--- title: Brushfire Reviews meta_title: 'Brushfire Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 165 reviews by the users' company size, role or industry to find out how Brushfire works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 165 scale: '5' date_modified: '2026-07-07' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # Brushfire Reviews **Vendor:** Brushfire Technology **Category:** [Event Management Platforms](https://www.g2.com/categories/event-management-platforms) **Average Rating:** 4.7/5.0 **Total Reviews:** 165 ## About Brushfire Backed by award-winning service and support, Brushfire Ticketing is designed to simplify and optimize the sale of event tickets and registrations across a wide range of sectors. Notably a Square Preferred Partner, the platform provides an ecosystem that includes sought-after integrations and highly customized event applications while providing dedicated customer and attendee support beyond transactional interactions. Brushfire Ticketing empowers sellers to increase their bottom line while providing a seamless experience for ticket buyers and registrants by focusing on revenue optimization with tools like dynamic pricing and data-driven reporting. Key features and benefits include: Flexible Ticketing and Registration: The platform accommodates diverse ticketing structures, including time-slotted admissions, season passes, and variable pricing. Registration processes are customizable, enabling efficient management of attendee information. Virtual Event Capabilities: Brushfire supports virtual events, allowing organizations to connect with audiences online through live streams, interactive experiences, and digital content. This expands reach and engagement, making events more accessible to a wider audience. Embedded Events—Brushfire allows sellers to seamlessly integrate ticket sales and registration directly onto their website so attendees experience a smooth, simple, branded purchase process. This eliminates the need for redirects, streamlines the purchasing process, and enhances user convenience, leading to higher conversions and greater event engagement. Custom Event App: Brushfire's Bespoke Event app isn’t a generic container app—it’s a fully customized, one-of-a-kind app designed specifically for you. Created to enhance the event experience, the app enables attendees to easily navigate the event, stay up-to-date with real-time information, and effortlessly connect with fellow attendees. Integrated Application Functionality: With Brushfire’s high-value integrations, you get the power of Brushfire plus seamless connections to essential applications like CartStack, Afterpay, Referral Rock, and more. Square Partnership: Trusted by Square for its ability to handle high-volume transactions, this partnership ensures smooth, secure payment processing. Brushfire integrates seamlessly with Square, providing an all-in-one solution for ticket sales, add-on sales, and onsite transactions. Additionally, the collaboration allows Brushfire to offer discounted rates on fees and equipment. Data Analysis and Reporting: Comprehensive reporting tools provide data-driven insights into attendance, sales, and engagement, empowering smarter decisions and revenue growth. Dedicated Support: Brushfire sets itself apart with expert in-house attendee support, building strong customer relationships by handling every call and email from attendees. They also offer onsite setup, training, and check-in assistance, ensuring your event runs smoothly and fostering trust and loyalty throughout the process. Save Time. Save Money. Sell More with Brushfire. ## Brushfire Pros & Cons **What users like:** - Users commend the **responsive and efficient customer support** of Brushfire, ensuring smooth event management and problem resolution. (46 reviews) - Users appreciate the **ease of use** of Brushfire, finding it intuitive and empowering for event management. (42 reviews) - Users commend Brushfire for its **exceptional customer service** , highlighting support that ensures success and builds confidence. (34 reviews) - Users value the **ease of managing large events** with Brushfire, appreciating its user-friendly ticketing and responsive support. (30 reviews) - Users appreciate the **easy ticketing process** of Brushfire, citing customization and excellent customer support as key benefits. (27 reviews) - Users commend Brushfire's **prompt response times** , ensuring quick assistance and effective resolution of any issues encountered. (22 reviews) - Ticketing System (21 reviews) - Timely Support (20 reviews) - Easy Setup (18 reviews) - Navigation Ease (18 reviews) **What users dislike:** - Users note the **missing features** in Brushfire, making event management tedious and less intuitive. (10 reviews) - Users report **ticketing issues** with Brushfire, citing difficulties in data integration and notification shortcomings. (10 reviews) - Users find **limited customization** options in Brushfire, complicating data integration and functionality enhancements. (9 reviews) - Users report challenges with **inefficient data management** in Brushfire, noting tedious manual processes and awkward systems. (8 reviews) - Users face a **steep learning curve** with Brushfire, but appreciate the excellent support to navigate challenges. (8 reviews) - Poor Reporting (7 reviews) - Users find Brushfire's interface **not user-friendly** , experiencing confusion and a steep learning curve despite good support. (6 reviews) - Expensive (5 reviews) - High Fees (5 reviews) - Payment Issues (5 reviews) ## Brushfire Reviews ### 1. All-in-One Event Management with Powerful Email Marketing and Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Katie C. | 8th Grade English Teacher, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Brushfire?