--- title: CallTower Reviews meta_title: 'CallTower Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 377 reviews by the users' company size, role or industry to find out how CallTower works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 377 scale: '5' date_modified: '2026-07-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # CallTower Reviews **Vendor:** CallTower **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 377 ## About CallTower Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys. Our expertise in contact center solutions enhances CCaaS and CX capabilities, delivering personalized optimization, conversational AI, and advanced analytics to elevate customer experiences and accelerate digital transformation. Driven by innovation and a commitment to excellence, CallTower continues to redefine how businesses connect, collaborate, and thrive on a global scale. ## CallTower Pros & Cons **What users like:** - Users highly value the **excellent customer support** from CallTower, which ensures quick and effective assistance whenever needed. (56 reviews) - Users find the **customer service and support** of CallTower to be efficient and consistently helpful. (49 reviews) - Users value the **reliability** of CallTower's VoIP and UCaaS services, ensuring clear communication and minimal downtime. (39 reviews) - Users appreciate the **ease of use** of CallTower, making license procurement and communication seamless and efficient. (37 reviews) - Users value the **exceptional customer service** of CallTower, noting quick responses and effective support communication. (35 reviews) - Easy Setup (31 reviews) - Quick Setup (24 reviews) - Quick Response (17 reviews) - Efficiency (15 reviews) - VoIP Services (14 reviews) **What users dislike:** - Users report **poor customer service** , citing delayed responses and difficulty in resolving call quality issues. (16 reviews) - Users face **billing issues** with unclear invoices and lengthy resolution times, leading to frustration with CallTower's service. (12 reviews) - Users report **poor customer support** from CallTower, experiencing delays and unhelpful responses to technical issues. (12 reviews) - Users find the **lack of intuitiveness** in CallTower's portal hinders efficient management and user experience. (11 reviews) - Users experience **long wait times** for support and hardware replacements, complicating their overall satisfaction with CallTower. (11 reviews) - Complex Processes (10 reviews) - Lack of Clarity (10 reviews) - Difficult Settings Management (9 reviews) - Difficult Setup (8 reviews) - Navigation Difficulty (8 reviews) ## CallTower Reviews ### 1. Implementation team from Call tower was great to work with. **Rating:** 4.0/5.0 stars **Reviewed by:** Juan M. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about CallTower?** Responsive and keeping the implementation timeline on time. **What do you dislike about CallTower?** There were a few design hiccups that I felt, Calltower should have known about and made us aware of during the design phase. Instead, we were made aware during the implementation phase. **What problems is CallTower solving and how is that benefiting you?** VOIP with MS Teams and moving away from a traditional phone system. **Official Response from Tonya W.:** > Thank you for sharing your experience and the kind words about our implementation team—we’re happy to hear they were great to work with and kept the project on track! We also appreciate your feedback regarding the design phase. We understand how important it is to identify potential issues early on, and we’re taking your input seriously as we continue to refine our processes and enhance communication during the planning stages. It’s great to know that transitioning to CallTower’s VOIP solution with Microsoft Teams has been beneficial in moving away from your traditional phone system. We're glad to be a part of your journey toward a more modern, integrated communication solution. ### 2. Quick, efficient and works! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Textiles | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about CallTower?** We found dealing with the folks at CallTower a pleasure, the implementation of their services went to plan and there were no issues. **What do you dislike about CallTower?** Their billing could be a little clearer but this is a minor gripe. **What problems is CallTower solving and how is that benefiting you?** . **Official Response from Tonya W.:** > Thank you for sharing your feedback. We’re glad the implementation went smoothly and that working with our team was a positive experience. We also appreciate your note on billing clarity — feedback like this helps us improve. It’s great to know that our services are working well for your team. ### 3. Decent product, will penny and dime you **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about CallTower?** Good call quality, ease of use for users **What do you dislike about CallTower?** Certain tickets cost to submit, support team could use some in depth training. We had solve our own issues sometimes. Portals for admins are dated and not intuitive. **What problems is CallTower solving and how is that benefiting you?** Calling externally via teams, fax and sms **Official Response from Tonya W.:** > Thank you for sharing your honest feedback. We’re glad to hear you’ve had a positive experience with call quality and ease of use, as well as the benefits of calling, fax, and SMS through Teams. We also value your constructive input regarding support tickets, training, and the admin portals. We understand how important it is to have an intuitive platform and knowledgeable support team, and your feedback is being shared with our product and support teams to help guide ongoing improvements. We truly appreciate your partnership and will continue working hard to enhance your overall CallTower experience. ### 4. Streamlines **Rating:** 5.0/5.0 stars **Reviewed by:** Derick D. | Jr. Sys Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about CallTower?** Everything is easy to use so far and havent had many issues as both an admin and user. Also customer support has been great. **What do you dislike about CallTower?** The desktop application takes a while to startup **What problems is CallTower solving and how is that benefiting you?** Users can have this on their phone as well. Company doesnt pays a stipend instead of me needing an extra phone **Official Response from Tonya W.:** > Thank you for your feedback! We’re glad you find CallTower easy to use as an admin and a user. Providing a seamless experience and excellent customer support is our top priority, so we’re happy to know we’re meeting your expectations. We appreciate your insight regarding the desktop application startup time. Our team is always looking for ways to enhance performance, and we will consider future improvements. If you ever need assistance, we're here to help. Thanks for being a valued CallTower customer! ### 5. Great Communication - Easy Process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about CallTower?** I really enjoyed the Project Management Dashboard that our CallTower PM worked with us on and the effective and prompt communication. We also greatly appreciated the flexibility when needing to set up calls to gain more clarification on specific processes and required information. **What do you dislike about CallTower?** There weren't necessarily any dislikes or downsides that I came across during the process of setting up our company's VoIP numbers and Auto Attendant. Once we had the required information from our side to complete the Onboarding documents/spreadsheet, things were smooth sailing. **What problems is CallTower solving and how is that benefiting you?