--- title: Blackbaud Enterprise Fundraising CRM Reviews meta_title: 'Blackbaud Enterprise Fundraising CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 44 reviews by the users' company size, role or industry to find out how Blackbaud Enterprise Fundraising CRM works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 44 scale: '5' date_modified: '2026-07-21' parent_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- # Blackbaud Enterprise Fundraising CRM Reviews **Vendor:** Blackbaud **Category:** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Average Rating:** 3.4/5.0 **Total Reviews:** 44 ## About Blackbaud Enterprise Fundraising CRM Blackbaud Enterprise Fundraising CRM is a purpose-built cloud solution designed to help enterprise nonprofit, healthcare, and higher education organizations increase fundraising performance with greater precision and efficiency. By unifying complex constituent data with embedded analytics and emerging AI capabilities, the platform enables teams to identify high-value opportunities, prioritize engagement, and act on insights faster. Integrated intelligence— including AI-powered summaries, recommendations, and data-driven segmentation—helps fundraisers personalize outreach at scale, strengthen donor relationships, and accelerate pipeline growth, while maintaining the security, flexibility, and control required for large, mission-critical operations. ## Blackbaud Enterprise Fundraising CRM Pros & Cons **What users like:** - Users value the **extensive integrations** in Blackbaud CRM, enabling high customization and enhanced functionality for large nonprofits. (2 reviews) - Users value the **comprehensive tools** offered by Blackbaud Enterprise Fundraising CRM, enhancing capabilities through product integration. (1 reviews) - Users value the **customization capabilities** of Blackbaud CRM, enhancing functionality for large nonprofit organizations. (1 reviews) - Users value the **extensive customizability** of Blackbaud CRM, enabling tailored solutions for large nonprofit needs. (1 reviews) - Users praise the **extensive customization** options in Blackbaud Enterprise Fundraising CRM, enhancing functionality for large nonprofits. (1 reviews) - Users value the **easy integrations** of Blackbaud Enterprise Fundraising CRM, facilitating customizations and enhancing functionality. (1 reviews) - Software Tools (1 reviews) **What users dislike:** - Users find Blackbaud Enterprise Fundraising CRM to be **excessively overpriced** , especially given its outdated features and poor support. (2 reviews) - Users find the **clunky interface** of Blackbaud eTapestry frustrating, making basic tasks unnecessarily complicated and time-consuming. (1 reviews) - Users find the **complexity of implementation** challenging, especially without sufficient budget or team support during transition. (1 reviews) - Users find the **data migration process challenging** , especially without substantial budget or resources for a smooth transition. (1 reviews) - Users find the **difficult setup** process frustrating, particularly with ongoing challenges post-transition requiring substantial resources. (1 reviews) - Editing Limitations (1 reviews) - Excessive Fees (1 reviews) - High Fees (1 reviews) - Limitations (1 reviews) - Limited Features (1 reviews) ## Blackbaud Enterprise Fundraising CRM Reviews ### 1. Blackbaud eTapestry – 12+ Years of Disappointment **Rating:** 0.0/5.0 stars **Reviewed by:** Rhonda W. | Founder CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I did not like any part of my experience with Blackbaud eTapestry. From start to finish, the software was clunky, outdated, and frustrating to use, making even simple tasks unnecessarily difficult. The cost is outrageously high for what you get, and the customer service was consistently unhelpful and dismissive. After years of dealing with constant issues, inefficiencies, and a complete lack of value, I can honestly say this has been one of the worst software experiences I’ve ever had. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** fter more than 12 years of dealing with Blackbaud eTapestry, I can say without hesitation that it has been one of the most frustrating, overpriced, and disappointing business relationships I’ve ever experienced. The cost is absolutely outrageous for what you get—especially considering how outdated and clunky the system feels compared to modern alternatives. For the price they charge, you would expect a product that is intuitive, efficient, and backed by a team that cares. Unfortunately, eTapestry is none of these things. The platform itself is cumbersome, slow, and riddled with inefficiencies that make even the simplest tasks unnecessarily time-consuming. Instead of helping streamline our operations, it has often felt like eTapestry adds extra work at every step. Features that should be basic or included require costly add-ons or complicated workarounds. Customer service is where the experience really goes from bad to appalling. Reaching support feels like an ordeal, and when you finally get someone, the answers are often dismissive, unhelpful, or leave you with even more questions. There is little sense of urgency, and it’s clear the focus is on upselling rather than solving problems for their long-term customers. Staying with eTapestry for over a decade wasn’t out of loyalty—it was because switching systems is a major undertaking for a nonprofit. But in hindsight, the years of frustration, wasted time, and excessive costs were simply not worth it. I would urge any organization considering eTapestry to look elsewhere. There are far better, more affordable, and more user-friendly CRM solutions on the market that will value your business and actually deliver what they promise. If I could give them zero stars, I would. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** None. Blackbaud CRM is solving zero problems for us and providing no real benefit whatsoever. After years of use, it has only added complexity, wasted time, and drained resources. Every promised “solution” has turned into another obstacle, and there is nothing about this software that has improved our processes or delivered measurable value. The only consistent outcome has been frustration. ### 2. Everything in One Place with an Easy, Better-Than-SalesForce Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I liked that everything was in one place and you could easily phone phone number, address and contact restrictions. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** I thought it was much easier to use than SalesForce. I guess the only problem is that it is harder to link other software to it like GiveCampus for a seamless integration, or to take payments, however I though the interface and reporting was better than others. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** The reporting was super easy and I could subscribe to reports daily or weekly, and when there was no new information it would not send me a report which I really liked. ### 3. Blackbaud CRM Transition **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I think BBCRM has a lot of great tools to use and a lot more capabilities if you use more than one of their products together as in integration. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** The tools aren't as helpful if you don't use all of the products and transition is messy unless you had a large buget/team to handle it. The implementation was difficult and still happening years after the transition. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** BBCRM ='s CRM feature that our IT team has built in helps us manage our constituents, giving, events, etc for the university. ### 4. Robust and customizable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud CRM is extremely robust for large nonprofits. Our staff of 90 is in the system daily. With the SDK and integrations, the sky is really the limit as far as customization and making the product work for our system. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Coming from Raiser's Edge, there are a few shocking limitations especially in query. Be sure to ask to demo query and export to ensure you can get the data you're used to. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Blackbaud CRM is our sole donor and gift database. ### 5. Small Organizations Stay Away!! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Blackbaud Enterprise Fundraising CRM?** The best part was the ability to create recurring entries. That is, until it was taken away with the switch to web only use. With over 200 recurring entries every month, it's a drain on my time and energy. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Customer support is the WORST. They must hire random people off the street. In three years, I think I talked to one person who knew anything about accounting. And don't get me started on pricing - a 25% increase after the initial contract, which was supposed to convert to an annual fee, but they are claiming it's a 3-year. Nobody in my organization signed a three-year contract. Not when their software is NOT the best for small organizations. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** This was supposed to be a replacement for Quickbooks and it is not. The market to small organizations, but the implementation process takes months, as does the training, and the cost is unbelievably high. We run on a tight budget so if money is a concern, look elsewhere. There wasn't really anything beneficial, as I suddenly had to take extra steps for simple transactions. I became farther and farther behind until we left. ### 6. Heading into Post-conversion **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Blackbaud Enterprise Fundraising CRM?** The thing I like best about using BBCRM is that we are able to provide our users with access to a Business Glossary and Documentation Library. The access to these custom listbuilders allows our users groups to self-serve and train themselves on the different functional areas of CRM. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** Inconsistency with customer service. There can be a miscommunication in troubleshooting tickets that can cause delays and additional recurring credit card charges for our donors (as an example.) Our CFO has been awaiting a meeting with Blackbaud to discuss these occurances and has not had a response weeks after the event. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** BBCRM has allowed us to move away from having so many customizations. The introduction of SKY API has allowed us to make quick connections with other vendors and integrate seamlessly into CRM. ### 7. Blackbaud CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Blackbaud Enterprise Fundraising CRM?