# BIGContacts Reviews **Vendor:** BigContacts **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.5/5.0 **Total Reviews:** 77 ## About BIGContacts BIGContacts CRM offers an integrated Contact Management and Email Marketing Solution for Small Business. We give you the tools you need to capture more leads, convert more sales and retain more customers. We're unlocking the potential of every small business with an affordable and easy-to-use solution. Plans starting at only $5 per user - per month! ## BIGContacts Reviews ### 1. CRM with great automation capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about BIGContacts?** Automated workflows with recurring task with highly beneficial. We can define triggers for automated actions. It is also possible to set reminders for specific task and deliver them to the people involved. **What do you dislike about BIGContacts?** We can not perform a search for stored templates to locate the right template and have to scroll through the list. **What problems is BIGContacts solving and how is that benefiting you?** A lot of time for our team has been freed up since we switched to BIGContacts. Instead of performing repetitive admin tasks manually, we let the system take care of them for us. All the contact records are automatically updated, and changes are logged instantly. This not only saves time for us but also enhances business efficiency. ### 2. BIGContacts offers the best pipeline management functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Prem P. | Freelance Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 15, 2022 **What do you like best about BIGContacts?** BIGContacts helps us manage our sales opportunities using a visual pipeline. We can add custom stages to this pipeline and move the opportunities with a simple drag-and-drop interface. Sales reps can use this tool to set up alerts to engage with prospects and customers at the most appropriate time. The CRM application also helps us track sales performance with insightful reporting and analytics. **What do you dislike about BIGContacts?** While it is possible to score and segment leads manually, there is no in-built feature for doing the same. **What problems is BIGContacts solving and how is that benefiting you?** BIGContacts has helped our sales representatives be more efficient by providing them with a consolidated view of all customer data in one place. They can access this information remotely on any mobile device. This makes it easier to log sales activities directly from the field and keep contact records well-updated. ### 3. Sales pipeline management is a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Sara A. | Outreach Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2022 **What do you like best about BIGContacts?** BigContacts offers a visual sales pipeline that gives a quick peek into all contacts and their respective stages in the sales cycle, along with other important information. The best part is we can also drag and drop deals to build a custom pipeline that is in sync with the sales cycle. **What do you dislike about BIGContacts?** The tool can have more direct integrations with email marketing and social media platforms. **What problems is BIGContacts solving and how is that benefiting you?** BigContacts has been instrumental in bringing our sales process on track. Unlike before when agents worked in their separate space and no one had the tiniest idea on the overall progress, things have now changed for the better. With the tool’s centralized pipeline, it’s easy to keep a close watch on deals and their progress, as well as the team’s performance. ### 4. The sales figure is growing beyond our expectations **Rating:** 4.5/5.0 stars **Reviewed by:** Ritik P. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about BIGContacts?** BigContacts is one of the best tools we have used that has helped us grow our sales figure to a great extent. We particularly loved the centralized system of managing opportunities, tracking pipeline, and all customer communications. In addition to this, the tool’s automation are a huge help in ensuring timely follow-ups. **What do you dislike about BIGContacts?** It would be great if BigContacts comes up with a system to deduplicate records. **What problems is BIGContacts solving and how is that benefiting you?** BigContacts is helping us grow our sales. Being a startup, improving sales is a constant concern. We started with nothing and today we can proudly say that our sales figure is on a rising spree, and a major part of the credit goes to BigContacts, for helping our sales staff close high-value deals faster. ### 5. It's the most customizable CRM I've seen **Rating:** 5.0/5.0 stars **Reviewed by:** kanhaiya k. | Search Engine Optimization Executive at SEO India Experts, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about BIGContacts?** It is easy to customize the data fields, making contact management more efficient. Additionally, you can customize the sales pipeline by adding or removing stages. One of the best features of BIGContacts is remote access to data. **What do you dislike about BIGContacts?** It would help if the custom fields feature is added to the Webforms as well. **What problems is BIGContacts solving and how is that benefiting you?** We have transformed the way we track leads with BIGContacts. Since we have the necessary information at our disposal, our customer interactions have become much more personalized. Also, we use BIGContacts to schedule calls or appointments, saving time for our sales representatives. ### 6. Great for task management **Rating:** 4.5/5.0 stars **Reviewed by:** Dwayne C. | Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about BIGContacts?** Bulk actions for tasks on the calendar and list view is one of the best features of this CRM. We don’t have to make changes to every task manually, which saves a lot of time. Additionally, custom reminders help us connect with our clients at the right time. **What do you dislike about BIGContacts?** Some speed lag issues occur at times, but there have been significant improvements recently. **Recommendations to others considering BIGContacts:** bigcontact is very amazing software their customer support are very impressive **What problems is BIGContacts solving and how is that benefiting you?** Our team has been able to stay on top of all tasks and client communications with BIGContacts. It is easy to schedule and log meetings with this CRM. The team and individual calendar views make task tracking easier. Furthermore, BIGContacts has an excellent reporting module, which provides better visibility into our business processes and team performance. ### 7. Contact management is a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about BIGContacts?** BigContacts is a simple tool that has streamlined contact management for our sales team. For a long time, our sales staff have been struggling with managing data in spreadsheets, Google Drive, and emails. With this tool, we have been able to steer our way out of the chaos and bring more clarity to our sales process. **What do you dislike about BIGContacts?