# Chatstack Reviews **Vendor:** Stardevelop **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 38 ## About Chatstack Live Help Messenger provides you with a customer service software solution that will allow you to chat with your web site visitors and engage potential customers. ## Chatstack Pros & Cons **What users like:** - Users appreciate the **quick response time and integrated features** of Chatstack, which support company growth and expansion. (1 reviews) - Users value the **time-saving features** of Chatstack, noting its quick response time and beneficial integrations. (1 reviews) ## Chatstack Reviews ### 1. Chatstack has made immense improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer S. | Associate II, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Chatstack?** It seems quick with response time and has integrated lots of features that make the most sense for the company to grow and expand. **What do you dislike about Chatstack?** It's a little bit "bot-like" and sometimes the answers seem a little scripted **What problems is Chatstack solving and how is that benefiting you?** Chatstack definitely helps to process and manage customers in a timely manner and can help us improve our customer experience by making it easier and faster for customers to communicate with us. ### 2. Tool to help in communication with customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2023 **What do you like best about Chatstack?** Live messenger is a very helpful support system tools that help in communication with customers that visit on our website. Because it's faster and easier to get to customer via chat than a call. **What do you dislike about Chatstack?** I don't like it's admin panel. Besides this everything about this is good. Its one of the tools that help to provide customer support for a website as it's not easy to help them to call. **What problems is Chatstack solving and how is that benefiting you?** Some time when I have trouble with website page and need help then if there is chat option than I simply go there a chat with support to provide help. Similarly I also use it's add ons for my website to provide help interface for my customer ### 3. Enjoyment of Conversation with our website visitors **Rating:** 5.0/5.0 stars **Reviewed by:** Irmak A. | Business Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Chatstack?** We can now communicate more easily with people who log into our website. Instantly asks us questions and we can answer them. If our visitor requests after the speech, the system also sends the correspondence note of the meeting. **What do you dislike about Chatstack?** The homepage we use is a bit difficult. It could be easier. Sometimes incoming calls may be delayed, but of course it may be due to the internet. It would be great if there was a more user-friendly management panel. **What problems is Chatstack solving and how is that benefiting you?** We can communicate quickly and easily with our visitors. This was very important for us and thanks to this program, we communicate very easily now. The only problem is that the admin panel is a bit messy. Other than that everything is very good. ### 4. Easy and Fast Live online website support platform **Rating:** 4.5/5.0 stars **Reviewed by:** Venita D. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Chatstack?** Live Help Messenger is the best online service support software that you have used , It is so efficient as well as production software to solve our communication problems. easy installation on our website and great wordpress plugins, nice feedback features and it has complete language pack. **What do you dislike about Chatstack?** As far as I know, Live Help Messenger does not have any disadvantages. I think it's great online live support platform with easy installation and low cost software. **What problems is Chatstack solving and how is that benefiting you?** When our customers need our support, they connect to our live agents via our website Live Help Messenger chat system and we help them faster than before, as well as easier than a phone call and we save lot of time and money in few hours. ### 5. Very helpful tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Julie B. | Scheduling Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Chatstack?** I like that there is seemingly immediate availability to contact support help when needed. It is very reassuring to have access to this option and makes me want to continue with sites that provide this with type of support for their customers **What do you dislike about Chatstack?** Sometimes, depending on where the contact support is from, there can be slight delays or lag time in responses and very rarely language barriers that make it hard to converse with support from overseas. **What problems is Chatstack solving and how is that benefiting you?** Usually, it will help with technical support issues or sometimes account discrepancies and that makes getting back to helping patients or taking care of my personal accounts quicker and more efficient. ### 6. Good software created for live help resolution needed at any moment of the time of the day. **Rating:** 4.0/5.0 stars **Reviewed by:** Allan F. | Financial Analyst, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Chatstack?** It is very convenient and easy to use. Also, the customer service is reliable to access and get your queries resolved on real-time, which in thus helps my business in smoothly working. **What do you dislike about Chatstack?** Sometimes, the Live Help Agent assigned does take time to reply back or come online once the query is raised due to which it hampers the production time of the company when the resolution is actually required to be resolved on time. **What problems is Chatstack solving and how is that benefiting you?** It has helped in the smooth working of my business. Not only it has helped to solve queries of my Customers, but as well as for my employees who consider this software to get some queries answered. ### 7. Useful and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Laura E. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Chatstack?** Live help messenger is helpful and efficient, I was happy it was an option. **What do you dislike about Chatstack?** It's a bit slow to get started and I felt like I was just waiting. **What problems is Chatstack solving and how is that benefiting you?** I had a question and needed a quick solution. It helped me figure out what to do next in a rather arduous process on something called ID me. I could not get to a person through a phone call. ### 8. Live Help Messenger Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Chatstack?** Live help messenger services are so much easier to use than having to sit on hold for hours waiting for someone to pickup and try and resolve your issue. Being able to just go in a chat window and have my problem solved in minutes is so much more efficient **What do you dislike about Chatstack?** The only downfall I can think of is things getting lost in translation because it does not make sense over chat or text message. So if someone does not understand the other and we have to call in our issues anyways, then it makes it pretty pointless **What problems is Chatstack solving and how is that benefiting you?** They are making it a lot easier to have your problem solved in minutes. Instead of having to jump through a bunch of hoops to get an answer to my problem, usually it will have quick help options or frequent problems ready to be fixed automatically ### 9. Such a helpful app! **Rating:** 4.5/5.0 stars **Reviewed by:** Khaila Rica B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Chatstack?** The best thing about this app is its very convenient use and can give answer and solutions every time I encounter an error with facebook. Been such a helpful app for me. **What do you dislike about Chatstack?** I don't have anything to dislike about this app; however, I would suggest they provide more options or suggestions for the answers they will provide and a faster response would be great! **What problems is Chatstack solving and how is that benefiting you?** Live chat helps me answer uncommon questions that I have about facebook. It helps me understand new features on facebook, especially reels, which is a new feature in facebook. ### 10. Can be a great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Tanja M. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Chatstack?** You can get help while continuing to look at the program that you need help with. **What do you dislike about Chatstack?** Language barriers or sentence structure can still be a problem, making things difficult to understand. **What problems is Chatstack solving and how is that benefiting you?** I have used them for both business and professional. It can be difficult getting a rep on a phone call. Chat can solve tracking problems or easy customer service. ## Chatstack Discussions - [What is live chat system?](https://www.g2.com/discussions/what-is-live-chat-system) - 1 comment ## Chatstack Pricing - **Starter License**: $139 per year special pricing until 5 October 2015 - **Business License**: $299 per year special pricing until 5 October 2015 [View full pricing details](https://www.g2.com/products/stardevelop-chatstack/pricing) ## Chatstack Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Chatstack Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,644 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,449 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (779 reviews)