Brightflag Reviews & Product Details

I have worked with the Brightflag team and their product for six years. When considering total cost of implementation and ownership, as well as functionality and performance, I believe it is by far the best Ebilling system available. I have used and implemented nearly every legal technology in the ELM space, so I am familiar with both the strengths and weaknesses of these platforms. Brightflag, which was built on AI from the beginning, is exceptionally easy to implement and use. In contrast, other platforms often require months or even years to implement and can cost up to a hundred times more. The combination of an excellent tool and outstanding service from the Brightflag team continues to make it an easy choice for our global Ebilling system. Review collected by and hosted on G2.com.

I continue to request that they advance the development of features on their roadmap. I would like to see greater depth in work types, taxonomy, accruals, and other areas. The tool is fantastic, but we are always looking for additional ways to capture data and make more informed decisions. Review collected by and hosted on G2.com.

The platform itself is really user friendly and intuitive. But more than that, Brightflag is a true partner making sure your team is successful as long as you are their customer. The customer service is beyond anything I’ve experienced with other vendors. We truly feel we have a partner in Brightflag. Review collected by and hosted on G2.com.

There is some functionality that exists in other ebilling platforms that is not available with Brightflag, but even those are nice to have and not must haves. Also, the dashboards are not configurable, so you get what they give you out of the box. Review collected by and hosted on G2.com.

I’ve used Brightflag for a few years now across two different legal operations teams, and it’s consistently been the best tool in its category. The setup process is smooth, especially with the guidance of the implementation and success teams. What really sets Brightflag apart, in my opinion, is that their customer success managers stay involved long after implementation. They’re always there to help tailor the platform to your organization’s specific needs, and the platform itself is designed with in-house legal teams in mind, which makes it far more intuitive and effective than generic spend management tools. It also integrates with many adjacent systems your finance teams may already use, which makes it even more seamless for cross-functional partners to adopt as part of existing processes. Review collected by and hosted on G2.com.

Honestly, I don’t have real “dislikes.” Any time a question or issue comes up, the Brightflag team is quick to jump in, troubleshoot, and help us find a solution. Their responsiveness makes a huge difference. Review collected by and hosted on G2.com.

I love the way Brightflag allows me, as an administrator, to help both internal users and external users - many problems are solved by having this administrator talking to both sides. I also like the help service provided by Brightflag - it's normally Tom who comes back to us and he is very quick and can solve most problems instantly. Emily is brilliant for our regular meet ups and explaining additional features we may not be using Review collected by and hosted on G2.com.

I dislike the reporting in Brightflag. It just feels like anything you need to know means creating another report and that can be time consuming, also the output isn't very pleasing as it is just an excel spreadsheet. Review collected by and hosted on G2.com.

The AI piece is a game-changer. The customer service is excellent - our Implementation Manager was knowledgeable and helpful, our Customer Success Manager is responsive and intuitive, and the support team always works to address any concerns. The platform is easy to use. Brightflag always tries to look for ways to make your experience better. Review collected by and hosted on G2.com.

I have nothing to add here. There is nothing I dislike about Brightflag. Review collected by and hosted on G2.com.

From the moment of implementation to our daily use, we have had great support with the implementation team, training, CSM and customer support. Everyone works with you to obtain the results you want to obtain and/or fix a hiccup and learn how to use the system. We were no longer tracking accruals and expenses manually and being able to control timekeeper rates, budgets, reporting, forecasting spend, communication with regards to expectations for year and being able to institute that decision. We have a special function required for certain vendors and Brightflag worked with us to be able to upload different invoices and track a different accrual. The Brightflag team is always working to help us obtain the results that are required. Our CSM is always available and communicates with us frequently to make sure everything is ok, and our monthly meetings help us keep Brightflag clean and gives insights of any patterns that we might want to address. As the administrator I use Brigthflag daily, and with my daily usage, I can easily move through the system. Review collected by and hosted on G2.com.

I do not dislike anything, but if I do see something that I think could make it easier, then I reach out to my CSM or Brightflag support to make a suggestion or see if I am doing something wrong. Review collected by and hosted on G2.com.

Brightflag is an exceptionally user-friendly platform that both our team and Outside Counsel use daily. Their support team is consistently attentive, responsive, and eager to help. Although system transitions are often challenging, our implementation representative offered excellent guidance and support, making this the smoothest migration I’ve experienced. We continue to rely on Brightflag for prompt, personalized assistance whenever questions arise or issues need to be resolved. Review collected by and hosted on G2.com.

It would be helpful to have additional filtering and bulk editing capabilities—such as the ability to apply a Purchase Order ID to all matters associated with a specific law firm or to update country codes in bulk, instead of entering them individually. Review collected by and hosted on G2.com.

Brightflag offers an exceptional experience, especially when it comes to after-sales service — their team is always ready and willing to help. Their responsiveness and genuine commitment to customer success set them apart in the legal tech space. Even in areas where they already lead the industry, they continue to push improvements, showing a strong dedication to innovation. The implementation team is hands down the best I’ve worked with — knowledgeable, supportive, and efficient from start to finish. What truly stands out is that they deliver on every promise they make, staying true to their guarantees without exception. Brightflag doesn’t just sell a product; they build a partnership with their clients. I couldn’t recommend them more highly for legal teams looking for reliability, performance, and ongoing support. Review collected by and hosted on G2.com.

The matter profile interface needs improvement Review collected by and hosted on G2.com.

Ease of use, access to previously unseen data points, transparency and the ability to better enforce our OC guidelines. All of the individuals involved in implementation and hypercare have been so incredibly kind and helpful. 10/10, five stars, A+++++. Review collected by and hosted on G2.com.

Our company is still in the early days of use and we are still building out an API connection. Review collected by and hosted on G2.com.

What I absolutely love about Brightflag is the time it saves. The AI-driven invoice review drastically cuts down on manual work and reduces errors, which is a huge win. The way it breaks down and flags issues is incredibly helpful, it feels like having a second set of (very sharp) eyes on every invoice. The platform is also super intuitive, which made adoption across the team really smooth. And I have to give a shoutout to their customer support! They’re consistently responsive and quick to resolve any issues that come up. Review collected by and hosted on G2.com.

The only real downside I’ve experienced is that the system occasionally lags and needs a refresh. It’s not a dealbreaker, but it can be a bit disruptive. That said, their team is always on top of it, running diagnostics and keeping us informed. Review collected by and hosted on G2.com.