** CallTower has assisted us in setting up our very first iteration of Business Phone lines and Auto Attendant to help support us in better company communications. This is benefitting us by having designated company phone lines that are separated from our personal phones and can be dedicated and associated to our company. **Official Response from Tonya W.:** > Thank you so much for taking the time to share your positive experience with CallTower's Project Management services. We're thrilled to hear that you enjoyed working with our Project Manager on the Dashboard, and that the effective and prompt communication has contributed to a successful collaboration. ### 6. Great Process, customer service and consistency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about CallTower?** I've not had many issues working with Calltower, its a collaboration and process works well . **What do you dislike about CallTower?** Sometimes have issues with support, but order process is great. **What problems is CallTower solving and how is that benefiting you?** Seamless process **Official Response from Tonya W.:** > Thank you for sharing your experience. We're pleased to know the collaboration and order process have been smooth and effective for your team. We also appreciate your note about support—while it’s great to hear things have generally gone well, we recognize the importance of consistently strong support interactions and are always working to improve in that area. We're committed to ensuring your experience remains seamless and reliable moving forward. — The CallTower Team ### 7. CallTower is Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about CallTower?** Our experience with CallTower has been nothing short of excellent, especially during the implementation phase. We encountered an issue with our port, and to our surprise, the implementation manager personally called us on a Sunday to resolve the issue. This level of dedication and customer service is truly commendable and made a significant difference in our transition process. The team at CallTower has consistently shown professionalism and a willingness to go above and beyond to ensure our needs are met. We highly recommend CallTower for their outstanding support and commitment to their clients. **What do you dislike about CallTower?** The sales process could be a bit more automated. **What problems is CallTower solving and how is that benefiting you?** The ability to provide amazing customer service to our clients. This in return has a significant return on investment and allows us to retain clients. **Official Response from Tonya W.:** > Thank you so much for your detailed review and kind words! We're delighted to hear that our implementation team exceeded your expectations and provided the level of dedication and support you deserve, especially in resolving your porting issue. Going above and beyond for our customers is something we pride ourselves on, and it's wonderful to know that it made a positive impact on your transition. We also appreciate your feedback regarding the sales process. We're always looking for ways to improve and streamline our services, and your input helps us refine our processes. It’s fantastic to hear how our solutions are contributing to your customer service success and overall ROI. We look forward to continuing to support your business! If there's anything more we can do, we're always here for you. ### 8. Calltower transition **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about CallTower?** integrate to teams, calling is easy enough **What do you dislike about CallTower?** call quality, not super intuitive, Texting is not good experience **What problems is CallTower solving and how is that benefiting you?** consolidating of platforms cost **Official Response from Tonya W.:** > Thank you for taking the time to share your feedback. We’re encouraged to hear that the integration with Microsoft Teams and calling functionality are working effectively for your team. We appreciate your honesty around the areas where you’re seeing room for improvement—specifically call quality, platform intuitiveness, and the texting experience. These insights are extremely valuable as we continue to refine and optimize our solutions to meet the evolving needs of our users. It's great to know that the consolidation of platforms is helping reduce costs for your organization. If you're open to it, we'd welcome the opportunity to connect further and explore how we can enhance your overall experience. Our team is here to ensure you get the most out of your CallTower solution. — The CallTower Team ### 9. Customer/tech support is lacking **Rating:** 3.5/5.0 stars **Reviewed by:** Sherri F. | Legal Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about CallTower?** It is easy to open a ticket, simply send in an email. **What do you dislike about CallTower?** It seems like most of the times we have an issues related to Microsoft, the tech supports Googles answers and send us link to steps on how to correct the uissue. I can Google for myself. **What problems is CallTower solving and how is that benefiting you?** Honestly, there is nothing they are really providing that I could nto get at another company. I wish Call Tower had better technical support, as one of the reason we went with them was that they stated they had tech support **Official Response from Tonya W.:** > Thank you for taking the time to share your experience with CallTower. We’re glad to hear that opening a support ticket through email has been easy and convenient for you. Streamlining this process is one way we aim to make working with us as efficient as possible. We sincerely apologize if our technical support has not met your expectations. Providing knowledgeable and proactive assistance is a cornerstone of our service, and we regret that your experience did not reflect this. Your feedback about Microsoft-related issues is invaluable, and we will use it to review our support processes and ensure our team is providing thorough, actionable resolutions. We genuinely appreciate your honesty about your expectations and will take this opportunity to improve. Our goal is to not only meet but exceed the value you expect from CallTower. Please don’t hesitate to reach out if there’s anything specific we can do to address your concerns. ### 10. Easy and helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Jasmine J. | AR/AP, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about CallTower?** Being abel tp talk to real person and get help right away. **What do you dislike about CallTower?** I haven't had a negative experience with Call Tower **What problems is CallTower solving and how is that benefiting you?** WE had an issue with our voicemail/message but after figuring out what the problem was they helped me every step of the way to get it back up and running. **Official Response from Tonya W.:** > Thank you for your fantastic review! We’re thrilled to hear that you appreciate our commitment to providing real, responsive support when you need it most. Ensuring our customers have access to quick and reliable assistance is a top priority for us. We’re also glad that our team could help resolve your voicemail/message issue efficiently and guide you through every step of the process. Your positive experience means a lot, and we’re here whenever you need us! ### 11. Calltower answer all our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Emilio R. | Research Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about CallTower?