I have been using BMC Remedyforce for tracking and reporting incident tickets for a long time. The best part is that we don't need to switch between windows to update multiple tickets. It allows us to open and track multiple tickets at the same time. It also manages to integrate messaging via multiple channels like mail, Skype, etc. It makes the work very productive. The only thing I didn't like is that it has a very outdated and slow UI. It feels like we are still working in the Win XP era. Hope this will be resolved in future versions. Review collected by and hosted on G2.com.

The worst part is that the UI is very poor. Sometimes it gets stuck as well. There is a desperate need to move to a modern UI and make this product stand out in front of the competition. Review collected by and hosted on G2.com.