One of the best aspects of CareLogic is the effective customer support provided by the Qualifacts team. In the ten years we have used CareLogic, their approach has increased effective and timely communication each year. The management of the company is interactive and engaged with end-users. Their mission is to further our work with clients, which I appreciate. Qualifacts has kept up with regulatory changes, even when the changes were sudden. The orientation to the patient flow and expectations of behavioral health puts the platform ahead of all general health EHR systems I have seen. From the user's perspective, the workflow is simple. It is easy to train new users. Review collected by and hosted on G2.com.

Just about every complaint I have had over the years has been addressed. It is now able to run on a variety of browsers. Reporting still could use some work, but the solution they have had in place is workable. Rare performance issues or bugs are resolved very quickly. Review collected by and hosted on G2.com.