--- title: Brightflag Reviews meta_title: 'Brightflag Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 196 reviews by the users' company size, role or industry to find out how Brightflag works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 196 scale: '5' date_modified: '2026-07-01' parent_category: name: Legal url: https://www.g2.com/categories/legal --- # Brightflag Reviews **Vendor:** Brightflag **Category:** [Enterprise Legal Management (ELM) Software](https://www.g2.com/categories/enterprise-legal-management-elm) **Average Rating:** 4.6/5.0 **Total Reviews:** 196 ## About Brightflag Brightflag is the intuitive, AI-powered Enterprise Legal Management platform that empowers corporate legal teams and outside counsel to unlock business growth. As the system of record for matters, vendors, and spend, Brightflag combines AI-native e-billing, matter management, and vendor management to give teams real-time control over legal costs, drive more effective collaboration with outside counsel, and enable data-driven vendor decisions. Built for seamless integration with AI workspaces, AI agents, and other systems via its API and MCP server, the platform delivers rapid implementation, high adoption, and measurable outcomes—backed by unparalleled customer support focused on long-term success. ## Brightflag Reviews ### 1. We are an in-house legal department and use Brightflag to track all of our external billings. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** Brightflag does all of the work for us and we no longer have to manually track the data within an Excel document. Also, it compares each invoice agains the Billing Guidelines so saves us a ton of time. **What do you dislike about Brightflag?** From what I hear, it is difficult for our external partners to use if they have never used an e-billing system before. We have had some complaints from our external parners indicating that it is not user-friendly. I have tried to put them in touch with Brightflag, but I understand that Brightflag does not want to spend their time assisting external partners and unfortunately, I can't see what our external partners see so I don't know how to help them. I think there needs to be better support for the external partners. **What problems is Brightflag solving and how is that benefiting you?** Brightflag is saving us time to go through each of the dockets as we have voluminous invoices and that all takes time. We also used to have to track each invoice in an Excel document so we would know how much was spend on a file, etc. - Brightflag does the work for us. **Official Response from Kevin Cohn:** > Thanks for the review! Please feel free to forward your external partners’ questions to us (support@brightflag.com) and we’ll be happy to help, no questions asked. ### 2. Brightflag makes invoice review easier while reducing overall spend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** I have been an administrator supporting our Brightflag account for about 2 years now and I can not say enough good things about the system and customer support. The ease of use and integration have helped streamline our review process, saving time and money for the organization. It has strengthened internal communication as well as our relationship with our vendors. Our account managers have been wonderful to work with and are quick to provide solutions to any concerns. With our annual business account review, Brightflag is able to identify our strengths and weaknesses in use cases to adapt better billing and review habits. **What do you dislike about Brightflag?** I have not found anything to dislike about Brightflag. They are very open to adapting system changes to continue to streamline the process for their clients. **What problems is Brightflag solving and how is that benefiting you?** Brightflag helps our team best with time management. The amount of time reviewing invoices is significantly reduced. Our accounting teams spend less time chasing accruals because the system tracks that data input and provides multiple notices to the firms regarding deadlines. ### 3. Great Legal Spend Management Tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Brightflag?** Brightflag's UI is very intuitive. The platform is user-friendly, allowing teams like Accounting and Legal to easily manage and analyze legal spends with little training. I also like the dashboards by vendors and by legal matters. It helps greatly with the costs analysis and make it effortlessly to slice and dice the data in different ways. **What do you dislike about Brightflag?** Would be great if Brightflag could offer more customized reporting options. **What problems is Brightflag solving and how is that benefiting you?** Brightflag helps manage our legal spend and legal vendor. The built-in approval workflow simplied our invoice review process and the well-designed dashboard, categorized by vendors and legal matters, greatly help with our costs analysis for the accounting team. ### 4. Detailed and has a lot of useful functionality to save time and effort. **Rating:** 4.5/5.0 stars **Reviewed by:** shaan o. | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Brightflag?