--- title: ClearSale Reviews meta_title: 'ClearSale Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 206 reviews by the users' company size, role or industry to find out how ClearSale works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 206 scale: '5' date_modified: '2026-07-12' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # ClearSale Reviews **Vendor:** ClearSale **Category:** [E-commerce Fraud Protection Software](https://www.g2.com/categories/e-commerce-fraud-protection) **Average Rating:** 4.7/5.0 **Total Reviews:** 206 ## About ClearSale ClearSale is the most complete ecommerce fraud protection solution. We combine advanced statistical technology with the world’s largest team of specialized fraud analysts, for a balanced, real-world approach unlike anything else in the market. We deliver the highest order approval rates and the lowest false decline rates in the industry. ## ClearSale Pros & Cons **What users like:** - Users appreciate the **easy integrations** of ClearSale, enabling seamless use with e-commerce platforms like Shopify. (5 reviews) - Users value the **robust fraud detection features** of ClearSale, appreciating its effectiveness and time-saving integration. (5 reviews) - Users appreciate the **efficiency** of ClearSale, as it simplifies fraud detection and integrates seamlessly with e-commerce platforms. (3 reviews) - Users value ClearSale's **robust fraud detection** , leveraging AI and human expertise to minimize false positives effectively. (3 reviews) - Users appreciate the **excellent service quality** of ClearSale, highlighting its easy integration and efficient fraud detection. (3 reviews) - Detection Efficiency (2 reviews) - Ease of Use (2 reviews) - Users praise the **seamless integration** of ClearSale with Shopify, enhancing efficiency with excellent customer support. (2 reviews) - Fraud Scoring (2 reviews) - Order Review (2 reviews) **What users dislike:** - Users face **reliability issues** with occasional service downtime, but support is quick to address these problems. (2 reviews) - Users face **slow performance** with order approvals and customer service response times, impacting their overall experience. (2 reviews) - Users experience **slow processing times** for order approvals, which can delay their overall experience with ClearSale. (2 reviews) - Users find **time inefficiency** in ClearSale due to manual reviews, delaying transactions and complicating processes. (2 reviews) - Users find the **complex pricing** of ClearSale confusing, which decreases the reliability of the app. (1 reviews) - Delayed Updates (1 reviews) - Expensive (1 reviews) - Users feel that **improvement is needed** in ClearSale for better chargeback management and visibility of important data. (1 reviews) - Inaccuracy (1 reviews) - Inadequate Reporting (1 reviews) ## ClearSale Reviews ### 1. Exceptional Fraud Detection with Seamless Integration and Expert Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about ClearSale?** ClearSale distinguishes itself with robust fraud detection features, enhanced by a review process that includes human expertise. This combination of automated tools and professional analysis effectively minimizes false positives while ensuring that genuine fraud attempts are intercepted. The platform is dependable, integrates seamlessly with e-commerce solutions, and instills confidence when making decisions to approve or decline transactions. Additionally, their insights into fraud trends are especially beneficial for businesses looking to grow. **What do you dislike about ClearSale?** One notable drawback is that manual reviews can sometimes take longer during busy periods, which may cause minor delays in order processing. Furthermore, the platform would benefit from offering more advanced customization of rules and more detailed reporting options, which would enhance its appeal for power users. **What problems is ClearSale solving and how is that benefiting you?** ClearSale provides an effective solution to the challenges of payment fraud and chargebacks in online transactions. It accurately distinguishes between fraudulent and legitimate orders, which helps safeguard revenue and uphold customer trust. As a result, operational overhead is reduced, financial losses are minimized, and teams are able to concentrate on growth instead of being preoccupied with ongoing fraud management. ### 2. Money/Time Saver **Rating:** 4.5/5.0 stars **Reviewed by:** Gregg S. | Web Programmer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about ClearSale?** Saves us time as it checks every order for potential fraud. Easily integrates into our process. **What do you dislike about ClearSale?** Not much to dislike...wasn't hard to implement...sometimes the service is down, but they are very quick to resolve. **What problems is ClearSale solving and how is that benefiting you?