G2

Verified User in Higher Education

Mid-Market (51-1000 emp.)

8/31/2021

"Finesse has worked wonders for our call center setup"

4/5

What do you like best about Cisco Finesse Plugin?

The GUI is intuitive, and easy to use. Reporting works well for admins. Users are able to easily log in, and take calls. The gui provide a lot of data for the admins. Review collected by and hosted on G2.com.

What do you dislike about Cisco Finesse Plugin?

Some issues with certificates and certain browsers not working as well. But this is more of a general browser issue. There is not much else to dislike, product works and makes it possible for our helpdesk to free up time to work on tasks. Review collected by and hosted on G2.com.

Recommendations to others considering Cisco Finesse Plugin:

Product does what is advertised. Works well and provides a clean UI for our end users. Review collected by and hosted on G2.com.

What problems is Cisco Finesse Plugin solving and how is that benefiting you?

Providing a interface for various departments to use to connect to phone system and view incoming calls etc. Previously they would take a call and route it manually. This frees up valuable resources and increases the overall experience for users that call in. We are in the process of expanding the areas where we use finesse. Our main number will soon use UCCX for call routing. The switchboard will be able to operate with fewer employees as many employees are coming of retirement age. Review collected by and hosted on G2.com.