# CentricMinds Reviews **Vendor:** CentricMinds **Category:** [Employee Intranet Software](https://www.g2.com/categories/employee-intranet) **Average Rating:** 4.6/5.0 **Total Reviews:** 22 ## About CentricMinds CentricMinds is a leading cloud-based Digital Workplace Solution used by small, medium, and large sized organizations. It’s proven to improve employee engagement and internal communication and enables employees to work from anywhere. The platform offers a native mobile app for iOS and Android devices. For over 15 years, CentricMinds has been providing superior Digital Workplace Solutions and our flagship Digital Experience Platform to over 500 organizations, including publicly listed companies, across all industries and business sizes. ## CentricMinds Reviews ### 1. Grateful that CentricMinds exists **Rating:** 5.0/5.0 stars **Reviewed by:** Chris K. | Lead ICT Applications Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about CentricMinds?** - Amazing support - Great people to work with - Professionals that understand the nature of our business requirements and always deliver **What do you dislike about CentricMinds?** There's nothing negative to say about CentricMinds - I am very happy with them **What problems is CentricMinds solving and how is that benefiting you?** - Ease of internal documentation access - Organised documentation - User permissions management ### 2. Centric Minds - Excellent CMS System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2021 **What do you like best about CentricMinds?** Easy to use, lots of helpful documentation. Fast response when contacted. Easy to deal with staff. **What do you dislike about CentricMinds?** Editor could be a bit more user-friendly, initial setup quite complicated. Other than that, not much comes to mind. **Recommendations to others considering CentricMinds:** Centric Minds can do an "All-In-One" system which includes design and implementation, or they can work with your templates. They are exceedingly good with implementing custom plug-ins and apps. The editor provides a lot of functional customisation, with current social media and mapping functions included. It takes us about 2 hours to train someone in the use of the system, so is fast and easy. The team is always happy to meet and discuss things with the client and are very approachable. **What problems is CentricMinds solving and how is that benefiting you?** We work in emergency services and have been using Centric Minds for at least 8 years. They are aware of our status and have always assisted in a prompt and timely manner when required, not to mention fixing unusual issues that might not be standard with other clients. Highly recommended. ### 3. Great resource library **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2021 **What do you like best about CentricMinds?** I didn't realise at first that they had a great resources library with guides and step by step processes. This is super helpful to look at before submitting a ticket. **What do you dislike about CentricMinds?** Would be great to know the response times that apply to each of the categories for the tickets, eg low, medium, high and urgent, and also what issues constitute what category. **What problems is CentricMinds solving and how is that benefiting you?** Generally trickier problems that we can't figure out ourselves or issues that need more advanced technical assistance. Sometimes it's just questions of how different functions work or can existing functions be improved for a better user experience. ### 4. Reliable and knowledgeable **Rating:** 5.0/5.0 stars **Reviewed by:** Adam P. | Web Design Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2021 **What do you like best about CentricMinds?** Great system that has a lot of flexibility. It's straightforward to report any issues and support quickly responds. **What do you dislike about CentricMinds?** No major concerns, quite happy with their work. **What problems is CentricMinds solving and how is that benefiting you?** CentricMinds have provided us with a reliable and stable website and intranet for several years. They've been able to adapt their product for complex integration with our operational systems. ### 5. Responsive, great tech support and a great product. Professional compared to the competition **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher T. | Workplace Experience Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about CentricMinds?** Support team is at another level compared to the competition **What do you dislike about CentricMinds?** User interface for back-end intranet can sometimes be confusing. This has improved over time with updates. **What problems is CentricMinds solving and how is that benefiting you?** We needed a platform to communicate with our branch network that operate in a myriad of different structures and formats. Our intranet provided just that - one place to connect everyone and have a centralised, unified approach and product ### 6. Powerful system for enterprise solutions with multi-site authoring **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about CentricMinds?** The ability to administer content across 100+ sites at the same time and the ability to have dynamic updating content and document listings based on element tagging within the backend. The local support team are extremely knowledgeable of the platform and think about the overall user experience when looking at a project. They while autonomous do consider the whole picture and how changes and updates will impact the overall project, not just the task at hand. **What do you dislike about CentricMinds?** If you're not familiar with the way the site is administered or have custom elements that have been built into the solution, it can take a little bit to get your head around how things work, and the various connections between the metadata that sits behind the individual components that make up a page and the overall system. **What problems is CentricMinds solving and how is that benefiting you?