![Shishir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shishir K.")
SK

Shishir K.

Deputy Manager

Enterprise (\> 1000 emp.)

12/30/2021

"Good Ticket management Software"

4/5

What do you like best about BMC Helix Remedyforce?

I have been using BMC Remedyforce for tracking and reporting incident tickets from long time. The best part is that we don't need to switch between windows to update multiple tickets. It allows to open and track multiple tickets at same time. It also manages to integrate messaging via multiple channel like mail, skype etc. It make the work very productive. The only thing which i didn't like is that it has very outdated and slow UI. It feels like we are still working in Win XP era. Hope this will be resolved in future versions Review collected by and hosted on G2.com.

What do you dislike about BMC Helix Remedyforce?

The worst part is that the UI is very poor. Some time it gets stuck as well. There is a desparate need to move to modern UIand make this product stand out in front of competition Review collected by and hosted on G2.com.

What problems is BMC Helix Remedyforce solving and how is that benefiting you?

It helps in IT service management across the organization. Any member facing any IT related issue can raise ticket on this SW and it gets routed to right support engineer to solve it. The best part is that we can create multiple rules so we need to provide very minimum effort for allocation of ticket as it gets auto routed to right user. It provides overall view on how is the ticket progressing Review collected by and hosted on G2.com.

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 ![BMC Helix Remedyforce](https://play.vidyard.com/3hLNpQH3utSAptENifTdoZ.jpg "BMC Helix Remedyforce")

Rating Updated (1/11/2022)
Validated ReviewerIncentivizedSource: G2 invite

See what 46 reviewers think of BMC Helix Remedyforce

3.9 out of 5 · Verified reviews from real users

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