** I enjoy the functionality of the AI, I believe it is complex but portrayed in a simple interface. I like the amount and attention given to the detail that is provided in the invoices. **What do you dislike about Brightflag?** There is a severe lack of Roles and permissions. There is a lot of sensitive data that certain users should not be able to see however it lacks the functionality to restrict users to certain tasks. **What problems is Brightflag solving and how is that benefiting you?** Solving the problem of unidetified costs or discrepancies that result in further costs that have not been agreed on invoices. ### 5. first impressions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** I started using Brightflag shortly after i was hired. As a result the implementation phase had aready taken place. My first impressions when I was showed the platform by co-worker was that it was easy to use, intuative and when ever I had any issues the support team was quick to and extremely helpful. i've been using it more and more as I get more fimilar with my job and after 8 month my opinion has not change if anything it's gotten better. **What do you dislike about Brightflag?** I have not run in to anything that i dislike about the platform just yet but maybe have a couple of ideas on some features that could be usful. **What problems is Brightflag solving and how is that benefiting you?** It's help us solve and streamline legal invoices and keep track of spending and easly pull out report for upper management. ### 6. Brightflag customer service is amazing! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Brightflag?** I like the AI technology that Brightflag uses to help matter leads review their invoices. **What do you dislike about Brightflag?** The reporting features still need work. Need better accessibility to pull data and filtering. **What problems is Brightflag solving and how is that benefiting you?** Creating better dashboards so our team can pull data anytime. ### 7. The Brightflag API is great for Software Engineers to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Brightflag?** I'm a Data Engineer and needed to fetch invoice data from Brightflag to our data platform for reporting. The API specs are well-documented and the web interface of your API is great for testing the API calls before deploying them to production. **What do you dislike about Brightflag?** There could be a little bit more documentation on how to authenticate to the web interface of the API. **What problems is Brightflag solving and how is that benefiting you?** Specifically for my department (Business Intelligence), the API is solving our reporting needs. We can load invoices and matter information to our data platform and Financial Analysts can create reports to combine our financial processes with other company processes. From this point of view, I'm rating the API and the API docs. ### 8. User Friendly, Easily to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy K. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Brightflag?** Its an easy to navigate platform, and being sent emails is really helpful. **What do you dislike about Brightflag?** Because the platform emails over copies of the invoices once approved, it means less logging in for me to need to do, but this causes issues with being made to change password because of not logging in, and this was not easy as it kept looping around. Had to make contact with IT team to fix **What problems is Brightflag solving and how is that benefiting you?** Getting approvals from the right team before processing invoices ### 9. work more efficiently and save costs while also enhancing collaboration within our global legal team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2023 **What do you like best about Brightflag?** The analytics and automation features have significantly improved our legal e-billing processes, allowing lawyers to manage matters easily and allocate resources more effectively and strategically. I also want to highlight Brightflag's commitment to innovation and client support, ensuring that our Legal Ops team remains at the forefront of best practices **What do you dislike about Brightflag?** As our company works on a global scale, I'd like to have additional languages available, not only English. Besides, having a stage/sandbox environment might provide a controlled and safe space for experimentation, testing, and development, helping us to mitigate risks and enhance security **What problems is Brightflag solving and how is that benefiting you?** It is helping to improve legal spend visibility at different organizational levels (e.g Legal Ops, Finance Controlling, C-level, etc), streamline legal vendor invoicing workflows, reduce billing errors, and ensure compliance with billing guidelines. It also facilitates collaboration by centralizing information and communication related to legal matters, fostering better coordination between Global Legal team and Legal vendors ### 10. Very supportive team **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Brightflag?