It's been two months since this profile received a new review

Mark R.

E-Commerce Account Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/3/2019

"Awesome for Email Marketing, Buggy and Clunky Though"

3/5

What do you like best about ClientTether.com?

I love the drip system for email marketing. The Action Plans are easy to set up and the ability to text and call is powerful. I do love that I am able to do everything in here (Even if it isn't the best). I am able to manage a pipeline and email marketing campaign. The team, support, and future capabilities is amazing. They really do care about you and will drop everything to make sure you are taken care of. And they are always updating their software, so it will get better, but it just has too many problems right now. Review collected by and hosted on G2.com.

What do you dislike about ClientTether.com?

A LOT. This system is honestly hard to use and it looks like it was made in the early 90's. Their support is AMAZING. But it doesn't change the fact that it is not intuitive, the system is clunky and always seems to bug out, and it just gets frustrating to use. Their system for managing emails is TERRIBLE. You go to the history tab and it shows you the emails you've sent and text messages received, but it doesn't record responses from emails! What!? That should be a basic feature. So I have to leave the tool and go to my emails and search for the name to find their past responses. Texting is awesome, but you don't have a conversation started with your number. It starts with the generic number on here and it notifies you that they responded. Then you reach out again with your number and rarely do you hear back because they don't recognize the number or don't remember responding. Again, I can't stress enough how clunky the system is. Review collected by and hosted on G2.com.

Response from Dave Hansen of ClientTether.com

edit

Mark - Thanks for your feedback. I know the text automation helped you double your pipeline in the first month or two of using our platform. Sorry that you experienced some bumps along the way. We'd love to get your updated feedback on all of the new tools and updates our team has released since you left this review. Best of luck!

ClientTether.com Reviews & Product Details

Connect instantly with leads generated through your marketing efforts with our sales engagement automation platform and CRM. Send a personalized text message, receive a phone call, send an email or even a box of brownies within 29 seconds, when you receive a lead to maximize lead conversion. Our Franchise clients love that they can guarantee 100% lead follow-up across their networks using our platform. Convert leads effortlessly through our automated follow-up and scheduling technology. Schedule appointments, calls, texts and emails to your customers according to your desired time frame and frequency. Also, ensure your team is following up consistently with each quote, each lost opportunity, and each converted lead. Create long-term relationships and retain customers through our automated retention program. Engage with your clients with minimal effort from you. Schedule emails, texts, and calls, and send personalized post cards, thank you cards, brownies, golf balls, or other physical media to create a rich, omni-channel retention and re-engagement strategy. Use our integrated proposal management tools to create beautiful proposals or quick quotes. Receive notifications when they have been opened, and when your clients have used our e-signature tools to sign and approve your job. Automate online review management to make sure you optimize your online reputation using our reputation manager tool as well. Our platform was designed for home service and other service franchises and businesses. Our data architecture enables franchise systems to deploy our platform out of the box without massive customization to meet their needs. Business owners and franchisors alike love our visual pipeline and our dynamic dashboards. Track and monitor growth across lead flow, lead attribution, sales progression, activity, and close rates across multi-location or multi-unit businesses.

Seller

ClientTether

Discussions

ClientTether.com Community

Languages Supported

English

Overview by

Mitch Labrum (co-founder | ceo at ClientTether)

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ClientTether.com Media

Sales, leads, & sales progress dashboards

ClientTether.com Demo - CRM - Client view list

In this view, you can see how to send mass emails or text messages via filtering or client parameters

ClientTether.com Demo - Client History - automatically updated

All actions that are scheduled, sent, or automatically send from ClientTether are also recorded in the Client history automatically

ClientTether.com Demo - Action Plan Creation

Building a sequence of automated touch points is easy and intuitive.

ClientTether.com Reviews (11)

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ADRIAN R.

Small-Business (50 or fewer emp.)

3/15/2023

"Great product and great team"

5/5

What do you like best about ClientTether.com?

Integrations to 3rd party software to fill the product needs Review collected by and hosted on G2.com.

What do you dislike about ClientTether.com?

It's a great product backed by a great time. No worse than it's competitors. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

11/16/2020

"Strong Results and ROI"

5/5

What do you like best about ClientTether.com?

When engaging and converting leads, Client Tether is our secret weapon! Since we've started using the system, our sales teams, I have seen a strong increase in the number of scheduled appointments and sold jobs. The CT support team has done a very good job helping our team implement this across our nationwide company, which is always a challenging problem. The Client Tether support team has been highly engaged with our CTO, Director of Operations and various other teams to ensure our success with the platform. Review collected by and hosted on G2.com.

What do you dislike about ClientTether.com?