** Brushfire has every feature I could ask for when managing and marketing a large event. The email feature is by far my favorite- the ability to send marketing emails directly to past attendees, certain ticket types, and everyone who has bought tickets is extremely helpful for tailoring marketing messaging. The check-in interface is extremely intuitive and easy-to-teach; our event is staffed largely by volunteers, and being able to teach them how to check in attendees in just a few minutes is extremely important! The support team from Brushfire is excellent as well. During festival hours (which are on weekends) we have encountered issues, and have always been able to directly reach someone by phone who has helped us resolve the issue. **What do you dislike about Brushfire?** There is not anything I can think of that I dislike about Brushfire! **What problems is Brushfire solving and how is that benefiting you?** Brushfire allows me to more easily market to our festival attendees and potential attendees, and it also helps me provide fast customer service. Since I run the social media for our company, I often receive questions like "I didn't see my ticket email" or "Can I get that ticket sent to me again?" With Brushfire, I can easily log in and search for someone's name, and hit one button to resend their confirmation or tickets. This saves me so much time! At the actual event, Brushfire streamlines our check-in process, and saves time by allowing us to both scan tickets and sell tickets at the gate in one seamless app. **Official Response from Tyler Binkley:** > Hi Katie! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that our support, platform, and check in have been such a benefit to you! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler | Customer Success Manager ### 2. All-in-One Registration and Ticketing That Saves Us Time and Money **Rating:** 5.0/5.0 stars **Reviewed by:** Warriors T. | Head of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Brushfire?** With the Oklahoma Warriors NAHL and OKC Warriors NA3HL organizations, we use Brushfire year-round for two hockey teams, our off-season tryout camps, NAPHL teams, and NAHL Prospect Challenge teams. What we like most is that we can use Brushfire for everything, and it has saved us time and money by allowing us to handle team registrations and sell tickets for our NAHL and NA3HL teams to fans in one simple, easy-to-use system. Whenever we need support, the Brushfire staff is always there to help, even on weekends. **What do you dislike about Brushfire?** I’ve been using Brushfire for years, and I honestly haven’t found a single thing I dislike about the system. They’re also always rolling out new features, and they’ve been great. **What problems is Brushfire solving and how is that benefiting you?** The biggest problem Brushfire has helped us solve is handling registrations for the NAPHL/NAHL Prospects Challenge team and our Try Out Camp. In the off-season, registrations used to be a huge task with the way we were doing it. We were spending multiple hours a day copying registration information into spreadsheets for our coaches. With Brushfire managing the registrations, and after a little bit of setup, it automatically emails our coaching staff separate spreadsheets showing who registered for what. This has saved us countless hours and money on the back end. **Official Response from Kelly Keresztury:** > Hi Tim, Thank you for the kind words and for being such a longtime Brushfire customer! The spreadsheet automation piece is one of my favorite things to hear about. Cutting hours of manual data entry so your coaches get what they need automatically is exactly what that feature is built for, and it's great to know it's working that way for the Warriors organizations. Glad Brushfire can be the one place that handles it all. 😊 Thanks again, Tim. We appreciate you! Here's to your next event! 🏒 🎉 Kelly Keresztury | Customer Success ### 3. Reliable Registration Platform with Easy Setup and Exceptional Help Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Lane R. | Program Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2026 **What do you like best about Brushfire?** The platform has been a highly reliable option for coordinating high-volume registrations as well as more niche youth camps. Setup is remarkably straightforward, and the flexibility to provide a more tailored shopping-cart experience is a real advantage. What stands out most, though, is their exceptional customer help desk: they work directly with attendees to resolve ticketing issues, which takes a major operational burden off my own staff. **What do you dislike about Brushfire?** My main complaint is the lack of a native sync feature with Rock RMS. Right now, we have to dedicate engineering resources to pull data through their API and then manually format it into our SQL database so we can cross-reference it with existing member records. A built-in connection would remove this tedious development workflow and noticeably improve our overall data-entry efficiency. **What problems is Brushfire solving and how is that benefiting you?** It streamlines the logistical challenges of large-scale event ticketing and seasonal camp administration. By taking on direct consumer tech support, it frees my team to focus on the actual execution of our events. The platform’s ability to securely retain user profiles also makes registration much faster and more convenient for our returning attendees, especially those who come back year after year. **Official Response from Kelly Keresztury:** > Hi Lane, Thank you so much for taking the time to leave this review - it genuinely means a lot! Hearing that our customer support team has taken operational load off your staff is exactly what we aim for, and it's great to know that it is working for both all events! Your feedback on Rock RMS is noted and so appreciated and I've passed it along to our product team. Thank you for your partnership! Here is to your next event! 