G2

Jordi B.

CEO

Small-Business (50 or fewer emp.)

9/4/2026

"Excellent Tool for Managing and Scaling a Sales Team"

5/5

What do you like best about CloudTalk?

I’ve tried quite a few different cold calling and sales communication platforms, but CloudTalk is by far the one I’ve been most satisfied with. What I value most is the level of control and visibility it gives me over our calling activity.

The reporting and analytics are especially useful. I can easily see the data I need to understand how the team is performing, monitor activity, and identify areas where we can improve. Having all of this information in one place makes it much easier to manage the sales process and make decisions based on actual data rather than assumptions.

Another feature I find extremely valuable is the ability to listen back to calls. This has been particularly useful for training our sales representatives. Instead of relying only on what a salesperson tells me about a call, I can actually listen to real conversations, identify what went well, spot mistakes, and use specific examples to help the team improve. It has become a very practical training and coaching tool for us.

I also like the ability to add notes and keep track of relevant information around calls. There are a lot of additional features that make the platform more useful than just a tool for making phone calls.

One unexpected benefit has been how much easier it has made managing and improving our sales team. The combination of call recordings, metrics, data, and notes gives me a much clearer picture of what is actually happening on the phones.

I’ve tested many other solutions in the past, and they either lacked the features I needed or didn’t give me the same level of control. CloudTalk has become an important part of our cold calling workflow, and overall, I’m very happy with it. Review collected by and hosted on G2.com.

What do you dislike about CloudTalk?

The main thing I would improve about CloudTalk is the initial onboarding process. Although the platform is intuitive and relatively easy to understand, it does take a few hours to properly learn all of its features and understand how to get the most out of it.

This is even more noticeable when onboarding a sales team. You need to spend some additional time training the team so everyone can use the platform confidently and take advantage of its different features.

That said, I think this is also a consequence of CloudTalk offering so many functionalities and options. Once you understand how everything works, the platform is very straightforward to use. Review collected by and hosted on G2.com.

What problems is CloudTalk solving and how is that benefiting you?

The main problem CloudTalk solves for me is the lack of visibility and control over my sales team’s calling activity.

Before using CloudTalk, it was difficult to properly monitor what my sales representatives were actually doing. I couldn’t easily track the total number of calls, who they were calling, or, most importantly, what was being discussed during those conversations. This made it much harder to measure performance and ensure the quality of the sales process.

With CloudTalk, I now have much better visibility into both the input and the output of the sales team. I can track calling activity and review actual conversations, which allows me to understand not only how much work is being done, but also the quality of that work. Review collected by and hosted on G2.com.