** Multi-site authoring and permissions, as well as digital asset management with 200+ users. Pulling content into pages through dynamic keyword and metadata association allows for adding and removing content on a schedule which is beneficial from a marketing perspective where campaigns go live during non-standard working hours. Similarly, digital asset management allows for content to be shown based on permissions for different users as well as being able to schedule the removal of assets when needed. ### 7. Great Platform backed up by a strong support Team **Rating:** 4.0/5.0 stars **Reviewed by:** Richard M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2020 **What do you like best about CentricMinds?** The support to keep the whole Content Management System Platform up to date from both a security and functional perspective. **What do you dislike about CentricMinds?** Every system has it's own nuances and you just need to work with the differences rather than against them to integrate with other systems. **What problems is CentricMinds solving and how is that benefiting you?** We run multiple high volume websites on the CentricMinds platform that help keep the South Australian Community safe with up-to-date and accurate information. ### 8. Solid Intranet solution out of the box **Rating:** 5.0/5.0 stars **Reviewed by:** Bernard T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about CentricMinds?** CentricMinds is a simple to use and cost effective solution out of the box and includes functionality unexpected. It allow for customization across all areas. **What do you dislike about CentricMinds?** Like ant application it can get a bit slow if the resources are not in place. **Recommendations to others considering CentricMinds:** Stay close during the project **What problems is CentricMinds solving and how is that benefiting you?** Cost effective information distribution and storage. ### 9. A well considered solution for Intranet **Rating:** 4.5/5.0 stars **Reviewed by:** Dylan B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about CentricMinds?** The ability to sign up and start the solution within a few minutes. The publishing of content is straight forward. The document management tools are very powerful. **What do you dislike about CentricMinds?** The complexity of some of the controls - you can achieve a lot. But some require planning to use properly. The support from the company is generally good, but some follow up has been required. **What problems is CentricMinds solving and how is that benefiting you?** Internal communications for our team and document management which supports integration with Google Drive. ### 10. Supportive and high quality team that will be with you at each step of the project. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle B. | Executive Assistant to the CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2020 **What do you like best about CentricMinds?** Knowledgeable and supportive staff that take the time to check in and make sure everything is on track. Dedicated project manager and an easy to use ticket raising system and process. Intense training that was effective with skilled trainers who catered to the needs of differing levels of understanding. **What do you dislike about CentricMinds?** I really didn't have any issues with CM - if I had to say anything it would be that it was tricky booking in training times as they were for 2 full days and these should probably be requested and planned for at the project inception. **Recommendations to others considering CentricMinds:** Centric Minds have a great product and an "Out of the Box" approach, so we weren't faced with too much choice when we needed to decide what worked for us. The system is easy to use and the support team are quick to fix things and explain how you can do it yourself next time. Our business is going through an IT transformation and our staff needed something simple to use that they could interact with on a daily basis. We didn't want to overwhelm them with "another system to learn". It worked well for our staff as there are varying degrees of IT capability and understanding and the CM platform is clean and easy to follow, as well as accessible for our vision impaired staff. **What problems is CentricMinds solving and how is that benefiting you?** Building and implementing an Intranet. One main benefit is the ability for our staff to be trained directly by CM staff which is empowering as we can now fully own our Intranet. ### 11. A decent platform with strong functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about CentricMinds?** The Active Directory, Office 365 and SharePoint integration all work well and allowed us to quickly populate the new Intranet. The CentricMinds Drive is quite powerful with versioning and tagging. The people we dealt with were friendly and had a lot of knowledge about the product. **What do you dislike about CentricMinds?** Some of the web content authoring tasks have too many steps, so it can become overwhelming. But if you stick with it you can achieve pretty much any type of content presentation need. The documentation is very comprehensive, but requires some updating/changes to show new functionality. **Recommendations to others considering CentricMinds:** Ensure your requirements are clear. They asked us to provide user stories and we did, and the 2nd demo was amazing compared to the first demo. **What problems is CentricMinds solving and how is that benefiting you?** Our client required a new Intranet platform that could support publishing to and from Office and share content with SharePoint. The problems we solved using the Centricminds platform were mostly personalization of documents, search and HR forms. ### 12. Great software and help desk support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2020 **What do you like best about CentricMinds?** The software meets our organisations current needs and there is support staff available when required. **What do you dislike about CentricMinds?** Some job requests at times seem to drop off the radar and require reminders, but in most case are attended to in a timely manner. **What problems is CentricMinds solving and how is that benefiting you?