** Fraud is a big issue in our business. Sometimes, when an order has some "flags" that could indicate potential fraud, we have to err on the side of caution and cancel, even though it was possibly legitimate. Money loss there. Also, the time it takes for us to do our due diligence keeps us away from other tasks. Time saver there. ### 3. Exceptionally User-Friendly and Easy for New Employees **Rating:** 4.0/5.0 stars **Reviewed by:** Onix C. | Administrative Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about ClearSale?** It is a very user friendly platform, easy to use and easy to new employees to get in. **What do you dislike about ClearSale?** It can take a few 5 - 10 minutes for orders to be approved depending on queue and orders volume. **What problems is ClearSale solving and how is that benefiting you?** This tool is assisting our business in preventing chargebacks. ### 4. Clearsale is a wonderful program **Rating:** 4.5/5.0 stars **Reviewed by:** Kaitlyn A. | sales associate, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about ClearSale?** it is very easy to use and helps tell us what transactions are fraud or approved its format is very straightforward and the pricing is affordable it is also very easy to integrate into your companies website. We use it everday almost as we get a ton of websales **What do you dislike about ClearSale?** Customer service when clearsale is not working is a little slow to get back to fix the problem but they do get the problem fixed **What problems is ClearSale solving and how is that benefiting you?** To help filter what transactions are fraudulent and which ones are approved on our websales ### 5. Huge Time Saver for Fraud Prevention **Rating:** 4.5/5.0 stars **Reviewed by:** charlotte s. | operations assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2025 **What do you like best about ClearSale?** Time saver, as it checks every order for fraud, **What do you dislike about ClearSale?** occasional service down, but nothing too major to impact for long **What problems is ClearSale solving and how is that benefiting you?** Saves company time in checks the orders for fraud orders, meaning we do not waste time in processing fraud ### 6. Allows us to focus on high value-added tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Marie-Pier P. | Ecommerce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about ClearSale?** We've just completed our project to switch to a new ecommerce platform, and have opted for Clearsales. Clearsales was incredibly easy to integrate with Shopify, we had great service for all our questions, answered in a super reasonable time. The service offered by Clearsales is well worth it, especially as this work was done on a daily basis by our in-house team, who can now focus on higher value-added tasks. **What do you dislike about ClearSale?** We have much less loadback management, of course, but we don't see this information in clearsales. I'd have liked our admin teams to have this information directly from the platform. Also from a continuous improvement point of view, that way clearsales would be aware of orders that have ended up as chargebacks. **What problems is ClearSale solving and how is that benefiting you?** Clearsales analyzes every order on our ecommerce site and answers whether it's a fraudulent poentielle or not within 24 hours. If it is a potential fraud, the order is voided automatically, which means we don't have to double-check it. ### 7. Never judge a book by it's cover. **Rating:** 3.0/5.0 stars **Reviewed by:** Melissa A. | Business Development Representative (BDR), Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about ClearSale?** On many reviews we can read that you get what you paid. Everything depends on your perspective, give it a try first. **What do you dislike about ClearSale?** Task too long to be completed. They would need to use automation. It's way better. **What problems is ClearSale solving and how is that benefiting you?** They are good on fraud protection, they just need to be faster. ### 8. Incredibly convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Breanne C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ClearSale?** We love being able to know in advance if our sales are authorized sales or not. In a world where fraud is on the rise, this helps us to build and withold meanningful connections with our customers. In our experience, when customers are flagged for potential fraud, they are incredibly grateful we take the extra step to go above and beyond to make sure it is a verified purchase (thanks to ClearSale!). In the rare event a customer is completely miffed in this process, this typically tells us the transaction is fraudulent, which we appreciate knowing in advance. This service has greatly helped us cut down the number of chargebacks we have per quarter, which are a nuisance as a small business to track and handle when they are happening so frequently. Thank you for that! **What do you dislike about ClearSale?