** We have just started using the tool, so it’s too early to identify the negatives. **What problems is BIGContacts solving and how is that benefiting you?** With BigContacts, we are trying to give our sales process a makeover. Our sales team is now able to manage opportunities and keep a firm track of how fast they are going down the sales funnel. This has been a great help for our sales staff in closing high-value deals and contributing to our company’s revenue. ### 8. Simple & Affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Neha B. | Digital marketing - SEO Executive , Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about BIGContacts?** BIGContacts is one of the simplest tools we have used so far. No prior coding experience or technical skills required. **What do you dislike about BIGContacts?** If I be honest, there is nothing that the software lacks in, except some features like lead scoring that can be added for a better user experience. **What problems is BIGContacts solving and how is that benefiting you?** We are happy to have deployed this tool for our sales and marketing teams. Since its implementation, we have witnessed a significant improvement in our sales process and outreach efforts. Conversions have increased and customer relationships are getting stronger. ### 9. Easy to implement & maintain **Rating:** 5.0/5.0 stars **Reviewed by:** Sugandh S. | Marketing Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about BIGContacts?** BIGContacts was easy to set up. The onboarding assistance offered by the support team helped us significantly. Maintenance of the CRM tool is uncomplicated and quick as well. We can easily pull the necessary information from the CRM system using the reporting module, which helps us make better business decisions. **What do you dislike about BIGContacts?** Searching for specific contact records can be made more intuitive and easier. Currently, you must enter the exact search query to get the results. **What problems is BIGContacts solving and how is that benefiting you?** Unlike other CRM tools we have previously used, BIGContacts is pretty straightforward and intuitive. The pricing is quite affordable too. Integrations such as Mailchimp and Quickbooks work quite well. ### 10. Great for internal team collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about BIGContacts?** BIGContacts’ internal collaboration features are amazing. Teams from different departments can access contact records, previous communication, and the smallest of details about leads on a single platform. They can also share files with each other and stay on the same page with instant alerts and notifications. **What do you dislike about BIGContacts?** We would love to see an improved version of the tool’s mobile app. **What problems is BIGContacts solving and how is that benefiting you?** BIGContacts has significantly streamlined the sales process. Our teams do not have to switch screens or contexts while dealing with prospects. They can collaborate with each other and deliver consistent experiences to prospects at all levels of the sales cycle. ### 11. Highly customizable & secure CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Rakesh K. | SEO Outreach Specialist at, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about BIGContacts?** We can easily add custom data fields, take notes, add files, and include tags that enrich contact profiles. It is also easy to limit user access with custom roles and permissions. Since the tool is GDPR compliant, we do not have to worry about data security and confidentiality. **What do you dislike about BIGContacts?** The mobile version of the CRM could have a better interface. **What problems is BIGContacts solving and how is that benefiting you?** The tool’s customizability has come in handy to adapt it according to our needs. We use it to track the social media activity of our clients and engage with them more effectively. ### 12. CRM with effective customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2021 **What do you like best about BIGContacts?** The support team is responsive and efficient. They promptly address queries and provide satisfactory responses. BIGContacts helps us personalize emails for prospects based on where they stand in the buyer’s journey. The competitive pricing of the tool is an added benefit. **What do you dislike about BIGContacts?** Some integrations are not fully functional and only offer a limited range of features. **What problems is BIGContacts solving and how is that benefiting you?** BIGContacts offers an exceptional quality of customer service. All our queries so far have been answered within a 24-hour time frame. The CRM tool has helped us ensure that no opportunity is missed out on. It effectively organizes all quality leads and helps store data in custom fields. All in all, it has been a valuable addition to our business and has helped our sales team significantly. ### 13. CRM with reliable customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Mukund M. | Sr. SEO Exe, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2021 **What do you like best about BIGContacts?** The customer support team is quite prompt in answering queries. It was easy to set up BIGContacts with its extensive knowledge base and helpdesk support. I find the tool’s pricing to be quite affordable too. **What do you dislike about BIGContacts?** Some integrations have limited functionality. I would like to see more direct integrations in the future. **What problems is BIGContacts solving and how is that benefiting you?** BIGContacts helps me keep track of all pending tasks with ease. I can prioritize tasks and set reminders using this CRM system. Additionally, it makes it easy for me to collaborate with other team members. ### 14. Effective CRM For Keeping Contacts Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about BIGContacts?** BIGContacts has proven to be a powerful contact management solution for our business. With a detailed view of contact history, pending tasks, notes, files, etc., in one place, we can connect with our customers more effectively. The bulk actions save a lot of our time. **What do you dislike about BIGContacts?** The search feature could be more advanced since looking up specific contacts gets challenging at times. **What problems is BIGContacts solving and how is that benefiting you?** The tool has helped our company retain more customers. The remote access to data makes it easy for everyone in our team to stay connected and updated. ### 15. bigcontacts - its not bad **Rating:** 4.0/5.0 stars **Reviewed by:** Mark F. | VP Sales, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2015 **What do you like best about BIGContacts?** easy access from anywhere. i can use it on the fly from my mobile devices. **What do you dislike about BIGContacts?