--- title: Canny Reviews meta_title: 'Canny Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 108 reviews by the users' company size, role or industry to find out how Canny works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 108 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Canny Reviews **Vendor:** Canny **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 108 ## About Canny Canny is your all-in-one solution for managing user feedback, where you can capture, organize, and analyze customer feedback in one place, so you can make informed product decisions. From managing feature requests and analyzing user insights, to building public roadmaps and announcing product updates, you can do it all with Canny. Stop letting ideas slip through the cracks and start building better products today with Canny! Features our customers love: • Automatically capture customer feedback from conversations with Autopilot. • Detect and merge duplicates so you can quantify ideas. • Score feedback and feature requests based on priority. • Build roadmaps based on which product feature request scores the highest. • Announce product updates with changelog to increase feature awareness. • Automatically follow up with people when you release a feature. • Wide-range of integrations available, works well with existing tech stack. To sign up for a free account: https://bit.ly/3vJFhce To book a demo: http://bit.ly/3vPGAqa ## Canny Pros & Cons **What users like:** - Users love the **ease of use** of Canny, finding it simple and efficient for gathering feedback and ideas. (12 reviews) - Users value Canny's **easy integration and powerful features** , alongside responsive customer support and a generous free tier. (8 reviews) - Users highlight the **responsive customer support** of Canny, often citing prompt assistance and effective communication. (7 reviews) - Users find Canny's **easy integrations** seamless, enhancing functionality and providing responsive support within the free tier. (6 reviews) - Users find Canny invaluable for **efficient feedback management** , enhancing customer insights and feature prioritization. (6 reviews) - Easy Setup (5 reviews) - Users value the **seamless integrations** with tools like Slack and Jira, enhancing workflow efficiency and collaboration. (5 reviews) - Easy Management (4 reviews) - Idea Management (4 reviews) - Automation (3 reviews) **What users dislike:** - Users desire a **feature to prevent idea duplication** to enhance usability and streamline feedback collection. (5 reviews) - Users express frustration over **missing features** in Canny, including poor ticket merging, lack of text formatting, and complex integrations. (5 reviews) - Users face **integration issues** with Canny, making connections with other software more challenging than expected. (3 reviews) - Users face **integration difficulties** with Hubspot, needing stronger testing environments and a more cohesive mobile experience. (2 reviews) - Users find Canny's interface **difficult to navigate** and struggle with spam and integration complexities. (2 reviews) - Limited Functionality (2 reviews) - Users express frustration with the **ticket merging functionality** of Canny, making it difficult to track old tickets. (2 reviews) - Complex Usability (1 reviews) - Confusing Usage (1 reviews) - Filtering Issues (1 reviews) ## Canny Reviews ### 1. Great tool to evaluate user feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Canny?** A great tool for tracking and managing user feedback. Autopilot feature helps to stay on the top, great integrations to keep everyone updated. **What do you dislike about Canny?** New features are interesting, not sure, if we'll use them bevause of pricing reasons. **What problems is Canny solving and how is that benefiting you?** We can quantify feedback, take other data points into the consideration and in general experiments in the UXR domain ### 2. Great Value for Money with Solid Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Canny?** We chose Canny because it's very good value for money, and their integrations look more solid than competitors. **What do you dislike about Canny?** We just signed with Canny so it's hard to say now **What problems is Canny solving and how is that benefiting you?** Have a data driven view into customer feedback that our product team can use. Their AI integrations help make the lift easier for commercial teams to input feedback. ### 3. Easy Feedback and Upvotes, But Limited Progress Updates **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Canny?** It is simple to submit feedback, it allows you to upvote so you can see how popular a suggestion is and you can easily find previous suggestions to see if your idea has already been submitted. **What do you dislike about Canny?** It is very basic. Unless the PM makes comments, it is difficult to understand if there has been any progress. There is no way to close the loop when a feature has been released. **What problems is Canny solving and how is that benefiting you?