Catalyst Reviews & Product Details

What I like best about Catalyst is the way it encourages clear thinking and practical problem-solving. It doesn’t just focus on theory; it pushes you to apply ideas in real situations, which makes learning more meaningful. I also appreciate how Catalyst promotes collaboration and continuous improvement, creating an environment where feedback is valued and growth feels natural. Overall, it stands out because it helps turn effort into real impact rather than just results on paper. Review collected by and hosted on G2.com.

What I dislike about Catalyst is that at times the pace can feel a bit overwhelming, especially when multiple tasks or expectations come together at once. There are moments when processes could be explained more clearly, which would help avoid confusion and save time. While the goals are strong, a little more flexibility and clearer communication would make the overall experience smoother and less stressful. Review collected by and hosted on G2.com.

I like how Catalyst keeps everything in one place while still feeling easy to use. It helps me track relationships, conversations, and next steps without losing the personal side of the work. I also appreciate how it gives visibility into the work happening behind the scenes, which makes collaboration across teams smoother and more intentional. Review collected by and hosted on G2.com.

At times it can feel a bit clunky or slower than expected, especially when moving between records or updating multiple fields. Some workflows take more clicks than necessary, which can break momentum during fast paced days. Review collected by and hosted on G2.com.

The organization of making things easier to navigate. Customer support is knowledgeable and quick to solve an issue. Review collected by and hosted on G2.com.

Honestly I have no comment. I cannot think of any issues that haven't been solved in a timely manner to better assist me in being a better agent. Review collected by and hosted on G2.com.

The dashboard interface is nice to use and I like the segment format Review collected by and hosted on G2.com.

There are so many things I dislike about catalyst, but the main thing that is has been so frustrating for my team is the amount of bugs and issues we have that take forever to be reviewed and or resolved by the team often times the response is simply we couldn’t re-create your issue and we are left to either continue working around that issue or somehow fix it ourselves. Some of the interface is so counterintuitive to how a CS team operates that it’s almost shocking that this is a CRM tool. Review collected by and hosted on G2.com.

I like its intuitive and user-friendly interface, which makes it easy for customer success teams to get started and quickly see value. Its greatest strength is its ability to centralize all customer data into a single platform, providing a 360-degree view of each account by integrating with a company's existing tech stack. This data fuels its effective customer health scoring, a feature that users love for its ability to proactively identify at-risk customers and prioritize their work. Review collected by and hosted on G2.com.

There are some issues with a lack of integrations for other tools and find that the platform doesn't always provide a complete or accurate history of customer data from other systems, undermining its core promise of a 360-degree view. Review collected by and hosted on G2.com.

Catalyst has been a game-changer for my work as a Customer Success professional. The platform’s intuitive interface makes managing customer health, tracking renewals, and identifying expansion opportunities incredibly efficient. What stands out most is its ability to centralize all key data—giving me a comprehensive view of each account and enabling proactive customer engagement.

The automation features, such as triggering tasks or alerts based on account activity or health scores, help me stay ahead of churn risks and drive better outcomes for our customers. Integrations with other tools in our tech stack are seamless and easy to set up, making Catalyst a true hub for customer success operations.

The support team is responsive and always open to feedback, and Catalyst consistently rolls out thoughtful updates that address real-world CS challenges. Overall, Catalyst empowers me to focus on building stronger relationships with customers and driving retention. I highly recommend it to any CS team looking to elevate their process and results. Review collected by and hosted on G2.com.

If I had to point out one or two cons, I’d say there’s a bit of a learning curve at first, especially if you haven’t used a CS platform before. Also, while the reporting tools are robust, I sometimes wish there were more customization options for creating unique dashboards to fit our specific needs. Review collected by and hosted on G2.com.

Catalyst pulls real time triggers and data for our sales org that allow us to bring in revenue every month. It saves us a bunch of time, streamlines our process, and gives us ammo to use every day. I look forward to every catalyst task I get because it means I have more prospects to reach out to, and potentially more revenue to bring in. Review collected by and hosted on G2.com.

I wouldn't say there are really any negatives to using Catalyst as I see it being a very useful tool. Review collected by and hosted on G2.com.

What I like the best about Catalyst is that the sequences I need to use are hyperlinked so I know exactly what I need to put that prospect/account in based on their interest. Review collected by and hosted on G2.com.

What I dislike about catalyst - is that the link is to ONLY the sequence. It would be even easier if there was a link to the salesforce page and prospect so I could sequence even more quickly. Currently, I need to open salesforce 1 by 1 to check the account history before I sequence so I make sure I'm reaching out with the proper context. Review collected by and hosted on G2.com.

as a rep it was easy to be able to get a quick snapshot of the tasks i had to complete that day, and you actually felt accomplished seeing that number drop to zero.

As a manager I can now see who on my team needs reminders or not getting tasks done on a daily basis. making accountability + follow up easier to look into Review collected by and hosted on G2.com.

we have a large team, and the dashboard does not show me everyone all at once without their names bleeding together - would love if i didn't have to scroll thru or edit my page magnification in order to see my entire team Review collected by and hosted on G2.com.

As a small team, we were looking for a customer success platform that could help us stay organized without a lengthy or complicated setup process. Catalyst delivered exactly what we needed. The onboarding was quick and painless; we were able to get everything up and running in a very short timeframe.

The interface is intuitive and user-friendly, so our team felt comfortable using it right away—no steep learning curve. Catalyst’s features have helped us centralize customer data, streamline our workflows, and proactively manage customer health.

Their playbooks and workflows are good features to have as well - we have been able to automate a lot of signals out of the platform using that functionality.

Overall, I would highly recommend Catalyst to other small teams looking to level up their customer success function quickly and with minimal hassle. It’s made a noticeable difference in how we manage customer health and grow our customer relationships. Review collected by and hosted on G2.com.

While setup is quick, some advanced features may require extra time and technical know-how to fully configure. Not a lot of feedback from the platform on when the data sources break or why - need to contact their support for it.

Limited customization in certain dashboards or reports can be frustrating if you want deeper insights tailored exactly to your team’s workflow. Especially if you are used to SFDC reports.

Some of the fields once you set those up can't be edited (especially calculated fields) and you basically have to start from scratch if you need to do any major edits. Review collected by and hosted on G2.com.