** some of the settings aren't intuitive. sometimes slow. that might be more about connectivity. **Recommendations to others considering BIGContacts:** i say use bigcontacts - its good. **What problems is BIGContacts solving and how is that benefiting you?** great to see notes and keep records of all my contacts ### 16. Great reporting capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2021 **What do you like best about BIGContacts?** The reporting module with pre-built templates and custom filters helps us keep track of all our business activities. We also like that it’s easy to save these reports, so we do not have to go through the creation process every time to access the reports. **What do you dislike about BIGContacts?** The mobile version of the app is currently not as functional as the desktop version. **What problems is BIGContacts solving and how is that benefiting you?** We have been able to achieve better efficiency and productivity with BIGContacts. All our leads get captured from web forms and stored in the CRM system, which helps us stay organized. Our executives use the pipeline to track the movement of these leads toward conversion. Overall, our sales numbers have seen a spike since we adopted BIGContacts. ### 17. Great for capturing and nurturing quality leads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about BIGContacts?** The webforms for lead capturing work well. The email and letter templates provided by BIGContacts save a huge chunk of our time. Email and skype integrations help connect with customers at the right time. Overall performance of the tool is satisfactory. **What do you dislike about BIGContacts?** Some API integrations only offer limited functionality. I hope they continue to integrate more business tools with time. **What problems is BIGContacts solving and how is that benefiting you?** It has also made managing and contacting leads much more efficient. ### 18. It is robust, easy to use and has the best support **Rating:** 4.5/5.0 stars **Reviewed by:** Melanie P. | Manager/management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2020 **What do you like best about BIGContacts?** BigContacts seems to be the best way to extract data, contact information has all the addresses, tasks and notes in one place, making it easier for everyone to keep track of what is going on with each company . I really like it since I can add custom fields to contacts as a favorite product and even run a search for that field, alerts are very helpful since I don't always go to the website every day so I will know if I have a task if I get a email. I could go for marketing but I'm small enough to do personal emails. **What do you dislike about BIGContacts?** When I sign up I can send thank you cards and follow-up emails, but I had to sign up for a vertical response so I have to enter contact information twice to do all of that, I have asked for technical assistance on integration but after several emails, I have never received a direct response just that they are working with a provider. **Recommendations to others considering BIGContacts:** We recommend it thanks to its excellent ability to enter information from social networks, the ability to see the daily, weekly and monthly calendar of your entire team. Basic or personalized reports, it is much better than other management companies that I have used, the price is reasonable but some aspects really need a lot of improvements. **What problems is BIGContacts solving and how is that benefiting you?** It helps us look like a great company with recurring task lists, bulk emails, and email storage. Have a place for customer information whether it's a full or pending sale, billing or maintenance issues, and scheduling tasks. Historical data on the consumption of communications, be it phone calls, faxes, meetings, and attachments, including the direct marketing of this type of offer promotion plan for all or some clients. ### 19. GREAT CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2020 **What do you like best about BIGContacts?** Offers so many features for a small cost **What do you dislike about BIGContacts?** It would be nice to scroll through contacts with an arrow while making phone calls, similar to ACT **Recommendations to others considering BIGContacts:** You'll love the program. **What problems is BIGContacts solving and how is that benefiting you?** I can keep all my contacts and sales in one place ### 20. Any business operator will benefit from the BigContacts CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie W. | Small Business Consultant, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** Web based means my data is available from any internet connected device. Great help and technical support when required. **What do you dislike about BIGContacts?** There is a limit to how much the appearance can be customised but that's not a deal breaker for me. **Recommendations to others considering BIGContacts:** Take the free trial - what have you got to lose? Be prepared to do some work on any CRM you implement - it will only work for you if you use it and have the whole team on board! **What problems is BIGContacts solving and how is that benefiting you?** I run a small automotive recruitment business in Melbourne Australia and have used local databases for many years. In this industry you need to keep track of "who's who in the zoo" and all previous interactions with them. Several years ago I switched from PC to Mac. My database software was PC only and rather than install Windows on my beautiful new iMac I decided to look for alternatives that would work easily cross-platform. Despite knowing very little about web based applications at that time, I decided to give BigContacts a try. The learning curve was reasonably painless and the support available from BigContacts made the transition relatively easy. At the time I had an associate based in another state and it was great to have both of us on the same CRM as It allowed me to easily monitor his activities and share information. Since then BigContacts have released a new and improved version of the software. BigContacts are very pro-active when it comes to improving the CRM and innovating new features. They take the time to talk to their users and are receptive to all feedback and feedback. I cannot compare BigContacts to other similar products, but because it works so well I have no intention of changing anytime soon. I believe that all businesses will benefit from using a web based CRM. If a "one man band" like me can derive significant upside from using BigContacts, the benefits for a business with multiple staff / locations will be even greater. ### 21. Great for note taking and easy to follow up with potential and current customers **Rating:** 5.0/5.0 stars **Reviewed by:** Derek O. | Sales - Purchasing - Customer Service, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** Being able to keep a history of notes from previous conversations and link your outlook so that you can find emails to reference easily. **What do you dislike about BIGContacts?