🎉 Kelly Keresztury | Customer Success ### 4. Next-Level Customer Service That Never Lets Issues Slip **Rating:** 5.0/5.0 stars **Reviewed by:** Wyatt K. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Brushfire?** The customer service is honestly on another level compared to other software providers. The team is incredibly tenacious when it comes to solving specific technical hurdles or helping with the initial ticketing configuration. It is rare to find a support staff that follows up so diligently to ensure that every single one of your problems has been fully resolved. **What do you dislike about Brushfire?** I find the user interface to be more confusing than it needs to be. There have been several times when navigating the dashboard felt counterintuitive, and I’ve ended up feeling lost while trying to track down certain settings. Although the high-quality support eventually helps bridge that gap, the software itself would really benefit from a more modern, streamlined design to improve overall usability. **What problems is Brushfire solving and how is that benefiting you?** It lets us maintain a consistent brand identity throughout the entire ticket-purchasing journey, which makes our organization come across as more professional. On top of that, the fee structure is far more manageable than what we’ve run into with larger competitors. That combination of solid white-labeling and reasonable costs helps us maximize event revenue while still maintaining our attendees’ trust. **Official Response from Rachel Kaiser:** > Wyatt, Thank you so much for taking the time to leave such a thoughtful review! We’re incredibly grateful for your kind words about our support team. Providing responsive, hands-on service is something we care deeply about, so it means a lot to hear that our follow-through and problem solving have made a positive impact on your experience. We also truly appreciate your honest feedback regarding the user interface and dashboard navigation. We know usability plays a huge role in the overall experience, and insights like yours are valuable as we continue working to make the platform more intuitive and streamlined. I’ll be sure to share your comments with our product team. It’s great to hear that Brushfire has helped you maintain a strong branded experience for your attendees while also keeping costs manageable. Helping organizations maximize revenue and build trust with their audience is exactly what we aim for. Thank you again for your partnership and for being part of the Brushfire community! Rachel Kaiser Customer Success Manager | Brushfire ### 5. Outstanding Personalized Support That Makes Setup Smooth and Stress-Free **Rating:** 5.0/5.0 stars **Reviewed by:** Russell P. | Event Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Brushfire?** The personalized support is genuinely outstanding. Having a dedicated specialist guide you through the entire setup process makes a huge difference. It feels like a real human partnership, not just dealing with a faceless software company. They stick with you until every detail is right, so the event can go live smoothly without technical glitches or configuration mistakes. **What do you dislike about Brushfire?** I’d love to see more flexible payment plans built in natively, since paying the full cost upfront can be a barrier for some attendees. Also, the total expense can add up quickly when you combine the platform’s service fees with charges from an external payment processor. If there were a way to make pricing a bit more competitive for mid-sized organizations, that would be a really meaningful improvement. **What problems is Brushfire solving and how is that benefiting you?** It removes much of the confusion and anxiety that usually comes with setting up registration for a large-scale conference. With clear, step-by-step expert guidance, the platform keeps the ticket-buying journey smooth and straightforward for our guests. That added level of oversight helps catch small setup mistakes early, before they turn into major issues during the event, and it ultimately leads to a more successful outcome. **Official Response from Rachel Kaiser:** > Russell, Thank you so much for taking the time to share such thoughtful feedback! We’re incredibly grateful for your kind words about our support team and onboarding experience. Building real relationships with our customers is something we care deeply about, so it means a lot to hear that the personalized guidance and hands-on partnership helped your event setup process feel smooth and supported from start to finish. We also truly appreciate your honest feedback regarding payment flexibility and overall pricing structure. We understand how important affordability and accessibility are, especially for mid-sized organizations and attendees managing upfront costs. Suggestions like yours are incredibly valuable as we continue evaluating ways to improve both the attendee and organizer experience moving forward. It’s wonderful to hear that Brushfire helped reduce the stress and uncertainty that can come with launching registration for a large-scale conference. Helping organizers catch issues early, create a seamless ticket-buying journey, and feel confident heading into their event is exactly what our team strives for every day. Thank you again for your partnership and support. We’re grateful to be part of your events! Rachel Kaiser Customer Success Manager | Brushfire ### 6. Highly Customizable Event Platform with Responsive Support and Smooth Onboarding **Rating:** 4.5/5.0 stars **Reviewed by:** Douglas F. | Administrative Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Brushfire?