** It was a way for our support team to submit feature ideas to the Product team. This meant that Product could take ownership of ideas an prioritize them into the roadmap. ### 4. Canny Is Easy to Use and Integrates Smoothly with Our Stack **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Canny?** Canny is pretty easy to use and can integrate pretty well in our stack. **What do you dislike about Canny?** From an administrative side, the UI isn't as intuitive and takes a bit to figure out. **What problems is Canny solving and how is that benefiting you?** Canny has helped my teams gather feedback from customers and internal stockholders as well. ### 5. By far the best way to collect feedback and feature requests from customer **Rating:** 5.0/5.0 stars **Reviewed by:** Phil L. | Co-fondateur, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Canny?** I like that I can easily communicate with my customers if a feature request is possible or not, and it notifies everyone who upvoted the post. I also love how I can easily merge feature requests that are similar, so all upvotes count under a single feature request. This tool helps us prioritize what we want to do next! **What do you dislike about Canny?** We get a ton of feature requests, and it can be a bit overwhelming for our small team to manage all the feedback. But at least we have a public place where customers can share their opinions and suggestions, so their ideas don't get lost in an email thread where we just thank them for their feedback and say we'll think about it. **What problems is Canny solving and how is that benefiting you?** It helps us gather all the feedback we get into one public "forum" where customers can interact with each other. It kind of creates a sense of community too, especially when customers find workarounds for their feature requests together. **Official Response from Kaman Hui:** > Hi Phil, Thank you for taking the time to share your experience! Really appreciate your thoughtful review. We are so glad to hear that Canny has been helpful for you from merging feature requests to helping with prioritization. If you ever need help getting more out of Canny, please don't hesitate to reach out. We’d love to help. Cheers, Kaman ### 6. Great and Simple Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio R. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Canny?** I like that it's simple to use, yet it's a powerful tool. **What do you dislike about Canny?** Their AI assistant that auto-creates features for you merges tickets in a way that's not helpful. What the AI tool was doing was: 1. Creating a feature request based on feedback 2. Merging an old ticket into the newly created feature request That was driving me mad! The trouble was being able to find my old ticket that I KNEW I created. Other than that, all is good. **What problems is Canny solving and how is that benefiting you?** It's keeping track of our feature requests and it's beneficial because we know what we should focus on developer time on. ### 7. A small but mighty addition to our processes **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2025 **What do you like best about Canny?** - Very easy to use and navigate - Powerful in all of the right areas - Arms our team with all the right tools - Simplistic in design, so not to overload the experience for us or our customers - Support team are always available to respond when questions come up - Easy to integrate with the rest of our (relevant) tech stack: Intercom, Jira **What do you dislike about Canny?** There's not a whole lot to dislike here. It's a great platform to use. **What problems is Canny solving and how is that benefiting you?** Solving a huge issue of collating and prioritising customer feedback. We used Jira to collate all of our customer feedbacks, but when you have an audience that loves to have a voice, that board was getting very unruly very quickly. It was becoming unmanageable, and started to look and feel like a graveyard. PMs were creating RICE scores for them based on gut-feel rather than verified data-points. Obviously that trickles down to how these features get released and it was becoming a real problem. Even when things got released, our CS agents were having to contact the people who requested the feature individually. Madness! Canny just simplifies the lot of it. Everything in the one spot. Able to have our RICE scores automatically adjust based on the number of votes, if those votes are from the same company or not, and add in our own variables to the prioritisation scores. Takes a huge load off of PM time-spent on this manually. And our CS agents are loving not having to deal with feature requests on a per-request basis throughout the feature's lifecycle. Sales are happy that they have another customer-first differentiator to promote. ### 8. Dependable for collecting Customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Canny?** Canny is a "catch-all" for all of our feature requests, serving as a centralized backlog and "future to-do list". It helps quantify anecdotal evidence and customer feedback, allowing us to better prioritize our roadmap based on things like MRR and opportunity data. The ability to link Canny posts to your customer data in tools like HubSpot provides valuable context and insights. **What do you dislike about Canny?