** We are currently in the process of implementing Brightflag and the team has been fantastic to work with. Our implementation project manager and customer success manager have been very supportive through the process. They experience and background have helped guide us with design, build and improve our functionality from our previous system. They expertise helped guide us to improve our connection with Coupa and plan for upcoming upgrades. I am looking forward to going live with Brightflag. **What do you dislike about Brightflag?** At the moment I don't have any concerns or issues with Brightflag. **What problems is Brightflag solving and how is that benefiting you?** improved spend transparency and reporting, API integeration for our international accounts payable team, payment status update feed back to Brightflag ### 11. Brightflag is easy to learn for first-time users. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Brightflag?** Having never used a system before, Brightflag has an easy set up process with hands-on help throughout. Once initiated, Brightflag continues to provide hands-on support with a dedicated Customer Success contact. We meet bi-monthly to cover any issues and we have constant contact as needed. **What do you dislike about Brightflag?** Having never used a system before, I can't say that I dislike anything about Brightflag. I was manually submitting every invoice for processing, so this system has made my job substantially more efficient. The administration of it is less time-consuming than manually submitting invoices. **What problems is Brightflag solving and how is that benefiting you?** I was manually preparing and submitting invoices before we implemented the system. The system has improved my productivity a great deal. We were able to better define our budget this year because of the information provided from Brightflag. Our General Counsel has benefitted from the reports presented from Brightflag data. ### 12. Moderate Corporate User of BF System for Legal Expenses **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Brightflag?** The ability to capture data in detail and with relevant headers that are required for better understanding. Its easy to use and system is comparatively straightforward to implement. Customer support is of acceptable level. We are using the system for all our Legal invoices across organization without any exception. Frequency of use therefore is not an issue. **What do you dislike about Brightflag?** Ability to integrate seamlessly with invoice processing and payment platforms. At least the renowned on like SAP etc should be doable. Improvement in analytical reports that are being generated by system. Customisation for each client is the key. **What problems is Brightflag solving and how is that benefiting you?** Capture of all expenses related to Legal in consolidated manner at one place. ABility to allow external law firms to directly upload the invoices. ### 13. Brightflag review **Rating:** 4.0/5.0 stars **Reviewed by:** Eugenia M. | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Brightflag?** Brightflag is a clear and easily manageble platform which is ree for our suppliers to use. It has been a massive help with sorting our finances and costs . **What do you dislike about Brightflag?** It would be better if more functions were linked on one page rather than changing pages between "Vendors, new matters , invoices". **What problems is Brightflag solving and how is that benefiting you?** It organises our invoices in a more coherent way and they are easily accessible. ### 14. Extremely positive experience. The best customer service I have experienced from any supplier. **Rating:** 5.0/5.0 stars **Reviewed by:** Susan L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2023 **What do you like best about Brightflag?** Ease of use. Confidence in reporting. Customer service from Lauren. "Can do" attitude. **What do you dislike about Brightflag?** I think it would be great if BF could be a bit more agile as well as predictive from a user experience perspective. There are updtaes and new features but I think, to be competitive, know your customers business and use the AI to anticipate your customers needs. Be curious as to what your customers next moves might be. Consider other uses of BF for your customers. It would be so good to have a scorecard attached to Brightflag Workspace. We would use it then. **What problems is Brightflag solving and how is that benefiting you?** Merging claims managment systems with BF ### 15. Very responsive and proactive customer support. Knowledgeable customer success manager we have now! **Rating:** 4.0/5.0 stars **Reviewed by:** Fernanda H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Brightflag?** Very sharp and responsive tech support, as well as a great customer success manager that now takes care of our company. She is extremely knowledgeable and nice to talk to. **What do you dislike about Brightflag?** Our improvement priorities are always not aligned with BF's pipeline priorities, which is understandable. **What problems is Brightflag solving and how is that benefiting you?** Timekeepers features, accruals' module. ### 16. Brightflag for brighter legal processes and insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Brightflag?