** CallTower service is awesome! I have not had any issues with their systems, products, or support! Everything is easy to use and there is a simple set for everything. We use this product everyday in our work lives because the products are so easy to use. **What do you dislike about CallTower?** I have no dislikes with any of the CallTower products we have. **What problems is CallTower solving and how is that benefiting you?** Having a GCC-High service that fits in perfect to the Microsoft products we use. **Official Response from Tonya W.:** > Thank you so much for your fantastic feedback! We’re thrilled to hear that CallTower’s systems, products, and support are meeting your expectations and making your work life easier. Simplicity and reliability are at the heart of what we do, so it’s wonderful to know that you find everything easy to use and seamlessly integrated. We’re especially glad to hear that our GCC-High service fits perfectly with the Microsoft products you rely on. Ensuring secure and efficient solutions for our customers is always our priority, and your experience reinforces the value we strive to provide. Thank you for choosing CallTower and for taking the time to share your experience. ### 12. We have just recently gone with CallTower, but so far, the implementation has been very easy **Rating:** 4.5/5.0 stars **Reviewed by:** Angela R. | Director of Project Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about CallTower?** They communicate very well. The project plan is well laid out and we know what we need to have done in order to keep the project moving. **What do you dislike about CallTower?** We do not have any dislikes at this time, since we are still in implementation. **What problems is CallTower solving and how is that benefiting you?** There are no issues CallTower is solving at this current moment. **Official Response from Tonya W.:** > Thank you for your feedback and for choosing CallTower! We're so glad to hear that your implementation experience has been smooth and that our team’s communication and project planning are meeting your expectations. It’s great to know everything is progressing well so far. We’re here to ensure that continues throughout the entire process—and beyond. Please don’t hesitate to reach out if you need anything as you move forward. ### 13. Call tower and Teams intergration **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory B. | Business Process Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about CallTower?** Call Tower Teams Phones is compatible with the existing Five9 phone system, simplifying billing and support by having one vendor and one contact for all phone needs. This centralized system improves customer and vendor experience by providing consistent and reliable service, supporting communication needs and goals, and enhancing productivity and efficiency **What do you dislike about CallTower?** Some users have reported that the support team can be unhelpful when the service does not perform as expected. **What problems is CallTower solving and how is that benefiting you?** All in one system. The cost and ROI analysis shows that switching to Call Tower Teams Phones is a cost-effective and efficient solution. The monthly cost for the first three years is which includes hardware, software, and support was cheeper than using several systems. **Official Response from Tonya W.:** > Thank you for sharing your experience with CallTower! We're thrilled to hear that our Teams Phones solution is seamlessly compatible with your Five9 phone system. Simplifying billing and support under one vendor is a key goal of ours, and we’re glad this centralized approach has enhanced your productivity and efficiency while supporting your communication needs and goals. It’s great to know that the cost-effectiveness and ROI analysis have proven the value of our solution over the long term. We truly value your feedback regarding support experiences. Our team is committed to providing consistent and reliable assistance, and your input helps us identify opportunities to improve. We will use this feedback to enhance our support processes and ensure we’re meeting your expectations moving forward. ### 14. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Cody H. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about CallTower?** We like how they listen to us and actually admit when they don’t know the answer but always get one. **What do you dislike about CallTower?** So far there us nothing I dislike about working with calltower. **What problems is CallTower solving and how is that benefiting you?** They are replacing our Phone system which is saving us money along with consolidating to one system. **Official Response from Tonya W.:** > Thank you so much for your thoughtful feedback! We truly appreciate your kind words and are thrilled to hear that our team's responsiveness and honesty have made a positive impression. At CallTower, we pride ourselves on being transparent and solution-focused — even if that means admitting when we need to dig deeper to find the right answer. We're also glad to hear that transitioning to CallTower's unified communication solution is helping you save money and streamline your systems. It's our goal to deliver both cost efficiency and simplicity to your business operations. ### 15. Great support **Rating:** 4.0/5.0 stars **Reviewed by:** Harsh N. | IT Service Desk Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about CallTower?** Call tower support and follow up. They keep me posted on updates to where they are at. As far as call tower call quality on teams phone its been great for me. **What do you dislike about CallTower?** Only one case i had with voip setup for a phone but that was more on our end then call towers. **What problems is CallTower solving and how is that benefiting you?** Teams phone service **Official Response from Tonya W.:** > Thank you for sharing your experience with us! We’re so glad to hear that our support team and follow-up process have been keeping you informed and that you’re enjoying excellent call quality with Teams Phone. Ensuring a seamless and high-quality communication experience is one of our top priorities, so your positive feedback means a lot to us. It’s great to know that Teams Phone is meeting your needs, and we look forward to continuing to support your organization. If there’s ever anything else we can do to help, don’t hesitate to reach out! ### 16. If it ain't broke... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2025 **What do you like best about CallTower?** Ease of use, low maintenance system. Prefer to other providers. **What do you dislike about CallTower?** Support could be a little faster. The website UI is a little clunky. **What problems is CallTower solving and how is that benefiting you?** We use calltower in our office and in our clients. Everyone is satisfied. **Official Response from Tonya W.:** > Thank you for your feedback. It’s great to hear that both your team and your clients find value in CallTower’s ease of use and low-maintenance setup. We appreciate your trust in choosing us over other providers. We also hear your input regarding support response times and the website interface. These are areas we’re actively working to improve to ensure a more seamless experience across the board. Your satisfaction—and that of your clients—is incredibly important to us, and we’re committed to continually raising the bar in both service and performance. — The CallTower Team ### 17. CallTower is the best for calls **Rating:** 5.0/5.0 stars **Reviewed by:** Biruk A. | IT support, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about CallTower?** The most important thing, the service quality is amazing. **What do you dislike about CallTower?