** Running some reports and wanting to modify reports can be a little difficult. **Recommendations to others considering BIGContacts:** If you do not have a CRM program and would like to stay in contact with your leads and customers. This is a great program for that. **What problems is BIGContacts solving and how is that benefiting you?** Being in contact with customers and leads. We are able to send auto pilot emails so that we stay on our customer's mind so they remember who we are and what they liked about our product(s) at a show. We then can keep in contact with them and discuss their needs based on what we have already discusses previously so we can follow up with them to see how they are progressing on moving forward with a purchase. **Official Response from Bob Walton:** > Derek, Thanks for the review of BigContacts. I wanted to share with you a link to an article that provides a great overview on how to generate reports in the reports tab. Please take a look at this when you have a moment and if you have any specific questions about how to generate a report, please contact our support center directly at support@bigcontacts.com and they will be happy to assist you. https://bigcontacts.zendesk.com/entries/21310715-Advanced-Search-Report-Builder ### 22. Big Contacts is critical for managing my business. It is the best CRM I have ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Fran W. A. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2015 **What do you like best about BIGContacts?** It is simple and quick to use and maintain. Any time I have had a question, support is right there for you with quick responses. **What do you dislike about BIGContacts?** I would like to see the capability of once a file is attached to an email and it is the wrong file, to be able to delete it. I do not like that when an email window is open you can not move it around. **Recommendations to others considering BIGContacts:** This is the best CRM software tool available today, very dependable and value priced. **What problems is BIGContacts solving and how is that benefiting you?** It allows me, even as a small business, to easily keep up with the data on a prospect or client. It has been very beneficial for follow up with prospects and clients, keeping track. It has been a great asset in promoting our product, Marketing Calendar Office. ### 23. Big Contacts has turned from good to great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2016 **What do you like best about BIGContacts?** Their strive to continually makes Big Contacts better is currently what I enjoy the most! **What do you dislike about BIGContacts?** The legacy look to the overall experience - however they are working hard at changing it and I look forward to the updates. **Recommendations to others considering BIGContacts:** Try it - it's very inexpensive for what you get. If you don't like the look - check back soon, the preview I got looks great! **What problems is BIGContacts solving and how is that benefiting you?** Tracking business clients and email templates are the greatly solving my business needs. ### 24. Staying on Task! **Rating:** 4.0/5.0 stars **Reviewed by:** Joan M. | Virtual Assistant, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2015 **What do you like best about BIGContacts?** I am a Virtual Assistant currently for three Directors with a home party sales company. I love the task and to do lists the most. They really keep me on task and help me prioritize my work load. I love how easy it is to import my client's contacts each month. I use the auto pilot emails to get new contacts connected right away. **What do you dislike about BIGContacts?** My clients contacts seem to change email address frequently which creates duplicate contacts. I would like to have an easier way to isolate those when they occur so that they can be corrected. A merge of some sort woulc be great so that none of the contact history gets lost. **Recommendations to others considering BIGContacts:** Start with tasks! Participate in training videos and use support. **What problems is BIGContacts solving and how is that benefiting you?** This system saves time in communication with my Directors. We both have quick access to what has been sent out to each client and their response or requests for information. ### 25. Big Contacts is the best CRM System on the market today. The professional support is outstanding! **Rating:** 5.0/5.0 stars **Reviewed by:** David E. | CEO & Founder, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** The Big Contacts CRM is ready to install with very little training required. If you want to change the details of the data base or report forms, it is a snap! I sincerely believe the setting up should be one of the first things that a business should focus on. **What do you dislike about BIGContacts?** I dislike the fact that it took me too long to make my final decision. I put myself through a very painful process of investigating many systems on the market. Finding the ideal CRM and marketing system is a very important decision. What you decide is what you are going to live with for a long time. Consequently, the system should be friendly and supported by professionals who truly care about my success. A new shopper could spend an eternity looking at all of the products on the market. **Recommendations to others considering BIGContacts:** Start a trial today! **What problems is BIGContacts solving and how is that benefiting you?** I set a goal to have one strategic management CRM system for all of my business contacts. I have received the benefits of less stress and increased productivity. ### 26. BigContacts is an Excelent CRM for small businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Rick M. | Sales/Marketing, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2015 **What do you like best about BIGContacts?** I like the marketing function best as well as the many of the little features in the software that makes it easy for reporting tools. **What do you dislike about BIGContacts?** I dislike the ability to mass delete contacts (may have ability but I am currently unaware) and the ability to check contacts to database when importing and update any pertinent information if contact is already in the system. **Recommendations to others considering BIGContacts:** BigContacts has been wonderful for our Sales & Marketing team and allows us to see other users notes on a contact and when they have changed any information. **What problems is BIGContacts solving and how is that benefiting you?** Marketing - Lead nurturing. A contact management database. Benefits are endless, BigContacts is constantly coming out with new features! **Official Response from Bob Walton:** > Rick, Thanks for taking the time to review BigContacts. I have great news for you regarding both of your questions/concerns. 