There are some features that are redundant with other software programs we use. However, the core features that we utilize are excellent and are not present in our other software platforms so Client Tether has been a strong addition to our tech stack. Our team also struggled with the initial set up process, however, the Client Tether team provided excellent support every step of the way. Review collected by and hosted on G2.com.

Recommendations to others considering ClientTether.com:

My best advice is to give Client Tether a shot. The CT team is very proactive, provides excellent service, and is highly engaged in client success, which we have appreciated from day one. Review collected by and hosted on G2.com.

What problems is ClientTether.com solving and how is that benefiting you?

The primary problem we are solving is lead engagement, lead to quote conversion and lead nurturing. Across the board, we have seen an increase in conversions and a lift in sales. Client Tether has been an excellent tool for our nationwide network of dealers who rely on the system to help convert more leads into appointments and sales, Review collected by and hosted on G2.com.

Brian H.

Chief Marketing Officer (CMO)

Mid-Market (51-1000 emp.)

10/5/2020

"Key part of our retail lead generation strategy"

5/5

What do you like best about ClientTether.com?

We like the ability to submit leads from our field lead generation team and have those leads automatically enter predefined action plans for contact and scheduling. We don't use CT for anything after the appointment is booked, but I know they have a lot of features to aid in followup and sales. The people we work with at CT have been fairly responsive and willing to help adapt the product to our business. Review collected by and hosted on G2.com.

What do you dislike about ClientTether.com?

There have been bugs that come with growth which has made it less reliable at times, but the CT team has been good about fixing things quickly to keep us up and running. Review collected by and hosted on G2.com.

Recommendations to others considering ClientTether.com:

Try it out. Their team is great about adapting to you. Review collected by and hosted on G2.com.

What problems is ClientTether.com solving and how is that benefiting you?

We use CT to automate client contact and scheduling to ensure that every lead get the right amount of attention and care. It also aids in scheduling with customer who prefer using text messaging which is becoming more common. This has increased our schedule rate and helped our team feel more secure when sending in leads. Review collected by and hosted on G2.com.

Jonny W.

CTO

Small-Business (50 or fewer emp.)

8/17/2020

"Helps you reach out to leads faster."

5/5

What do you like best about ClientTether.com?

We really like how we have a sales cycle set up in such a way that when a lead comes in to the website ClientTether gets that lead on the phone with us right away. No more cold leads that slip through the cracks due to a form submission ending up in the spam folder. Review collected by and hosted on G2.com.

What do you dislike about ClientTether.com?

They do not have a direct integration with Facebook yet for capturing Facebook form leads yet. They informed us that that feature is in the works but for now we don't have that as an option. Review collected by and hosted on G2.com.

What problems is ClientTether.com solving and how is that benefiting you?

My agency is testing out a new vertical and we have been driving traffic to a simple website we created. We are getting lots of leads through this niche we are going after. We are getting so many leads that we realized that we had to invest in a CRM to help manage all of those leads to help improve the close rate. Review collected by and hosted on G2.com.

Response from Dave Hansen of ClientTether.com

edit

Jonny - Thanks for your feedback! FYI - All of our clients are using our Zapier integration to automate lead transfer and engagement with their Facebook leads. Let us know if we can help you get that in place!

Clean G.

Owner

Small-Business (50 or fewer emp.)

10/5/2020

"Great Custom Software!"

5/5

What do you like best about ClientTether.com?

Price and reaching out to past customers. Review collected by and hosted on G2.com.

What do you dislike about ClientTether.com?

Sometimes they are a little busy and take a little longer to respond Review collected by and hosted on G2.com.

Heather B.

Small-Business (50 or fewer emp.)

8/20/2020

"The ClientTether Team Rocks!"

5/5

What do you like best about ClientTether.com?

Nathan and Dave are awesome to work. The tool does a create job of closing leads, and nurturing more to come. Review collected by and hosted on G2.com.

What do you dislike about ClientTether.com?

Like any great tool, it takes a bit to learn how to properly utilize. However ClientTether's team is ready to help with training and support to make it as easy as possible. Review collected by and hosted on G2.com.

Response from Dave Hansen of ClientTether.com

edit

Thanks so much, Heather! They are two of our best, for sure.

We appreciate your partnership with us and sharing our sales automation and lead response tools with your clients. We've loved seeing how it's transforming and simplifying their businesses!

Austin J.

PPC Manager - Account Specialist

Consumer Services

Small-Business (50 or fewer emp.)

7/17/2018

"Great way to organize leads!"

4/5

What do you like best about ClientTether.com?

Client tether is easy to use, and can be set up for automation! It is easy to track leads, be able to see where they came from, as well as send automated sms, emails, and calls to potential leads. Your sales team can easily connect with leads, and be able to have all of their information in one place. Review collected by and hosted on G2.com.

