G2

Verified User in Sporting Goods

Mid-Market (51-1000 emp.)

10/19/2020

"Bloomreach is a great platform that brings good value"

5/5

What do you like best about Bloomreach?

What I like best about Bloomreach is the real-time event tracking, the user-friendly interface, and the helpful and friendly support team. I also love that Bloomreach is committed to constantly improving and that new features are always being introduced. Review collected by and hosted on G2.com.

What do you dislike about Bloomreach?

On occasion, I find that Bloomreach’s documentation may not be sufficient to supplement the features or complete the integration of a certain portion of the product. There are certain technical limitations that would take some considerable time to have been implemented. Review collected by and hosted on G2.com.

Recommendations to others considering Bloomreach:

I recommend that others be prepared with a detailed list of requirements and be ready to roll out the new email sender, as Bloomreach is integrated with the limited number of them (Mailgun, etc.). I also recommend purchasing the tech consulting hours during the implementation stage to avoid issues or to avoid falling into pitfalls. Review collected by and hosted on G2.com.

What problems is Bloomreach solving and how is that benefiting you?

We are solving a multitude of problems with Bloomreach. Omni-channel campaign management has become easy to implement and benefit from since we have started using Bloomreach. Showing banners on our website and in our mobile app has become much easier and it has also become easier to send browser/mobile push notifications if a user has left our platform recently. Bloomreach has assisted us in effectively sending emails and SMS messages and adding users to a retargeting campaign if they stopped engaging with previous messaging. A/B testing and customer data management is also made much easier now with Bloomreach. Having a 360-degree customer view is very valuable. Review collected by and hosted on G2.com.

Response from Ema Fajnorova of Bloomreach

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Thank you for sharing your positive experience with us and others.