--- title: Blackpoint Cyber Reviews meta_title: 'Blackpoint Cyber Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 258 reviews by the users' company size, role or industry to find out how Blackpoint Cyber works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 258 scale: '5' date_modified: '2026-07-17' parent_category: name: System Security url: https://www.g2.com/categories/system-security --- # Blackpoint Cyber Reviews **Vendor:** Blackpoint Cyber **Category:** [Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr) **Average Rating:** 4.7/5.0 **Total Reviews:** 258 ## About Blackpoint Cyber Blackpoint Cyber is the forerunner in the managed detection and response space, leveraging our proprietary ecosystem to help our partners fight back and win against cyberthreats. We have served the community since 2014 and proudly continue to safeguard businesses around the world. We believe that no one should go alone into the unfair fight. At Blackpoint, our team strives to provide unified, 24/7 detection to help you take out your adversaries before they can even see us coming. ## Blackpoint Cyber Pros & Cons **What users like:** - Users rave about the **excellent and fast customer support** from Blackpoint Cyber, ensuring peace of mind and security. (18 reviews) - Users value the **rapid threat detection and response** of Blackpoint Cyber, ensuring swift action against potential compromises. (17 reviews) - Users appreciate the **quick and easy deployment** of Blackpoint Cyber, highlighting seamless integration with M365. (14 reviews) - Users highlight the **quick and easy setup** of Blackpoint Cyber, making deployment a seamless experience. (13 reviews) - Users value the **continuous monitoring** capabilities of Blackpoint Cyber, ensuring swift detection and response to threats. (12 reviews) - Users value the **responsiveness and support** of the SOC team, praising their 24/7 protection and efficiency. (12 reviews) - Users value the **timely alerts** from Blackpoint Cyber, providing peace of mind and quick responses to threats. (11 reviews) - Users highlight the **ease of use** of Blackpoint Cyber, praising its intuitive software and seamless installation process. (10 reviews) - Users value the **seamless integrations** of Blackpoint Cyber, enhancing their cybersecurity experience with effortless deployment and management. (10 reviews) - Protection Efficiency (10 reviews) **What users dislike:** - Users experience **integration issues** with Blackpoint Cyber, finding it complex and lacking support for effective scaling. (5 reviews) - Users highlight **poor reporting** capabilities in Blackpoint Cyber, limiting comprehensive visibility across all clients and assets. (5 reviews) - Users find Blackpoint Cyber's services to be **expensive** , making it challenging for those seeking basic coverage. (4 reviews) - Users express concerns about **portal issues** , citing clunky navigation and a lack of comprehensive features. (4 reviews) - Users find the **difficult navigation** of Blackpoint Cyber frustrating, leading to confusion with settings and alerts. (3 reviews) - Inadequate Reporting (3 reviews) - Limited Features (3 reviews) - Limited Integration (3 reviews) - Missing Features (3 reviews) - Users note that while Blackpoint Cyber is effective, the **UI improvement** could enhance overall navigation and intuitiveness. (3 reviews) ## Blackpoint Cyber Reviews ### 1. Blackpoint Cyber: Exceptional 24/7 Monitoring with Simple Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Randal W. | Professional Speaker | Mastermind Facilitator | Business Coach | Podcast Host | Journalist, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Blackpoint Cyber?** I like the pedigree of Blackpoint Cyber. It's a strong company with a deep focus on cybersecurity. They've been constantly upgrading their offerings, especially now with CompassOne, which gives me more tools for roughly the same price. I can now add services like dark web monitoring and vulnerability scans twenty-four seven, and I could also add SIEMs, which is logging. All this helps me protect my clients better. I've noticed an increase in their response time as well. **What do you dislike about Blackpoint Cyber?** We are getting to a point where intrusions, especially on things like emails (e.g. Office 365), are happening very quickly. So we are looking for fast response times. They're already pretty fast, but with AI, it's gonna need to get faster. We'd like to be able to have some help with after an event happens maybe having SIEMs ingest logs from a Microsoft tenant for longer retention. **What problems is Blackpoint Cyber solving and how is that benefiting you?** I use Blackpoint Cyber for 24/7 client protection with AI and human engineers. It handles issues, even at odd hours, letting us manage problems like Office 365 lockouts. It boosts client protection with tools like CompassOne and improves response times. **Official Response from Larissa Pistan:** > Hi Randal We can’t thank you enough for the kind words about Blackpoint Cyber. Your review means a lot to us and lets us know we’re on the right track! Thanks again for the review and for being such a great partner. Blackpoint Cyber Team ### 2. Effortless Compliance and Reporting with Blackpoint **Rating:** 4.5/5.0 stars **Reviewed by:** Ian B. | Senior Infrastructure Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Blackpoint Cyber?** What I like best about Blackpoint is how much easier they make compliance and reporting. Generating audit-ready reports used to be a painful, time-consuming process for us, but Blackpoint’s platform does it in just a few clicks. Everything is automated, accurate, and hassle-free—it honestly saves my team hours every single month. **What do you dislike about Blackpoint Cyber?** One area for improvement is built-in regulatory reporting for the financial sector. We’re regulated under both NFA and FCA rules, and right now there aren’t native templates or automated reports for those frameworks. We have to export data and build the reports manually in Excel, which works but isn’t as seamless as the SOC 2/CMMC/HIPAA packages they already offer. Would love to see NFA and FCA reporting added to the platform. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Blackpoint solves two of our biggest headaches at once: staying truly secure and staying compliant without killing my team with manual work. Before Blackpoint, we were constantly worried about blind spots in detection and spending days or weeks pulling together audit reports for clients and regulators. Now we have 24/7 real MDR with a SOC that actually responds in minutes, plus one-click compliance reports (SOC 2, HIPAA, CMMC, etc.) that are always audit-ready. It keeps our clients’ environments secure and lets us compliant—basically lets a lean team punch way above our weight. ### 3. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Jared M. | System Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Blackpoint Cyber?** So bp is one of the clear leaders in mdr and soc and cloud response. Personally I like the noise and filter out what I don't need. I think integration is great with me and meraki etc. Deployment easy. And response time and ability to stop threats amazing as I've seen so many times. Support has always been responsive **What do you dislike about Blackpoint Cyber?** So, I'm not a huge fan of Compass One, their new portal. It's rollout was and is clunky. And although posture is cool and all, it's pretty much a method to upsell into more of their suite and their suite really isn't all that comprehensive. I wish it was. For example, I wish there was SAT and phishing sim. **What problems is Blackpoint Cyber solving and how is that benefiting you?** So, we can't have a 24/7 security team, we are too small. It's human element has been invaluable to our team and is probably our favorite part of our tech stack. ### 4. BlackPoint lets me sleep!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dave O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2021 **What do you like best about Blackpoint Cyber?** The abiltiy for them see and stop the spread of a bad guy is simply amazing. They have helped us idenifty a source of a virus point of entry as well. They are always there when you call them too... Each person I have talked in any area has been exteremtly helpful. They don't have the mind set that "this is not not job". When one person didn't have the answer, they got the answer and let me know without having to call them asking about it again. Totally followed through. and Jamie, well... she is just a rockstar.... **What do you dislike about Blackpoint Cyber?** Office 365 pricing requires the Snap Agent. Wish could have that as a stand alone product... Need more ganular control on the Admin portal. Need to be able to have a tech level see/add cleints without seeing costs. **Recommendations to others considering Blackpoint Cyber:** If your looking for a true "partner" then these guys will take you to the next level. They aren't a sign up and forget you type company. They check in with phone calls and video calls! I prefer those instead of email personally. So much gets lost in text. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Having the extra pair of eyes and the SOC acting as our a manned security guard 24/7 lets us know that our enviroments are being watched all the time, even when no one watching the screen phyically. Antivirus is not catching the tools that Hackers use, or... certain programs or proccess happening in the middle of the night, or when a cleint is closed. ### 5. Incredible Value and Feature-Rich Suite with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** James V. | CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Blackpoint Cyber?** All around incredible value. Their new CompassOne suite incorporates Asset Inventory, Tenant Admin, MDR, Application Control (similar to Threatlocker, but MUCH easier to implement), Vulnerability Management, a streamlined SIEM and a really nice Security Posture Rating system. On top of the product features, our team at Blackpoint is very responsive and great to work with as well. Finally, the MDR SOC works as intended when there is a threat detected. **What do you dislike about Blackpoint Cyber?** Can't say there are many things I can think of that I could dislike about Blackpoint. They may not have the name recognition of a Crowdstrike, but maybe that's a good thing. **What problems is Blackpoint Cyber solving and how is that benefiting you?** Every client has to have the BP client on their machines. It's not up for discussion. The threat landscape is so profound at the SMB level that we require our clients to have multiple layers of threat protection. ### 6. A Great Cost-Effective Cybersecurity Detection and Mitigation Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Donald H. | President/CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2026 **What do you like best about Blackpoint Cyber?** The value is excellent; you get so much for only $11/month/user. **What do you dislike about Blackpoint Cyber?** It isn’t easy to understand without training. A regular, free, instructor-led course that covers basic best practices, proper configuration, escalation, and documentation would help a lot. **What problems is Blackpoint Cyber solving and how is that benefiting you?** They provide 24/7/365 monitoring of my client’s network, with SOC remediation available if there’s an attack or even suspicion of a potential breach. ### 7. Great peace of mind **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch C. | Help Desk Technician, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Blackpoint Cyber?** I don't have to worry or stress about attacks for our clients. After it gets setup any alert that happens, We get an email and phone call and know we are secure. It is really easy to connect to office 365 as well. Its still Amazing Service and the Support is very friendly! **What do you dislike about Blackpoint Cyber?** They send a ton of email alerts, which can be a headache to clean up but I would rather have 30 false positive emails than 1 breach event. **What problems is Blackpoint Cyber solving and how is that benefiting you?