Birdie allows the customer to easily articulate what's going wrong by allowing them to record a short clip of the issue they experienced. It then directly goes to our support team where they can view what's really going on. Integrating Birdie with Intercom was seamless and quick. Our support team uses Birdie every day and we've gotten great feedback from our users who have used Birdie too. Review collected by and hosted on G2.com.

There are no downsides to using Birdie - this application was created for a specific purpose and it excels in that. Review collected by and hosted on G2.com.