** When ClearSale updated their site, it was a bit tiresome getting to know basically a whole new platform, but it is still very informative and useful tool for our business. **What problems is ClearSale solving and how is that benefiting you?** Clearsale helps us to prevent chargebacks and know when a sale is legitimate or fraudulent. It also gives us insight into our customers and order frequency, as we can track a lot of sales stats in Clearsale that we don't have the same ease of doing through our POS. ### 9. Well worth it! **Rating:** 4.0/5.0 stars **Reviewed by:** Bethany R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ClearSale?** This company has saved us so much money since we've used them for the past year. We used to have a ton of fraud on our website, and Clearsale has not only diminished the amount of fraud, but they back up any purchase they "approve". They are easy to work with, and approve purchases usually within a couple hours. **What do you dislike about ClearSale?** They keep changing their user website, and although I think they are trying to make it better overall, its still sometimes confusing. Plus, it seems every time I have to submit a chargeback to them, the process on their website has changed. Hopefully they find a process that works well for everyone soon. **What problems is ClearSale solving and how is that benefiting you?** We no longer loose product that we've shipped, fulfilling orders that turn out to be fraud. ### 10. It is affordable and takes a lot of worry off of your shoulders. We love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2024 **What do you like best about ClearSale?** The upsides are: • Peace of mind. Each time you receive an order, ClearSale analyses it and lets you know if it is safe. • Chargeback coverage. If their analysis finds the order is safe and you receive a chargeback on that order, it is covered and you get reimbursed. • Responsive support. Whenever we have had questions, we have received help. • Easy to set up. It was just a few clicks to get their app installed on our website. • Integrates flawlessly with Shopify. • You are in control. If there are any orders you want to remove from the coverage, you can do that through the ClearSale app dashboard and you aren't charged for the coverage on those orders. • Affordable. They customize your plan according to the average number of orders you receive and an average order value. It comes out to be very inexpensive and is a percentage value. That way, if it is a small order, you pay a tiny amount for coverage. • Huge time saver. We no longer have to spend time chasing our customers to verify their orders. This could be the biggest benefit. **What do you dislike about ClearSale?** There is no downside to using ClearSale. **What problems is ClearSale solving and how is that benefiting you?** We have been the victims of fraud several times in the past. This has completely solved the problem. It has also freed up a lot of our time,because we don't have to contact our customers to verify orders are not fraudulent. ## ClearSale Discussions - [How do I know when is possible not to be a fraud order?](https://www.g2.com/discussions/30710-how-do-i-know-when-is-possible-not-to-be-a-fraud-order) - 1 comment, 1 upvote - [How can I exclude different emails/customers from fraud protection? Some come through other software that already already approves and insures them](https://www.g2.com/discussions/30709-how-can-i-exclude-different-emails-customers-from-fraud-protection-some-come-through-other-software-that-already-already-approves-and-insures-them) - 1 comment, 1 upvote - [How can we speed up to make the response of orders faster?](https://www.g2.com/discussions/25986-how-can-we-speed-up-to-make-the-response-of-orders-faster) - 2 comments, 1 upvote - [View ClearSale pricing details and edition comparison](https://www.g2.com/products/clearsale/reviews/clearsale-review-4235403?section=pricing&secure%5Bexpires_at%5D=2026-07-13+06%3A35%3A05+-0500&secure%5Bsession_id%5D=27d592a7-2f7f-4cde-8c7a-40726bbf25a3&secure%5Btoken%5D=db0817585b7dcb89ed2a32ae863d7b10c7236ca991751e5ea2083fab3d2190e4&format=llm_user) ## ClearSale Features **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Intelligence** - Transaction Scoring - Risk Assessment - Intelligence Reporting - ID Analytics **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports **Detection** - Fraud Detection - Alerts - Real-Time Monitoring **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Response** - Device Tracking - Fraud Markers **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making ## Top ClearSale Alternatives - [Signifyd](https://www.g2.com/products/signifyd/reviews) - 4.6/5.0 (331 reviews) - [Riskified](https://www.g2.com/products/riskified/reviews) - 4.4/5.0 (210 reviews) - [Sift](https://www.g2.com/products/sift-s-ai-powered-fraud-decisioning-platform-sift/reviews) - 4.6/5.0 (596 reviews)