Bloomfire is a centralized tool allowing for the storage of best practices, answers to everyday questions, and a great way to monitor contributor input so that you can be certain of data integrity. Bloomfire allows our service team to quickly answer customer questions and better service our financial professionals. The new KBH app is especially valuable for content curation and identifying duplicate on conflicting posts. Review collected by and hosted on G2.com.

Some of our back office associates and CSRs have a hard time finding the data or answers needed. Synapse does better when asked a question vs. a CSR typing in a phrase. There are times when two different people will ask the same question, but for some reason a different answer is generated. Review collected by and hosted on G2.com.