--- title: CharityEngine Reviews meta_title: 'CharityEngine Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how CharityEngine works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 60 scale: '5' date_modified: '2026-07-07' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # CharityEngine Reviews **Vendor:** CharityEngine **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 4.4/5.0 **Total Reviews:** 60 ## About CharityEngine CharityEngine is the only native all-in-one CRM built for nonprofits. CharityEngine's complete fundraising and donor management platform allows nonprofits to centralize and leverage their data to enrich donor relationships, raise more money, and increase their impact on the world. Our solution offers forms, advocacy campaigns, text-to-give, email marketing and automation, events, e-commerce, peer-to-peer fundraising, data and workflow automation, real-time personalization, and so much more. As a PCI-certified payment processor, CharityEngine allows your donors to give easily, securely, and offers best-in-class transaction rates. CharityEngine powers the good to be great. ## CharityEngine Pros & Cons **What users like:** - Users highlight the **exceptional customer support** of CharityEngine, appreciating their responsiveness and willingness to help. (24 reviews) - Users commend the **exceptional helpfulness of the Charity Engine staff** , noting their responsiveness and support during onboarding. (22 reviews) - Users commend the **ease of use** of CharityEngine, appreciating its intuitive interface and seamless integration. (19 reviews) - Users praise CharityEngine for its **exceptional onboarding support** and powerful features that truly enhance nonprofit operations. (13 reviews) - Users value the **all-in-one functionality** of CharityEngine, enjoying streamlined operations and comprehensive donor management. (11 reviews) - Users appreciate the **consolidated campaign management** in CharityEngine, making donor management more efficient and effective. (8 reviews) - Donor Management (8 reviews) - Easy Setup (8 reviews) - Platform Quality (8 reviews) - Users value the **comprehensive email marketing tools** of CharityEngine, enhancing their communication and event management capabilities. (7 reviews) **What users dislike:** - Users find the **difficult learning curve** of CharityEngine impacts user-friendliness and slows down setup processes. (8 reviews) - Users find CharityEngine **not user-friendly** , with an outdated design and unintuitive processes requiring multiple steps. (8 reviews) - Users often face **technical issues** with CharityEngine, including frustrating support and occasional system lag and complexity. (7 reviews) - Users find a **steep learning curve** with CharityEngine's terminology and setup, but support eases the process. (6 reviews) - Users report a **lack of clarity on package inclusions** and find the platform's usability and integration complex. (6 reviews) - Users notice **missing features** in CharityEngine, impacting customization and functionality, though improvements are anticipated. (6 reviews) - Users find **complexity** challenging, as navigating the system requires mastering various technical skills and dealing with information overload. (5 reviews) - Limited Features (5 reviews) - Users find **complexity issues** in navigating queries and embedding forms, requiring additional skills and learning time. (4 reviews) - Insufficient Information (4 reviews) ## CharityEngine Reviews ### 1. Outstanding One-on-One Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kassandra W. | Donor Database Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about CharityEngine?** They provide a significant amount of one-on-one support throughout the implementation and ongoing use of CharityEngine. Their team offers personalized guidance, taking the time to understand our specific processes and needs, and tailoring their assistance accordingly. This hands-on approach helps ensure a smoother transition, quicker issue resolution, and greater confidence in using the system effectively. **What do you dislike about CharityEngine?** There is a wide range of customization options available within CharityEngine, to the point that it can feel overwhelming at times. While the flexibility is a major strength, allowing us to tailor the system to fit our specific needs, the sheer number of choices can make it challenging to know where to start or which approach is best. This can occasionally slow down decision-making or require additional time to fully understand and implement the most effective configurations. **What problems is CharityEngine solving and how is that benefiting you?** Having a robust, centralized database in CharityEngine that also supports event auctions is a major advantage for our team. Managing donor data, event participation, and auction activity in a single system streamlines our processes and reduces the need to juggle multiple platforms. This kind of integration not only improves efficiency but also gives us a more complete view of supporter engagement. In addition, enhanced email and text messaging features are a significant need for us. Stronger communication tools, especially improved segmentation, automation, and tracking, would help us connect with our audience more effectively, deliver more targeted messaging, and ultimately strengthen donor relationships and overall engagement. ### 2. Clean, Minimalist CRM with an Amazing Implementation Team **Rating:** 5.0/5.0 stars **Reviewed by:** Sam R. | Deputy Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about CharityEngine?