** There is not least about call tower. I recommended for everyone. **What problems is CallTower solving and how is that benefiting you?** Every problem i have the quality of the call was solved by call towers. **Official Response from Tonya W.:** > Thank you for your glowing review! We are thrilled to hear that you are enjoying the amazing service quality provided by CallTower. We strive to ensure that all our customers have a seamless communication experience. If you ever have any questions or need assistance, please don't hesitate to reach out. We are here to help and ensure your satisfaction. Thank you for recommending CallTower to others, we truly appreciate your support! ### 18. CallTower only cares about your money and locking you into a contract **Rating:** 0.0/5.0 stars **Reviewed by:** Murad A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about CallTower?** They were helpful only until the point that a contract was signed. No support afterwards. **What do you dislike about CallTower?** They are entirely unhelpful when the service does not perform as expected. We signed up for Microsoft Teams with Operator Connect. Our audio has significant latency, causing us to talk over our customers - which obviously leads to frustration on both ends. CallTower ran some basic tests and said nothing was wrong and if we want any more help it will be $200 per hour. When i inquired about switching to another service still with CallTower, i received no reply whatsoever. Long story short, they do NOT care about any problems that arise after the contract is signed. Once they've guaranteed they are getting paid, you do not matter. **What problems is CallTower solving and how is that benefiting you?** They have not solved any problems. Our service was better before, and now it is much worse and almost unusuable. **Official Response from Tonya W.:** > Thank you for sharing your experience with us. We are genuinely sorry to hear about the issues you've encountered and understand your frustration. At CallTower, we strive to provide exceptional support throughout the entire customer journey, not just during the initial stages. We apologize if we fell short in addressing your concerns regarding the audio latency with Microsoft Teams and the subsequent support process. Your feedback highlights critical areas where we need to improve. We are committed to resolving these issues and ensuring that you receive the support you need. Please reach out to us directly at (800) 347-5444 so we can prioritize your case and work towards a solution. We regret any inconvenience caused and appreciate your patience as we work to make things right. Your satisfaction is important to us, and we are here to assist you in any way we can. Thank you for bringing this to our attention and for allowing us to improve our services. ### 19. Great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about CallTower?** Support team is very responsive and helpful **What do you dislike about CallTower?** The UI in their admin portal can be a bit confusing **What problems is CallTower solving and how is that benefiting you?** Bringing together multiple platforms that were previously separate. Easier to manage using Calltower **Official Response from Kade Herbert:** > Thank you for your review! We appreciate your feedback. ### 20. Call Tower provides a good service with good support. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about CallTower?** Call Tower is great for when you want to transition tour Phone system to the cloud. **What do you dislike about CallTower?** Call Tower support services were a little slow to reply and get me the help I needed but they did get the job done. **What problems is CallTower solving and how is that benefiting you?** Call Tower helped me integrate our intercom speakers into two-way phone systems that can dial and receive calls in real time. **Official Response from Tonya W.:** > Thank you for sharing your thoughts with us. We're happy to hear that CallTower has been instrumental in streamlining your transition to a cloud-based phone system. We aim to make such transitions seamless and efficient, providing our customers with a reliable and innovative communication solution that meets their evolving needs. If there's anything more we can do to enhance your experience or assist you further, please don't hesitate to reach out. ### 21. Great follow up for our current migrate over from Audio Codes **Rating:** 4.5/5.0 stars **Reviewed by:** Reid S. | MGR of Applications and Hardware, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about CallTower?** I think that there is a portal to manage all of the settings for VIOP and Hunt Groups. **What do you dislike about CallTower?** Nothing so far as we really are just in starting phases of the product. **What problems is CallTower solving and how is that benefiting you?** Audio codes is way to in detail and we need something that is easy to use and administer. **Official Response from Tonya W.:** > Thank you for your feedback! We’re glad to hear that you’re finding value in our portal for managing VoIP and Hunt Groups. Our goal is to provide an intuitive and efficient platform that simplifies communication management for our customers. As you continue exploring CallTower’s solutions, we’re here to ensure a smooth experience every step of the way. If you have any questions or need assistance, our team is always ready to help. ### 22. Call Tower experience **Rating:** 5.0/5.0 stars **Reviewed by:** Austin B. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about CallTower?** Friendly staff, well communicative, responsive **What do you dislike about CallTower?** Have not had any issues with Call Tower. **What problems is CallTower solving and how is that benefiting you?** Phone porting and PRI **Official Response from Tonya W.:** > Thank you so much for your great review! We're thrilled to hear that you've had a smooth experience with CallTower and that our team’s friendliness, communication, and responsiveness have stood out to you. It’s also wonderful to hear that porting and PRI services have been effective for your organization. We're committed to delivering seamless transitions and reliable support, and it's always rewarding to know when that effort makes a real impact. ### 23. CallTower review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about CallTower?** Integration between CallTower and Teams. **What do you dislike about CallTower?** Navigating the portal needs some getting used to or needs to be redone. **What problems is CallTower solving and how is that benefiting you?** A means to control the user accounts. Especially when they are hired or let go. **Official Response from Kade Herbert:** > Thank you for your review! We appreciate your feedback and will pass it along. ### 24. Good Service with Asterisks **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about CallTower?** The service reps are very friendly and try to complete requests quickly. They assisted our new Teams integration very well. **What do you dislike about CallTower?** The admin interface is not inutitive or user friendly. If you are not using it on a consistent basis, have intsructions very nearby. **What problems is CallTower solving and how is that benefiting you?