G2

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

2/12/2019

"Only business with strong practices can earn the seal"

5/5

What do you like best about Better Business Bureau?

The seal on a website informs the visitor to that particular website that the business has earned a satisfactory rating with the Better Business Bureau. They help settle disputes between consumers and business owners, and is a creditworthy tool for consumers to know if a business' service or sale item is worth their time. Review collected by and hosted on G2.com.

What do you dislike about Better Business Bureau?

Settling disputes between consumers and the business can sometimes result in limbo. Customers get frustrated and end up reviewing the business in question elsewhere, usually in a negative light, and when that happens the situation/complaint almost never gets resolved. Review collected by and hosted on G2.com.

Recommendations to others considering Better Business Bureau:

Do what is necessary to earn and maintain the seal. If customers see you have it, your website looks better, and your business is more trustworthy. If you choose to not work towards the seal, monitor your web traffic closely and utilize Google's Analytics tools to keep track of your business' online presence. Review collected by and hosted on G2.com.

What problems is Better Business Bureau solving and how is that benefiting you?

I used the BBB service to identify a business' practices on behalf of a client. The business' rating was poor, and knowing that the seal was not on the business' website was consolation. I don't know if the BBB is going to do something about businesses who receive C or D grades, but I hope they do something about them. Review collected by and hosted on G2.com.