** Overall, the entire user exerience of Brightflag is extremely easy. Firms are able to utilize the platform with little to no friction. Addtionally, Brightflag allows us to have better insights into our spend to help us better understand where we may need to invest more time, money, or headcount. It also allows for me to monitor things at a high level and granular when needed. **What do you dislike about Brightflag?** I'd like to see invoices a bit quicker, sometime the lag time from submitting an invoice to pending for review tkes awhile. **What problems is Brightflag solving and how is that benefiting you?** Managing our outside counsel spend, invoice review, and planning for legal spend. It's benefitting our team by allowing us to put charts, graphs, and reports behind our spend for our F&S team. ### 17. Best data analytics in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Bill N. | Senior Vice President of Legal Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** I drive a data centric outside counsel management program at my company. The data that the Brightflag AI engine provides is without peer in the industry. I can offer more insights, have more meaningful conversations, and drive massive cost savings for a single reasons - the insights provided by Brightflag's data. **What do you dislike about Brightflag?** The reporting function in Brightflag, while very good for basic reporting, stands to be improved as of the date of this review (May 2023). Not all data is reportable out of Brightflag and advanced custom reports are not always possible without engaging customer service. I have linked Brightflag to Tableau to allow for more advanced reporting, but it is my understanding that improvements to reporting is on the product roadmap. **What problems is Brightflag solving and how is that benefiting you?** Outside counsel management; panel program administration; matter management and internal reporting; staffing rationalization; budgeting and accruals. ### 18. The power of data **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2021 **What do you like best about Brightflag?** Brightflag gives us power through visibility. We can now see right into the grnaular detail of our external counsel spend and this is simply a game changer. We now have the power to make informed decisions in real time about how we want to focus our spend and maximise the value of that spend **What do you dislike about Brightflag?** There isn't anything I dislike about Brightflag **What problems is Brightflag solving and how is that benefiting you?** Visibility of spend Seamless legal invoice workflows and authorisation Efficient checking of legal fees against billing guidelines ### 19. New bright flag usrr **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** Tracking billing trends and the ease of review of legal invoices. **What do you dislike about Brightflag?** Setting up matters can be difficult and working with other claims systems isn't always easy. **What problems is Brightflag solving and how is that benefiting you?** Controlling legal spend and compliance with budgets. ### 20. Brightflag - Modern tool for modern problems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2024 **What do you like best about Brightflag?** The best thing about Brightflag to me is how easy it makes keeping track of billable hours on projects. It also allows us to data mine our project estate to understand our needs and wants from partners and consultants allow us to amend strategy to suit. **What do you dislike about Brightflag?** It can be tedious to set parameters getting started. **What problems is Brightflag solving and how is that benefiting you?** It's reducing man hours in working out billing and invoice info ### 21. Mr Gaurav **Rating:** 4.5/5.0 stars **Reviewed by:** Gaurav D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Brightflag?** I am an Admin user and it is very easy to use for reports **What do you dislike about Brightflag?** to manage Brightflag admin. need to raise a ticket **What problems is Brightflag solving and how is that benefiting you?** Automated invoices ### 22. System is easy to use and navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Melissa D. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Brightflag?** Great tracking and reporting capability and wonderful support from our account manager **What do you dislike about Brightflag?** Would love more continued training with tips and ways to enhance our use of the system **What problems is Brightflag solving and how is that benefiting you?** Never lose an invoice ### 23. Brightflag review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Brightflag?** The program is easy to use and the Customer support team is very helpful and quick to respond. **What do you dislike about Brightflag?** Some of the functions we expected to use upon implementation ended up needing more work than anticipated to implement and become useable. **What problems is Brightflag solving and how is that benefiting you?