** We moved from VOIP phones to our organization having few phones and each desk user having a headset. It is nice when our team members call client to have their specific department logo appear. **Official Response from Tonya W.:** > Thank you for sharing your feedback about your experience with CallTower! We’re delighted to hear that our service representatives provided friendly and efficient support, especially during your Teams integration process. Our goal is to make transitions as seamless as possible, and it’s great to know our team delivered for you. We appreciate your input regarding the admin interface. We understand how important an intuitive system is, and we’re continually working on improvements to enhance user experience. Your suggestion about keeping instructions handy is valuable, and we’ll take this feedback into account as we develop future updates. Thank you for choosing CallTower! If there’s anything we can do to further improve your experience, please don’t hesitate to reach out. ### 25. Operator Connect Customer **Rating:** 4.5/5.0 stars **Reviewed by:** Michael A. | Chief Technology Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about CallTower?** CallTower's Operator Connect service is exceptional. It offers seamless integration with Microsoft Teams, ensuring smooth and reliable communication. The setup is straightforward, and the user interface is intuitive, making it easy for our team to adopt. The call quality is outstanding, and the customer support is responsive and knowledgeable. Overall, Operator Connect has significantly enhanced our communication capabilities, making it an invaluable asset for our organization. Highly recommended! **What do you dislike about CallTower?** We are a realtviley new customer, but have no complaints at the moment. **What problems is CallTower solving and how is that benefiting you?** All of our voice services are now hosted by Call Tower and/or Operator Connect for Teams **Official Response from Tonya W.:** > Thank you for your fantastic feedback! We are excited to hear that our Operator Connect service has been exceptional for your organization, providing seamless integration with Microsoft Teams and enhancing your communication capabilities. It's great to know that you found the setup straightforward, the user interface intuitive, and the call quality outstanding. We're also glad our customer support team has been responsive and knowledgeable. We appreciate your positive remarks and are pleased that you have no complaints so far. If you ever have any questions or need assistance, please don’t hesitate to reach out. We're delighted that our services are meeting your needs by hosting all your voice services. Thank you for recommending CallTower! ### 26. My experience with Call Tower has been easy and great. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about CallTower?** We currently use their teams phone service and its going great. **What do you dislike about CallTower?** Nothing reall. everything has been working great. **What problems is CallTower solving and how is that benefiting you?** Voip phone. we migrated from mitel to teams phone and that went great. **Official Response from Tonya W.:** > Thank you for sharing your experience with us! We’re thrilled to hear that your migration from Mitel to Microsoft Teams Phone has been smooth and that everything is working great for you. Delivering reliable VoIP solutions and ensuring seamless transitions for our customers is what we strive for, so it’s fantastic to know we met your expectations. If there’s ever anything we can do to further enhance your experience or support your team, please don’t hesitate to reach out. We appreciate your trust in CallTower and look forward to continuing to serve your communication needs! ### 27. Best customer service I’ve worked with **Rating:** 5.0/5.0 stars **Reviewed by:** Donny W. | Infrastructure Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about CallTower?** I've submitted several cases over the past few days for a new deployment and the team is super responsive and helpful. **What do you dislike about CallTower?** Nothing, calltower has been amazing so far **What problems is CallTower solving and how is that benefiting you?** Making AD sync simple **Official Response from Tonya W.:** > Thank you so much for your glowing review! We’re thrilled to hear that our team has been responsive and helpful during your new deployment. Providing exceptional support is our top priority, and it’s great to know we’ve been able to meet your expectations. It’s also wonderful to hear that you’re finding our solutions, like simplifying AD sync, to be effective and beneficial for your needs. Feedback like yours motivates us to continue delivering amazing service and innovative solutions. Thank you for choosing CallTower! If there’s anything we can do to support you further, don’t hesitate to reach out. We’re here to help every step of the way. ### 28. Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about CallTower?** Fast response time, knowledgeable....... **What do you dislike about CallTower?** Nothing.................................. **What problems is CallTower solving and how is that benefiting you?** We are a Microsoft shop so integrating calling into teams has been valuable to our users. **Official Response from Tonya W.:** > Thank you for your feedback! We appreciate your recognition of our fast response times and knowledgeable team. Delivering reliable support and expertise is a key focus for us. It’s rewarding to know that our Microsoft Teams integration is providing value to your users. We aim to make communication as seamless as possible for organizations like yours. If there’s ever anything we can do to further enhance your experience, we’re always here to help! ### 29. We recently migrated to MS Teams Telephony with Call Tower and it was a very smooth transition. **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio A. | Information Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2024 **What do you like best about CallTower?** Suppot model is very user friendly and I'm always kept in the loop when I submit a trouble ticket. **What do you dislike about CallTower?** the requst for three examples of a call session when reporting a ticket is a little excesive, in my opinion. **What problems is CallTower solving and how is that benefiting you?** we've just started with MS Teams on Call Tower and so far everything has worked correctly. **Official Response from Tonya W.:** > Thank you for sharing your experience with us! We’re thrilled to hear that your migration to Microsoft Teams Telephony with CallTower was smooth and that our support model has been meeting your needs. Keeping you informed and supported is always our top priority. We appreciate your feedback regarding the request for three examples of a call session when submitting a ticket. This process helps our team identify patterns and address issues quickly, however, we are continually evaluating and streamlining our processes to make them as efficient and user-friendly as possible. Your input is invaluable in helping us improve! ### 30. CallTower is a reliable VoIP provider **Rating:** 4.0/5.0 stars **Reviewed by:** Rhonda D. | Executive VP, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about CallTower?** The most helpful part of CallTower is the reliability of the service. I also appreciate the customer support **What do you dislike about CallTower?** I don't dislite anything about the service. **What problems is CallTower solving and how is that benefiting you?** I'm benefiting from CallTower with VoIP services. **Official Response from Tonya W.:** > Thank you for your kind words! We’re thrilled to hear that you find CallTower’s service reliable and that our customer support has been helpful. Providing dependable communication solutions and excellent support is our top priority. We also appreciate your positive experience with our VoIP services! If there’s anything we can do to further enhance your experience, don’t hesitate to reach out. ### 31. Great company Great support **Rating:** 5.0/5.0 stars **Reviewed by:** Franklin H. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about CallTower?