** They are our MDR and we work with them a lot to keep our clients secure. They also monitor our computers and emails in our offices and keep us secure from attacks as well. ### 8. Reliable Security and Stellar Support, All in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** eric m. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Blackpoint Cyber?** Blackpoint has it together when compared to the rest of my stack. On time reporting, good customer service, active alerts by email, not a lot of fuss. I also like the MDR page by clicking on the MDR link from the Blackpoint dashboard and the fact that they contact us about the quarantine/removal of a baddy AFTER they have already taken care of it. **What do you dislike about Blackpoint Cyber?** I think that Blackpoint is a must have in my stack. What I would really like to see is an RMM by these guys. I would love to ditch Pulseway and Webroot and keep more of the procedural stuff all under one nice app. Constantly bouncing from app to app becomes tedious when the apps are constantly logging me out. I spend much time logging in, then 2FA, just to get to an app to do some tiny task. It is like work getting in the way of work to be done. Does that make sense? A "One-App to Rule Them All" kind of thing would be nice. **What problems is Blackpoint Cyber solving and how is that benefiting you?** The silence is overwhelming! A baddie arrives, Blackpoint handles it. Can you imagine having to monitor all these networks 24/7? We would never get any sleep. Blackpoint is there and they do a great job allowing me to get my beauty sleep at night. ### 9. Timing is critical with potential compromise. Blackpoint's MDR Service response is second to none. **Rating:** 5.0/5.0 stars **Reviewed by:** Ty R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about Blackpoint Cyber?** The peace of mind knowing that a reputable team of security professionals are helping to keep our MSP and our clients protected **What do you dislike about Blackpoint Cyber?** The only negative thing I can think of (and it's minor), is the recent change in support systems and needing to learn how to get to the right place to get the faster response to a newly opened request (I've never had issues when calling in a request via phone). **What problems is Blackpoint Cyber solving and how is that benefiting you?** Providing Managed Detection and Response for our internal team and the majority of the clients we support. This has given us peace of mind knowing that a hyper responsive team is ready to jump in at the first sign of compomise. ### 10. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Blackpoint Cyber?** The SNAP-Defense platform provides excellent visibility, but the real value is the human element. Their SOC response times are really fast, often isolating a compromised host within minutes of detection. The Cloud Response for M365 and Google Workspace is a game-changer, catching BEC (Business Email Compromise) attempts that standard filters miss. I also appreciate that they don't just alert; they remediate. They've already proven their worth to our clients a few times! The support has been top tier. Every time we've had to reach out and chat, they go the extra few miles. We very much appreciate that. **What do you dislike about Blackpoint Cyber?** While not a dislike, but something I know they are working on, is the enhancement of Cloud Response. The further integration with cloud environments like Azure will provide even more benefits to providers. **What problems is Blackpoint Cyber solving and how is that benefiting you?** It solves the "24/7" problem for our MSP. We cannot staff a Level 3 security analyst overnight, and Blackpoint fills that gap perfectly. They have saved us and our clients from headaches a few times this year alone by preventing a bad situation. ## Blackpoint Cyber Discussions - [Is Blackpoint cyber a SIEM?](https://www.g2.com/discussions/is-blackpoint-cyber-a-siem) - 4 comments - [What is blackpoint software?](https://www.g2.com/discussions/what-is-blackpoint-software) - 3 comments - [View Blackpoint Cyber pricing details and edition comparison](https://www.g2.com/products/blackpoint-cyber/reviews/blackpoint-cyber-review-4740764?section=pricing&secure%5Bexpires_at%5D=2026-07-19+11%3A56%3A00+-0500&secure%5Bsession_id%5D=9ac19d9e-946f-41ea-8182-8b8c4e65fd81&secure%5Btoken%5D=63baadfc2b638b6e9533a83f8540909560cf8ad6638e7fd9fb1889a1d8bc5a4b&format=llm_user) ## Blackpoint Cyber Integrations - [Cisco Meraki](https://www.g2.com/products/cisco-meraki/reviews) - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) - [FortiGate-VM NGFW](https://www.g2.com/products/fortigate-vm-ngfw/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Endpoint](https://www.g2.com/products/microsoft-defender-for-endpoint/reviews) - [Microsoft Defender for Office 365](https://www.g2.com/products/microsoft-microsoft-defender-for-office-365/reviews) - [Pulseway](https://www.g2.com/products/pulseway/reviews) - [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) ## Blackpoint Cyber Features **Platform Features** - 24/7 support - Proactive report alerts - Application control - Proactive threat hunting - Rapid response time - Customizeable reports - Managed Services **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Automation Capabilities** - Automated remediation - Automated investigation - AI Agents **Security** - Data Security - Data loss Prevention - Security Auditing **Identity** - SSO - Governance - User Analytics **Agentic AI - Cloud Detection and Response (CDR)** - Autonomous Task Execution - Proactive Assistance - Decision Making **Services - Cloud Detection and Response (CDR) ** - Managed Services ## Top Blackpoint Cyber Alternatives - [Arctic Wolf](https://www.g2.com/products/arctic-wolf/reviews) - 4.7/5.0 (276 reviews) - [Huntress Managed EDR](https://www.g2.com/products/huntress-managed-edr/reviews) - 4.8/5.0 (886 reviews) - [Sophos MDR](https://www.g2.com/products/sophos-mdr/reviews) - 4.7/5.0 (499 reviews)