** Ease of use for staff to find key information to undertake their role. Currently looking at improving searching for a particular field of documents and possibly moving to a new template to refresh site and user experience. ### 13. Easy to use Intranet, Document Management and Workflow product. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about CentricMinds?** We helped implement the CentricMinds platform to solve a document and workflow requirement. It solved this quite well, the tools are flexible and it can handle complex tasks around document versioning and search. **What do you dislike about CentricMinds?** It solved a lot of the challenges so nothing really to dislike about the platform. **What problems is CentricMinds solving and how is that benefiting you?** Primarily staff publish documents on the Intranet, and then managing document workflows to users inside and outside the company for approval. ### 14. A good share point alternative **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2020 **What do you like best about CentricMinds?** The document management tools are easy to use (drag and drop) and you can add tags to docs as well. The responsive templates enable use on phone and tablets, but there is also a native app provided. **What do you dislike about CentricMinds?** Nothing really in particular. There could be more template options to choose from. **What problems is CentricMinds solving and how is that benefiting you?** Team collaboration and sharing documents securely. ### 15. Replaced SharePoint 2010 for our customer **Rating:** 5.0/5.0 stars **Reviewed by:** Rick R. | MD, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about CentricMinds?** Very easy to use as an intranet and comms portal, the support from the CentricMinds team is very impressive and pleasing. Our customer has moved from SharePoint 2010 Foundation and has requested many changes over the last 12 months and CentricMinds have been able to meet their needs. **What do you dislike about CentricMinds?** All good, no dislikes, customer is pleased. **Recommendations to others considering CentricMinds:** The team at CM work really hard to get the best outcome for our client and have managed to deliver many requested customisation to meet the customers growing needs. They are a great company to partner with and their product is very easy to use. **What problems is CentricMinds solving and how is that benefiting you?** Our customer is using CentricMinds as their primary intranet and comms tool. One of the main drivers for change was mobility support as our client has a large and varied workforce that is not always in front of a computer and delivering communications to all users has helped with employee engagement. ### 16. One of the most reliable group of professionals I've ever worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Maki H. | Director of RIsk, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about CentricMinds?** CentricMInd's excellent client service, thoroughness in explanation and commitment to superior client satisfaction. When there were connectivity issues, despite the problem being generated within our company, the CentricMinds team worked effortlessly to identify the root cause in order to assist our IT team in fixing the problem. The CEO and the CTO of CentricMinds have been excellent business partners. The system is intuitive, highly customizable and I know that it is a platform that will continue to grow with the company, meeting diverse needs as the complexity of our business grows. **What do you dislike about CentricMinds?** The only dislike is around the flexibility of the text field...for example, using different bullet points, or creating excel like diagrams within a text field can be difficult. **What problems is CentricMinds solving and how is that benefiting you?** We use the CentricMInds intranet for: - Employee directory - Communication of important announcements and reminders - Hosting important forms that are a critical part of our business operations (ex. onboarding new third-parties) - Defining roles and responsibilities of departments - Storing key policies, procedures, and forms ### 17. Great product, great company **Rating:** 4.5/5.0 stars **Reviewed by:** Hallie M. | Marketing and Communications Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about CentricMinds?** Centric Minds is a company with some very talented people and that shows in their product. It also shows in the level of support and customization our company gets from them. The software is easy to use but has all the benefits of being a high-end tech product. The team is very helpful and they want to empower you to take control of the product. **What do you dislike about CentricMinds?** As a company based in the US, it's difficult to work with a company whose support team is in Australia. It makes same-day problem solving impossible. **What problems is CentricMinds solving and how is that benefiting you?** Broken internal communication, segmented departments, and slow-to-change company culture. We are using the software as an intranet platform and it has helped with those issues and more. ### 18. Stream Review **Rating:** 4.5/5.0 stars **Reviewed by:** Dajon M. | Stream Review, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2019 **What do you like best about CentricMinds?** It helps with the difficulties I have when doing work. **What do you dislike about CentricMinds?** Everything is good about the app there isn't anything wrong with it. **Recommendations to others considering CentricMinds:** Its a really good app for streaming **What problems is CentricMinds solving and how is that benefiting you?** -Team collaboration -Knowledge management It helps with team effort and help with the knowledge program. ### 19. Suitable and superior SharePoint Replacement **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about CentricMinds?** Document management, office plugin, customization, support team. We have the ability to customize and create almost any tool or database with a great deal of intelligence. The support team and knowledge base are reliable and thorough. Most questions I have had about the product are answered by the knowledge base, others are a fast response from the team. I am able to customize and modify the product to suit any ongoing need we have and have done so since deployment. **What do you dislike about CentricMinds?