A major part of my role was in infrastructure change management and incident reporting. This product was a crucial piece of my workflow. By integrating it with zOS, we were able to track incidents more efficiently and we were able to respond to critical incidents at a faster pace. Setting up custom alerts and notifications for admins by integrating it with Outlook was also easy. Creating, managing, and searching for new changes within the change management console is quite easy, even novice users can get started with very little training. The product has incident management, change management, and service requests all in one place which makes it further easier to process tasks. We could connect stakeholders across the entire organization to manage changes and requests as it enables us to move tickets from one queue to another without much hassle. Review collected by and hosted on G2.com.