What we appreciate most is that BWT didn't just try to squeeze our processes into another off-the-shelf tool. They actually took the time to understand how our data and reporting really work, and built the platform around that. We also really liked how clearly they separated the calculations from the AI side of things. The core numbers stay controlled and fully auditable, while AI gets used where it actually adds value, like making sense of unstructured data. Review collected by and hosted on G2.com.
Building this around our own data took more upfront effort than an off-the-shelf tool would, but that's what made it actually fit our business. Review collected by and hosted on G2.com.