** Clean, minimalist design. Easy to navigate once you know where to look. The help articles are pretty good and the number of features right out of the box is pretty impressive. Additionally, our implementation team was AMAZING (shoutout to Michaela in particular). Implementation was smooth and the team worked on our timeline. Some of the importing from our previous CRM took quite a bit of work on our end, but Royce (tech) was incredibly helpful in getting us up and running. **What do you dislike about CharityEngine?** Not as intuitive as I would have thought. You really have to dig to find things, although I do know there is a search bar. The learning curve is also pretty steep, when you consider most of us are learning the system and changing CRMs, WHILE trying to accomplish our full time work. The Academy was also a LOT. Some of the terminology (tags, groups, badges) took a minute to wrap my head around. **What problems is CharityEngine solving and how is that benefiting you?** I'm not sure, but I know they are very responsive when you add a suggestion ### 3. Detail-Oriented Reporting Potential, But the Experience Still Feels Under Construction **Rating:** 3.0/5.0 stars **Reviewed by:** Ashley J. | Development Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about CharityEngine?** I like that Charity Engine is very detail oriented, and has potential to provide a ton of reporting and specificity, provided that the user puts in as much information as possible. I also appreciate that our rep was always available to answer questions in a timely manner. **What do you dislike about CharityEngine?** While I appreciate the many intricate features of Charity Engine, I do think that the overall layout is not user friendly and intuitive, and it can be a really long ramp up to feel confident in the features and where to find important info. Also, some of the features could be set up at the same time rather than half set up in one section of the CRM, and then finished/tied together in another section. **What problems is CharityEngine solving and how is that benefiting you?** Charity Engine is helping us to solve the issue of having 1 CRM system track 3 organization's worth of development revenue and prospecting. Even though the system is not always the most user friendly, it is looking very promising to be able to keep track of all our information in one place and reduce human error in tracking revenue and reporting. ### 4. CharityEngine’s Powerful Customization for Tailored Dashboards and Reports **Rating:** 4.0/5.0 stars **Reviewed by:** Natalia H. | Donor Relations and Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about CharityEngine?** CharityEngine is a robust platform with powerful customization capabilities. I appreciate how flexible the system is—especially when it comes to building tailored dashboards and detailed reports. This level of personalization makes it easier to track what matters most to our teams and adapt the system as our needs evolve. **What do you dislike about CharityEngine?** There is a significant learning curve, especially for new users. The platform’s depth and complexity mean that onboarding takes time, and the initial setup can be very time‑consuming. While the features are strong, it requires substantial effort to understand and configure everything correctly. **What problems is CharityEngine solving and how is that benefiting you?** We operate across three regions/affiliates, each previously using separate systems. CharityEngine has allowed us to consolidate those into one unified platform. We can now manage three distinct systems within one environment, create multiple dashboards for different teams, and build automations directly into our pipelines. Ultimately, it enables us to streamline processes and replace multiple tools with one centralized solution. ### 5. CharityEngine Delivered on Every Promise—Fast Migration, Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Ricci L. | President and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about CharityEngine?** Everything! We came to Charity Engine after reviewing multiple other platforms. Our experience with our current CRM and those interviews with other platforms left us skeptical that Charity Engine could really deliver on the promises they made. Additionally, we were in a terrible time crunch with less than 60 days to negotiate a contract and then migrate from one platform to another - something that usually takes months. The Charity Engine team said they could do it, and they did! And the platform delivers on every single promise made in the demos and publicity - in fact, they deliver even more than we could have anticipated. When is the last time you heard someone say they're happy to get into work and dive into the CRM? Our experience with CharityEngine during onboarding has been overwhelmingly positive. From the outset, the CharityEngine team demonstrated a strong understanding of the complexity nonprofit organizations face when managing fundraising, donor data, and integrated campaigns. The onboarding process was thorough, well-structured, and collaborative. Our implementation team took the time to understand our organizational goals, fundraising model, and operational needs, rather than forcing a one-size-fits-all solution. They provided clear guidance, realistic timelines, and hands-on support at every stage—from data migration and system configuration to campaign setup and reporting. What stood out most was the team’s responsiveness and problem-solving mindset. Questions were addressed quickly and thoughtfully, and challenges were met with practical solutions rather than workarounds. CharityEngine’s flexibility and powerful automation tools have already streamlined workflows that previously required significant manual effort, allowing our staff to focus more on strategy and relationship-building. **What do you dislike about CharityEngine?