** The Customer support team very diligently continues to work with our Legal Ops team to address ongoing issues. ### 24. Wonderful customer service, great efficiency booster and easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Nellie B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Brightflag?** The platform is really integrative and intuitive **What do you dislike about Brightflag?** It would be great if they had a mobile app! **What problems is Brightflag solving and how is that benefiting you?** Billing! ### 25. Very userfriendy system and targeting in-house legal department's needs **Rating:** 4.5/5.0 stars **Reviewed by:** Astrid S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Brightflag?** Easy to review legal invoices before payment, relevant information gathered on the platform, better overviews of matters and costs, possibility to report on relevant parameters, user friendly and easy to use. Easy to change settings without involving support. Possibilities for customization, however, not on everything **What do you dislike about Brightflag?** Some of the functions are not 100% fit to my company's setup, but the system is flexible and often possible to find workarounds. It would be an improvement if the tool could be used to agree on an assignment/use of a Law firm on a matter (sign on Scope and Budget) **What problems is Brightflag solving and how is that benefiting you?** Improve processes, reduce time spent and better cost control, both through better review of invoices as well as giving insight and overview of the legal advice portfolio ### 26. Great eBilling solution **Rating:** 4.0/5.0 stars **Reviewed by:** Mark E. | Town Council Seat 4, Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** Great support group, engaging UI and quick feature updates **What do you dislike about Brightflag?** Limited reporting on Timekeeper details. User permissions need more granularity. **What problems is Brightflag solving and how is that benefiting you?** Billing management ### 27. Bright Flag **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Brightflag?** Their customer services is very helpful. I don't use it every day but find it a common sense aproach to handling matters. **What do you dislike about Brightflag?** We are still working on some issues dealing with timekeepers it would be helpful to move that along. **What problems is Brightflag solving and how is that benefiting you?** It forces the firms to comply with our billing guidelines. ### 28. Philips **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Brightflag?** User-friendliness. Support team. Weekly calls with Customer Success Manager **What do you dislike about Brightflag?** At this moment there is nothing that I dislike. **What problems is Brightflag solving and how is that benefiting you?** Simple invoice review feature - it helps our lawyers to easily approve/reject invoices; Timekeeper rates - this feature is constantly improved and it really helps me to quickly and easily check/approve the rates; Budget feature - this feature has also been improved and helps us in our forecasts; Reporting - simple and easy way to make tailor-made reports; Accruals - although some reports are still being prepared by you manually, it's a very helpful and time-saving feature. ### 29. Brightflag - Great ebilling platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Brightflag?** Great customer service - very responsive and resolves questions/issues quickly. Easy to use. Niamh Ryan is fantastic - the bi-weekly check-ins and tutorials are helpful. **What do you dislike about Brightflag?** It would be very helpful to the attorneys/approvers if there was a Brightflag phone app to review and approve invoices. **What problems is Brightflag solving and how is that benefiting you?** Streamlining the legal bills review and approval process with ease. ### 30. Best Customer Support and Easy Using of the Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Brightflag?** The customer support team and time frame **What do you dislike about Brightflag?** India payment status doesn't change to paid **What problems is Brightflag solving and how is that benefiting you?** The invoicing problem is solved by tracking the invoicing is made easy. ### 31. Brightflag e-Billing **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** Customer support. Your company is assigned an account manager who sets up monthly calls to help work through issues and ensure success with the product. **What do you dislike about Brightflag?** It would be nice if there was more useful matter management functionality to the product. I believe having a broader use case would give users a desire to switch. **What problems is Brightflag solving and how is that benefiting you?** Brightflag helps our invoicing through e-Billing with outside counsel. It allows attorneys to focus more time on work and less time sorting through line items on invoices. ### 32. Outstanding customer success management **Rating:** 5.0/5.0 stars **Reviewed by:** Suha G. | Operations & Analytics Head, Syngenta Group Legal, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Brightflag?