1) We DO in fact offer a mass delete/update function three feature that we call the “Contact Table”. For your convenience, I included a link to an article that show you how and where you can utilize this within your account. https://bigcontacts.zendesk.com/entries/22491730-Editing-Multiple-Contacts-Contact-Table- 2) Regarding imports, we also offer a feature in our system that will prevent duplicates from being imported. I’ve included a link to a few articles that will give you more information about how to prevent duplicates when you are importing or entering contacts in your system. https://bigcontacts.zendesk.com/entries/25220854-Import-your-Contacts-Step-by-Step-Guide https://bigcontacts.zendesk.com/entries/21490054-Importing-ADDITIONAL-data-into-EXISTING-contact-records ### 27. Big Contacts reveiw **Rating:** 4.0/5.0 stars **Reviewed by:** Alicia C. | Dialer Manager, Law Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2015 **What do you like best about BIGContacts?** I like that it is a central location for all of our clients information. **What do you dislike about BIGContacts?** I haven't figured out a way to email and entire group of our clients for mass mailing. Sometimes the program can be too dynamic and won't let you grab your clients vs prospects. **What problems is BIGContacts solving and how is that benefiting you?** We are able to track all client related issues. Everyone of our employees have the ability to see what calls, email or visits have been made. Our field employees know what the internal employees are doing so therefore we stand as a united team when talking with clients and prospects **Official Response from Bob Walton:** > Alicia, Thanks for your review of BigContacts. I know that there are two great tools that we offer the allows you to send an email to a group of your contacts. 1) Group Email - Included in the cost of your subscription, BigContacts has a Group email feature that allows you to filter a list of contacts and send an email to all email addresses at once. The contacts will NOT see each other's email address and a copy of the email will be stored into the contact's history. The group email function is limited to a list of 100 email addresses or fewer. For your convenience, I have included a link to an article that will show you how and where you can use this in your account. https://bigcontacts.zendesk.com/entries/21310099-Group-Email 2) Marketing Module - For lists that are larger than 100 contacts, you can utilize our optional Marketing Module. This module gives you all sorts of capabilities including detail reporting on who's opening your emails and what they're looking at. I have included a link to an article & video that will give you a great overview of this module. https://bigcontacts.zendesk.com/entries/22128329-Overview-of-the-Email-Marketing-Module ### 28. BigContacts is big bang for the buck **Rating:** 4.5/5.0 stars **Reviewed by:** Gary D. | Instructor, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2015 **What do you like best about BIGContacts?** The cost/benefit. Easy to set up & enhance. Highly customizable. I like that files can be stored in each client record. I also like the virtually infinite search capabilities. **What do you dislike about BIGContacts?** Continuing difficulty with Google calendar syncing. May be a function of the Disconnect and Ghostery apps. **Recommendations to others considering BIGContacts:** Set at least a weekly schedule to learn everything it can do. I'm still learning new things that were available 5 years ago. **What problems is BIGContacts solving and how is that benefiting you?** Allows me to track and manage my pipeline. Robust History helps with compliance and legal issues as well as enhancing customer service and reducing errors. **Official Response from Bob Walton:** > Gary, I contacted our support department this morning to see if we have any outstanding issues/bugs regarding the Google calendar synchronization. They confirmed with me that everything regarding the synchronization is functioning properly. If you continue to have any issues with the Google calendar segregation please contact our support team directly at support@bigcontacts.com I have seen where they will work with you to actually test this from end-to-end. You can simply provide them with a temporary log into your Google calendar and they will do the full testing and document this with video to show you how they are utilizing the synchronization. ### 29. Very easy and simple program with nice main features. **Rating:** 2.5/5.0 stars **Reviewed by:** Chris Y. | Sales Administrator, Franchise Coordinator and Marketing, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2015 **What do you like best about BIGContacts?** Very easy and simple program with nice main features. Customer service is very quick to respond and is very helpful. Customer service is very willing to assist and answer questions in a timely manner. **What do you dislike about BIGContacts?** Could have more features and capabilities. More in depth capabilities and better features for reporting. A better mobile version or an app would also be useful. **Recommendations to others considering BIGContacts:** Review all needs within the system to determine the best system for your individual use. **What problems is BIGContacts solving and how is that benefiting you?** Integrated email campaigns and sales opportunities, follow up tasks and contact history. ### 30. BigContacts has been great! **Rating:** 4.5/5.0 stars **Reviewed by:** John G. | Sales Director, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** It is simple to use and has all the important functionality we need without a lot of unnecessary functions that make other applications more complicated and expensive. **What do you dislike about BIGContacts?** Our learning curve for the ActiveCampaign integration is taking a while, and I've not taken time to learn the sales pipeline/sales stages. **Recommendations to others considering BIGContacts:** Great product, great team, continually improving, best value I've found in a web-based CRM. **What problems is BIGContacts solving and how is that benefiting you?** All our contact information is readily available on our desktop or smart phones. We can track our prospects and stay in touch with them leading to increased sales. ### 31. I did my research, tested many CRM tools, found this one worked best for us. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2015 **What do you like best about BIGContacts?** powerful contact management page to see contact history and info on one page. Intuitive and easy to use. very inexpensive, blows away the competition price-wise for the features you get. This is great for us just starting out. good support responsiveness. **What do you dislike about BIGContacts?