Chargebee gives us full visibility over every purchase of our Velocity subscription, so we can measure sign-ups and cancellations after each trial period without stitching data together by hand. It has also made it much easier to launch different sales pages: we can define the exact validity period of a plan and set up different trial periods depending on the conditions of each offer.

On the admin side, it lets non-expert team members handle charges, refunds and plan changes without needing to understand how a conventional payment gateway works. That has taken a lot of operational weight off the technical side of the team.

Support deserves a mention too. The Chargebee team helped us configure everything the way we wanted and even customized a few parameters the platform doesn’t normally allow, such as setting Spanish as our primary language. Review collected by and hosted on G2.com.

It is a very complete tool, and that comes with a learning curve. For us, the first month was the hardest: it took time to find where every option lives. Having Chargebee’s technical support during setup made a big difference.

One area for improvement is how accounts work across data centers (US or Europe). We didn’t know about this distinction at the start, so we didn’t know which was the better choice. We now have accounts in both, and unifying them means migrating all the data. It hasn’t stopped us from operating normally, but clearer guidance at onboarding, or an easier way to consolidate accounts, would help. Review collected by and hosted on G2.com.