** Support team and their avaiblilty and commment to help **What do you dislike about CallTower?** I have nothing negitive to say, they been great **What problems is CallTower solving and how is that benefiting you?** Teams **Official Response from Tonya W.:** > Thank you for your feedback! We’re pleased to hear that you value our support team’s availability and commitment to helping customers. Providing reliable and responsive assistance is something we take seriously. It’s also encouraging to know that our Microsoft Teams solution is meeting your needs. If there’s ever anything we can do to further enhance your experience, don’t hesitate to reach out! ### 32. They answer the phone every time. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark L. | Service Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about CallTower?** Easy to work with the Tech Support Department. **What do you dislike about CallTower?** They do not offer SMS with their SIP services. **What problems is CallTower solving and how is that benefiting you?** They are SIP provider for many of my 3CX VOIP clients **Official Response from Tonya W.:** > Thank you for your feedback! We’re happy to hear that you find our Tech Support team easy to work with. We appreciate your input regarding SMS with our SIP services. Our team is always exploring ways to enhance our offerings, and we value customer insights as we continue to evolve our solutions. It’s great to know that CallTower is providing reliable SIP services for your 3CX VoIP clients. We look forward to continuing to support your business needs and ensuring a seamless communication experience. ### 33. They are very helpful and knowledgeable about their products and services! **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan T. | Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about CallTower?** They walk you through the entire process and are always ready with an answer to your question. **What do you dislike about CallTower?** I have been an admin at our company using CallTower for a short period of time so I would say I haven't had anything I dislike so far. **What problems is CallTower solving and how is that benefiting you?** They helped us implement Teams calling into our environment. So far, so good! **Official Response from Tonya W.:** > Thank you for your wonderful feedback! We’re delighted to hear that our team has been able to guide you through the process and provide prompt answers to your questions. Ensuring a smooth experience is always our goal, and it's great to know you're happy with the support so far. We’re also glad to hear that the implementation of Teams calling into your environment has been a success. If you ever have any questions or need further assistance as you continue using the platform, don’t hesitate to reach out. Thanks again for choosing CallTower—we’re here to support you! ### 34. Seamless Integration with out environment **Rating:** 4.5/5.0 stars **Reviewed by:** Yosra Q. | Systems Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about CallTower?** Ease of use of the support portal and deployment features. **What do you dislike about CallTower?** Loading times for specific actions in the support portal. **What problems is CallTower solving and how is that benefiting you?** Phone integration **Official Response from Tonya W.:** > Thank you for sharing your feedback about your experience with CallTower! We’re delighted to hear that you find our support portal and deployment features easy to use. Making our tools user-friendly is a top priority, and we’re glad it’s been beneficial for you. We appreciate your input regarding loading times in the support portal. We understand how important efficiency is, and we’re actively working to optimize performance in this area. Your feedback helps us identify opportunities for improvement, and we’ll ensure it’s addressed to enhance your overall experience. It’s great to know that our phone integration solutions are meeting your needs. Thank you for choosing CallTower! If there’s anything more we can do to support you, please don’t hesitate to reach out. ### 35. Health Information Managemwnt Director **Rating:** 4.0/5.0 stars **Reviewed by:** Lindsay C. | Revenue Cycle Claims Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2024 **What do you like best about CallTower?** Customer service is adequate And most representatives get back to you right away. **What do you dislike about CallTower?** When I called to get a utilization report, I didn't get the information I needed. **What problems is CallTower solving and how is that benefiting you?** I think to be able to gain access to the information I was trying to retrieve **Official Response from Tonya W.:** > Thank you for taking the time to share your feedback with us. We’re glad to hear that most of our representatives are responding promptly and that you find our customer service adequate. Your input helps us identify opportunities to improve, and we’re committed to delivering a seamless experience for you moving forward. Please feel free to reach out to us to assist with any further questions. Thank you for choosing CallTower, and we look forward to resolving any further issues. ### 36. Helpful and Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about CallTower?** CallTower has helped to fill a hole in our Microsoft365 implmenetation allowing us to setup voice serivces in our Teams environment. CallTower has been extremely helpful in getting the system implmeneted. **What do you dislike about CallTower?** The usage reporting is a bit clumsy at times. **What problems is CallTower solving and how is that benefiting you?** Integration of VoIP in Teams **Official Response from Tonya W.:** > Thank you for sharing your experience with us! We’re delighted to hear that CallTower has been able to fill the gap in your Microsoft 365 implementation by enabling voice services in Teams. It’s great to know our team helped get your system up and run smoothly. We also appreciate your feedback regarding the usage reporting. We understand that clear and efficient reporting is essential, and we are continuously working to improve this aspect of our service. Your input helps us identify areas where we can enhance the user experience. We’re thrilled to be supporting your VoIP integration in Teams and look forward to continuing to provide solutions that simplify and improve your communication workflows. If you need further assistance, our team is always here to help! ### 37. CallTower **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about CallTower?** Integrates with MS Teams and easy to configure. **What do you dislike about CallTower?** Service can be spotty sometimes with connection issues. Hard to pinpoint the source though. **What problems is CallTower solving and how is that benefiting you?** We have a remote workforce and CallTower allows us to maintain a corporate phone system without desktop handsets and from virtually anywhere. **Official Response from Tonya W.:** > Thank you for sharing your feedback! We’re glad to hear that you find our integration with Microsoft Teams seamless and easy to configure. Ensuring a smooth user experience is a top priority for us. We understand that connectivity issues can be frustrating, and we appreciate you bringing this to our attention. While network reliability can sometimes be influenced by external factors, our support team is always available to help troubleshoot and identify potential solutions. It’s great to hear that CallTower is helping your remote workforce stay connected without the need for traditional handsets. Providing flexible and efficient communication solutions is at the core of what we do. If there’s anything we can do to further improve your experience, please don’t hesitate to reach out! ### 38. too many changes in features **Rating:** 3.0/5.0 stars **Reviewed by:** Yvette G. | front office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about CallTower?