** reporting is a bit hard to use. the main dash board charts view we don't use. just doesn't show data that is that useful. add on features seem like some should be included with base cost. **Recommendations to others considering BIGContacts:** don't be afraid to ask for help from support including a free demo and use of the various tags and contacts filters. At first this was a bit confusing. **What problems is BIGContacts solving and how is that benefiting you?** helps with managing client contacts, assignment of contacts to our team, followup task reminders. Useful for managing open proposals and followups. ### 32. Finally found the product I was looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel G. | web, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2015 **What do you like best about BIGContacts?** The best solution for organizing I've found. Ability to simply have information readily available and entered. Enter fields and customize data in a framework that makes sense. **What do you dislike about BIGContacts?** While there does not seem to be such a big learning curve, everything does still take some time, there's no magic wand included. **Recommendations to others considering BIGContacts:** try it **What problems is BIGContacts solving and how is that benefiting you?** Organizing data, using a program with multiple custom fields, and having everything in one place and keeping it current.. ### 33. Very good product **Rating:** 4.5/5.0 stars **Reviewed by:** James P. | Senior Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2015 **What do you like best about BIGContacts?** Very simple and easy to use. The best aspect of how easy it is to organize this product. I can see who I need to talk to, and who are potential follow ups. **What do you dislike about BIGContacts?** The only thing to dislike is how I have to open a new window whenever I click on something. If that was solved, I would give this product a 10/10 **Recommendations to others considering BIGContacts:** Use the product, you can update the status of a potential client and who is using and who is not. **What problems is BIGContacts solving and how is that benefiting you?** We are getting more organized as a firm, when bringing in new clients. All of our meetings are are in a clear schedule, and we can see what has to go on and who has to do it. **Official Response from Bob Walton:** > James, Thanks for taking the time to review BigContacts. I'm not quite certain I understand your questions/concerns. Can you tell me what you are referring to when you say that you "must open a new window" every time you do something in BigContacts? This is certainly not a requirement of the system and I'm sure we can show you a more effective way to navigate the various sections within your BigContacts account. ### 34. Big Contacts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2015 **What do you like best about BIGContacts?** I am amazed at how easy this program is to use **What do you dislike about BIGContacts?** I find the mail merge and campaign marketing difficult to navigate and use. When it comes to seperating lists and creating new one I find Big Contacts confusing and at times frustrating. This is true when I try to send out an email blast **Recommendations to others considering BIGContacts:** Great program and very cost effective. With a little training this program can be implemented into your organization very quickly **What problems is BIGContacts solving and how is that benefiting you?** Keeping on top of our lead flow as well as staying in touch with our current clients. I am now much more organized and am finding our contact rate and close rate has increased since utilizing Big Contact ### 35. BigContacts is a great client managment tool. **Rating:** 2.5/5.0 stars **Reviewed by:** Lindy P. | Office Coordinator/Book-keeper, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2015 **What do you like best about BIGContacts?** user friendly. easy to search contacts. Like the dashboard feature. **What do you dislike about BIGContacts?** I don't always get a email notification when a task is assigned to me. Everyday I have a bunch of Daily Activity summaries...but they are all blank. I'm assuming it is for contacts that I'm "following"...but not sure. **What problems is BIGContacts solving and how is that benefiting you?** It's helping us see clients that have been called regularly. Also, adding notes on each client helps the outside reps know of any issues that we've dealt with internally. **Official Response from Bob Walton:** > Lindy, Thanks so much for the review. I wanted to let you know that there is currently a task in our system to fix the issue regarding your daily activity alerts. Please look for this to be corrected within the next few business days. ### 36. Sometimes a little tough to navigate but good for keeping track of needs and wants **Rating:** 3.5/5.0 stars **Reviewed by:** Michael C. | Sales, Warehousing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** What I like the best is the fact I can view all of my customers on the Want to Buy category all at once and easy send out requests **What do you dislike about BIGContacts?** What I dislike is the fact you have to have the same exact spelling as entered. If someone else enters a contact in a different form it won't come up in the drop down. Example: T & L construction, T an L construction, T and L construction. **Recommendations to others considering BIGContacts:** Switch to Bog contacts. Easy to access when I'm not in the office also. **What problems is BIGContacts solving and how is that benefiting you?** Benefits problems being solved are the quantity of emails I can find and store all in one place. Wants and needs of my customers. ### 37. President of Best Bet Franchise and Fund My Franchise **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** What I really like the most about Big Contacts can be summed up in the ease of operation and very short learning curve. It handles all of my needs for my business and then some. I really could say in addition to that is that they are always making positive upgrades and adding useful features. Makes running my business a lot more efficient. **What do you dislike about BIGContacts?** I really don't have a dislike. The system performs as advertised. **Recommendations to others considering BIGContacts:** Slick system and easy to train new users as your company grows **What problems is BIGContacts solving and how is that benefiting you?** It solves a lot of time management and efficiency problems. Great for drip marketing, keeping people on tasks and by automatically getting information emails out to clients. ### 38. Very Versitile **Rating:** 4.5/5.0 stars **Reviewed by:** Sam C. | Investment Advisor Representative, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** I like the ability to customize the layout. The chassis is there and it lets your build you CRM from there. **What do you dislike about BIGContacts?** I wish the help function was easier to use. **Recommendations to others considering BIGContacts:** Do the trial, I do believe you will sign up. **What problems is BIGContacts solving and how is that benefiting you?