G2

Anna N.

Assistant Manager

Small-Business (50 or fewer emp.)

12/24/2024

"Letter management DREAM"

4.5/5

What do you like best about Claims Letters?

Having all the letters in my approval queue showing different variables such as type of letter as well as when it was "last updated" has helped me with time management when reviewing letters. The fact that we can rely on the prefilled data connected through the APIs (such as the claim number, type of policy or carrier) makes life so much easier and less of a tedious task to check if said fields were filled out correctly by the writer.

Adding policy language is BLISS! - never having to mess with the formatting is game changing!

I also really like the updates that have been made to the online version to add more capabilities as application version. Review collected by and hosted on G2.com.

What do you dislike about Claims Letters?

few bugs happen here and there, but mark is always super helpful. Review collected by and hosted on G2.com.

What problems is Claims Letters solving and how is that benefiting you?

I no longer have to work from my emails. While claims letters gives the option to send email notification that I have a letter to approve in my queue, I work directly from my queue and nothing has been missed.

Having only one version of a specific template is amazing. Especially when templates are updated.. you know that the users will using the most recent version of a template.

It has sped up the claims letter writing process. Claims is a stressful environment. With claims letters, it takes away some of the stress of manually letter drafting, copying and pasting policy language, policy info, etc. It is clear what areas need to be filled out --and the fact that you can add helpful hints in the templates to assist the adjuster with writing the letter. Review collected by and hosted on G2.com.