** easy access to voicemails, although having date/time relayed with each voicemail would be better **What do you dislike about CallTower?** when adding new extensions or tryiong to fix issues they features we have are all of a sudden no longer available or tech is unable to fix issue or add feature back. **What problems is CallTower solving and how is that benefiting you?** missed calls caught in voicemail option **Official Response from Tonya W.:** > Thank you for your feedback! We're glad to hear that you appreciate the easy access to voicemails. Your suggestion to include the date and time with each voicemail is valuable, and we'll consider it for future improvements. We apologize for any inconvenience you’ve experienced with adding new extensions or fixing issues with existing features. Your concerns are important to us, and we will work on enhancing our processes to ensure features remain available and issues are resolved promptly. We're pleased that our voicemail option is helping you catch missed calls. If you have any further suggestions or need additional assistance, please feel free to reach out. ### 39. Working with Call Tower PSTN setup and porting process has been going smoothly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about CallTower?** The clean and organized process for porting numbers. **What do you dislike about CallTower?** At the moment I do not have anything to share that would be a dislike. **What problems is CallTower solving and how is that benefiting you?** They are currently our PSTN provider. **Official Response from Tonya W.:** > Thank you for sharing your positive experience with CallTower! We're thrilled to hear that you find our number porting process clean and organized—it’s something we prioritize to ensure a seamless transition for our customers. We also appreciate your trust in CallTower as your PSTN provider. Our goal is to deliver reliable and efficient communication solutions that support your business needs. Should you ever have any feedback or additional needs, we're here to help. Thanks again for being a valued CallTower customer! ### 40. Assisted us on converting from shortel IP phones to MS Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Network Support Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about CallTower?** The level of support we got was excellent. **What do you dislike about CallTower?** A coupld of hiccups during the transition due to mis communicaiton but was resolved in a timly manner. **What problems is CallTower solving and how is that benefiting you?** No issues since migtration. **Official Response from Tonya W.:** > Thank you for taking the time to share your experience! We're glad to hear that you found our support to be excellent, and we appreciate your patience during the transition. While we strive for a smooth process, we’re happy we were able to resolve any miscommunication quickly and ensure a successful migration. It's great to know that everything has been running smoothly since! Should you need any further assistance, we're always here to help. ### 41. They are always willing to help though out problems **Rating:** 5.0/5.0 stars **Reviewed by:** Damari G. | IT Support, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about CallTower?** They are quick to answer and always try their best to give us solutions **What do you dislike about CallTower?** I dont think that there is anything that I dislike about them right now **What problems is CallTower solving and how is that benefiting you?** They are helping us with vonage a new system that we are implementing in CS **Official Response from Tonya W.:** > Thank you for sharing your experience with CallTower. We’re happy to hear that our team’s quick responses and dedication to finding effective solutions are making a positive impact on your organization. Our goal is always to support you with reliable communication tools and exceptional service, so it's great to know we’re meeting your expectations. It’s also wonderful to hear that you’re implementing new systems with our support – we’re here to ensure a smooth and productive integration. If there’s ever anything further we can do to enhance your experience, please don’t hesitate to reach out. ### 42. Underwhelming support experience **Rating:** 2.0/5.0 stars **Reviewed by:** E Jason D. | Senior Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about CallTower?** The uptime for the service is strong. I cannot recall any extended downtimes. **What do you dislike about CallTower?** Fantastically slow tech support; when issues come up I do not expect a speedy resolution. **What problems is CallTower solving and how is that benefiting you?** It acts as our VoIP partner, handling incoming/outgoing calls, call forwarding, etc. **Official Response from Tonya W.:** > Thank you for taking the time to provide your feedback. It’s reassuring to hear that our uptime has been reliable for you—consistent, uninterrupted service is one of our core commitments. We're sorry to hear that your experience with technical support hasn’t been as swift as expected. Your feedback is valuable, and we’re actively working to enhance our support response times to meet the urgency of our customers’ needs. It’s great to know that CallTower’s VoIP solutions are helping streamline your call management, including incoming and outgoing calls and call forwarding. We appreciate the opportunity to be a part of your communications infrastructure and are continuously focused on refining our services for your benefit. ### 43. customer service is really good **Rating:** 5.0/5.0 stars **Reviewed by:** Junaid M. | Information Technology Support Engineer l2, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about CallTower?** customer service is abslute best and quick **What do you dislike about CallTower?** i did not finfd any down sides there issues with everything but call tower is prompt for reslutions **What problems is CallTower solving and how is that benefiting you?** giving our stores connectivity **Official Response from Tonya W.:** > Thank you for your kind words and for sharing your experience with CallTower! We’re delighted to hear that you find our customer service to be the absolute best and that our team provides quick and effective resolutions. Delivering prompt and reliable support is a top priority for us, and it’s wonderful to know we’ve been able to meet your expectations. We also appreciate your understanding that challenges can arise, and we’re glad to hear that our prompt responses have helped resolve any issues effectively. Supporting your stores’ connectivity is an important part of what we do, and we’re thrilled to be a part of keeping your business running smoothly. ### 44. Service and support that go the extra mile. **Rating:** 4.5/5.0 stars **Reviewed by:** John R. | IT Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about CallTower?** Service department is so helpful when you have a problem, quick response and dependable. **What do you dislike about CallTower?** I really have no complaints about Call Tower. **What problems is CallTower solving and how is that benefiting you?