** I am finally getting my clients and policy information in 1 place, online. I am hoping this will make doing mailers easier and sorting through who I need to contact and when. **Official Response from Bob Walton:** > Sam, Thanks for taking the time to review BigContacts. I would welcome your feedback on the "help" function. We try to do everything we can make our help section and accessing support as easy as possible. In case you have not discovered this yet I wanted to let you know that there is a large button in the upper right corner of your screen labeled "Support". When you click on this you'll see a full library of articles and videos and you can even search using keywords to find an article on any feature that we operate the system. If for some reason you cannot find you are looking for or still have questions you can click on the tab labeled "Submit a request" and this will create a support ticket for you so that our support center can investigate and reply to you as soon as possible. Finally, in the lower right-hand corner of your screen you will see a blue circle with a "?" in the center of it. This is our "in-app" messenger that allows you to simply click and enter a quick message and get a quick reply to your questions. Please give these resources a try and if you need any further assistance in accessing/understanding the support resources we offer please email us directly at support@bigcontacts.com ### 39. Great Product - Easy to USe **Rating:** 5.0/5.0 stars **Reviewed by:** Chuck G. | National Director Sales & Marketing, Chemicals, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2015 **What do you like best about BIGContacts?** We implemented Big Contacts over five years ago. We have had great success with territory transitions and realignment of territories very easy. All information was available to incoming representative. **What do you dislike about BIGContacts?** Have not found anything that we have disliked. Reporting is good and they continue to improve the system. We have 16 users and rarely have any issues with users in the field. **Recommendations to others considering BIGContacts:** Highly recommend this product. **What problems is BIGContacts solving and how is that benefiting you?** Accountability of our field representatives and their activity with customers has vastly improved. We now know who it is that is working in our customers stores, which helps when we make changes or are looking for input from the field. ### 40. Web-based contact/sales management **Rating:** 4.0/5.0 stars **Reviewed by:** Beth M. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** I've been using this for a long time. I like the email drop-boxes. I like that I can access my contacts from anywhere. The customer support is pretty responsive. **What do you dislike about BIGContacts?** The usability of information displays could be better. **Recommendations to others considering BIGContacts:** When you don't need a huge custom CRM package this is perfect for a smaller company. **What problems is BIGContacts solving and how is that benefiting you?** It's great for managing a to-do list in conjunction with a list of sales contacts ### 41. It is very informative and easy to navigate. **Rating:** 4.5/5.0 stars **Reviewed by:** Christy W. | Information Specialist, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2015 **What do you like best about BIGContacts?** I like that everyone has access to all of the same information. We can see everyone's schedules if it is updated. I also like the reminders I get daily about my calendar. I like to keep informed and this helps me do that. **What do you dislike about BIGContacts?** Sometimes it is slow while I am trying to pull something up. I haven't figured out how to run the report section yet but I will continue to work with that. **Recommendations to others considering BIGContacts:** Make sure everyone updates in the system. It won't work if not everyone participates. **What problems is BIGContacts solving and how is that benefiting you?** We are keeping everyone updated on our clients so that we can serve them better. **Official Response from Bob Walton:** > Christy, Thanks for taking the time to review BigContacts. We actually have a number of great articles/videos that show you how to use the reporting tools we offer. For your convenience, I've included a link to a section in our support library that will show you how to use virtually any of the reports that you will find. https://bigcontacts.zendesk.com/forums/20764319-Reports If you have any questions after reviewing this, please contact our support center directly at support@bigcontacts.com and they will be happy to answer any questions that you have. ### 42. Big Contacts Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2015 **What do you like best about BIGContacts?** The contact management platform is easy to operate and displays a large multitude of information in a consolidated view. More so, each section of the consolidated view expands to reveal the in-depth information a sales team needs to survive. **What do you dislike about BIGContacts?** So far I have experienced some technical issues, but the support team is attentive and works to resolve them as quickly as they can. **Recommendations to others considering BIGContacts:** If you need a CRM program designed specifically for contact management, this is your tool. **What problems is BIGContacts solving and how is that benefiting you?** Contact management and fluidity of contact information between our team was our major downfall. All of our contact communications were done through email and were constantly lost in the sea of emails that most professionals field daily. This management software allows us to keep all of that information in one location away from the stormy swallows of the daily email barrage. ### 43. Great System & Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia R. H. | Director of Entrepreneurship, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** Ease of use, price & portability . **What do you dislike about BIGContacts?** Would like additional metric search features. **Recommendations to others considering BIGContacts:** Try it **What problems is BIGContacts solving and how is that benefiting you?** There are three staff dedicated to serving our clientele. Having their photos makes it easy as well as their face page showing the last contact and a summary of next steps needed without having to change pages. Large company, however we use it in our particular department. ### 44. Unparalleled CRM software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** BigContacts is a great, solid and effective way to organize and set up client-based appointments. I've been using it for many months, and have never had issues. The best aspect of this web based CRM is the ability to multitask and differentiate between a variety of custom fields. **What do you dislike about BIGContacts?