it's search engine acts as a virtual assistant that allows colleagues to ask natural language questions to find accurate answers quickly. it has our policies, training documents, sales documents and best practice stored in one place, meaning our staff can find exactly what they are looking for in seconds. It integrates with many of the tools we already use such as Slack, Microsoft Teams, Salesforce, Google Drive. Our team can find knowledge within their tools using single sign on. The customer success team are very responsive and helpful. They are particularity good during onboarding and when planning how our content will be structured. Review collected by and hosted on G2.com.

The platform works well when the content is well organized and kept up to date. If the ownership isn’t clear and there isn’t a governance system in place then this can cause the library to get messy and out of date. It can take some time to encourage the whole company to use this as their default source of knowledge. The general set up is straightforward but having everything set up properly with the right permissions, categories and integrations takes some planning. Whilst having an overview of the search results is great, sometimes we can struggle to find a very specific piece of data or slide within very deep attachments. Review collected by and hosted on G2.com.