What do you dislike about ClientTether.com?

The platform is a little confusing to learn at first, but one you know how to use it becomes very effective! Other than that, very easy to use after becoming familiar! Review collected by and hosted on G2.com.

Ashlee R.

Residential Scheduling

Construction

Small-Business (50 or fewer emp.)

5/31/2016

"ClientTether has greatly improved the ability for us to communicate with our customers."

5/5

What do you like best about ClientTether.com?

Here at Jones Paint & Glass, we enjoy being able to easily contact new and existing customers from one place. We are able to email and text customers from one space and can leave internal notes about our experience with the customer on the same screen. This makes it easy for us to communicate upon initial contact and reminds us to follow up once we have gained their business and trust. We are able to communicate very quickly and efficiently and a lot of the contacts that come to us through ClientTether enjoy the convenience. So much so that a high percentage of them continue doing business with us from then on. Review collected by and hosted on G2.com.

What do you dislike about ClientTether.com?

For a short time, communicating through ClientTether became difficult. It would not let us send emails to our customers. However, it seems this was a troubleshooting error and was very quickly addressed and the problem solved by our customer service contacts at ClientTether. The customer service agents with this company are very easy to work with and resolve problems quickly and efficiently. Review collected by and hosted on G2.com.

Recommendations to others considering ClientTether.com:

I would highly recommend using this product. It makes communication easy, quick, and efficient. The convenience shows our customers that we care about them and the quick response lets them know that they are our top priority. Customers enjoy the ability to text back and forth with our representatives about any questions that they may have. The ability to go in and set reminders to contact is very valuable to us, as it ensures that no customer is forgotten.

We are able to set our customers on cycles that are customizable to your business prerogative. For us at Jones Paint & Glass, we are able to set them on cycles including Estimate, Job Scheduled, Job Completed, and Paid. This is an excellent tool for us as it lets us know where our relationship stands with the customer. We are also able to go in and set their cycle to Not Interested if they are not pursuing any further business with our company.

Overall, the convenience and quick communication has made this service a real value to our company. Their salesmen and customer service providers are very easy to talk to and truly care about their relationship with you. Review collected by and hosted on G2.com.

What problems is ClientTether.com solving and how is that benefiting you?

We are solving the problem of difficult communication. We have seen tremendous benefit from being able to respond via text to our customers as soon as they send us a message indicating that they are interested. We can now send text reminders whereas some of our employees were unable to do so previously due to lack of a company cell phone. The convenience has helped us sell product through the website and we have also benefitted from being able to send out text reminders of additional appointments we have scheduled with customers such as an appointment for an estimate of product, installation, fulfilling service requests, etc. Review collected by and hosted on G2.com.

Conrad K.

General Manager

Construction

Small-Business (50 or fewer emp.)

2/12/2015

"Does my work for me!"

5/5

What do you like best about ClientTether.com?

Mostly that I don't have to think about following up with my online leads. Review collected by and hosted on G2.com.

What do you dislike about ClientTether.com?

At this point, I don't think there is anything I don't like about it... Review collected by and hosted on G2.com.

Recommendations to others considering ClientTether.com:

Do the demo - it will knock your socks off. You'll get hooked after the demo, then you'll be pleasantly surprised with all the other cool features that you can find in Client Tether.

You wouldn't think that you would use the email and text templates that you can create in the settings, but we use them all the time. It's also great because now our employees no longer have to text someone from their personal phone, they can do it directly from Client Tether - and get the response from Client Tether too.

The reports are awesome! It takes about ten minutes to set up the Sales Cycles, but once that is done, then your reports page is populated and you get some really cool graphs. IT really helps to know where things are at with the business and where the bottle necks are. Review collected by and hosted on G2.com.

What problems is ClientTether.com solving and how is that benefiting you?

When I get an online lead, the system kicks in and does the calling, emailing and texting for me. It's all automated! It also has a great retention program that I use to churn through my existing clients to find more work - and I've modified the retention program to follow up with pending customers too. There are also some really cool business intelligence items that help me make better decisions for my business... Review collected by and hosted on G2.com.

Michael H.

Owner

Design

Small-Business (50 or fewer emp.)

3/2/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great tool for converting online leads and retaining them as clients"

4.5/5

What do you like best about ClientTether.com?

How easy and quick it puts me in contact with my potential clients. It really forces me to stay in touch which is great. Review collected by and hosted on G2.com.

What do you dislike about ClientTether.com?

Not much to dislike. I think that being able to customize the form without having to do an email parse or post would be nice but overall it works really well. Review collected by and hosted on G2.com.