** I haven't found anything to dislike. We're a small organization, and Charity Engine is costly for us, but it's an investment we believe will have a satisfying ROI. **What problems is CharityEngine solving and how is that benefiting you?** CharityEngine is solving the problem of fragmented systems and manual processes that make fundraising unnecessarily complex for nonprofits. Prior to CharityEngine, key functions were often spread across separate tools, requiring significant staff time to reconcile data and manage workflows. By bringing fundraising, CRM, and marketing automation into a single, integrated platform, CharityEngine has given us a clear, centralized view of our supporters and how they engage with our work over time. This has significantly reduced manual work, improved data accuracy, and allowed us to automate essential donor communications and stewardship processes. As a result, our team is spending less time managing systems and more time focused on mission-driven work, strategy, and donor relationships. CharityEngine’s flexibility and scalability have also strengthened our monthly giving program and positioned us to grow without adding operational strain. Overall, the platform has provided the infrastructure we need to fund our work more efficiently, thoughtfully, and sustainably. ### 6. Incredible Support and Value—Charity Engine Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Chase T. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about CharityEngine?** So many things...I thought the price was going to be the biggest benefit but the knowledge and kindness of the customer support was incredible. Charity Engine would be hard pressed to find someone more kind and competent than Michaela Hyden who helped through all of our trainings and transitions. She is awesome! **What do you dislike about CharityEngine?** So far, I haven't found anything within Charity Engine that has been a down side. **What problems is CharityEngine solving and how is that benefiting you?** We just made the transition and Charity Engine is in the middle of all of our importing and implementing processes. They are making this much easier on our entire team than I thought would be possible. ### 7. Not Just a CRM - Truly a Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Angela P. | VIce-President of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about CharityEngine?** Switching to Charity Engine has been one of the best decisions we've made for our organization. Charity Engine's implementation team set the tone with excellence. They were knowledgeable, thorough, and incredibly supportive throughout the onboarding process. They made what could have been an overwhelming transition feel manageable and even exciting. Charity Engine has a truly unmatched level of support. Every help request or enhancement idea we’ve submitted has been met with a genuine willingness to listen and a prompt, thoughtful response. Their team has actively partnered with us to make sure we’re getting the most out of our partnership. Their communication is excellent, whether through regular email updates, training webinars, or alerts about new features. It's clear they care about empowering their clients and keeping us informed. We also appreciated Charity Engine's commitment to innovation. They are constantly improving, evolving, and adding new capabilities that make our work more efficient and impactful. It’s rare to find a CRM that blends powerful functionality with a team that feels like an extension of your own. We couldn’t be more pleased with our experience with Charity Engine. **What do you dislike about CharityEngine?** Like any robust platform, there have been a few challenges along the way. Early on, we found it difficult to locate relevant information in the Help Center, which made troubleshooting slower than we’d hoped. However, they have significantly improved the searchability and organization of support content. Additionally, we've experienced some limitations in customizing certain forms and templates to fit our specific needs. We would also love if there were some additional features in the User Center portion of Charity Engine. These areas aren't deal-breakers, but they are worth noting. That said, Charity Engine’s willingness to listen and improve gives us confidence that continued enhancements are always on the horizon. **What problems is CharityEngine solving and how is that benefiting you?** N/A **Official Response from Meliha Zekovic:** > Thank you for sharing such a thoughtful review! We’re grateful to be your partner and glad our team and platform have supported your success. We appreciate your feedback on the Help Center and form customization options. Continued improvement in these areas is a key focus for us. ### 8. All-in-One Package That Simplifies Vendors and Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Jenna R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about CharityEngine?