** Any issue I have had with CentricMinds has been resolved in a very brief period after contacting the support department. **Recommendations to others considering CentricMinds:** Talk to the Team. They will take the time and make sure you have what you need in CentricMinds. For us, they demonstrated the product twice, once for the administrators and once for the initial team of users. On both occasions the team were thorough and nothing short of impressive. They were open to questions and were flexible with the demonstration. The result was a team that knew the high expectations they had for CentricMinds would be met. Anything other than the OOBE experience with CentricMinds may require development from the team, I highly suggest this path as they will meet your expectations. **What problems is CentricMinds solving and how is that benefiting you?** Document management system. Content distribution. ### 20. Very easy and competent to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about CentricMinds?** The ability to collaborate all of the companies profiles in one program **What do you dislike about CentricMinds?** Nothing. This product did exactly what it was supposed to. **Recommendations to others considering CentricMinds:** It’s a good program to use for the company. **What problems is CentricMinds solving and how is that benefiting you?** Merging one product with another ### 21. CentricMinds supported our plans for urgent deployment of our Intranet **Rating:** 4.5/5.0 stars **Reviewed by:** Ian P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2018 **What do you like best about CentricMinds?** Professional presentation, intuitive, easy navigation, effective use via mobile app Excellent support through the implementation and ongoing operations phases Social media style features for internal collaboration **What do you dislike about CentricMinds?** CentricMinds has met our expectations so no dislikes **Recommendations to others considering CentricMinds:** Definitely recommend the product and service provided by CentricMinds **What problems is CentricMinds solving and how is that benefiting you?** Communication to all employees both office and field based on Company news - realised Communication of Company structure and HR contacts - realised Communication of Integrated Management System documents to all employees - first stage realised and second stage in progress ### 22. Most intuitive and flexible CMS I've used. **Rating:** 5.0/5.0 stars **Reviewed by:** Peter F. | Web Design Manager, Public Safety, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2017 **What do you like best about CentricMinds?** The product is flexible and easy to use, Centric's developers do all they can to understand our business needs with enhancements and customisation. The infrastructure is easy to maintain and logical, holding up under extreme user loads. **What do you dislike about CentricMinds?** Support team are great to deal with, but possibly under-resourced. **Recommendations to others considering CentricMinds:** The Centric Minds team are a delight to work with - technical knowledge and solutions are second to none. As a CMS the product out-performs many high-cost systems and is totally flexible. **What problems is CentricMinds solving and how is that benefiting you?** CentricMinds supports SA Emergency Services with 8 websites - comprising 4500 pages and 12500 files - all in one implementation making technical management easy and quick. Excellent user and permissions management makes sharing content across sites easier than any system I've used previously. Workflow ensures up-to-date and accurate content. The system is easily customisable and the feature set matches much higher priced systems. ## CentricMinds Discussions - [What templates do customers get with CentricMinds?](https://www.g2.com/discussions/27300-what-templates-do-customers-get-with-centricminds) - 1 comment, 1 upvote - [Support for Customers](https://www.g2.com/discussions/27283-support-for-customers) - 1 comment, 1 upvote - [Centricminds Integrations](https://www.g2.com/discussions/27282-centricminds-integrations) - 1 comment, 1 upvote - [Can I access CentricMinds using a mobile device?](https://www.g2.com/discussions/27281-can-i-access-centricminds-using-a-mobile-device) - 1 comment, 1 upvote - [What are the document management capabilities of CentricMinds?](https://www.g2.com/discussions/27280-what-are-the-document-management-capabilities-of-centricminds) - 1 comment, 1 upvote - [View CentricMinds pricing details and edition comparison](https://www.g2.com/products/centricminds/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+02%3A18%3A04+-0500&secure%5Bsession_id%5D=4eb0cb86-ea56-4a8f-bdec-64a0ec094d26&secure%5Btoken%5D=decb4f9609ef28725731ff009c9076ff5faf8ba1275891ec5b13813392e6e844&format=llm_user) ## CentricMinds Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory **Content** - Content Authoring - Rich Text Editor - Versioning - Plug-ins/Widgets/Apps - Approval Process - Content Scheduling - Asset Management - Internal Search - Content Repository **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Agentic AI - Employee Intranet** - Autonomous Task Execution - Adaptive Learning **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Design** - Breadth of Pre-Built Templates - Mobile - Branding/Themes - Customization **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Platform** - User Community - SEO - Flexible Navigation Structures - User, Role, and Access Management - Enterprise Scalability - Internationalization - Dashboards and Reports - API / Integrations **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Agentic AI - Web Content Management** - Cross-system Integration - Natural Language Interaction **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction ## Top CentricMinds Alternatives - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - 4.0/5.0 (8,641 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,491 reviews) - [Progress Sitefinity](https://www.g2.com/products/progress-sitefinity/reviews) - 4.0/5.0 (494 reviews)