** All the software providers are good at selling software, but helping customers to succeed, especially in the long term, seems to be more of a challenge for many vendors. Brightflag has a CSM team that deserves the name. From the first day of the implementation period through go-live until today (2 years post-go-live), the Customer Success Management team has been working closely with us to help us in any way they can. The passion for customers and the can-do attitude are outstanding, and not once have we regretted choosing Brightflag and migrating all of our e-billing data to their platform. But equally important, the platform was accepted very well by our in-house legal counsels, who praised the excellent user interface and easy of use. Brightflag's AI-Powered software makes invoice review effortless and efficient and saves us time and money. **What do you dislike about Brightflag?** Nothing to dislike really. Some feature requests take some time to be implemented, but this is the reality of the software industry. Our suggestions are always heard, even when they cannot always be catered to. Brightflag Support always quickly addresses any issues, both from us as a customer and our law firms. **What problems is Brightflag solving and how is that benefiting you?** Brightflag helps us manage our outside counsel spend and gain visibility and insights. The AI-Powered invoice review process, the fact that law firms can submit invoices in PDF format and many more features help us to be more productive and save money. ### 33. Brilliant Support and Extremely user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** As a new joiner using these type of programs, Brightflag is very intuitive and easy to navegate. The interfaz is very easy and almost runs itself. **What do you dislike about Brightflag?** if there is any, the support team always reply quick and with solutions to the issues presented **What problems is Brightflag solving and how is that benefiting you?** Brightflag makes very easy to review our invoices and adheres them to our Billing system ### 34. Best performance legal platform **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua A. | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Brightflag?** I like the interface, and how it can be used easily, and scaled globally. I like the analysis part on the dashboard with makes it easy to make decisions **What do you dislike about Brightflag?** I dislike the fact that I am unable to view the progress of the matter I have initiated **What problems is Brightflag solving and how is that benefiting you?** Brightflag is helping to minimize the high legal cost and help me to know more about the legal part of the business ### 35. New BF user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Brightflag?** Invoice approval process and ease of use **What do you dislike about Brightflag?** Lack of matter managment features/reporting functionality **What problems is Brightflag solving and how is that benefiting you?** Spend control and analysis ### 36. Brightflag has been Great **Rating:** 4.5/5.0 stars **Reviewed by:** Jim T. | Manager - Financial Systems, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** The integration of Brightflag to our ERP solution has streamlined the process for us. **What do you dislike about Brightflag?** There is not much I dislike about Brightflag, to be honest. The people and company have been great to work with. **What problems is Brightflag solving and how is that benefiting you?** We needed a secure system to interface with vendors and still be able to report to our other corporate systems. The functionality that Brightflag has provided here has checked all of the boxes. ### 37. User Friendly, great system! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Brightflag?** Brightflag is quite user friendly but also can handle everything. Whether invoices, budgets, accruals, etc., it gets it all done and makes it easy. **What do you dislike about Brightflag?** Some of the reports seem to be a bit difficult or confusing to create. **What problems is Brightflag solving and how is that benefiting you?** Invoice management, approvals, budgeting and accruals ### 38. Essential to Efficiency of Legal Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Brightflag?** Brightflag is an intuitive system that offers a holistic solution for managing legal matters and invoices. Implementing Brightflag has helped our legal team manage operations more efficiently. We have been able to reduce the manual burden of reviewing invoices and compiling data for analysis. The system offers a high level of granularity and provides insights into the legal spending habits and details of our outside counsel relationships that will help us build strategic relationships. **What do you dislike about Brightflag?** Brightflag is advanced in many areas and has been helpful as we manage our matters and invoices, providing automation that reduces the review time for our team. We have been working with the Brightflag team to discuss our need for additional functionality when allocating an invoice to a customer. The current method takes more time than our team would like. **What problems is Brightflag solving and how is that benefiting you?