CM

Chamir M.

Customer Service Agent

Small-Business (50 or fewer emp.)

7/31/2026

"A Great Investment That Streamlined Our Workflow and CRM Call Management"

4.5/5

What do you like best about Calabrio ONE?

Ultimately, it has been a great investment for our company and has considerably streamlined our daily workflow. It is easy to use, even though the initial learning curve is demanding. It integrates perfectly with our CRM and greatly facilitates managing customer calls. I also like the feature that randomly selects recordings based on specific criteria. Review collected by and hosted on G2.com.

What do you dislike about Calabrio ONE?

The setup process was straightforward, and the team has consistently responded quickly whenever we’ve needed help. That said, customizing the reports and interactive dashboards can be challenging if you don’t have advanced technical skills, and it takes some extra effort to get everything set up the way you want. Review collected by and hosted on G2.com.

What problems is Calabrio ONE solving and how is that benefiting you?

It also equips our agents with the precision of its AI-powered automated tools. In addition, it lets them apply transparently for specific shifts, automating a process that previously took hours of manual filtering. This has increased internal satisfaction, helped us reduce operating costs, and improved staff retention. Review collected by and hosted on G2.com.

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4.4 out of 5 · Verified reviews from real users

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