MK

Monika K.

Customer Success Bot Coach

Small-Business (50 or fewer emp.)

1/15/2026

"My experience with Chatbot from Text"

5/5

What do you like best about ChatBot?

I have been working with the chatbot for a year now and I like that the chatbot clearly explains what’s available, can offer email follow-ups, and can switch languages when needed. It absorbs the queue with ease, which lets our agents work more calmly and spend more time on real, revenue-impacting issues. It’s easy to use once you get the hang of it. I also appreciate the human input it enables, and the support behind the feature is excellent - always available to answer my questions. Review collected by and hosted on G2.com.

What do you dislike about ChatBot?

The search feature could be more accurate, right now it is based on key words. It is possible to update database via API but it requires more advanced knowledge. Review collected by and hosted on G2.com.

What problems is ChatBot solving and how is that benefiting you?

The bot takes care of repetitive questions, which lets agents focus on more complex cases. Customers get instant answers instead of waiting in queues, and support doesn’t disappear when agents log off. It also routes chats to the right team, in the right language, and with the right context, so customers receive the same accurate information every time. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: G2 invite

See what 23 reviewers think of ChatBot

4.5 out of 5 · Verified reviews from real users

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