** This platform really stands out for its strong customization options and the help desk’s impressive responsiveness. Whenever a technical issue comes up, I can usually count on it being resolved within twenty-four hours. Overall, it feels like the software was designed from the ground up specifically for events, and the guided onboarding made our initial transition feel straightforward and smooth. **What do you dislike about Brushfire?** Navigation could be a bit more efficient when moving between different events. I often find myself wishing there were a more prominent, one-click button on the main screen that would take me straight into an event-specific dashboard. **What problems is Brushfire solving and how is that benefiting you?** We needed a system that could support unique registration paths and a variety of discount codes without turning into a mess. Brushfire streamlines the entire payment collection and data-gathering process, making it easy for us to create tailored experiences for different types of attendees. That automation has noticeably reduced the administrative workload our team used to deal with, especially during peak registration periods. **Official Response from Rachel Kaiser:** > Douglas, Thank you so much for taking the time to leave such detailed feedback! We’re thrilled to hear that the platform’s customization capabilities, guided onboarding experience, and responsive support team have made a positive impact for your organization. Our goal is always to provide event organizers with tools that feel purpose-built for their needs while also ensuring they have a reliable team alongside them whenever questions or challenges come up. We also appreciate your thoughtful feedback regarding event navigation and dashboard accessibility. We understand how important efficiency is when managing multiple events, and suggestions like yours help us continue identifying ways to make the platform more intuitive and streamlined for organizers working day to day within the system. It’s especially great to hear that Brushfire has helped simplify complex registration paths, discount structures, payment collection, and attendee data management for your team. Creating flexible registration experiences while reducing administrative burden is exactly what we aim to help organizations accomplish, particularly during busy registration seasons when automation and organization matter most. Thank you again for your partnership and support. We truly appreciate the opportunity to support your events! Rachel Kaiser Customer Success Manager | Brushfire ### 7. Straightforward Setup, Responsive Support, and Powerful Reporting Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime H. | Operations Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Brushfire?** The setup process is impressively straightforward, and the technical support team is consistently available to help me work through any hurdles. I find the mass email feature especially useful for keeping attendees informed, and the range of reporting tools provides a clear, professional snapshot of registration numbers and payment status whenever I need it. **What do you dislike about Brushfire?** My only minor frustration is the data-entry flow for individual registrants. Right now, users often have to enter their personal details twice—first as the buyer and then again as the attendee. That repetition feels a bit redundant and can create a small bottleneck during checkout, especially for someone who’s only purchasing a single ticket. **What problems is Brushfire solving and how is that benefiting you?** We needed a way to manage high-volume registrations and accept secure payments without relying on manual invoicing. Brushfire automates the entire transaction and data-collection process, which frees up my time to focus on event programming. Having robust reporting and communication tools all in one place also helps ensure no participant is left out of the loop. **Official Response from Rachel Kaiser:** > Jaime, Thank you so much for taking the time to share your experience with Brushfire! We’re thrilled to hear that the setup process, reporting tools, mass email features, and support experience have helped make managing your events smoother and more efficient. Our team works hard to provide both intuitive tools and responsive support, so it’s wonderful to hear those areas have been valuable to your organization. We also appreciate your thoughtful feedback regarding the attendee data-entry process during checkout. We understand how important a seamless registration experience is for both organizers and attendees, and insights like yours are incredibly helpful as we continue looking for ways to streamline workflows and reduce friction throughout the purchasing process. It’s especially rewarding to hear that Brushfire has helped simplify high-volume registration management, secure payment collection, and attendee communication for your team. Helping organizers reduce manual administrative work while keeping participants informed and engaged is exactly what we aim to accomplish through the platform. Thank you again for your partnership and support. We truly appreciate the opportunity to be part of your events! Rachel Kaiser Customer Success Manager | Brushfire ### 8. Reliable Event Registration and Ticketing with Responsive Support **Rating:** 4.5/5.0 stars **Reviewed by:** Will C. | Connections Minister, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2026 **What do you like best about Brushfire?** I’ve been a Brushfire customer for several years, and I’ve been very satisfied with their event registration, ticketing, and online event viewing solutions. In my experience, an organization can’t go wrong partnering with Brushfire to handle its event needs. **What do you dislike about Brushfire?