** Nothing much to dislike, except the slight lag time and delays between browsing. Perhaps if the pages had a lesser cache, and loaded quicker, it would be less of a drag on our part. **Recommendations to others considering BIGContacts:** Definitely recommend this for any sized business when dealing with multiple prospective and existing clients. **What problems is BIGContacts solving and how is that benefiting you?** A broad range of problems have been solved, nothing in particular. The benefits of using BigContacts are just for a better organizational structure personally, as well as an outlet to expand into larger client lists and get more things done. ### 45. My personal assistant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2015 **What do you like best about BIGContacts?** I love that my leads are never forgotten by using this system! Even if I am a few days late, the reminders are still there for me to complete the task. **What do you dislike about BIGContacts?** I wish that texts came from my personal numbers so customers knew they were from me. I don't like not being able to sort tasks by type **Recommendations to others considering BIGContacts:** Be prepared to set up tasks **What problems is BIGContacts solving and how is that benefiting you?** I am not forgetting leads, I am following up much better It has helped me to build routines in my buiness **Official Response from Bob Walton:** > Thanks for your review of BigContacts. I wanted to let you know that we do not actually send any text messages to your contacts. If you set an alert/reminder for a meeting with one of your contacts, they will actually receive an "email" that is sent directly from you (showing your email address). We only use the text alerts for you and your team. In other words you can choose to receive a text or email alert/reminder for any meeting, task or opportunity etc. Regarding task reports we do in fact offer a report that allows you to look at all outstanding tasks by "type". You'll find a number of great task reports by going to the "Reports" tab in your account and then selecting the "Standard Reports" tab on the screen. In here you will see a variety of standard system reports… Including a number of task reports. ### 46. Very impressed, still working out any kinks, but a good program for our needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2015 **What do you like best about BIGContacts?** The Customization!! I love being able to customize all my tasks and activities and contacts. I like the contact profiles and how in depth I can input them. I also love the reports which I am further investigating. **What do you dislike about BIGContacts?** Would like to see more in depth descriptions without having to toggle the i in tasks. Also, seems a bit quirky and slow at times. **Recommendations to others considering BIGContacts:** Try it out, it really is a good program and easy. **What problems is BIGContacts solving and how is that benefiting you?** Tracking our daily and finding information is quite easy. ### 47. Very Organized and the Ideal CRM for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2015 **What do you like best about BIGContacts?** I love how diverse this CRM is. It is very easy to use and very user friendly. Our contacts are organized to our liking and that is exactly what we were looking for in a CRM. **What do you dislike about BIGContacts?** I would like for their to be an option to email our clients alerts coming from Eco-Tax so they can prepare for any appointment scheduled. **Recommendations to others considering BIGContacts:** This is definitely what you are looking for to get your business organized and up and running to improve your CRM. **What problems is BIGContacts solving and how is that benefiting you?** We can view all of our contacts in an organized fashion and be able to be more efficient with this CRM. We realized this is the CRM we have been missing while in business. ### 48. Solid CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Billy G. | Partner, Insurance, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2015 **What do you like best about BIGContacts?** It's affordable and easy to use for both prospect and client activity tracking. The integrated e-marketing platform allows the open/click thru metrics to be automatically included in the contact's profile. **What do you dislike about BIGContacts?** The contact list viewing options are limited to a number of pre-determined fields. Creating a report is really the only way to filter the contact list. **What problems is BIGContacts solving and how is that benefiting you?** Managing contact interactions during our lengthy sales cycle. ### 49. Big Contacts Ease of Use Superior **Rating:** 4.0/5.0 stars **Reviewed by:** David H. | Pres, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2015 **What do you like best about BIGContacts?** The structure and ease of use are great. I have always felt Salesforce.com is too complex and has information not required cluttering the interface. Bigcontacts.com is clean and easy to use making staff more effective. **What do you dislike about BIGContacts?** I think Live Customer Support would be a great addition. Generally at this price point one can call in and discuss issues directly with staff. **What problems is BIGContacts solving and how is that benefiting you?** The benefits of a contact management system in the cloud. Very easy to train and use. ### 50. Happy **Rating:** 5.0/5.0 stars **Reviewed by:** Brian C. | Owner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2015 **What do you like best about BIGContacts?** Ability to manage client base as basic or as involved as I choose. Cost is great. **What do you dislike about BIGContacts?** Nothing much at this point. I would really like to be able to call in for support and speak with someone. **Recommendations to others considering BIGContacts:** I have either used or investigated many other CRM's. At this point Big Contacts is the best fit for me. **What problems is BIGContacts solving and how is that benefiting you?** Better manage my clients, dates, and be more efficient in the many tasks I have. ## BIGContacts Discussions - [What is BigContacts used for?](https://www.g2.com/discussions/what-is-bigcontacts-used-for) - 1 comment - [View BIGContacts pricing details and edition comparison](https://www.g2.com/products/bigcontacts/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+22%3A20%3A04+-0500&secure%5Bsession_id%5D=172195ab-0831-4bdf-bc18-cf36279917a1&secure%5Btoken%5D=a2050c6ff488470079999c305693d91e64779a27ae61e79711686bf65c75e8e2&format=llm_user) ## BIGContacts Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top BIGContacts Alternatives - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,165 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - 4.5/5.0 (1,059 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) - 4.2/5.0 (534 reviews)