** I find the ease of customer support access very helpful when using Blackbaud. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** I find the reporting features to be somewhat cumbersome when pulling fundraising reports for our organization. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Blackbaud helps us store and track all of our donor information for institutional and individual donors. ### 8. Effective but Cumbersome **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Blackbaud Enterprise Fundraising CRM?** How easily it can integrate with other products. The CRM Cloud Portal has been very useful for our developers, making creating Blackbaud customizations much easier. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** The conversion process was incredibly hard. Customer Support can be hit or miss, where you can get a great customer service representative, but if you get a bad one it can be days of being ignored. User training can be difficult as technologically challenged users have a harder tiime learning the system. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** It helped our organization moved away from too many customizations which made it hard to standardize across our departments. ### 9. Terrible experience **Rating:** 0.0/5.0 stars **Reviewed by:** Laura S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Blackbaud Enterprise Fundraising CRM?** Blackbaud has a good sales pitch until you start using the software and everything beyond that is terrible. Support and customer service is awful. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** A CRM is only as good as the data it holds and to delete outdated and irrelevant records is archaic and very time-consuming, designed to require the user to page overage rates with penalties. Terrible option for a non-profit. Training is also awful for an organization that relies on volunteers for support. Customer service and 99% of all communications with Blackbaud have been very negative. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** We engaged them to replace a small CRM with a focus on non-profit growth, but they have done nothing but create headaches and waste our time. Very deceptive model on how contracts renew. ### 10. Business Analyst **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Blackbaud Enterprise Fundraising CRM?** The Data that is stored in the system and the ability to obtain the informaiton is fairly easy. **What do you dislike about Blackbaud Enterprise Fundraising CRM?** There is so much to learn! I've only been in the position for 5 months. **What problems is Blackbaud Enterprise Fundraising CRM solving and how is that benefiting you?** Blackbaud CRM has solved several problems in the past few months. ## Blackbaud Enterprise Fundraising CRM Discussions - [What is Blackbaud CRM used for?](https://www.g2.com/discussions/what-is-blackbaud-crm-used-for) - [What is the main function of a CRM system?](https://www.g2.com/discussions/what-is-the-main-function-of-a-crm-system) - [Is Raiser's Edge a CRM?](https://www.g2.com/discussions/is-raiser-s-edge-a-crm) - [What are the features of CRM software?](https://www.g2.com/discussions/blackbaud-crm-what-are-the-features-of-crm-software) - [What is Blackbaud CRM?](https://www.g2.com/discussions/what-is-blackbaud-crm) - [View Blackbaud Enterprise Fundraising CRM pricing details and edition comparison](https://www.g2.com/products/blackbaud-enterprise-fundraising-crm/reviews/blackbaud-enterprise-fundraising-crm-review-6524136?section=pricing&secure%5Bexpires_at%5D=2026-07-23+00%3A41%3A48+-0500&secure%5Bsession_id%5D=0e8eec05-671b-4b91-9205-b02605c41a17&secure%5Btoken%5D=dc3f98fb28ebee883e0bf105983678485b059218ea0713939137ae43584c4cfc&format=llm_user) ## Blackbaud Enterprise Fundraising CRM Integrations - [Double the Donation](https://www.g2.com/products/double-the-donation/reviews) - [Encompass](https://www.g2.com/products/encoura-encompass/reviews) - [GiveCampus](https://www.g2.com/products/givecampus/reviews) ## Blackbaud Enterprise Fundraising CRM Features **Administration** - Reporting - Interaction Tracking - Automation - Donor Profiles **Constituent Management** - Constituent Profiles - Online Portal - Donor Communications **Fundraising** - Campaign Management - Online Donation Portal - Event Planning - Recurring Donations - Peer-to-peer Fundraising - Mobile Capabilities **Marketing Automation** - Email Marketing - Lead Management - Campaign Management - Marketing ROI Analytics **Marketing** - Email Marketing - Direct Mail Tools **Workflow Automation** - Donor Prospecting - Data Entry - Task Delegation **Reporting & Analytics** - Reporting - Dashboards - Automated Reports **Integrations** - Accounting - Fundraising - Grant Management **Agentic AI - Nonprofit CRM** - Autonomous Task Execution - Cross-system Integration ## Top Blackbaud Enterprise Fundraising CRM Alternatives - [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) - 4.1/5.0 (82 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) - 4.6/5.0 (898 reviews) - [Neon CRM](https://www.g2.com/products/neon-one-llc-neon-crm/reviews) - 4.2/5.0 (428 reviews)