** Brightflag solved our previous manual efforts for: invoice processing, matter management, submitting accruals to finance, reporting KPIs to leadership, building strategic relationships with outside counsel, and implementing tactical fee arrangements. ### 39. Efficient system for legal ops **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Brightflag?** -Customer success team is always looking for feedback and working on improving the system to fit customer's needs -Invoice management comes with excellent OCR functionality -Bill.com integration **What do you dislike about Brightflag?** -Can work on accruals functionality, which doesn't seem to be user-friendly for the vendors -Allow allocations/GL coding to be optional within setup of matters -No Oracle integration **What problems is Brightflag solving and how is that benefiting you?** -Being able to track spend by matter, which helps the team with budgeting costs -Routing for invoice approvals -Organized and able to easily search for invoices ### 40. Excellent platform - I would like to learn how to use some of its other functions **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** User friendly but all the information you would require is readily available **What do you dislike about Brightflag?** There are functionalities that I belive can be used to assist our team but I haven't had the time to learn them and they are not obvious to self-navigate **What problems is Brightflag solving and how is that benefiting you?** Time saving tool , especially with the flags on the invoices and also the breakdown of timekeeper ### 41. A great partner and implementation experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2023 **What do you like best about Brightflag?** I like the financial analytics and workspace features best about Brightflag. The system is user-friendly and has excellent invoicing and budgeting processes. Workspace is a great additional feature for superior document management on complex matters/projects. **What do you dislike about Brightflag?** I wish workspace also had a mobile application feature but understand this is not the intention of the feature. **What problems is Brightflag solving and how is that benefiting you?** We have many issues with our budget process; we typically do not receive them, or they would be incomplete, inaccurate, etc. Brightflag streamlined the budget process. We also struggled with document management, and the workspace feature has significantly improved our ability to organize our documentation effectively, ### 42. Invoice details and breakdowns are helpful when approving them **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about Brightflag?** Quick and effective to find cases and their invoices **What do you dislike about Brightflag?** Wish it was connected to our own Claims platform and adjust reserves accordingly when the invoices get processed and approved. **What problems is Brightflag solving and how is that benefiting you?** Invoice processing - reducing emails ### 43. Great people with great solutions - joyful to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Farming | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Brightflag?** Based on my experience, people at Brightflag are always ready to help their customers: support our ideas and try to find solutions even for our most complicated issues. **What do you dislike about Brightflag?** Dislike is a too strong word. Of course, there are functions in BF which need to be improved further (timekeeper rates and their approval process, etc.), but the company is working on these areas. Even if we sometimes have technical difficulties with the platform, the support team is always supportive and communicates transparently, so we can be sure our queries are properly handled. **What problems is Brightflag solving and how is that benefiting you?** Since we have been using Brightflag, we have had better data quality and more comprehensive reporting opportunities. We can support the Legal Department's data-driven decision-making more effectively. Our PO, Invoice and Matter management related processes improved significantly. As we can rely on the data from the system, we have a better overview of our spend trends and a deeper understanding of our processes/areas where improvement would be required. ### 44. Clean look, easy on the eyes. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Brightflag?** Ease of use. Pretty straightforward once familiar **What do you dislike about Brightflag?** Takes a while to be familiar with and some functions aren't where I'd assume them to be, e.g. creating matters **What problems is Brightflag solving and how is that benefiting you?** Not applicable to my role ### 45. It is not intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Anamaria J. | Senior Legal Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** I like its layout, it is very pleasing to the eye **What do you dislike about Brightflag?** It is complicated to use, there is too much "back and forth" **What problems is Brightflag solving and how is that benefiting you?** Payment of law firms ### 46. This product is pretty user friendly. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Brightflag?** User friendly platform. I haven't recieved any complaints from our users. **What do you dislike about Brightflag?