![Erela D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erela D.")
ED

Erela D.

Program Manager

Small-Business (50 or fewer emp.)

12/26/2025

"Exceptional Onboarding Tool with Outstanding Support"

5/5

What do you like best about ChatifyIT?

It has been really helpful in answering client questions and helping to reduce questions asked about our routine processes in my program. It was also easy to implement and use. Most of all, I like the personalized support I receive from ChatifyIT. Whenever I have issues, they are easily resolved by a real agent. Review collected by and hosted on G2.com.

What do you dislike about ChatifyIT?

I dislike that conversation history is not saved for each client. It's great to capture the initial lead but not for ongoing support if a client a client has an issue and wants to put in a ticket to solve it. Review collected by and hosted on G2.com.

What problems is ChatifyIT solving and how is that benefiting you?

It is solving the need for me to repeatedly respond to the same questions over and over. Having a preloaded chat agent means that my customers can get answers to their questions any time even when I'm not available which really helps with client retention. It also just generally reduces the workload on my end because it reduces time spent on menial interactions so that I can solve bigger client problems. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerIncentivizedSource: G2 invite

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5.0 out of 5 · Verified reviews from real users

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