UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Disappointing support: unhelpful chatbot and frustrating email service"
What do you like best about CloudTalk?
Useful for making international sales calls with different phone numbers. Review collected by and hosted on G2.com.
What do you dislike about CloudTalk?
The support is really disappointing for such a tool. You always talk to their AI chatbot that doesn't know how to answer half of the questions. The knowledge base articles lack a lot of important information. When you manage to talk to a person via email and reply to the email, you get an automatic message that you can't write to them by email, and you have to start a ticket again. It's quite surreal that the experience can be so bad. Review collected by and hosted on G2.com.