G2

Rachel L.

Senior Development Officer

Small-Business (50 or fewer emp.)

5/12/2025

"Three years strong and love the growth of One Cause"

4.5/5

What do you like best about Bonterra OneCause?

We had been using a different software for years, and it was clunky and not user-friendly. After doing extensive research, I found that One Cause checked all the boxes for us. It’s easy to use on both the front end and the back end, which has made a noticeable difference in our day-to-day work. The price was on par with other similar software and, in some cases, much less. I’ve also found their customer support to be amazing—responsive, receptive, and genuinely helpful whenever we’ve needed it. I love the AI aspect when entering in donations for the the auctions. One Cause does not integrate with our CRM software, but the reports are easy enough to find the information we do need. All in all I think One Cause performs well for both the client and the staff. Review collected by and hosted on G2.com.

What do you dislike about Bonterra OneCause?

I don't love that it is not integrated with LGL. I also don't love that when entering in collected donations that are not in packages doesn'yt not have an organized system in place. Review collected by and hosted on G2.com.

What problems is Bonterra OneCause solving and how is that benefiting you?

The AI aspect of entering auction items was so helpful and sped up the processes of entering items. I did have a concern that the procurement verses lots was a little more difficult to organize but customer service said they would tell the software engineers to take that into consideration. Review collected by and hosted on G2.com.

Response from Sarah Sebastian of Bonterra OneCause

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Thank you for your review, Rachel! We're pleased to hear your first year with OneCause was a success, and we're thrilled your donors enjoyed the seamless registration, ticket purchasing, and bidding experience. We appreciate your insights about bidding visibility, and we’re glad our customer service team was able to address your concerns.

It’s great to know that the AI features helped speed up the auction item entry process. We’re excited for you to continue exploring the platform’s full capabilities for your next event. Thanks again for sharing your experience, and we look forward to supporting you in the future!