** The ability to only filter by one attribute at a time (e.g. relevance, trending, MRR) rather than being able to combine filters like MRR and Opportunity together. Apart from that, the difficulty in quickly identifying whether a voter on a Canny post is a current customer or not, requiring exporting the list and checking subscription status separately is a long workaround. **What problems is Canny solving and how is that benefiting you?** Canny serves as a centralized place to capture all customer feature requests and feedback, rather than having them spread out across different channels. It also acts as a source for customer-facing teams to find if we already have a feature or not. Canny provides metrics like MRR and Opportunity to complement the anecdotal feedback the product team receives.This helps the team make more informed decisions about which features to prioritize based on both customer demand and potential business impact. ### 9. An excellent customer feedback and roadmap tracking tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Canny?** Canny makes it extremely easy to track and report on customer feedback requests. As a customer success team, we can review common trending feedback items, alongside the revenue impact. It's a key tool in the CS - Product team relationship, helping us as an organisation segment and prioritise features that will drive the greatest impact (for our customers, and for the business). **What do you dislike about Canny?** Canny did have difficulty with our Hubspot integration, however the team were great at picking up and supporting us through this to find a resolution. Hardly a dislike, but I had to write something! **What problems is Canny solving and how is that benefiting you?** Canny provides a way of logging feedback, features and ideas with revenue impact and importance. Without this, feedback is silo'd and can lose impact. ### 10. Excellent tool that is very user-friendly and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Awais M. | Senior Cloud Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2025 **What do you like best about Canny?** We use Canny to gather customer feedback about feature requests, and in over 2 years of using the tool, I have not faced a single complaint so far. It's easy to use, the interface is simple but efficient, responsive, and has very powerful features. I also love the Support and always available Canny team for assistance with our issues **What do you dislike about Canny?** We don't have a major issue with Canny, some challenges are around handling Spam posts, and duplicate posts in different boards that take manual intervention to be cleaned out. **What problems is Canny solving and how is that benefiting you?** We are getting to quickly guage which features our customers want the most, and what are their pain points using Canny as our Feedback and Idea gathering tool. This helps shape the Product strategy to cater to those features and areas that impact customers the most ## Canny Discussions - [What is Canny used for?](https://www.g2.com/discussions/what-is-canny-used-for) - [View Canny pricing details and edition comparison](https://www.g2.com/products/canny/reviews/canny-review-1822200?section=pricing&secure%5Bexpires_at%5D=2026-07-13+06%3A44%3A42+-0500&secure%5Bsession_id%5D=39f5275a-c4dc-4b7f-980f-0040dd49d756&secure%5Btoken%5D=5b230fee05ccf956c10ccb680d0ed2365745858c06fe7994133d3d11aac47783&format=llm_user) ## Canny Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) ## Canny Features **Analytics** - Analytics **Functionality** - Package Management - Code Analysis - Vulnerability Checks **Management** - Team Collaboration - Access Control - Data Security **Feedback** - Ranking - Commenting **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Communication** - Wiki Documentation - Community Forum - Customer Ideation **Execution** - Team Collaboration - Project Management - Task Management **Management** - Package Access Control - Package Tracking - Automation - Rollback **Functionality** - Sentiment Analysis - Tagging - Note Taking - Integrations **Idea Sources** - External Idea Generation - Internal Idea Generation **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Planning** - Work Capacity - Task Ranking - Custom Workflows - Release Forecasting **Roadmapping** - Roadmaps - Timelines **Idea Collection** - Idea Campaigns - Surveys - Forums - Suggestion Box - Mind Mapping **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **System Management** - Security - System Monitoring **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard **Integrations** - Gamification - Project Planning **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction ## Top Canny Alternatives - [UserVoice](https://www.g2.com/products/uservoice/reviews) - 4.5/5.0 (232 reviews) - [Aha!](https://www.g2.com/products/aha/reviews) - 4.4/5.0 (357 reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - 4.3/5.0 (249 reviews)