicating the calling process. (44 reviews) - Users experience **integration issues** with CloudTalk, leading to conflicts and interruptions during use with other apps. (42 reviews) - Technical Issues (41 reviews) ## CloudTalk Reviews ### 1. Simple, Reliable Calling with Clear Audio and Handy CRM Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Emmanuel C. J. | Director of Digital Marketing and Sales, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about CloudTalk?** What I like best about CloudTalk is how simple it makes everyday calling. The platform is easy to use, calls are clear, and features like call routing and CRM integration help keep everything organized. It saves time for the team and makes customer communication smoother, especially when working remotely. Overall, it feels reliable and efficient without being complicated. **What do you dislike about CloudTalk?** One thing I dislike about CloudTalk is that it can take a little time to get used to all the features. Sometimes the call quality depends heavily on the internet connection, and the cost can add up quickly if you need extra features. It works well overall, but those small issues can be frustrating. **What problems is CloudTalk solving and how is that benefiting you?** For me, the main benefit is that it makes communication easier and faster. Calls don’t get lost, customers are answered more quickly, and it’s simpler to keep track of conversations. It also saves time because a lot of the work (like routing calls or logging info) happens automatically, so the team can focus more on actually helping customers. ### 2. Good call center tool for customer service **Rating:** 4.5/5.0 stars **Reviewed by:** CINDY R. | Customer Service Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about CloudTalk?** Honestly, what i liked most was how easy it was to just, get on a call. No complicate setup, no hunting thorugh menus you log in, and you're ready to take calls. For a customer service team handling a high volume of interactions every days, that kind of simplicty actually matters a lot **What do you dislike about CloudTalk?** Honestly, the part that frustrated me most was the reporting. The data was there, but getting it into a format that actually made sense for our team took way more effort than it should. I remember needing to pull some call metrics for a weekly review and spending more time wrestling with the filters than actually analyzing anything. It felt like the reports were built for someone else's workflow, not ours. And the new dashboard i know they updated it at some point honestly took some getting used to, and even after that, i ran into small bugs here and there. Nothing catastrophic, but the kind of thing that slows you down when you're already juggling multiple clients at once **What problems is CloudTalk solving and how is that benefiting you?** : The biggest problem it solved for us was keeping everything centralized. Before CloudTalk, we were jumping between tools — notes here, call logs somewhere else, client info in another tab. It was messy and easy to lose track of things. With CloudTalk, especially connected to HubSpot, everything lived in one place. That made a real difference when you're handling back-to-back calls and need context fast ### 3. Solid Call Quality and Smooth HubSpot Integration That Saves Time **Rating:** 4.0/5.0 stars **Reviewed by:** NANETTE P. | Customer Service Contact, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2026 **What do you like best about CloudTalk?** Honestly, the thing I like most is how easy it is to handle calls without everything falling apart on you. Like, the call quality is generally pretty solid, and the fact that it integrates with HubSpot has been a huge time-saver for us. When a customer calls, their info just pops up automatically — you're not scrambling around trying to find who you're talking to. That alone makes a big difference when you're dealing with a high volume of calls. **What do you dislike about CloudTalk?** The supervisor monitoring tools are a bit basic. Like, I know my team lead can listen in on calls, but the whole whisper coaching feature — where they can talk to you without the customer hearing — it works, but it's not smooth at all. Sometimes there's a delay or it cuts in weird and it throws you off mid-call. You'd expect that to be more polished for a tool that's marketed as a full contact center solution. **What problems is CloudTalk solving and how is that benefiting you?** So the main thing we were struggling with before was response times and missed calls. Customers would call, nobody would pick up, and we had no real way of knowing how bad the problem was. With CloudTalk at least now we have the queue visibility and the missed call tracking, so we can actually see where the gaps are and adjust staffing accordingly. ### 4. Solid cloud phone system, easy to manage. **Rating:** 4.0/5.0 stars **Reviewed by:** MIGUEL ANGEL P. | IT Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2026 **What do you like best about CloudTalk?** Fromt IT admin perspective, what stands out most is how straightforward the user management is. Adding agents, assigning numbers, and setting permissions are all handled in one place without requiring heavy technical knowledge. The integrations are a strong point too. Hubspot syncs call logs automatically, wich saves the team a lot of manual work. Being cloud-based also menas no physical infrastructure to manage and agents can connect from anywhere with minital IT setup. **What do you dislike about CloudTalk?** The reporting section could use some improvement. It’s functional, but it lacks the depth and customization that a larger team really needs. Also, I’ve run into occasional bugs in the dashboard—for example, the user creation flow sometimes glitches, or the history section freezes—which can be frustrating from an admin standpoint. **What problems is CloudTalk solving and how is that benefiting you?