AC Amy C. Office Director Small-Business (50 or fewer emp.) 8/26/2019 More Options - "By far the best all around estimation/office program" 5/5 What do you like best about CCC ONE? CCC total repair platform is an all in one program designed for offices geared in the auto industry. CCC One is an amazing and key tool for any office in the auto industry for many reasons which make it, not only diverse but can help with a large variety of tasks in a time efficient, simple and understandable way. This is the best program I’ve tried yet and I couldn’t possibly list all of the reasons I have for my opinion but I’ll do my best to explain the key reasons as to why this works the best for me. 1) The better percentage of insurance companies and auto related businesses of all varieties use the system to communicate, send important documents which need minor editing and to find parts from any parts dealer who also uses the program. This will save time in many areas such as matching estimates with a click of a button, saving both, time and energy.In most cases it’s likely, in my experience, you could use the time saved doing something else more productive and needs your full attention without the the help you have in this example such as attending to customers in need of assistance and doing so in a time efficient and positive manner. This is giving you the time you need with less distractions. 2) Ordering parts quickly, already having seen comparisons to multiple parts dealers and their prices, options, availability, descriptions and ETA is a serious time saving and key point, saving time, energy and causes less stress, making a more positive environment for you and your team to work in. This is quick and easily guided with their tutorials or just guessing by reading the options provided. More productivity will come from a generally happy and less stressed work place. With the option of ordering your parts then and there, the program will also show you a list of other dealers, A/M, Recycled& Reconditioned dealers near you with the information you need to reach them in the case which you have questions or part orders for, keeping track of what you order, receive, return, paid for, didn’t pay for and a system which can track what your order status is anytime. There is only one more key reason of this program I’m going over next. 3) The ability to locate and receive parts is an incredible time saver in this program. I absolutely love the fact that it is made for everyone. There are different levels of the program CCC One has depending on your needs and desire for more or less features from CCC One. The cost is actually very comparative to some of the other competitors. Here is one of my favorite things about the CCC One Total Repair Platform... All you have to do is input the amount of hours, including lunch hours and it does the math for you. There are a range of things this program does that helps just about every aspect of the business, from outside curb appeal to customer service, professionalism in the office vs. body shop, estimation training (to a point), guides, parts, understanding why we do what we do, The tutorials are a god send and help me out, still and I have used this program for a while now. Simple, self explanatory, diverse and choices of which level of CCC ONE Repair Platform you feel comfortable with or feel your business needs require. There is so much more but you should really give it a try and see if it works for you. I can guarantee if you are in the auto business, whatever branch of the word, you will find this a useful, time efficient and logical tool for your business... You might even say it is necessary and just don't know how you did it before the CCC ONE Total Repair Platform and won't want to do it again. Well worth the money spent. Big picture is that you are spending money, yes, but you are also saving that money with time you save utilizing the platforms this program gives you to use and tech support walks you through any issues you may have without making you feel like you are dumb or don't know what you are doing as many times as necessary to have you understand and with the more intense and advanced packages, you will actually have some training via phone and/or a specialist in your program type come teach you in detail how you use the program, step by step which is also included in this...BONUS! That's enough from me but thanks for reading and try it out... Review collected by and hosted on G2.com. What do you dislike about CCC ONE? I can honestly say I don't dislike much about this program at all but if I had to choose something that I dislike, it would be that I cannot look up parts without a vin number to match the vehicle when I just want to look up a simple part so I have an Idea in my head about prices, generally if a customer is just inquiring and wants to know a general number without waiting for the estimation process. It would be nice to have a parts reference for when you are just in a hurry and for nothing official. it is a pain to tell the customer they have to wait for me to put the vin number in the system and collecting the vin when they are in a hurry can be a troubled situation. I would like to see CCC ONE Total Repair Platform add a feature which would be as easy as typing the year, make and model of a car, hitting enter and getting a blown up picture of the basic parts for each car. If this were too happen, I guarantee customers wouldn't mind waiting for a short period if they had an idea of the cost, saving all parties involved time, patience and would even make the customer more willing to bring the car by for a real estimate on the vehicle with the number in their head. If they aren't willing, then still we save time based on the fact no one will be spending extra time on something that won't matter in the longrun… Time is Money... Review collected by and hosted on G2.com. Recommendations to others considering CCC ONE: My advice to those considering CCC ONE Total Repair Platform for their business needs is to read about the program, really research by speaking with a sales representative. If you know a neighboring business who has the same program as them why they have it and why it works for them. Ask questions to the business Review collected by and hosted on G2.com. What problems is CCC ONE solving and how is that benefiting you? I am finding that the communication issues I would have had before with insurance agents and parts dealers alike has come to a minimum and it is obvious. There is a whole section for emailing and uploading, downloading and reminders for all connected to the CCC ONE Total Repair Platform and ordering parts is amazing. You have the slips to save to the file or can copy the invoices for the customer file and have the CCC ONE Total Repair so there is a paper trail throughout the whole process and when the part comes in just mark it off as here and put your printed part labels on the parts so there is no confusion.. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite See what 21 reviewers think of CCC ONE 4.7 out of 5 · Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/ccc-one/reviews)