G2

Esra J.

Demand Generation Manager

Mid-Market (51-1000 emp.)

9/30/2026

"Seamless Human + AI Agent Collaboration with Reliable, Low-Latency Calls"

5/5

What do you like best about Callab AI?

The best part for us is how smoothly our human agents and AI agents work together. Supervisors can monitor AI calls live and step in when needed, which has made the rollout much easier for the team. Latency has also been consistently solid, so conversations don’t end up with long, awkward pauses. Review collected by and hosted on G2.com.

What do you dislike about Callab AI?

So far, we haven’t run into any major issues. As with any new system, there was a short adjustment period during the initial rollout, but the team got comfortable with it fairly quickly and things have been running smoothly since. Review collected by and hosted on G2.com.

What problems is Callab AI solving and how is that benefiting you?

It has helped us significantly reduce customer wait times. We went from an average wait of around 10 minutes to almost none, since the AI can take calls immediately. At the same time, having human agents available to step in when needed gives us more control over the overall customer experience. Review collected by and hosted on G2.com.

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