** Help in getting new DID numbers and help with connection issues with Microsoft. **Official Response from Tonya W.:** > Thank you for taking the time to share your positive feedback! It's great to know that our service department has been helpful and responsive when you've needed support. We're committed to providing dependable solutions, and we're pleased that we've been able to assist with obtaining new DID numbers and resolving connection issues with Microsoft. Your satisfaction is important to us, and we're here to ensure that your experience continues to be seamless. If there's anything more we can do, please don't hesitate to reach out. ### 45. Great company! **Rating:** 5.0/5.0 stars **Reviewed by:** Phil J. | Network Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about CallTower?** Worked with CallTower to setup our system in GCC High environment. Was a very painless setup, team was great to work with. **What do you dislike about CallTower?** No issues with service at all. System is very simple. **What problems is CallTower solving and how is that benefiting you?** We needed to have audio conferncing feature in Teams meetings, and CallTower helped us get that up and running in Microsoft GCC High **Official Response from Tonya W.:** > Thank you for sharing your experience! We're thrilled to hear that your setup in the GCC High environment was smooth and that our team was able to deliver a painless implementation. It's great to know that the simplicity of the system and the audio conferencing feature in Teams are meeting your needs. We’re committed to providing reliable solutions for secure environments like GCC High, and it’s fantastic to hear it’s been working well for you. If you ever need any further support, don’t hesitate to reach out—we’re here to help! Thank you for choosing CallTower! ### 46. CALL TOWER MESSAGING SERVICE **Rating:** 5.0/5.0 stars **Reviewed by:** Desmond F. | Loan Processor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2024 **What do you like best about CallTower?** They are very responsive and easy to work with. Getting a hold of them a troubleshooting is quite easy. **What do you dislike about CallTower?** I was un aware of the new pin code stystem , but I now I am aware so its ok. **What problems is CallTower solving and how is that benefiting you?** WE use call tower to leave our out of office messages and also for our phone and messaging servicing. They help us in delegating this service so we don't have to worry about it. **Official Response from Tonya W.:** > Thank you for your feedback! We’re delighted to hear that you find our team responsive and easy to work with, and that troubleshooting has been straightforward for you. We apologize for any confusion regarding the new pin code system. We're glad to hear you're now aware of it, and we appreciate your understanding. It’s great to know that our services are helping you with out-of-office messages, phone, and messaging servicing, allowing you to focus on other priorities. If you have any further suggestions or need assistance, please feel free to reach out. ### 47. Excellent Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about CallTower?** Very easy to work work and always available to answer any question. **What do you dislike about CallTower?** There is nothing I dislike about CallTower. **What problems is CallTower solving and how is that benefiting you?** We just moved away from our Cisco Call Manager platform and are now using WebEx Controll Hub for all of our Telepresence video devices. CallTower is providing us with new DIDs. **Official Response from Tonya W.:** > Thank you so much for your wonderful feedback! We’re thrilled to hear that you find it easy to work with our team and that we’re always available to assist with your questions. Providing reliable and accessible support is a top priority for us, and it’s rewarding to know we’ve met your expectations. We’re excited to support your transition from Cisco Call Manager to WebEx Control Hub for your Telepresence video devices. Supplying new DIDs is just one of the ways we strive to make your communication needs seamless and efficient. Thank you for trusting CallTower as your communication partner. If there’s ever anything else we can do to enhance your experience, please don’t hesitate to reach out! ### 48. Quick Problem Solvers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about CallTower?** quick response, easy communication, prices **What do you dislike about CallTower?** not everyone that calls for help is an IT expert- have some patient explaining to our staff how and why we need to correct a problem. **What problems is CallTower solving and how is that benefiting you?** messages - transcription of vmails **Official Response from Tonya W.:** > Thank you for sharing your feedback with us! We’re pleased to hear that you appreciate our quick response times, ease of communication, and pricing. Providing reliable and cost-effective solutions is something we take great pride in. We also appreciate your candid feedback regarding technical support. Your input is incredibly valuable, and we will continue to focus on improving how we explain solutions in a more user-friendly way. Thank you for choosing CallTower, and we look forward to supporting your business’s continued success! ### 49. Unquestionable to go with CallTower **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about CallTower?** CallTower is the gold standard in the latest phone system technology out there. They prove this day in and day out! They are always seeking out new features and ways to improve their service. We are on a Teams phone system with them, can't complain. Plus they do numerous webinars to keep you abrest of what can be done and how to do it. Kudos to CallTower! **What do you dislike about CallTower?** If I had to pick something to nitpick about, it is their calltower connect portal, which seems a little clunky and old fashioned, needing a modern refresh for ease of use. But if you don't like it, you can still call and get great service. **What problems is CallTower solving and how is that benefiting you?** None **Official Response from Kade Herbert:** > Thank you for an excellent review, we appreciate this feedback! ### 50. What a smooth transition! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about CallTower?** I like that CT is tied to our business Teams account. It's familiar from the start. **What do you dislike about CallTower?** We are only in 1 week so there is nothing yet I dislike about the system. **What problems is CallTower solving and how is that benefiting you?** CT is solving the frustration of a previous product that was not reliable. We are benefiting from not missing or receiving calls. **Official Response from Tonya W.:** > Thank you for sharing your thoughts. It's great to hear that the integration with your Teams account has provided a smooth and familiar experience from the start. We understand the importance of reliable communication, and we're committed to ensuring that your transition to CallTower eliminates the frustrations of your previous system. If you have any questions or need assistance as you continue using our services, we're here to support you every step of the way. ## CallTower Discussions - [What is CallTower used for?](https://www.g2.com/discussions/what-is-calltower-used-for) - 1 comment - [View CallTower pricing details and edition comparison](https://www.g2.com/products/calltower/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+16%3A51%3A27+-0500&secure%5Bsession_id%5D=267cc808-b921-4379-b8e8-a65f04d7ae6f&secure%5Btoken%5D=81ede0054b47584bcd25d0ebbc9e4403cda6ab9b4d085e337e6b6c771b16c7df&format=llm_user) ## CallTower Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) ## CallTower Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top CallTower Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,372 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,032 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,549 reviews)