** At times, the online video streaming platform can be a bit quirky, but Brushfire has been very responsive whenever I’ve submitted technical support tickets. **What problems is Brushfire solving and how is that benefiting you?** Brushfire helps me manage large event registration and ticketing, and it also offers online video streaming options. They do an excellent job with both customer support and event attendee support. Overall, Brushfire frees up my time so I can focus on planning and executing the best event I can. ### 9. Great Customer Service + Easy Set Up **Rating:** 4.5/5.0 stars **Reviewed by:** Tasha J. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Brushfire?** The customer service is incredible. They are available and willing to jump on zoom calls or send loom explainer videos as needed. Easy to set up and plays well with Zapier. **What do you dislike about Brushfire?** We do events that are priced per church team. I wish that Brushfire had a way to capture the individual contact information for each person attending per team but still only charge them per team. **What problems is Brushfire solving and how is that benefiting you?** We use Brushfire for multiple types of events - online and in-person - and it works well with both. And we do the same event multiple times a year and Brushfire let's us create one event and then have people choose from different dates. **Official Response from Kaylee Cook:** > Tasha, We're thrilled you chose Brushfire for your registration needs and greatly appreciate the feedback. Thank you so much for taking the time to share your thoughts with us. ### 10. Effortless Event Management with Flexible Check-Ins **Rating:** 4.5/5.0 stars **Reviewed by:** Jen G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Brushfire?** I appreciate that Brushfire keeps everything in one place, making it easier for me to handle back-end admin tasks and assist people when issues arise. I find the check-in process easy for guests at the door, which is a big plus. I also like that I can send emails with specific, unique links for people to access and edit their tickets as needed. I was impressed with what the platform could do and their willingness to create things for us as required. The customer service team is quick and helps me fix the problem and also understand how to do it next time on my own, if possible. **What do you dislike about Brushfire?** Sometimes the admin pieces are not super intuitive, so I can't quite get to what I need to fix a problem, and I need to reach out for help. **What problems is Brushfire solving and how is that benefiting you?** Brushfire keeps everything in one place, allowing me to manage backend admin tasks and help people when they have issues. **Official Response from Tyler Binkley:** > Hi Jen! Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your experience with us and that you feel supported by our team! Your feedback is truly valuable to us and we appreciate your kind words. We look forward to your next event with Brushfire! Best regards, Tyler Binkley | Customer Success Manager ## Brushfire Discussions - [What is Brushfire used for?](https://www.g2.com/discussions/what-is-brushfire-used-for) - [Has anyone used this for events where you assign seats (i.e. like a concert?)](https://www.g2.com/discussions/35846-has-anyone-used-this-for-events-where-you-assign-seats-i-e-like-a-concert) - [View Brushfire pricing details and edition comparison](https://www.g2.com/products/brushfire/reviews/brushfire-review-4277499?section=pricing&secure%5Bexpires_at%5D=2026-07-08+05%3A12%3A54+-0500&secure%5Bsession_id%5D=523952ee-eea0-42e7-aef6-689a92f3c006&secure%5Btoken%5D=88c214853fe6061a24cd6177496e6064c192f8bb36a780ee0af8244facdbc943&format=llm_user) ## Brushfire Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Salesforce Spiff](https://www.g2.com/products/salesforce-spiff/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Square Payments](https://www.g2.com/products/square-payments/reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) ## Brushfire Features **Registration** - Event creation - User registration process - Payment processing - Mobile check-in - On-site tickets and registration **Marketing and Communications** - Lead generation and retrieval - Social media promotion - Email customization - Contact list management **Box Office** - Ticket Types - Branding & Customization - Event Communications - E-Commerce - Fundraising - Event Analytics **Generative AI** - AI Text Generation **Marketing and Communications** - Email automation - Email customization - Contact list management - Social media promotion - Lead generation and retrieval **Attendee Engagement** - Social media integrations - Attendee networking - Attendee surveys-attendee engagement **Agentic AI - Event Registration & Ticketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Event Operations** - Session scheduling - Exhibition management **Registration** - Event creation - User registration process - Mobile check-in **Attendee Engagement** - Event agendas and schedules - Floor plans / maps - Attendee networking - Attendee surveys **Platform** - Performance and reliability - Reporting and dashboards - API / integrations - Multiple event management **Generative AI** - AI Text Generation **Agentic AI - Event Management Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration **Agentic AI - Event Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top Brushfire Alternatives - [Eventbrite](https://www.g2.com/products/eventbrite/reviews) - 4.3/5.0 (909 reviews) - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,082 reviews) - [RingCentral Events](https://www.g2.com/products/ringcentral-events/reviews) - 4.5/5.0 (917 reviews)