G2

Ashley M.

Senior Business Analyst

Mid-Market (51-1000 emp.)

7/31/2018

"I use Blackbaud CRM for donor and alumni record management"

4/5

What do you like best about Blackbaud Enterprise Fundraising CRM?

My favorite thing about Blackbaud CRM is the side panel where it keeps my history. Often I switch between constituents to learn more about them and easy to go back and forth when I have history right there. Review collected by and hosted on G2.com.

What do you dislike about Blackbaud Enterprise Fundraising CRM?

As someone who uses this for my specific college, I get frustrated with the Education tab. I can make the Education stay on my main screen, however, I cannot see the actual degree name of the person I'm looking at. When I'm trying to determine whether this person is an alumnus from my department, it would be great to see that at first glance instead of having to fish for it every time I bring up a record. Review collected by and hosted on G2.com.

Recommendations to others considering Blackbaud Enterprise Fundraising CRM:

It's a great CRM system for robust records. You are able to store so much information about any one constituent or group. Blackbaud CRM categorizes the information so it's easy to find what you're looking for without scrolling and clicking for hours. Review collected by and hosted on G2.com.

What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?

Currently, the biggest business problem I'm solving with Blackbaud CRM is the ability to do a "fuzzy search". Our previous system did not allow this and it was difficult to identify an alumnus if they were going by a nick name or if they'd been married and didn't include their maiden name. Blackbaud CRM has allowed us to track these folks down and ensure their records are updated as we receive new information. Sometimes, the best way to locate someone is a first name and a city, and Blackbaud CRM has allowed us the ability to do this. Review collected by and hosted on G2.com.