** I'm unable to approve multiple matter requests at once. **What problems is Brightflag solving and how is that benefiting you?** Paperless invoice processing. ### 47. User-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Phoebe D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2023 **What do you like best about Brightflag?** It's easy to use especially for beginners. **What do you dislike about Brightflag?** Different date requests are sometimes confusing if a quick guide can be added on the side where to locate it. **What problems is Brightflag solving and how is that benefiting you?** In legal matters, we submit requests to our solicitors easily. ### 48. Brightflag for in-house counsel **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Brightflag?** Easy to use interface. Amazing support team. **What do you dislike about Brightflag?** Unable to prepare "phased" budgets, which is helpful for project management. **What problems is Brightflag solving and how is that benefiting you?** It is allowing us to get visibility and control over our legal spend. ### 49. Solution and company are easy and great to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Brightflag?** The partnership with the company, and regarding the solution, the flexibility/configurability and ease of use. **What do you dislike about Brightflag?** Dashboards are not currently persona based, but understand that is on the roadmap for 2023. **What problems is Brightflag solving and how is that benefiting you?** Matter budgeting, which will allow us to proactively and closely monitor spend. ### 50. Brightflag has been invaluable with invoice management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Brightflag?** Brightflag has freed up a lot of time around invoice review and has helped to shorten our payment processing times. Brightflag is also very helpful with tracking budgets and matters so we can stay on top of our spend. Brightflag has been an invaluable tool when it comes to the technology of flagging invoices. **What do you dislike about Brightflag?** I can't think of a specific dislike. If I ever do encounter an issue, I've found Brightflag's Support to be very quick to reply and efficient in solving my issue(s). **What problems is Brightflag solving and how is that benefiting you?** The biggest problem we are solving is giving back time to our attorneys. They no longer need to spend hours pouring over PDFs of invoices. Brightflag points out suggested cost savings on invoices and allows us to revert to our vendors to ask for adjustments. We've realized a large savings in the 11 months we've been using Brightflag. ## Brightflag Discussions - [How do you use Brightflag?](https://www.g2.com/discussions/how-do-you-use-brightflag) - 1 comment - [When was Brightflag founded?](https://www.g2.com/discussions/when-was-brightflag-founded) - 1 comment - [What does Brightflag do?](https://www.g2.com/discussions/what-does-brightflag-do) - 1 comment - [View Brightflag pricing details and edition comparison](https://www.g2.com/products/brightflag/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+02%3A18%3A03+-0500&secure%5Bsession_id%5D=6204a62b-fc80-4446-bd70-f5ad2ba07bb2&secure%5Btoken%5D=9d04a231bb2facebe844d08cb056f9c568e431a971f982ab225f443d75d8d945&format=llm_user) ## Brightflag Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [AQX](https://www.g2.com/products/aqx/reviews) - [Basware](https://www.g2.com/products/basware-basware/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Checkbox](https://www.g2.com/products/checkbox-technology-checkbox/reviews) - [Coupa](https://www.g2.com/products/coupa-software-coupa/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OneLogin](https://www.g2.com/products/onelogin/reviews) - [OpenText Vendor Invoice Management for SAP® Solutions](https://www.g2.com/products/opentext-vendor-invoice-management-for-sap-solutions/reviews) - [Oracle Cloud Infrastructure Logging](https://www.g2.com/products/oracle-cloud-infrastructure-logging/reviews) - [Oracle Fusion Cloud Financials](https://www.g2.com/products/oracle-fusion-cloud-financials/reviews) - [Ping Identity](https://www.g2.com/products/ping-identity/reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Tonkean](https://www.g2.com/products/tonkean/reviews) - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews) - [Xakia](https://www.g2.com/products/xakia/reviews) ## Brightflag Features **Platform Content** - Matter Management - Spend Management - Contract Management - Template Library **Platform Additional Functionality** - Cloud - Mobility - Messaging **Platform Data** - Visualization - Dashboard - Reporting **Agentic AI - Enterprise Legal Management (ELM)** - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Brightflag Alternatives - [Legal Tracker](https://www.g2.com/products/legal-tracker/reviews) - 4.6/5.0 (153 reviews) - [Onit Enterprise Legal Management](https://www.g2.com/products/onit-inc-onit-enterprise-legal-management/reviews) - 4.5/5.0 (78 reviews) - [Mitratech Acuity ELM Essentials](https://www.g2.com/products/mitratech-acuity-elm-essentials/reviews) - 4.0/5.0 (110 reviews)