** Cloudtalk solves the need for a centralized, cloud-based communication system without requiring complex on-site infrastructure. For IT, that means less hardware to maintain and easier user managment across the organization. It also eliminates the manual work of logging calls by integration directly with CRM tools lik Hubspot- agents and managers get the information they need without extra steps. Overall, it simplifies how the theam communicates internally and whith clients, wich reduces the workload on IT and keeps operations running smoothly. ### 5. Good VoIP for day-to-day. **Rating:** 4.0/5.0 stars **Reviewed by:** CAMILA VALENTINA N. | Salesperson, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about CloudTalk?** Honestly, what makes my life easiest is the Hubspot integration. Our team uses Hubspot, and I love that when a call comes in, the client’s profile automatically pops up on the screen. It’s also really great how easy it is to buy local numbers from other countries for our international campaigns. It’s not perfect, though—sometimes the desktop app freezes a bit and you have to restart it. **What do you dislike about CloudTalk?** I think the biggest day-to-day headache is the app’s stability. Like I mentioned earlier, sometimes it just freezes or suddenly gets a bit clunky for no clear reason. When you’re in peak call hours or have an important client on the line, it’s incredibly frustrating to have to force-quit the app and reopen it just to keep going. And the analytics module could definitely be better. The basic reports are fine. **What problems is CloudTalk solving and how is that benefiting you?** The main problem it solved for us was the mess of having our phone system completely separate from our customer data. We used to waste a ton of time manually dialing numbers and logging every single call. Now, with the click-to-call feature right from our CRM, the whole workflow is just way faster. How does it benefit me directly? Basically, it takes the boring, manual admin worf odd my plate. I hit my daily call quota much faster and with a lot less burnout. Plus, since people are actually answering the phone when they see a local number, it's obviously a lot easier to book meetings or close sales. ### 6. "Seamless, Reliable, and Feature-Rich – A Must-Have Communication Tool!" **Rating:** 5.0/5.0 stars **Reviewed by:** Prashant S. | Team Lead Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2025 **What do you like best about CloudTalk?** CloudTalk has exceeded our expectations in every way! The platform is intuitive, making it easy to onboard our team and integrate with our existing tools. The call quality is crystal clear, and the advanced features—like smart routing and real-time analytics—have significantly improved our workflow. What truly stands out is the exceptional customer support. The team is proactive, quick to respond, and always goes the extra mile to ensure a smooth experience. If you're looking for a reliable and scalable VoIP solution, CloudTalk is the way to go! **What do you dislike about CloudTalk?** Nothing much as downsizing for me. It is a great tool **What problems is CloudTalk solving and how is that benefiting you?** Seamless Remote Communication – With a cloud-based solution, our team can stay connected from anywhere, ensuring smooth operations and customer interactions without being tied to a physical office. High-Quality, Reliable Calls – The crystal-clear call quality and minimal downtime improve client interactions, reducing misunderstandings and enhancing overall professionalism. ### 7. Organized Communication for Efficient Engineering Collaboration with CloudTalk **Rating:** 5.0/5.0 stars **Reviewed by:** VINAY P. | Mechanical Design Engineer, Design, Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is how it brings structure and clarity to communication, especially when handling multiple interactions in a professional environment. From my experience, where coordination and clear communication are important alongside technical work, having a centralized calling platform helps keep everything organized. Features like call history and call recording are particularly useful, as they allow me to revisit discussions and ensure nothing is missed similar to how we refer back to design notes or documentation in engineering workflows. It also helps in maintaining accountability and clarity when multiple stakeholders are involved. Another aspect I appreciate is its ease of use. The interface is straightforward, and setting up or managing calls doesn’t require much effort. Overall, CloudTalk helps improve communication efficiency while keeping interactions well documented and easy to track. **What do you dislike about CloudTalk?** One area where CloudTalk could improve is in its advanced customization and reporting capabilities. While it handles day-to day calling efficiently, extracting more detailed insights or tailoring reports for specific needs feels somewhat limited. From my experience, when working in environments where tracking and analyzing communication data is important, having deeper reporting options would be beneficial. There are also occasional minor delays or dependency on internet stability, which can impact call consistency at times. Overall, these are not major issues, but enhancing flexibility in reporting and improving performance consistency would make the platform even more effective for professional use. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk primarily solves the challenge of managing communication in a structured and trackable way. In many professional environments, especially when coordinating with multiple stakeholders, conversations can easily become scattered across personal calls, emails, or different platforms, making it difficult to maintain clarity and follow ups. From my experience, CloudTalk brings all call interactions into one centralized system. Features like call logging, recording, and history tracking make it much easier to refer back to previous discussions, which is very helpful when aligning on requirements or clarifying details similar to how we rely on documented data in engineering workflows. It also improves accountability, as every interaction is recorded and can be reviewed if needed. This reduces the chances of miscommunication and ensures that important points are not missed. Additionally, having a clear record of communication helps in better coordination and faster decision-making. Overall, CloudTalk has made communication more organised, transparent, and reliable, which directly improves efficiency and reduces confusion in day to day work. ### 8. Efficient and centralized business communication **Rating:** 5.0/5.0 stars **Reviewed by:** ISABELLA CAMILA R. | Supervisor Interno, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about CloudTalk?** Having the call history, recordings, and metrics on a single platform saves the team time and allows for more efficient tracking of each interaction with customers. **What do you dislike about CloudTalk?** Perhaps it could be integrated so that several users (who make calls) could use a single user account for all to make calls from one number. For example: The entire Customer Service team could use only one username and password simultaneously and call from the number they have assigned, and a type of description could be added for the general user in which the order of the people who have access to this account can be maintained. **What problems is CloudTalk solving and how is that benefiting you?** Allow the team to operate from any device without relying on traditional telephone infrastructure, which reduces costs and improves operational efficiency. Real-time monitoring and access to call history facilitate decision-making and team performance control. ### 9. Solid tool for sales. **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos Andrés R. | Auditor Comercial, Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2026 **What do you like best about CloudTalk?** What I value most about Cloudtalk is the ease of tracking calls directly from the CRM (HubSpot). Before, we used to waste time searching for recordings or manually noting what was discussed with each client, and now the entire recording is logged in the client's contact. I also find the call queue feature very useful. When the team is busy, clients don't go unanswered, and this is reflected in the contact rate. In sales, a missed call can be an opportunity that doesn't come back. **What do you dislike about CloudTalk?** Password management in the new dashboard is quite more cumbersome than in the previous panel (https://my.cloudtalk.io/). Before, the process was straightforward and quick, but now there are more intermediate steps and it's not well indicated where to do it. For a sales team where agent turnover is frequent, resetting access should be something agile and uncomplicated. It's a detail that seems minor but in day-to-day operations generates small frictions that accumulate. **What problems is CloudTalk solving and how is that benefiting you?** The main problem it solves is the dispersion of communication. Before, we had calls on one side, emails on another, and the CRM outdated. CloudTalk centralizes all the contact history with each client in one place, which allows me to audit the sales team's work in a much more organized and objective way. ### 10. User-Friendly Interface, Reliable Call Quality, and Helpful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Maria Nathalia R. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about CloudTalk?** What I like most about CloudTalk is its user-friendly interface and reliable call quality. It’s easy to navigate, even for new team members, and the analytics features are very helpful for tracking performance and monitoring productivity. I also appreciate how smoothly it integrates with other tools we use, which makes our daily workflow more efficient and organized. **What do you dislike about CloudTalk?** There are times when communication with customer support can be a bit challenging, especially when addressing more specific or technical concerns. Occasionally, there can also be minor delays or system lags during peak hours. However, the support team is generally patient and approachable, and they do their best to assist. **What problems is CloudTalk solving and how is that benefiting you?** CloudTalk helps us centralize and manage our customer communications more efficiently. Before using it, tracking calls and monitoring performance was more time-consuming. With CloudTalk’s call tracking, analytics, and integrations, we’re able to respond faster, monitor team performance more effectively, and improve overall customer experience. This has helped streamline our operations and increase productivity. ## CloudTalk Discussions - [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) - 1 comment, 1 upvote - [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) - 1 comment, 1 upvote - [Cloudtalk or alternative. Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) - 1 comment, 1 upvote - [Summary of Contacts and Call Logs](https://www.g2.com/discussions/31039-summary-of-contacts-and-call-logs) - 1 comment, 1 upvote - [View CloudTalk pricing details and edition comparison](https://www.g2.com/products/cloudtalk/reviews/cloudtalk-review-12398855?section=pricing&secure%5Bexpires_at%5D=2026-05-07+05%3A56%3A33+-0500&secure%5Bsession_id%5D=0997975e-cbc2-47fd-8767-1d4e14e7a041&secure%5Btoken%5D=b75831749f1635f983da5801be5c86b95e3754c0fcbb0fc70adffe93f1a6169d&format=llm_user) ## CloudTalk Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Airtable](https://www.g2.com/products/airtable/reviews) - [Amplemarket](https://www.g2.com/products/amplemarket/reviews) - 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Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top CloudTalk Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,352 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,449 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,422 reviews)