G2

Verified User in Higher Education

Enterprise (> 1000 emp.)

6/1/2026

"Blackboard Ultra: more intuitive workflows and constant technical support"

5/5

What do you like best about Blackboard?

After three and a half years of using it as a platform administrator and after following the transition to Ultra, I can say that today Blackboard is an LMS that keeps up with the times and is equipped with all the necessary features. With the new interface, workflows have become much more intuitive, and this is reflected in a reduced need for support from us towards students and teachers. I also appreciate the incredible effort made by Blackboard over the years in addressing the platform transition and the constant technical support. I greatly appreciate the fact that new features are introduced on the platform based on user requests, which can be voted on a specially created portal. Review collected by and hosted on G2.com.

What do you dislike about Blackboard?

I don't like that some features, such as the portfolio and the course catalog, have become paid. Moreover, the portfolio is not even available in Italy. Additionally, Blackboard Illuminate, which provides analytical data related to courses to teachers and students, is not very useful in the standard license. Review collected by and hosted on G2.com.

What problems is Blackboard solving and how is that benefiting you?

With the transition to Ultra, platform performance issues have been corrected and resolved, and all the main LTI integrations we use are perfectly functioning and integrated with the course menus. The AI-related features are constantly in development, and new functionalities are added periodically. Review collected by and hosted on G2.com.