** I like that it's an all-in-one package that includes newsletters, events, CRM, and fundraising. We don't have to worry about separate vendors or integrations. **What do you dislike about CharityEngine?** We didn’t fully understand what was and wasn’t included in the package we signed up for, and we ended up having to make changes after the fact. In particular, we didn’t realize that sending emails from our own domain wasn’t automatically included. We’re still waiting for this feature to be enabled, and it’s taking longer than expected. **What problems is CharityEngine solving and how is that benefiting you?** Better understanding of our donors. I particularly like the timeline feed. ### 9. A User-Friendly, All-in-One Platform That Makes My Job Easier **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer G. | Database Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about CharityEngine?** CharityEngine (CE) is very user-friendly and intuitive. It gives us one place to manage events, email campaigns, and SMS communications. My favorite feature is the bulk email tool—I use it every January to send year-end receipts to all donors at once, which saves so much time and reduces calls requesting copies. The query builder and built-in reports are simple to use, and each module feels thoughtfully designed. I also appreciate the CC Updater for keeping our monthly sustainers on track with their giving. The support team is excellent, with easy ticket submission, a new 1-800 number for quick help, and ongoing webinars and help articles that make learning effortless. As a Database Manager using CE daily, I’m very pleased—it’s efficient, reliable, and continues to improve with user feedback. **What do you dislike about CharityEngine?** The system can occasionally lag due to its size and complexity Some modules require additional costs for access **What problems is CharityEngine solving and how is that benefiting you?** CharityEngine has helped us bring most of our fundraising channels together in one place—SMS, email, and newsletters—making it much easier to manage and track communications. It also helps me organize donor notes and provides automation for several key workflows we’ve implemented with their help. We now have automated series for new donors, new sustainers, and memorial gifts, all running seamlessly in the background with no extra effort from me. This automation has freed up valuable time to focus on donor relations and building stronger connections, which has directly led to more frequent and larger donations. **Official Response from Meliha Zekovic:** > Thank you for the wonderful review! We’re thrilled to hear that CharityEngine’s all-in-one platform and built-in tools are making your work easier and saving time. It’s great to know the automation and support resources are helping you focus more on donor relationships. ### 10. Charity Engine: Powerful Donor Insights That Strengthen Relationships **Rating:** 4.0/5.0 stars **Reviewed by:** Gina B. | Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about CharityEngine?** What I like best about Charity Engine is the ability to capture so much relevant information for donors. Also, being able to use that information to foster and build relationships with donors. **What do you dislike about CharityEngine?** It's not really a downside, but there is a rather large learning curve as Charity Engine uses terminology that users may not be familiar with and there is a lot to the set-up. **What problems is CharityEngine solving and how is that benefiting you?** Once the system is set-up using Charity Engine will help me get time back that I have had to spend collecting data to interact with donors. ## CharityEngine Discussions - [How much does Charity Engine cost?](https://www.g2.com/discussions/how-much-does-charity-engine-cost) - 1 comment - [What is Charity Engine software?](https://www.g2.com/discussions/what-is-charity-engine-software) - 1 comment - [View CharityEngine pricing details and edition comparison](https://www.g2.com/products/charityengine-charityengine/reviews/charityengine-review-11979283?section=pricing&secure%5Bexpires_at%5D=2026-07-08+21%3A34%3A58+-0500&secure%5Bsession_id%5D=84528328-63f2-4770-8848-21626e7ce8ea&secure%5Btoken%5D=f1651e56d2d4946cd5bd3aac95f86dc98ebe6c69a3fb87e7e6a70c85c653d803&format=llm_user) ## CharityEngine Integrations - [Double the Donation](https://www.g2.com/products/double-the-donation/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [WealthEngine](https://www.g2.com/products/wealthengine/reviews) ## CharityEngine Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Administration** - User Dashboard - Donor Profiles - Reporting - Templates - Customization **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Donor Management** - Moves Management - Pledge Tracking - Acknowledgments & Communications **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Marketing** - Email Marketing - Direct Mail Tools **Interoperability** - Event Tracking - Gift Tracking - Fund Accounting **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Integrations** - Accounting - Fundraising - Grant Management - Sales POS **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top CharityEngine Alternatives - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (883 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) - 4.4/5.0 (562 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) - 4.4/5.0 (278 reviews)